Canadian Appliance Source - Scarborough Avaliações 

2.456
O TrustScore é 4.5 de um total de 5

4,7

20 Lebovic Ave., Unit 3, M1L4V9 Scarborough, ON, CA


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Our sales person Jermaine James was exceptional. Our 20+ year old Kenmore washing machine needed to be replaced, however we live in a small house & the old appliance was smaller than today’s big machi... Ver mais

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Avaliado com 5 de um total de 5 estrelas

I purchased the stand up freezer online and the appliance arrived as described. Delivery was excellent; on time and efficient. The two delivery people removed our old freezer from the basement and car... Ver mais

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Avaliado com 4 de um total de 5 estrelas

Easy to shop online. Price is competitive with the other stores. Delivery service is on time except instructions you put in the email for the delivery service doesn’t reach the delivery man. I suggest... Ver mais

Avaliado com 5 de um total de 5 estrelas

The salesman was straightforward and understood what we wanted right away. The delivery people were clear about what they needed to do a good safe job. The installation was quick and smooth and the ap... Ver mais

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Detalhes da empresa

  1. Loja de Eletrodomésticos

Sobre Canadian Appliance Source - Scarborough

Escrito pela empresa

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Informações de contato

  • 20 Lebovic Ave., Unit 3, M1L4V9, Scarborough, ON, Canadá

  • 4167406500

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

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4 estrelas
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4,7

Todas as avaliações

(2.456)

8.039 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I want to thank Viveck for his service

I want to thank Viveck for his service. I had to wait a month and a half to have our washing machine fixed. We had to wait almost two weeks for a technician and when he came, he didn't have the part I recommended to have. Not his fault, but we had to wait another month to have it fixed and this was, I think, thanks to Viveck. He called and speed the process, so today February 7th, it was fixed, I hope, because we tested, but to a full process. Again, thanks to Viveck, but in all this is not service, when you pay for warranty for four years.

7 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't expect any customer support

If you're looking for a bargain, this store is for you. However, if customer service and support are priorities, look elsewhere. We bought a new stove and range hood here. Upon unpacking the range hood, we found the control panel was lopsided. The after sales team from CAS declared it a final sale, directing us to handle it with GE directly. A technician couldn’t fix it since it's glued to the hood. Reaching out to CAS again, they reiterated that it's our issue. Next time, I'll gladly pay a bit more elsewhere to avoid receiving defective appliances or having to deal with the defects on my own.

26 de dezembro de 2023
Avaliação não solicitada
logotipo da Canadian Appliance Source - Scarborough

Resposta da Canadian Appliance Source - Scarborough

Dear Customer,

We regret to hear of your experience with the purchase of your new appliances. We apologize for any frustrations that this interaction has caused.

Note, ventilation purchases are considered final sale, and is noted on our Return/Exchange policy found here: https://www.canadianappliance.ca/Content/Return-Policy-63/.

We'd be happy to initiate a service call on your behalf to get the ventilation repaired/ replaced through Manufacturer warranty, however we're unable to locate an order based on the information above.

If you require assistance, please reach out to us at cs@caslp.ca, and we'd be happy to help!

CAS

Avaliado com 5 de um total de 5 estrelas

Outstanding

Outstanding! My washing machine broke after deciding to sell my home after many, many years of good service. I shopped around and one company came to mind...because they spend more on advertising and many people I know have used them. I called...then called CAS.
I saved hundreds of dollars and had a new washer delivered the next day instead of 72 hrs with the other major company.
I found the customer service by phone, price, delivery time and delivery service to be significantly better than any other company.
I would highly recommend CAS to every purchaser over any other company and I have now recommended to my friends and neighbours.
I will absolutely be using this company in the future. I'm a discerning consumer and particular. I'm surprised to say I cannot fault this company in any way!

14 de junho de 2023
Avaliado com 1 de um total de 5 estrelas

Don’t sign for delivery or plug appliance until you’ve thoroughly inspected it

Whatever you do, don’t sign for the delivery until you have closely inspected the appliance. If you spot something after the delivery people have left, unplug it before you take your pictures which you will need to submit with your online complaint form to CAS.

I paid full price for a new Maytag range, but after their delivery people delivered, plugged, and rushed out of the house, we saw that it had a badly applied metallic trim on the bottom of the oven door as well as a deep scratch/gouge on the painted front edge of the cooktop. CAS said the appliance was « used » which was defined by it having been plugged in (even though this was done at the request of their delivery people, and the complaint form was submitted within hours of delivery). CAS washed their hands of it, told me to contact the manufacturer, and closed the case.

Status as of one month after purchase: Whirlpool/Maytag had no technicians available so I had to find my own and submit the bill for reimbursement. I just sent it in. 🤞

23 de agosto de 2023
logotipo da Canadian Appliance Source - Scarborough

Resposta da Canadian Appliance Source - Scarborough

Hello Julie,

Thank you for taking the time to share your feedback.

We regret to hear about the issue which you are experiencing with your appliance.

Please understand that all product defects are subject to the manufacturer's warranty.

It is the manufacturer's policy that, once an appliance has been installed, we need to initiate a service call.

As an authorized retailer, we need to abide by the manufacturer's guidelines.

Our records show that we offered to make the arrangements for the service call for you but we never received a response.

Thank you kindly,
SJ
CAS

Avaliado com 3 de um total de 5 estrelas

The live tracking page kept pushing our…

The live tracking page kept pushing our delivery time back. It went from 11:00-11:30 to suddenly being 1:00-1:30. My husband left the house torun an errands, since it had been pushed back, and then we got a call at 11:00 that the driver was here and nobody was home. It still said he had two stops before us. Obviously the driver had not been updating his status or something was wrong?

Also our dishwasher has a dent. We noticed once we removed the cardboard boxing. Very sad about this!

15 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

Excellent service!

The person that we talked to inside the store was very knowledgeable and explained everything what we need to know.
He helped us a lot.

9 de setembro de 2023
Avaliado com 4 de um total de 5 estrelas

Purchasing

The purchasing with Najeem was dirext, honest and seamless.
I will return to speak with him when I need another appliance.

9 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

Just after ringing the Bell at the…

Just after ringing the Bell at the entrance, an employee quickly came out, we showed him our order number and after checking told us to back up our van to the door while he brought out the KitchenAide microwave. He was back in no time with the box which he placed in the van, asked to sign a form and wished us a good day!!!
All this transpired in less than 15 minutes, in a very profesional and courteous manner. The person who assisted us should be comended for doing a GOOD JOB.

31 de agosto de 2023
Avaliado com 5 de um total de 5 estrelas

Quality Service

The products were exactly as ordered. The professionalism of Hammandeep, the sales representative was top notch. There were no delivery delays. The delivery staff were efficient and pleasant. Strongly recommend this company for your appliance needs.

22 de agosto de 2023

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