Capillus Avaliações 1.552

Exceptional Customer Service - Isis was extremely helpful, professional and knowledgeable. She made my concerns a lot easier to address and handle. I would highly recommend Capillus as a company for its high quality products and excellence in customer service.

Yeli was a really helpful

I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to their newest product the Tri-Spectrum cap.

reliable and gave me good options for replacement

Helped troubleshoot cap

Great customer service!

Quick response and great service.

Customer service rep was smart, easy to understand and effective, solved my problem easily. I'm satisfied. :-)

Awesome service! Christina went out of her way to help me with a defective product. A++ service, thank you, Capillus!

Quick customer service response and fast delivery

Very professional and responsive. 2 thumbs up

I purchased a Capillus laser cap for over $1,000 because it was marketed as a premium product backed by a three-year warranty and promising results. Unfortunately, my experience has been very disappointing.

Just after the one-year mark, the battery pack stopped working completely, which makes the device unusable. When I contacted customer support, I was told that while the cap itself has a three-year warranty, the battery is only covered for one year. Because the battery failed shortly after that period ended, they refused to replace it. Since the battery is required to operate the cap, the entire device becomes useless when it fails.

After using the product consistently, I also did not experience the results that were advertised.

What made the situation worse was the customer service experience. I explained that the battery failed right after the warranty period and asked if they would consider replacing it given the high cost of the product. I mentioned that I would prefer not to leave a negative review and hoped they would help resolve the issue.

Instead of working toward a solution, the representative dismissed the concern and told me to go ahead and leave a bad review if I wanted to.

For a product at this price point, I expected better product performance and far better customer support. I would encourage potential buyers to read the warranty details very carefully before making a purchase.

Customer service was great, quick to respond and very informative.

Capillus contact me directly to assist mi issue and currently working in a resolution for my 2 missimg devices from ups

On Wednesday 2/25/26, I called customer service 888-470-2720.

I spoke to the customer service representative, Christina.

She assisted me.

I explained the below situation.

Christina spoke to a supervisor and overnighted at no charge a replacement battery.

I emailed customer service Thursday 2/19/26. I had an appointment scheduled for assistance the following day, Friday 2/20/26 at 12:30 pm- 12:45 pm.

Friday 2/20/26 The representative did not call.

I emailed the representative Friday 2/20/26 at 3:29 pm inquiring as to the status of the call.

I have yet to receive a response to my email.

Saturday 2/21/26 at 10:22 am I called and left a message for Capillus customer service at 888-470-2710.

I requested a call to inquire about a replacement battery for my Capillus.

I have yet to receive a call back from this call.

I was in contact with Christina throughout the purchasing process. She was very helpful and extremely transparent. Thank you.

Thank you for the detailed information regarding warranties.

The representations were accommodating and courteous!