Chelston Avaliações 

75
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We were looking to upgrade our VW transporter campervan & having done considerable research we decided to go for the Laika Ecovip 645. We visited Chelston motorhomes last summer & Julian from sales wa... Ver mais

Avaliado com 1 de um total de 5 estrelas

It would appear that a sales position with this company would be great - if it wasn't for the inconvenience of the customers. These must be the laziest, rudest sales people in the trade. We visited t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Our purchase of a second hand motor home was very professionally handled. We were given time to look at the vehicle at our leisure and Julian was knowledgeable in answering all our questions. Come t... Ver mais

Avaliado com 5 de um total de 5 estrelas

This visit was for some warranty damp work to be completed. The work was straight forward with no added problems encountered during the repair. The quality and standard of the external finish is exc... Ver mais

Detalhes da empresa

  1. Revendedor de trailers

Informação fornecida por fontes externas variadas

Offers new and used vehicles. Details of products and services offered with finance information.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

75 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(75)

4 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service from start to finish!

Great service from start to finish!

18 de março de 2024
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Resposta da Chelston

Mr and Mrs Reid, Thank you for the 5 star review, enjoy your Burstner and if you need anything please don't hesitate to give us a call.

Avaliado com 3 de um total de 5 estrelas

The collection was brilliant but…

The collection was brilliant but Chelston have been very poor at keeping in touch during the long delay in delivery (which is not their fault.)

21 de março de 2024
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Resposta da Chelston

Mr Davies, Great to hear the the collection day went smoothly, enjoy the Adria and if you need anything please do not hesitate to give us a ring.

Avaliado com 5 de um total de 5 estrelas

Overall a great experience

Great team at Chelston Motorhomes collected me from the train station. Firstly did the getting to know the things on the van all very different from previous vehicle but was explained clearly. Then onto Julian in sales for the paperwork.

5 de março de 2024
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Resposta da Chelston

Mrs Madge, Thank you for the kind words and 5 star review, if you need anything please don't hesitate to get in touch and enjoy you new Motorhome.

Avaliado com 5 de um total de 5 estrelas

Had Habitation Check on Motorhome…

Had Habitation Check on Motorhome purchased from another dealer and pleased how thorough your Technician was. Highlighted various faults which I have rectified my Bailey Autograph 745 mostly worked by electric only use gas on cooker. Would continue to use Chelston Motorhomes.

19 de fevereiro de 2024
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Resposta da Chelston

Mr Woolley, thank you for your review, we look forward to seeing your again next your for you habitation service, if you give service reception a call they can get your booked in.

Avaliado com 5 de um total de 5 estrelas

Very efficient service and MOT

Very efficient service and MOT. Really good to be able to buy a motorhome from a local firm who look after their customers...

14 de março de 2024
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Resposta da Chelston

Mr Howe, Thank you for the kind words and your 5 star review, enjoy your Adria and please don't hesitate to give us a call if your need anything.

Avaliado com 5 de um total de 5 estrelas

Excellent service

I have an Autotrail motor home and they have a dedicated administration lady who deals with them and gets all the warranty problems and other minor issues resolved efficiently. So much that I am prepared to travel 80 odd miles to get the van serviced by them (I believe their labour rates are also slightly less than a service centre nearer home)

4 de março de 2024
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Resposta da Chelston

Mr Nelson, Thank you for the kind words, I will make sure that Jade gets to see this.

Avaliado com 5 de um total de 5 estrelas

Good parking

Good parking. Always on time and gets work done by the time stated. Friendly and helpful.

6 de fevereiro de 2024
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Resposta da Chelston

Mr Harrison, Thank you for the kind words, if you need anything please don't hesitate to give us a call.

Avaliado com 4 de um total de 5 estrelas

Yearly check was completed

Yearly check was completed. Complimentary vehicle all day supplied.
Other work was done on same day.
Satisfactory visit
Thanks

4 de março de 2024
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Resposta da Chelston

Mr Pelham, Thank you for the kind words, see you next year for your service.

Avaliado com 5 de um total de 5 estrelas

Great communication from my first…

Great communication from my first contact, Paul Willicott handled the sale friendly & professionally from start to finish. Chelston hand over team were very good.

26 de janeiro de 2024
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Resposta da Chelston

Thank you for the kind words, I will make sure the team gets to see them. Enjoy your new motorhome and please remember we are at the end of the phone if your need anything.

Avaliado com 5 de um total de 5 estrelas

Very professional

Very professional and after sales warranty team were excellent.

15 de dezembro de 2023
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Resposta da Chelston

Thank you for the kind words, we all hope enjoy your Burstner and we are only at the end of the phone if you need us.

Avaliado com 1 de um total de 5 estrelas

Morals of Suella Bravaman and organisation of Mr Bean

We ordered our new van June 22 with an estimated delivery date of April 23. We booked a sabbatical with work so we could travel through the summer. No updates came from dealer but we proactively called them several times and on the few occasions they returned calls it became clear the van would not arrive for summer. We tried staying in touch to find out when it would arrive but they just kept saying they didn't know until one day, at the end of October, no notice whatso ever they phoned to say it had arrived and we needed to make decisions on extras and arrange to pick it up. After researching the extras ,insurance we went to pay and they said the price had gone up several thousand pounds as it was so long after the order. I explained that was their issue not ours as we had wanted it earlier but they wouldn't move a single penny or offer reduced cost servicing etc. The whole process from start to finish had been such hard work it felt wrong to give these people any money at all let alone extra money so we cancelled the order.

1 de novembro de 2023
Avaliação não solicitada
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Resposta da Chelston

Mr Loosmore, as you are aware the supply of all our customers motorhomes have been massively disrupted due to countless supply chain issues.

This has meant prolonged delays across all the brands that we deal with and increasing uncertainty on actual supply dates. The volatility and sometimes lack of information has meant it was impossible to keep contacting customers. It was disappointing to hear that you weren't always responded too when you contacted the Sales Team and this will be fed back into them.

Whilst of no consequence to you as you decided to cancel your order the situation is improving significantly, partly as world seems to sorting itself out but also the introduction of new base vehicle suppliers to our manufacturer partners.

The issue of future pricing of your vehicle was discussed and highlighted at the point you placed your order. You were aware that your vehicle would be potentially liable to a price increase and that we would only be able to confirm this at the point when we were invoiced by the manufacturer and had subsequently paid for your vehicle.

We wish you all the best in the future and hope that you have found an alterative vehicle in which to enjoy your motorhoming adventures.

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly staff

Very helpful and friendly staff. Quickly acted for us to enable the purchase of a new motorhome.

3 de janeiro de 2024
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Resposta da Chelston

Thank you for the kind words, it's great to hear that you have had a positive experience with Chelston.

Avaliado com 5 de um total de 5 estrelas

Great customer service and smooth handover

Chelston Motorhomes were very accommodating as we travelled along way to pick up our new motorhome and handover our part exchange campervan.
The customer service was excellent and we would recommend this company.

16 de janeiro de 2024
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Resposta da Chelston

Thank you for the kind words, it's great to hear that you have had a positive handover day, remember we at the end of the phone if you have any queries.

Avaliado com 5 de um total de 5 estrelas

We were kept informed of the progress…

We were kept informed of the progress of the work. Staff are friendly, approachable, helpful and knowledgeable.

20 de janeiro de 2024
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Resposta da Chelston

Thank you for the kind words, great to hear that the service went to plan, hope you are still enjoying your motorhome and remember we are always on the phone if your need anything.

Avaliado com 5 de um total de 5 estrelas

A really professional and friendly company

A really professional approach to assisting us with buying a motorhome. All the staff were very friendly and made us feel so welcome. The staff involved in the sale and handover understood our needs and made the overall process very easy.

20 de dezembro de 2023
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Resposta da Chelston

Thank you for the kind words, great to hear the handover day was a success and you enjoyed the whole process, we are conscious that a full live handover can be a lot of information to take in. Enjoy the Motorhome and if you have any queries we are only at the end of the phone

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