I really wish I had checked the reviews before placing an order. Not only is their delivery extremely slow, but their customer service is completely non-existent. They do not reply to written messag... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I realized I ordered wrong in sizing. I repeatedly tried to contact the company. I received the run around with instructions of making an exchange by filling out forms that I could not pull up and no... Ver mais
A empresa respondeu
Auf keinen Fall bestellen!!! Habe keine Ware erhalten und muss jetzt meine €181,49 mühevoll zurück holen!!!!!!!!! Angeblich ist keine Bestellung angekommen, aber zur gleichen Zeit über PayPal von mei... Ver mais
I purchased fancy looking shoes but the returning policy it's extremely not reasonable for their cost. I requested to cancel my order since the status of the shipment is still processing and no excha... Ver mais
A empresa respondeu
1,4
Muito Ruim
104 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
i wish i could give ZERO stars
i wish i could give ZERO stars. horrible the shoescome from CHINA
takes weeks to come. SMELL is bad. and the size of the shoes are obviously made for women who had their feet wrapped as children.
so so narrow and small. also no way to get in touch with anyone from customer service. i emailed for a return request because the shoes are brutally tight. and after 1 week received a template email that said my request was denied because the items arent returnable! no where on the website does it say that and I never purchase items I am unable to return. this company is a thief. they charged my card and i have shoes i cant possibly wear and have paid for. DO NOT BUY FROM THEM>>> sharon brown
24 de abril de 2020
Avaliação não solicitada
Resposta da CHIKO
As mentioned in our shipping policy, large sizes (size 9 and above) items are shipped in about 2 business weeks since larger size shoes are usually made to order. During Covid-19 pandemic, the made-to-order shoes are shipped directly from our factories to make it possible for a speedy 4 days delivery by DHL Express. As many countries are under lockdown during Covid-19 epidemic, the shipments from warehouses in other countries are temporarily disabled.
We offer shoes in MEDIUM width only as published on our website. In the size and fitting section on our website, we specially advise the shoppers who need wide or extra wide shoes should not place order as they are not going to fit.
Your return request is denied because bulk orders of 3 pairs and more can not be returned, which is clearly stated in our return policy and published on our website for every shoppers to review before make a purchase. For the first time shopper, we suggest to start with one pair order only to see if the shoes fit well before ordering multiple items.
More about our shipping and return policy can be found at:
http://www.chikoshoes.com/shipping-returns/
Response to reply from CHIKO
I recognize that it was generous to extend the deadline, but in doing so the return policies for the new timeline should apply to me. I spent the time provided in the extension well, as I was researching shipping methods and reaching out to various companies, who took a while to get back to me. The fact of the matter is that my deadline was extended and shipping to china stopped before that new timeline. It was a kind gesture to have extended it but since you did, any new extension policies due to Coronavirus should apply to me as well. I’m willing to drop this all together, but would like to give you all a word of advice. Good customer service is being polite and professional at all times. You never know who is reading a review and I’ve noticed accusatory words being used like “sit on” and from a previous review “liar”. This isn’t a good indicator of management or good customer service and it is important to take an approach of positivity no matter who is right or wrong.
23 de março de 2020
Avaliação não solicitada
Beautiful Shoes
I just received my shoes. I was waiting for five weeks from the date of placing the order but it was worth to wait. They are beautiful and very comfortable exactly like in the pictures. Definitely, I will order from CHIKO again.
2 de março de 2020
Avaliação não solicitada
I placed an order on February the 5th
I placed an order on February the 5th, since then I been trying to contact the customer service to try to get an update and is impossible, no one ever answer, I tried, Twitter, email, Facebook messenger, I am nervous specially after reading the reviews of people that have similar issues than me. My order number is 240411, as a minimum they should answer. I will have to call my back to start a fraud review.
18 de fevereiro de 2020
Avaliação não solicitada
Resposta da CHIKO
We replied your email in an hour after we received it. What do you mean we are not replying to your email? Your email was received at 10:18 am Feb, 10, 2020. We sent you the reply the same day at 11:04 am Feb. 10. 2020, about 45 minutes after your email was received. Here is the photo print of our email correspondence for your reference (copy and paste the link to your web browser to view the photo with the exact time of reply):
http://www.chikoshoes.com/wp-content/uploads/2020/02/email-240411.jpg
We reply all emails in 24 hours if not sooner during business days. If your are not receiving it, please check your spam folder or using correct email address to contact us. The email can also be bounced by your email server, especially if your email address ended as "hotmail.com" or "web.de". In this case, please contact your email service provider to add our domain to your safe list. If you still can not receive our email after add our domain to your safe list, we suggest you switch to other email service provider such as "gmail.com".
I have been hanging around at your…
I have been hanging around at your online store for about a year and finally put up an order for a pair of your best seller boots. They are absolutely lovely just like in the photo! I will definitely come back for more. Love your shoes and mini handbags.
29 de dezembro de 2019
Avaliação não solicitada
Excellent service and fabulous…
Excellent service and fabulous shoes.exactly as pictured and fit well.Surprising comfortabl.
29 de dezembro de 2019
Avaliação não solicitada
Unique and stylish
Unique and stylish! I have to order a size bigger for my wide feet and it worked. Highly recommended!
29 de dezembro de 2019
Avaliação não solicitada
Love my shoes
Love my shoes! Very stylish and well made. The delivery time is beyond my expectation. 5 days to the desert of Texas - IMPRESSIVE!
28 de dezembro de 2019
Avaliação não solicitada
Garbage
The quality of these shoes is terrible and the return policy is absolute trash. The return would cost me more than the shoes did. I regret this purchase so much. I would avoid this brand. You can get much nicer shoes for these prices
27 de dezembro de 2019
Avaliação não solicitada
Resposta da CHIKO
Our products are exactly as pictured with materials clearly listed in the product description. The return policy is published online for the shoppers to review before making a purchase.
My two pairs of boots just arrived
My two pairs of boots just arrived. They looked exactly like the photos but the smell of glue as I opened the packaging was overwhelming. They are extremely cheaply made and look like they won’t last much wear. I am disappointed and will not be ordering anything from them in future. All the packaging details were in Chinese so I couldn’t work out any return address
9 de dezembro de 2019
Avaliação não solicitada
Resposta da CHIKO
We ship all of our orders via reputable couriers like DHL, UPS, FedEx or TNT. All of our shipping labels are in English, not a single word of Chinese. We think you have mistaken the shoes you ordered elsewhere as ours since the packing details as you mentioned are not in line with our packages at all. We suggest you double check your orders before post a public review next time.
Order number 226611
Order number 226611, it’s unbelievable that after two weeks I still haven’t received my order! Has not even been dispatched!
Tried to contact customer service countless times and I’m appalled by the lack of respect.
Do not buy from this company!
Edit:
It’s been almost A MONTH since I placed the order! Their reply is that my review stands no ground! I have my order email to prove the date of the confirmation, I have my emails sent to them and their replies. I have been lied twice that one item from my order is on its way and I will get a tracking number!
Emails DO NOT lie! I’m more than happy to send the screenshots to prove it!
It does stand ground!
26 de novembro de 2019
Avaliação não solicitada
Resposta da CHIKO
The reviewer has lied about the fact. This order was conducted according to our shipping policy and shipped out in time. This order was received on Nov. 14, 2019 and shipped by DHL on Dec. 1, 2019 after 11 business days of order processing time, which is well within our published order leading time of 15 business days for the restocked items.
DHL package tracking number is usually available in 24 hours during business days after the package is dispatched. But this reviewer just couldn't wait, and has to email us almost every hour for the update, despite the fact that we have told her the package tracking number will be sent to her in 24 hours.
The reviewer posted this review on Nov. 26, 2019, while the order was received on Nov. 14, 2019. This review was edited on Dec. 1, 2019 with even more lies. The leading time of 8 business days is being described as "almost a month". It made us question about the purpose of this reviewer, who have lied and twisted about everything and obviously couldn't wait to post a misleading false review about us.
We have contacted the reviewer about the screenshots mentioned in her review but there is no rely. The review as such is not only misleading but also stands no ground. The false review as such shall be removed.
The package tracking number for this order is 9509267213. The shipping details can be tracked on DHL website at:
https://www.dhl.com/en/express/tracking.html?AWB=9509267213&brand=DHL
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