Cats Protection Avaliações 

469
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Staffordshire Cats Protection have been exceptional - after the recent passing of my 14 year old cat, I got in touch with the charity about adopting rescue kittens if they had any available. The proce... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I accompanied my sister to this aesthetically beautiful centre in woodland near Sheffield Park. We were introduced to a lovely cat that had already spent far too long there. My sister is a seasoned ca... Ver mais

Avaliado com 1 de um total de 5 estrelas

Our neighbours recently went to a care home due to dementia and left their two cats unattended. We have a key to their house so are popping in four times a day to feed and clean up after the cats. De... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

You need to get vet records before you rehome cats. When Harry came to us we paid £6000 for an operation, on contacting CP they looked into it and found he had a history of problems, and gave me £5... Ver mais

Detalhes da empresa

  1. Caridade

Informação fornecida por fontes externas variadas

Cats Protection, the UK’s leading feline welfare charity, helps around 200,000 cats and kittens every year through its national network of over 250 volunteer-run branches and 32 adoption centres.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

469 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

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2,8

Todas as avaliações

(469)

54 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service! Upgraded my postage so my order would arrive before Christmas!

17 de dezembro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Thank you for sharing this lovely feedback with us! We are glad to hear your order is arriving in time for Christmas!

Avaliado com 1 de um total de 5 estrelas

Cats Protection Stourbridge Shop Toxic…

Cats Protection Stourbridge Shop Toxic Environment
I was volunteering at the Cats Protection shop Stourbridge. I was asked to do the PAT testing, showing my certificate to the Area Manager. Everything was fine I worked all day several days a week. I preferred to work out the back than do the till. I also did odd jobs like repair the glass cabinet, put new locks on the pens and tidy the back area.
Then one day out of the blue with no explanation I was told to leave by the Area Manager, saying that I couldn't work there as my wife was Manager. This had not been a problem at any point. However, she told me to leave then asked me to cover the till whilst she spoke to my wife, I politely told her where to go. It has since come to light, I was asked to leave because it didn't suit the toxic Assistant Manager.
What she wants she gets, the company are frightened to death of her and have even suggested paying her off with £10,000 of charity money. Please do not go and volunteer at Cats Protection Stourbridge as the Assistant Manager is toxic and the Area Manager needs to grow a back bone, she is weak and feeble when it comes to the Assistant Manager. Maybe cus she has raised grievances against the area manager before.
They now need another manager the 5th in a long line in a couple of years. They can't keep managers due to the Assistant Manager and they are just leading new volunteers into toxic lions den. Some ladies refuse to work if the Assistant Manager is working.
Toxic Toxic Toxic environment!

7 de novembro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi Kevin, please do contact us here https://www.cats.org.uk/find-us/contact-us and we will be happy to look into this for you.

Avaliado com 3 de um total de 5 estrelas

HI IM WONDERING IF ANYBODY ON HERE HAS…

HI IM WONDERING IF ANYBODY ON HERE HAS PURCHASED GOODS FROM CATS PROTECTION IVE ORDERED A HOODIE FOR MY COWORKERS SON AND HAVE RECEIVED A RECEIPT BY EMAIL BUT VERY LITTLE INFO AFTERWARDS AS TO DISPATCH SHIPPING INFO ETC IM USED TO BEING KEPT UPDATED ALL THE WAY WITH OTHER COMPANIES IM AWARE THERE ARE LOTS OF SCAMS ESPECIALLY THIS TIME OF YEAR SO WHEN I CHECKED ON GOV. UK ABOUT THE COMPANY I WAS REALLY SHOCKED NO OFFICERS OR TRUSTEES NAMES JUST GOT A BIT PANICKY JUST LOOKING FOR REASSURANCE

3 de dezembro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi Fred, if you have ordered something via our website and would like any further confirmation of the order please do contact us at info@cats.org.uk or call on 03000 12 12 12 and we will be able to help you. We can also provide further information on our trustees and any further information you need about us as a charity.

Avaliado com 1 de um total de 5 estrelas

I was contacted yesterday by the Forest…

I was contacted yesterday by the Forest of Dean branch to be informed they had my two missing cats and had had them for weeks . These cats had been reported missing and photos put on all social media sites in the area alongside the vets being informed and reported lost with Pet trac.
Not only has one of the cats had kittens to which apparently I am not allowed back as ‘the cat wasn’t pregnant when it went missing ‘ I was told by the lady at the Forest of Dean branch, they have also re-homed two of the four kittens and my male cat as well as neutered the mother cat.
To say I am furious would be an understatement and will not be giving up without seeking legal advice. I want my cats back!
As a charity that states it helps with lost cats I am disgusted with the behaviour and tone of the lady who contacted me. She obviously has no care for cats and is out to make money illegally

28 de novembro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi Christina, we are sorry to hear that your experience with us has not been a positive one. If you would like us to look into this further, please visit our website at http://www.cats.org.uk/contact-cp, or by emailing us at info@cats.org.uk with full details and we would be happy to help.

Avaliado com 5 de um total de 5 estrelas

Best Cats Charity

We have had many kittens over the years from Cats Protection in Chelmsford they are a very caring Community and always visit the premises before we are allowed to take a kitten home, I give them all my old towels, cat food and pay monthly from my phone to help out

29 de novembro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Thank you so much for taking the time to share your experience with us. We will be sure to share your kind words with the Chelmsford Centre.

Avaliado com 5 de um total de 5 estrelas

Great Work

I love cats and others who love our feline buddies. Cat Protection rock.

21 de novembro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Thank you, what a lovely thing to say! Thanks again.

Avaliado com 5 de um total de 5 estrelas

Cats Protection rehomed a number of…

Cats Protection rehomed a number of feral cats and kittens with me over the years. Although I no longer live at a farm I brought five of them with me to my new home. Four live with me in the house and one still prefers to live in my gardening shed. Cats protection were great at catching, vet checking, vaccinating and neutering them all before delivery them to me. I am very grateful to them for a wonderful service.

20 de novembro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi Julie, thank you for taking the time to share this lovely feedback. We're so glad to hear you had a positive adoption experience with us and it's great to hear that the cats are settling in well.

Avaliado com 5 de um total de 5 estrelas

Cornwall cat protection staff were very…

Cornwall cat protection staff were very helpful when we were looking for another cat/cats. We found the website easy to use and saw two cats (sisters) needing a new home. The staff were knowledgeable and the cats are now settling in their new home with us. The information packs and email links contained useful information about caring for cats.

26 de outubro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi. We're glad to hear you had a positive adoption experience and that the cats are settling in well. Thank you for taking the time to share.

Avaliado com 5 de um total de 5 estrelas

I was helping feeding feral cats at a…

I was helping feeding feral cats at a feeding station and asked if the cats protection had any feral/semi feral cats looking for a countryside home. And I got jelly belly she came from a cat hoarder and was pregnant at 10 months old. She came home after being spayed and hated everyone but now she is the most loving little lady I'd be lost without

15 de novembro de 2024
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Thank you so much for taking the time to share your experience with us. We are so happy to hear that you are all doing so well!

Avaliado com 1 de um total de 5 estrelas

I live in the countryside surrounded by…

I live in the countryside surrounded by big oak trees and fields. I have a garden but I don't own it because of this I was turned down..So I spent £350 buying a kitten.

2 de outubro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi, we are sorry to hear that your experience with us has not been a positive one. If you would like to look into this further, please do contact us at info@cats.org.uk and we would be happy to help.

Avaliado com 1 de um total de 5 estrelas

Not bothering to acknowlwdge an ask for help

We have looked after cats of a neighbour who passed away. It took Cats Protection 6 months!!!!! to get back to our emails asking if they could help us rehome the animals! Due to rent restrictions they had to live in a shed as we couldn't have them in the house. We ended up finding homes for couple of them ourselves I will never support a charity who does not even bother to reply to communication!!!!!

7 de novembro de 2024
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi Barbara. We are sorry to hear that your experience with us has not been a positive one.
If you would like us to look in to this further for you, please do contact us at info@cats.org.uk and we would be happy to help.
Our branches relies wholly on the goodwill, hard work and dedication of a team of volunteers who have to manage their personal and professional lives alongside their work for Cats Protection. They give up a huge amount of their time to help re-home cats that come into the Charity’s care.
We hope your experience will not deter you from contacting Cats Protection again in the future and thank you once again for taking the time to share your experience with us. Feedback from our customers is invaluable for us to keep improving our service and we always take it seriously.

Avaliado com 5 de um total de 5 estrelas

adopted our lovely cat (Sasha) 3 months…

adopted our lovely cat (Sasha) 3 months ago. she was house trained from the beginning, litter trained, doesn’t scratch the furniture and is always home around 8ish every night. Only downside is she’s always moaning for food 😬. With cats protection, it couldn’t have gone smoother. Highly recommend 👍

2 de agosto de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi Alan, thank you so much for your lovely comments. We're so pleased that we were able to help Sasha find a loving new home

Avaliado com 5 de um total de 5 estrelas

We are so happy with the cats…

We are so happy with the cats protection organisation, they are so helpful, professional & friendly & our beautiful Misty is just so adorable & happy & completely settled. Thankyou for all your help & continued support.

12 de outubro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Thank you for your very positive review and for giving Misty such a lovely home. We are so pleased she has settled in well. Thanks again.

Avaliado com 1 de um total de 5 estrelas

The way I was treated by someone when I…

The way I was treated by someone when I was invited in to see a kitten was awful. As an experienced cat owner and breeder I was made to feel stupid and was talked down to for most of the conversation. She obviously didn’t have the time to spend for us to see the kitten! I was also told I had a whole week to collect my chosen cat, however I was given one time slot on one day and it was take it or leave the kitten. She then continued the pain via a call to give me all the information needed, which was helpful, but again delivering such a patronising way.

27 de outubro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi Emma. We are sorry to hear that your experience with us has not been a positive one. If you would like us to look in to this further for you, please do contact us at info@cats.org.uk and we would be happy to help. Many Thanks

Avaliado com 1 de um total de 5 estrelas

Bossy volunteer making life miserable for other volunteers

I was very disappointed to have to leave a volunteer post I enjoyed because of another very bossy volunteer who made untoward comments about my religion (among other things).
When I raised the issue I was told that "management were aware of it" and that they had been "told about their behaviour".
Well it seems it's all fallen on deaf ears and they are continuing to voice their half-baked opinions.
It no longer affects me as I have left, which is a shame.
Update : 29/10/25
Now I have a reply asking me to contact various people who I have never heard of.
Whether or not they will take my concerns seriously remains to be seen.
Update: 8/11/25
No response to the email I sent 10 days ago.
Update 27/12/25
Still no response to the above e-mail
Update. 26/3/26 still no response from Head Office. Why should I chase the admin dept of a company that doesn't care about its volunteers?
There's not much point giving me an e-mail address when no-one replies ! They don't answer the 'phone either.
Update 2/5/26 - yet another e-mail sent in.
Update 5/5/26. - at last ! A response from Head Office asking for more information.
The Head Office investigation has concluded without them being able to uphold my complaint - due to "lack of evidence". I'm not sure what "evidence" they want.
I would like to say to anyone reading this who is considering volunteering for this (or any other Charity) to note that as a volunteer you don't have a Contract of Employment therefore very few Rights.

28 de outubro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi Julia,

Thank you for your updates, and I’m very sorry that you’ve not received a response despite contacting us. I completely understand how frustrating this must be.

We’ve been trying to locate your original email but haven’t been able to find it, and it’s possible it may not have reached the correct team. I appreciate that you’ve already made efforts to get in touch, and I’m sorry this hasn’t been followed up as it should have been.

We would really like the opportunity to look into your concerns properly. If you’re willing, could you please resend your email to CustomerComplaints@Cats.org.uk
If you would prefer, you can also call us on 03000 12 12 12 and we will ensure your concerns are passed directly to the complaints team.

We’re very sorry again for the lack of response so far and appreciate you bringing this to our attention.

Avaliado com 1 de um total de 5 estrelas

Enquired about adopting a cat and cats…

Enquired about adopting a cat and cats protection didn't even reply to me. Im 55 with no children in the house and no other pets so assumed an ideal person for a cat. They didn't even reply to me. So is cat protection just a scam pretending to be a charity?

18 de setembro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi Nicholas,

Thank you for sharing your feedback and for your interest in adopting a cat.

So we can look into this for you, please could you contact us by calling 03000 12 12 12, going to our website at http://www.cats.org.uk/contact-cp, or by emailing info@cats.org.uk to provide further information.

Avaliado com 1 de um total de 5 estrelas

The sad decline of cats protection and other agencies …

I contacted a lady who currently volunteers for cats protection who said she could help me as I have 26 rescue cats and kittens to care for. I currently have 8 to neuter and am unable to get any help or support at all no one will call me back and all I hear is we cannot help. I am supporting an elderly lady feed her feral cats and kittens. She’s using all her pension to pay and care for her cats and kittens. I am having to get my food from food banks as my cash is spent on my cats 🐈‍⬛. There is no help at all from any agencies now all they do is give you numbers to ring or signpost you to other departments who say they cannot help and round and round we all go. I am currently writing a book on my experiences and am contacting local and national newspapers as the only help we will get is from other cat lovers as these charities can no longer help at all. I have rescued hundreds of cats in the last 40 years it’s never ever been this bad. Where is all the money going because millions is invested in cats protection and other agencies. It’s a very sad time for animals and animal owners. Maybe we should all donate to people we know to help them directly and not agencies or organisations as a lot goes on paying people’s wages and not on the pets.

26 de outubro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi Elena, we're sorry to hear you're not happy with your experience. If you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you

Avaliado com 4 de um total de 5 estrelas

Friendly team and great care

A friendly, knowledgeable team. Thank you for helping me find and take home the most gentle and loving of cats.

11 de outubro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi there, thank you so much for your review. Thank you for helping us make a better life for cats!

Avaliado com 5 de um total de 5 estrelas

Purrfect Finds & Bargains Await at Cats Protection's Hove’s Haven

There’s a purr-fect gem to be discovered in the heart of Brighton & Hove. It’s Cats Protection, nestled at 107 Blatchington Road; it’s not just a charity shop, it's a sanctuary of savings, a mecca of manners, and a treasure trove of trinkets that'll make your inner cat lady (or gent) purr with delight.

The Purr-fect Staff & Volunteers

Firstly, let me tell you about the staff and volunteers. They're as warm and welcoming as a sunbeam on a windowsill. Their good manners are as sharp as a cat's claws, and their friendliness is as comforting as a cat's purr. They greet you with smiles that are as genuine as a cat's curiosity. I've never felt more at ease in a charity shop, and that's saying something, considering I once found a pair of used maracas in a thrift store that I'm still not sure about.

New Treasures Await

Now, let's talk about the merchandise. Cats Protection is like a catnip-fuelled jackpot! I've been in there so many times, and each time, there are new products just waiting to be discovered. It's like they've got a little cat burglar sneaking in at night, leaving behind a trail of trinkets and treasures. I've found everything from vintage records to quirky home decor, and each time, I've felt like I've struck gold.

Bargains That'll Make Your Wallet Purr

And the prices? Well, they're as affordable as a cat's nap. I once bought a brand new, still-in-its-packaging product for a fraction of what it would've cost in an ordinary store. I'm talking about 20% of the original price, folks. It was like finding a whole tin of tuna for the price of a single kipper. I've since become a regular, and I've yet to be disappointed.

Supporting Our Feline Friends

In a world where humans are often more irrational than a cat on a hot tin roof, it's heart-warming to see a charity like Cats Protection thriving. They're not just a place to find bargains; they're a place to make a difference. So, if you're in the Brighton & Hove area, do yourself a favour and pop into Cats Protection. Your wallet will thank you, your home will thank you, and most importantly, the cats will thank you. After all, we might be the ones with the opposable thumbs, but they're the ones with the real power – the power to make us laugh, to make us love, and to make us realize that sometimes, a purr is all you need.

So, give Cats Protection a visit. Your inner feline will thank you. And who knows, you might just find that perfect cat-themed mug to complete your collection.

18 de outubro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi DJT, thanks so much for your fantastic review, we really appreciate it. It's great to hear how much you love our Hove shop and all that we do. We'll pass your kind words on to the shop manager and the team. Thanks again for your support.

Avaliado com 1 de um total de 5 estrelas

Disgusting, vile retailation by Lea Valley workers

I supported Cats Protection for years, well not anymore, and I will make sure to tell everyone I know that people working for them are deluded, insane and should not be near animals!!

C from Lea Valley Branch is a nasty, nasty liar. Her aim in life is not to save cats' lives and cats' well-being, but to feed her ego as she is a fragile, sad human being.

I never experienced anything like this and I will never trust cat's protection.

She originally came to help a colony we discovered and were helping. She started doing her "own stuff" without cats protection , leaving us in the dark, worried about the well-being of the cats, until we started pressuring her on what was going on with the cats and kittens she was taking and she revealed her true colours. We were extremely worried and left in the dark. She has no people skills and no empathy for people. This woman doesn't care about cats; she only cares about feeding her own ego.
I am absolutely disgusted by her lies and spreading hate towards people. I am disgusted by Cats Protection not taking action against her. She has brought someone on the verge of suici.e with her bullying and lies. These people MUST be stopped. I lost all trust in Cats Protection and animal charities in general. My heart goes out to those poor cats that are left in the hands of these people.

If anyone can call me from Cats Protection I will be willing to talk to them about this.

21 de outubro de 2025
Avaliação não solicitada
logotipo da Cats Protection

Resposta da Cats Protection

Hi Sara, thank you for sharing your feedback and I am sorry to hear about your experience.

I can see that your enquiry is with the complaints department and they will contact you when they are able to do so. If you need anything further, please contact customercomplaints@cats.org.uk

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