Citibank National Association Avaliações 

RUN AWAY FROM THIS BANK! I HAVE BEEN THEIR COSTUMER FOR OVER 15 YEARS AND THEY JUST NOW BECAME TERRIBLE TO DEAL WITH. I HAD A DISPUTE THAT SHOWED A GARDEN STATUE DELIVERED TO MY MAIL BOX 😀. A HUGE GARDEN STATUE FIT INTO MY MAIL BOX ACCORDING TO CITIBANK CS REPRESENTATIVE. THEY RELEASED MONEY TO A SCAMMER STATING GO SEE YOUR MAIL BOX. AND THAT I WILL GET SOME LETTER OR WHATEVER TO APPEAL THEIR DECISION. I COULDN'T BELIEVE IT!! I CALLED PAYPAL BECAUSE THIS TRANSACTION WENT THROUGH THEM IT AND WAS JUST CONNECTED TO MY CREDIT CARD. THEY GAVE ME MY MONEY BACK AND COULDN'T BELIEVE JUST HOW POORLY CITIBANK COSTUMERS ARE TREATED. SHAME ON YOU CITIBANK. I AM TELLING EVERYONE TO RUN AWAY FROM YOU!!

This is a bank for businesses - not individuals. Run, don't walk as fast as you can away from Citi. Their fees are ridiculous. Their phone support is terrible - they are not empowered to help you. Phone support people refer you to the branch. The branches never have enough staff. It's not busy - they just don't have enough people. I tried to call the branch. You cannot get through. It just rolls to voicemail and the message says that the box if full.

My name is Jacqueline Woods I have an accent with Citi and I will not be doing any more business with them when my account is paid off February of 2022.I think it's a dam shame they charge 35 bucks for late fee I was only late a couple of days and the second time it was one day they have no dam grace periods and that's ridiculous I am totally dissatisfied with their business so dont be a day late it will cost you dearly I'm also calling the better business beauro for their lack of consideration for the customers

The layout of Citibank webpage was hard to navigate around.

10A 07/30/2021 Fraud Dept
Recorded Call

I have been having a terrible time with Citibank as I attempt to update my residence. The agent invited me to speak with her superior, write a review then put me on a long hold and hung up.

As a senior I believe I was handled inappropriately and in a disrespectful manner.

I went to the Macy's website and tried to purchase a men's diamond ring. It was not available in store so I tried to order it online. An offer of 20% off my purchase by opening a Macy's card popped up. I have an 820 credit score so I figured why not. I did the application and got a message to call them with additional information. I did, and had to deal with Citibank, big mistake. I've dealt with Citibank before. They are the most incompetent organization I have ever dealt with. You have to speak with foreigners in other countries. You can't understand them and they don't know what they are doing. Big companies like Macy's cut costs by outsourcing jobs that should be going to Americans and instead pay people in other countries, pitiful. They asked some basic questions and said I was approved. Then the chaos started. I tried placing my order for the diamond ring and kept being switched back and forth between credit and the online purchasing departments with long holding periods each time. Every time I was switched I spoke with a different person who gave me a different story. I finally got so frustrated I just told them to cancel/close the charge account. The next day I received an email from a credit monitoring site that reported my score dropped because of the Macy's inquiry. The whole thing was a nightmare. This was my second and last horrible shopping attempt with Macy's, never again. My advice, ban/boycott Macy's and Citibank and save yourself a ton of headaches.

I opened my account in this bank because they promised me it was a good bank for international customers. First time I tried to use my account, they flagged it and it's taken more than a month to unblock. Zero customer service help. The options they give me are, fly over to the states or wait 10 business days for a letter

It starts with no phone numbers for local branches. 800 line does not give options for customer service. Finally got a human, She did not hear a word of what I said & gave me answers as if she were a robot. Finally she understood she is not proving info, put me through to a "personal financial manager" pompous jerk, with a condescending attitude gave me a lecture about the economy & Covid when i asked for their rates. Would use my mattress before using them.

It's unclaimed because they don't care. I've had my account for a month and still can't get a pin for my card.

I put all my money in here at Citi online banking. They happily took the money in one lump sum but they are only allowing me to get $15,000.00 a month (and I must make two transfers spaced apart to get that much.). This was some money left to me by a relative. It is going to take me a year to get all my money. Not bragging just really pissed.

Trying to transfer money from the savings account to another bank online is impossible. They block your money, or they have multiple errors showing they cannot know is you...To verify is you, you have to.answer a ton of questions that once answer, the buffering kicks in, so you ran out of time and you cannot transfer your own money...Atms suck, most are out of order here in arizona, my withdraw limit was 2000, per day they dropped to 100 dlls a day.. Even if they raise the limit, the atm won't give more than 200 dlls and all 20 dollar bills

Even after maintaining exceptional payment on several citi accounts, curiously or interesting or even coincidently enough, right after covid started, and people started losing their jobs, Citi without warning closed all my accounts, destroyed my credit (I lost all available credit as to credit usage percentage), and on the phone basically told me “it is what it is, can I help you with anything else?”...

You work hard on your credit and a company does that like flipping a switch. There should be something we the people could do against these banks.

City bank is one of the best bank to apply for debit card and credit card. I can tell us why I am a customer and I enjoy the fully benefits it gives me.
For debit it give you a line of credit plus and for credit the rate is lowest. Only city is like that. Thanks to this great bank!

Closed my Citi account after 20+ years. They don't give a f#ck. Worst customer service in the industry. What should have been a 5 min called ended in 3+ hours of frustration. Customer service rep closed my account in retaliation, which is fine by me after that phone call I'll never do business with them again in my life. I have a very high credit rating, so I am not worried about it. CITI IS THE WORST.

My name is Jessica and I pray that this statement saves others from not banking with them! I would give them a zero if allowed!! I've been banking with them since 2017! I never.. never seen a card company who adds on interest on a closed account. During the beginning of this covid I lost alot of things and still suffer trying to get my life back to when I was paying on time etc... living off of pay check to pay check right now and they kept putting interest on this card to the point of it going way beyond what your max is..all I wanted is to pay them off and they put me on a payment plan...with interest! Not caring about nothing! If you live on the street as long as they make millions feeding them selfish faces!! This company is so heartless it puts tears to my eyes on why a cold hearted company can not be human at all!! To not care what we all loss, to not care if we go homeless and what we as people human people are going through!!! I beg anyone who reads my words or is going through the same issues that they are doing to me..you don't have to take it no more! Stop banking with them! Don't apply for this company. There are better credit cards and they work with you..not against you. Put yourself 1st and them last..like they will do to you!

if i could give -0 stars i would this bank is racist, they are disgusting towards anyone who is not white. never open a bank you have to be blue eyes blonde hair to be given proper service. they are rude and nasty the one on devoshire in chatsworth. i really hope they get investigated internally!

Be careful when opening an account at Citibank. I opened an account to deposit money for the down payment to purchase my home. 6 months later when i had the closing on my house and went to take the funds out to pay for the the closing I found out they had blocked my account without any explanation. I was shocked and angry because my closing was at 11:am that same day. Luckily, I had a friend who lent me the money for the closing and down payment to purchase my house. They release the block on my account two days later. I closed my account and my credit card with Citi bank. I will never do business with them again.

Beware people!!you’ll not be able
To deposit money to this scam bank made in India!!
There is no American customer service, everything is a fraud you’ll never be able to pull or withdraw your money out

Stay away !!

Have been trying to contact a real human for the last few days about me getting denied credit card applications. Extremely frustrating that everything is automated and nobody answers calls anymore. Won’t even consider doing business here anymore just because of how impossible it feels to get help.

We have multiple cards and they closed a personal one without notice. My FICO score is 845 out of 850. The customer service people were polite and said it is happening a lot. I have one account with enough points for two flights and am worried they will close it too. All points on the card they canceled have disappeared.