Chicco.com Avaliações 195

Chicco est particulièrement efficace lorsqu'il s'agit de faire des campagnes de communication (remboursement de 100€ après achat d'un trio), mais beaucoup moins efficace lorsqu'il s'agit d'effectuer ce remboursement. Bref, la croix et la bannière pour obtenir le virement après 4 semaines de retard et bizarrement, quand on devient très insistant, le virement est effectué 2 jours plus tard.
Combien de personnes baissent les bras ou oublient tout simplement après 2 mois? Tout bénéf' pour Chicco... On frise la malhonnêteté!

Non metterei nemmeno 1 stella..
Che delusione un sito che doveva essere affidabile ti creano danni.
Ordino una culla di 300€ mi arriva una macchinina di 30€ contatto L assistenza mi dice di contattare il servizio clienti.. spero mi risolvono il problema è non ACQUISTERÒ MAI PIÙ!

Service client désastreux ! Reçu un transat complètement cassé ne prenne pas le temps de voir votre problème vous renvoi des pièces a tout va sans votre accord et aucun suivi derrière !!

Ordered a chicco next 2 me crib replacement mattress in mid December, my baby is now due in less than 2 weeks. I have been chasing this order up for weeks to now be told they won't be delivering to Northern Ireland. Pathetic. Another big company using brexit as an excuse not to deliver to NORTHERN Ireland. Rubbish customer service I will not be supporting or buying anymore chicco products. Should have been give much more notice and contact that they would be not proceeding with my order, over 3 months later. Utter shambles of a company.

Bought an expensive Chicco Next2Me cot. What a pile of junk. The cot is heavy but flimsy, noisy when in 'rocking' mode, and tilts to the side so much that our baby ends up with her nose pressed against the side panel every night. Chicco don't want to know about the defect.

Pessimo servizio. Sconsiglio di acquistare sul sito internet di chicco. Ho effettuato un ordine l'11 dicembre, consegna garantita prima di natale, invece al 24 dicembre non è arrivato il pacco. Il corriere scrive di aver tentato 2 volte la consegna senza trovare il destinatario. FALSO! Ho chiamato il servizio clienti chicco e mi hanno risposto che la dichiarazione del corriere era palesemente falsa essendo stata fatta alle 00.16 . Hanno sollecitato la riconsegna e invece non è arrivato niente. Pessimo. Sconsigliatissimo

Malgré certains produits Interessants le retour service après vente zéro ! Je déplore qu un produit commercialisé y a 8 ans ne bénéficie plus de pièces détachées ou adaptables ! Chaise chicco polly de 2012. J'ai perdu une sangle du harnais 5 points et chicco ne cherche pas plus loin en me disant produit fini pièces 0 🤣... Ouais ouais même pas adaptable ! Mon œil j'ai trouvé un harnais chicco autre modèle qui va dessus !!! Si ce n'est pas se moquer du client ça !

Next to me elegance crib - the material small side barrier which is up when the main side is down (when attached to parents bed) folds down towards sleeping baby, causing me suffocation concerns. When I contacted customer services for advice on how to fix this or to query if it is faulty they firstly accused me of doing something wrong to have made it do this (which I have not) and then when I told them I had asked in a mums facebook group and found lots of other people had the same issue they said that this issue is not actually dangerous but I could if I wanted buy replacement parts (nearly half as much as it cost in the first place)... worst customer service I have ever experienced. Avoid.

I would advise people against buying for the 2 for 1 offer they currently have on. They don't give you your money back for 1... Their requirements are ridiculous. Pics of products, receipts, dates, where bought from, and still it wasn't good enough for them. Waste of my time over £5.

AVOID - AVOID - AVOID - worst customer service!

I bought a Chicco buggy in November 2019. The cover broke within a day, the popper fell off. 12 months later, 6 emails sent and it has still not been replaced. I have had three responses asking for proof of purchase. I have sent proof of purchase twice, I have sent screen shots of the emails with dates I have sent them, sent the names of the 3 customer service employees who have responded and then done nothing further.

The last email to which I got a response was Wednesday 6th November 2020 to which I responded, again nothing. My next email this week will be to Trading Standards. It is again winter and the cover to my sons buggy will not stay on. There is no telephone number for Chicco UK, so it looks like I’m driving to Borehamwood where they have an office, this could be a face to face discussion.

DO NOT BUY ANYTHING FROM THIS COMPANY.

Scrivo questa recensione per aiutare altri utenti. Stando alle recensioni precedenti questo shop on line sarebbe da evitare. A me è andato tutto bene. La spedizione era tracciata ed il pacco è arrivato nella mattinata in cui era indicato in consegna. È arrivato di martedì mattina ed io ho inoltrato l'ordine il venerdì pomeriggio. La merce all'interno era corretta, come modelli e come taglie, scarpe comprese. Tutto era contenuto in scatole e buste nuove.

On the whole I liked the Next to Me Magic & found it an easy way to have my baby right by my side, and he seemed to love sleeping in there. However, unfortunately, a few months ago, I noticed that it was making a terrible rattling sound when my baby moved in it. On inspection, I noticed one of the bars was badly bent so knocking on to the other bar, a major safety concern! I got in touch with Chicco to speak to them regarding the two year warranty. I was told that I was to blame & must have damaged the next to me myself! Absolute disgusting customer service! Why would I damage something that my son sleeps in? I told them that my baby moves a lot & he likes to rock back and forward, but other that that, nothing had happened to the Next to Me to cause that sort of damage. Chicco are still refusing to do anything about it, so now I’m stuck with something that cost £200+, which I’m never going to be able to use in the future! Beware!

J'ai commandé une poussette que j'ai reçu dans les temps, super sav et bon produit

Chicco hoopla bouncer- poor quality and even worst service!

Not a quality make and definitely poorest service by the brand! If you plan to store this bouncer between uses then don’t buy this product!! Two people pressing hardest with both hands on each side are needed to put the bouncer in flat position. Single person cannot do this alone. After complaining to Chicco I was told this is apparently not a fault! How is it possible for a feature not working to not be a fault is beyond my belief but clearly Chicco does not care for their customer experience. This was my first experience with Chicco brand.. and last. I will not buy any Chicco product ever again!

Bonjour
Service client inexistant.

On a beau les appeler, ils nous disent je fais remonter l’information ? A qui ?
Quelqu’un va vous rappeler bien sur personne ne rappel !

N’achetez pas la marque chicco
C’est chère, pas fiable , et c’est fait en Chine encore comme d’habitude!
Main d’œuvre pas chère mais bénéfice maximum pour l’entreprise et le client au passage on le piétine.
Aucun respect client.
A fuir de toute urgence à moins de vouloir enrichir toujours les mêmes personnes.... assumez les conséquences après !
Entreprise de rigolo chicco.

Achetez moins mais mieux !
Faut les mettre à genoux ses entreprises qui se croient tout permit.
On rigolera quand on verra déposer le bilan , ou en faillite! Bien fait comme à d’autre.

We were looking for a stroller.
The store is in Las Palmas de Grancanaria
The seller was rude since the beginning.
No big deal that she didnt even greet, but when we asked the item she said No and turned to us to show her butt pretending that she is busy
She didnt offer us the alternative or what even they have
I won't recommend this store to anyone

ORDERED CONTACTS 2 MONTHS AGO AND STILL. NOTHING I WANT A REFUND

Achat d un cododo next to me chicco en mai 2019. Après 7 jours, 2 roues se désolidarisent. Une personne du service après vente chicco met en doute la bonne utilisation par les parents. D après lui les parents auraient fait rouler le berceau sur la route car toujours d après cet homme il n y a jamais de problème sur les cododos. Je crois rêver ou plutôt cauchemarder d entendre de tels propos de la part d un soi disant professionnel.Quelle sens de la communication. Les roues ont été changées au bout de..... 2 mois. Quelle rapidité. Malgré 2 courriers dont 1 directement sur le site, plus 1 en recommandé avec accusé de réception, aucune réponse d Artsana France. À fuir. Plus jamais la marque chicco en ce qui me concerne

Une Fiat 500 achetée dans un magasin partenaire en Novembre. Défaut de fabrication dès la première utilisation, la voiture ne tourne pas. Echange dans le même magasin, première utilisation, même problème. On peut rapidement conclure à un défaut de fabrication. Je contacte le SAV Chicco par mail sur le site, je demande soit un échange, soit un remboursement vu que le jouet est défectueux, 6 mois après, même pas une réponse du SAV.

Ils vendent donc volontairement des jouets avec des défauts de fabrication et laissent leur client dans la panade. Honteux...

A éviter absolument.

Très mécontente du service! Nous avons acheté un cododo nouveau de Chicco (presque 200€!!) et 10 jours après, la tirette est cassée! Le cododo part en reparation et nous n'avons pas droit à un lit de remplacement! Comment faire avec un bébé alors? Et après 4 semaines toujours pas de nouvelles!! Il nous reviendra peut-être quand notre bébé sera trop grand pour dormir dedans? 😠 Plus jamais on achetera cette marque!!