So easy to choose the right product, from a wide range! But the absolute best thing about Champagne Direct is the customer service. I foolishly chose the wrong address to send my gift to. I sent a... Ver mais
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Veja o que dizem as avaliações
Ordered couple of cases of champagne as a birthday present to be delivered to a hotel. Delivered within stated timescales - well packaged. Easy ordering process and confirmations. Although initiall... Ver mais
Extremely reasonable prices, for a wide range of very nice champagnes, in beautiful bottles and presentation boxes. What more can you ask for? There's also quite a lot of information on the wines... Ver mais
Ordered magnum of champagne 🍾 online and dpd delivered it on time in perfect condition. The wrapping and protective packaging was brilliant, no chance of being broken. Would highly recommend
Detalhes da empresa
Escrito pela empresa
The ChampagneDirect.co.uk website was launched in March 2010. Since then we've rapidly grown to become the UK's leading Online Champagne Retailer. We work closely with the finest Champagne Brands to offer our customers exclusive Limited Editions, Luxury Gift Packs & Glass Sets.
ChampagneDirect.co.uk
Escrito pela empresa
- PRESTIGE CHAMPAGNE
- We stock the finest Champagnes produced by the leading Houses, including Bollinger, Charles Heidsieck, Dom Pérignon, Krug, Lanson, Laurent-Perrier, Louis Roederer, Moët & Chandon, Mumm, Perrier-Jouët, Pol Roger, Ruinart, Taittinger & Veuve Clicquot.
- FREE DELIVERY OVER £500
- We offer Free Delivery on all Mainland UK orders over £500.
- COMPLIMENTARY MESSAGE
- For gift orders, we will print your personal message onto a gift card and enclose with your chosen products.
Informações de contato
4,9
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to order
Easy to order. Quick delivery. I use Champagne Direct all the time as they are trustworthy and are also very helpful (especially when I make a mistake with the delivery address!).
20 de julho de 2026
Your services are easy to use and the…
Your services are easy to use and the range of products you sell is excellent
6 de julho de 2026
Excellent service again
8 de julho de 2026
Very helpful customer service team and competitive pricing.
Very helpful customer service team. Competitive pricing. An all round positive experience.
1 de julho de 2026
They delivered it and left it on the…
They delivered it and left it on the street and it was stollen and now they are not replacing it or refunding it. Terrible customer service!
19 de junho de 2026
Resposta da ChampagneDirect.co.uk
Dear Mr Mike Carter, Dear Hannah,
Your order was placed on Thursday 25 June, with delivery option Express (1 - 3 Business Days).
The warehouse team shipped your order the same day, and DPD delivered the order on Friday 26 June.
You contacted us by telephone on Monday 6 July to advise non-receipt on the order. This was 10 days after delivery.
We immediately opened an investigation with DPD. In our email to you of Monday 6 July we advised DPD’s Southampton delivery depot will liaise with their driver to return to the address and resolve with staff at the premises. This process may take up to 6 business days.
Following your email of Wednesday 8 July demanding we immediately send a replacement we advised that we cannot simply send a replacement order without understanding what happened to the order delivered on 26 June. This being subject of investigation by the delivery company.
Given delivery was to a business premises we asked you in our email of Wednesday 8 July whether the recipient has CCTV which can reviewed? Also whether there is a reception receiving deliveries at premises?
On these points you have not responded.
We have been clear that as soon as we have an update we will be in touch. DPD will revert to us by Tuesday 14 July and we will then be in touch to advise a resolution.
To confirm, we are still investigating your report of non-receipt with the delivery company, DPD - and in the timeframe advised in our email sent to you on Monday 6 July.
Thank you for your patience in the meantime.
Kind regards, ChampagneDirect.co.uk
Easy efficient order process
Easy efficient order process. Great range . Prompt delivery
25 de junho de 2026
Turned up within 24 hours of ordering
Turned up within 24 hours of ordering - which was very timely indeed.
26 de junho de 2026
Great service
3 de julho de 2026
Really quick and attentive service
Really quick and attentive service. Corrected a mistake I had made and delivered on time!
22 de junho de 2026
Good price and delivered on time
Good price and delivered on time (but no "delivered" update from supplier or delivery company [DPD])
27 de junho de 2026
Great service
Good website. Easy to use and excellent packaging and speed with postage. Would love to use often 😄
1 de junho de 2026
Ordered the champagne quite late in the…
Ordered the champagne quite late in the day for 24 hour delivery and was delivered as promised.
17 de junho de 2026
Efficient and timely delivery of the…
Efficient and timely delivery of the order. Thank you.
25 de junho de 2026
high standard of service
The company delivered a high standard of service from point of order to delivery
17 de junho de 2026
Champagne pack.
I appreciated the fast time that arrived and second the very care of package that has the bottle. Ok. Thank you very much.
18 de junho de 2026
Everything as described.
10 de junho de 2026
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