Very happy with the appliance. From the sales rep to the delivery guys, everything was super great. We got everything explained in detail to us. No hidden costs or fees. Quick professional and courteo... Ver mais
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Very happy with the appliance. From the sales rep to the delivery guys, everything was super great. We got everything explained in detail to us. No hidden costs or fees. Quick professional and courteo... Ver mais
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The sales person very helpful and professional in providing us with all we needed to complete our purchase. The delivery people........"VERY PROFESTIONAL AND HELPFUL IN REMOVING THE OLD WASHER THAT... Ver mais
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Our sales person Mannu Shahpuri was extremely helpful in identifying the particular size/type of freezer that was appropriate for our granddaughter based on their needs. We agreed on a price that was... Ver mais
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Delivery drivers spoke in their language. Connected the hoses incorrectly Hot to cold Cold to hot Spent the next morning trying to figure out what was wrong Washing machine drainage hose was too... Ver mais
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Escrito pela empresa
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
1530 Regent Ave W, R2C3B4, Winnipeg, MB, Canadá
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In store experience was amazing. Fast, efficient service and the help I recieved was top notch. Very knowledgeable about their products. Fast delivery was available and appreciated.

Resposta da Canadian Appliance Source - Winnipeg North
Easy to order. Fair price. Quick delivery. Delivery guys were efficient and very professional. Thanks for making this stress free.

Resposta da Canadian Appliance Source - Winnipeg North
The staff was very helpful. And picking it up from the warehouse was fast

Resposta da Canadian Appliance Source - Winnipeg North
The sales people were friendly and helpful. The website was very good. We ordered at noon on Thursday and the dishwasher was delivered at 9:00 AM Friday. The delivery people were friendly and efficient. CAS are great to work with.

Resposta da Canadian Appliance Source - Winnipeg North
polie et bien repondu a mes interrogations

Resposta da Canadian Appliance Source - Winnipeg North
Amazing customer service from RaEesah Ismael. She quickly resolved my problem and gave me clear instruction to follow. We need more people like her

Resposta da Canadian Appliance Source - Winnipeg North
Very good service! Good delivery, quick, friendly & very good workers - recommendate team!
I spoke with Arwyn in regards to having my invoice sent to my email. His response was expeditious and very respectful. He is an asset to your company.
Très bon service par YUDISH
MERCI!!!
Très déçu du service. Commander pour 10,000 d’électro. En avril 2025. Livraison le 29 Septembre. Pas de lave vaisselle ds cette livraison. Depuis personne ne s’occupe de nous impossible de faire livrer le lave vaisselle
Il nous disent à tous les jours livraison demain
Mais 5 jours plus tard jamais reçu.

Resposta da Canadian Appliance Source - Winnipeg North
Représentante excellente Reekish Soopamah .A l’écoute du client.seul bémol…bosse sur la Laveuse à la livraison Décidé d la garder quand même
Nous avons été très impressionnés par le professionnalisme du personnel de C.A.S, tant à la vente qu’à la livraison. Notre vendeur Caciano a été d’une efficacité remarquable, sans pression, sans chichi. Bravo! J’ai rarement vu des livreurs aussi gentils, polis, attentionnés, aucun dommage, un service à la clientèle 5 étoiles! Un merci particulier à Reekish, pour ces attentions qui nous font vous recommander chaudement. P.S. et nous sommes très satisfaits de nos électros malgré un budget assez restreint
Ils ont endommagé le frigo. Ils ont refusé de me laisser (il faisait 32C dehors) et m'en ramener un autre à une date ultérieure. J'ai fait de nombreux appels, envoyés de nombreux courriels le jour de la livraison et les jours suivants. Livreur très arrogant qui est parti sans m'avertir. Je n'ai aucun suivi concernant ma demande de remboursement malgré mes démarches.

Resposta da Canadian Appliance Source - Winnipeg North
Minousha provided accurate and helpful information in a timely manner.
Sonia Clair was very helpful arranging the delivery of our new refrigerator and removal of our 27 year old, reliable, I’m sorry it died, refrigerator.
Worst delivery experience ever! Twice had confirmed delivery dates that they failed to meet. They use a 3rd party delivery service that dictates delivery date and time, and will not accept requests for a different time slot.
CAS customer service and sales will not assist with delivery issues. As a result of such a dismal experience on the first half of my order, I cancelled the remaining appliance delivery and requested a refund. Funny thing is, they still showed up with the delivery a day later. CAS can't even properly communicate a cancellation within their own company.
CAS provides a perfect example of why people just go to the big box stores for their appliances...it's just way less hassle.

Resposta da Canadian Appliance Source - Winnipeg North
I bought a Panasonic microwave with trim kit but when I opened it the instructions were missing and the hardware that was there was in an old ziplock bag and there was clear evidence that it was opened installed and returned and don't know if there are parts missing and the trim is a lot bigger than the microwave leaving a large gap around it.
I tried to call same day but I was on hold for 40 min left a call back number but no call tried again same result. I have bought from them because it was a good price. Bottom line is if price is all u care about then buy but be aware when u walk out the door you r on your on and don't expect any customer service ever.

Resposta da Canadian Appliance Source - Winnipeg North
Yzael Nicanor did a wonderful job helping out when I bought my freezer from CAS Regent Avenue, Winnipeg. Great customer service. Thanks.
When I was first considering my purchase, I looked for various options and found the price offered by CAS was the lowest. I found the salesperson extremely helpful as he offered his advice based on my requirements. However, I was very disappointed when the range arrived as there were several items that needed to be attached. The worst were installing the legs as this needed two people. I am disabled and needed to hire some to assemble all the parts. The range itself has an issue as after the first use while using the appropriate cookware, there are lines like blemishes under the surface that can't be wiped away.

Resposta da Canadian Appliance Source - Winnipeg North
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