Citibank National Association Avaliações 

Worst customer service. Never missed payment and they lowered my CL without any explanation. Don't waste time on Citi

I am my sister's executor, who banks with Citi. I am not a person who puts up reviews (I have only done 1 ever). Trying to deal with Citi has been the most difficult part of fulfilling executer duties. There are no branches to visit in WA to visit.

Examples are the Estate Management team write letters & include a number to ring if you have problems. When you finally get through, as soon as you say Estate Management, you get told they will call you & you get cut off.

I am trying to sell my sisters house & need to transfer the mortgage into my name. This requires to the mortgage to be cleared (there is no debt) & the title, held by Citibank, to be sent to Landgate. I have sent docs to Citibank 3 weeks ago - no call.

I ring & get blocked.

My recommendation is to avoid Citibank unless you have heaps of time and can deal with the fustration.

I'm making the rounds and copy/pasting my original review from Wallethub (WaRia). There's a short summary at the bottom included for those not wishing to read a long review.
Long but detailed... relevant to those of high income. Short summary below
I would leave 0 stars if possible. I applied for and received a Custom Cash card due to the 0% apr offer and to potentially consolidate assets. I recently purchased a new home and planned to do furniture shopping. While I can pay cash for the furniture outright, like others reading this, you know that 0% means 0 interest, so my other funds can compound at higher rates and make more $ in the meantime as opposed to paying for furniture in full. I have 0 debt beyond a mortgage (4500/m, 2.3%, 15 years), including no carried credit card balances, an 810 Credit Score, 6 figure income, and 6 figures liquid between bank and brokerage, and a spouse with similar income and credit. Despite this, Cliti would only approve me for a $6300 limit. After receiving the card, I called Customer Service to discuss raising the limit. After they verified me, went thru the limit inc process, and despite the fact I've been an existing customer, I was denied a limit for being "too new" for Citi. I'm in my 30s and didn't know that a 20 year credit history of no late payments is considered "too new" for them until now. I spoke to a supervisor (worthless) that said 'nobody' could help and that it would be months before I'm eligible for a limit increase. In the meantime, I work in the financial sector and will work hard to steer all of my clients, advisor, legal, and CPA partners (and theirs) away from an organization with such poor service, handling, and business sense over a limit increase for an existing client with an 810 score.

TLDR? Citi rejected a limit increase to an existing client in the industry with an 810 credit score and minimal debt. If you're of similar credit and income as me, Citi will punish our ability to pay on time by issuing small card balances.

The worst customer service
I have 4 accounts I call customer service and after 20 questions they said we don’t believe it is you
Went to branch and one of the bankers said to me you are not the only one we get this complaint all the time
Don’t use this bank

Do not ever get a CitiBank credit card. I have had their card for 44 years with a perfect record - never late for a payment. Since COVID I haven't been able to work, so hadn't used my card in a while. Without notification they canceled my card. I requested that they reopen it - to make a long story short they've consistently lied to me, and refuse to reopen my account, and have zero customer loyalty. This has been going on for months - they never would call me back when they said they would. I will never deal with Citibank again. I could go on about how they've handled this and what exactly they've done & not done, but I think you get the picture. They simply don't care. DeeDee Michaels

Fraudulent charges of $3000 dollars and 6 months of the run around from department to department to being hung up on!! I never got my money back because I couldn't show documentation they kept asking for. There is no documentation to show when you are hacked! TERRIBLE customer service!

DON'T GET A CARD FROM CITI.
40+ days to get a card from them.
Lies after lies and excuse after excuse.
Now they want to mail a check in 21 days...
But they can't get a card to me in 40
Stay away
STAY FAR, FAR AWAY.

The amount of shady practices this bank does is baffling to say the least. Literally speechless. AVOID AT ALL COST!! CITIBANK IS THE WORSE BANK IN AMERICA!!

I wish they provide not just a zero star
but A MINUS STAR for this crooked citi. I never have a tiny luck with this bank and the credit card whenever have any problems. So desperately want to get rid of it, tragically as Costco customer, Costco choose this tragic thing instead of Amex. Calling for customer service to dispute, those nasty women kept hanging up on me. Got one answered the call and been told that she will send the dispute forms but never arrive. Ask to send one and rejected, instead I have to print myself and send by mail. This huge company has no access to upload docs and send by email. Ridiculous! Trying to download but hard to print them out and finally have to print them and stamp them and send them to those lazy lousy crooks while cross my fingers. I wish Costco cut them off!!!

You guys got me fined and almost arrested cause you gave me monopoly and counterfeit money

Citibank just up and decided to close my account. 7K credit limit ...never missed a payment. No communication. The customer service is horrible and the rates are ridiculous. Here is one credit card I will not miss having.

Literally the worst bank! How is it even possible for all the representatives to be incompetent? It’s like you’re talking to a goddamn robot. They have the same accent, same voice and literally use the exact same words. (I closed my business accounts, which was hell to do so for I don’t even know why). Now im trying to close my personal accounts and they’re making it hell for me to do so. I’ve been on the phone for over an hour with absolutely no help, they just repeat the same thing over and over again. When you ask to a supervisor I feel like they transfer it to theirs friends. Stay far far far far away from this bank! They will give you a heart attack

Citi makes it almost impossible to do a chargeback against a bad vendor. They ask for all sorts of paperword that is difficult, or impossible to provide.

Other banks will not even hassle you over small $20 chargebacks, Citi however demands you waste 2 hours of your time in chat, finding emails, etc.

Don't waste your time with Citi bank.

Very sad to say this....that your Customer Support is not Up to mark.

This Bank has to have been hacked! I had three cc with them and all of a sudden I start getting call's from people with INDIAN accents that had all of the cards info and saying THEY WHERE FROM CITY well they where not! Then the phony charges started rolling in to the tune of over 7000.00 dollars it's been 5 months and I still don't have it RESOLVED CITI! If I could I would have given them less than one STAR!!! SUCKS PERIOD!!

Don't get sucked into signing up for Citibank card when booking AA flights like I did. They promised a $200 statement credit if I signed up for their card when booking a flight. I did & got approved but they will not honor the $200 credit. Awful, useless non-existent customer service, repeatedly telling me "there's nothing we can do". I cancelled the card. I will never use them or American again as I feel conned. I will stick to Chase and United whom I've used consistently for over 15 years ~ much better service and flights.

Awful. Went to supermarket, had everything checked out and bagged and ready to go and their card declined. We tried 6x to get it to go thru but in vain. Wasted my time as was unable to get groceries. Called customer service and even after speaking to a manager, they continued to say it was flagged for fraud and would not speak to me further as I was unable to identify myself. WHAT ??? My name, address, DOB, mother's maiden name, phone number, saving account number and SS plus password are insufficient to prove my identity ????

I cancelled my account after speaking to 5 reps and getting nowhere.
Sayonara Citibank - you should be ashamed

Quite simply, this is NOT a bank for the average, everyday customer. This is a bank that values it's commercial clients over the little guy every time. They lie about interest rates (bait and switch), and don't ever have a dispute with a merchant. They will win every time even when provided with written proof of the issue. There are better credit card deals out there and better banks like Discover that are upfront with their customers about everything, offer competitive interest rates and LISTENS to their customer base. RUN, don't walk away from this bank!!!

Quite literally the worst customer service ever. You just keep getting transferred around to different departments because nobody can actually help you then the call will eventually get dropped. You repeat your situation over and over and over and nobody helps. I have been trying to dispute a charge for over 6 months with no update. Then my account (that was closed and paid off) accrues late fees and sends me into delinquency all while I thought the dispute was being taken care of. My credit score dropped 40 points because of them. I will never bank with Citi and regret ever doing so.

I've banked through multiple banks and Citi has been by far the WORST! Extremely poor customer service. I've been trying to dispute a FRAUDULENT charge for almost $2k for 5+ months now. I'm ran around in circles an no one is able to help. They continue to open and close the case without notifying me with any resolutions. I've never had to battle with a bank to get my money back from FRAUDULENT charges before. Insanity. As soon as I do receive my money back, I will immediately be closing my account and switching banks. Would give 0 starts if I could.