Citizen Avaliações 

Having read the previous comments I feel I have to put forward my opinion. I have been in my house for 25 years and in all that time I have never had cause to complain. Every time I put in a request for repair the issue is promptly sorted, unless its not urgent, when I don't mind waiting a couple of weeks. I had a new kitchen fitted a few years ago which was done quickly and to my own paint/worktop colours etc. So thank you Citizen. 😊

I had a deeply frustrating experience with Citizen Housing. After being offered a property through the council, we were unexpectedly turned down, allegedly due to discrimination related to my pregnancy. This rejection was not only disheartening but also exacerbated my stress and health issues.

What made the situation worse was the lack of communication. The staff promised to keep me updated but failed to do so, leaving me in the dark. I often felt like I was talking to a brick wall—no empathy, no real assistance, just empty promises. It became a constant battle to get any answers, and I found myself having to chase them for updates, which was incredibly exhausting.

Overall, my experience with Citizen Housing has been disappointing and stressful. I expected better support during a challenging time in my life. I hope they can improve their communication and approach in the future, as the current system is failing those who need help the most.

Citizen were the worst housing association I’ve ever dealt with. I moved out of a Citizen property May 2024 and I asked my housing officer if I could leave the made to measure blinds as it would benefit the next tenant, the housing officer agreed with me. However the blinds were all ripped down and binned. Prior to moving I’d been a tenant with Citizen for eight and a half years, in that time I’d had black mould and bad damp and Citizens answer to this was wash it down, paint it and spray it and then a few months later the damp and black mould was back. I had ant infestations and Citizens answer to that was sprinkle ant powder all over the carpets. Some of Citizens workmen are inconsiderate men that wouldn’t even remove their dirty shoes or put covers on their shoes prior to entering the property. The intercom system needed upgrading as half of the time the system didn’t work. Quite a few times I wasn’t able to get into my flat as my communal key didn’t work and I phoned Citizen at midnight and they told me I’d have to wait until morning for a Citizen employee to come out and repair the communal lock. I’m on a lot of medication and I couldn’t even get into my flat to get it, but Citizen couldn’t care less. GOOD LUCK TO ANYONE WHO RENTS FROM CITIZEN BECAUSE THEY ARE A COMPLETE WASTE OF TIME. They’re happy to take the rent, but when it comes to getting repairs done or trying to get through to customer services complete waste of time. They don’t even care about the elderly people who that lived near me, as at one point they were having to flush their toilet with a bucket and Citizen wouldn’t be able to do the repair for two weeks. Customer service = useless, Housing Officer = useless, 50% of workmen for Citizen = useless

Customer service, well if that's the title.i would say Joke services.it takes 7 day to 10 days to respond ,unless lost in system.they cannot solve problems,you have to chase them,then it's another 7 to 10 days.overall I put a complai t in April and still waiting for it to be resolved. Resolution team haven't got a clue when there in. The whole company does not talk to each other.only emails.

We have on going issue of leaking toilet for 14 years never sorted out properly and now they start blaming game.

Absolutely appaling service from Citizen we had 2 washing lines installed by some idiot who couldn't do his job properly they fell down the same day so many excuses about coming to sort them now coming upto a month and still nothing the excuse b4 was needs to men but only 1 installed the first time the excuse this time supposedly short staffed my blood boils with the constant excuses for God sake Citizen man up do what's meant to be done by 1 person feeble lies next step the Birmingham Mail then you'll be the biggest joke around bunch of numpties

I was Suspended on Monday 14th June 2024 at 9.15am after I reported for a solid 2 weeks being forced on Crack and £6000 Manipulated out of me by a Resident while living in St Paul's Hostel Worcester. (Someone) in the Organisation contacted these and someone from Citizen Housing (Housing Officer) phoned my parents up and told them I was on Drugs and Dealing. Completely false Information and never touched it after leaving the Building I been clean almost 2 months and no temptation I even have the 6 months of Emails showing all the Issue's including False Rape Allegations by a Female Resident and took them 35 Days to Evict her even with 30 plus men constantly saying get rid of her it's affecting our minds and health, Fireworks in the Building, Drug Pushing and Money Manipulating Resident's, Bullying and Racism and much more. No one from Citizen Housing has told me who from St Paul's Hostel told them the Lies and False Information and even Adult Social Services were Alerted to this. Why Lie? Show the Housing the 6 Month's of Emails and then show the whole of the UK including the MP's those Emails and then watch how fast that place would be shut down. It's a disgrace and we want Answers not lies being told!

I find it Amazing that since this Review went up Citizen Housing have wanted it removed and the Organisation involved their Details removed and it was Reviewed and staying up. Looks like they'll be an Investigation now of Justice to stop the Injustice and we'll find out if the Chairman who is involved did that call or email to all Housing Departments trying to Blacklist me on False Information and Allegations.

When I find out who it was they will be Severely Punished just like Citizen Housing for their Involvement. I don't mind Truth and Justice but I Detest Lies and Cover Up's.

Oh and don't reply to me saying phone or email I did email you asked me basic information and never give me no information after. So here's an idea email me who from that Hostel give you the Information and I'll remove the Review and go after them simple as that!

Citizen stalk and troll their tenants, they have a prolific thief as rent account officer, they share your data over social media sites, would never recommend to anyone...

Years of abuse from Citizen has made us ill. No matter what they say nothing changes. They persecute & abuse tennents, don't listen, don't care & won't change. They say they are one of the most respected Housing associations, they need to show us some of that respect.

They need prosecuting as the organisation is not fit for purpose.

Shocking company. All they're interested in is getting your rent. When it comes to getting repairs carried out, or getting them to carry out the services that us tenants pay for in our contracts, you wait ages and ages and then eventually get a sub-standard job carried out. It's taken them over a week so far to repair a garage door issue - and their contractor didn't bother to turn up. Useless!

We are neighbours and our house backs onto the flats on Badgers Bank, Sutton Coldfield. We have been asking for the overgrown trees to be cut back for over 3 years. We have contacted them by phone every month or so and nobody ever calls back or does anything. The staff that answer the calls are always courteous and apologetic and promise a return call. Nothing.
Now the adjoining fence has rotted away and fallen down. We had to make remedial repairs to stop people wandering into our garden. Apparently, it has been inspected and they can’t find anything wrong with the fence!!! We were told that someone would sort this out within 24 hours due to the security risk. That was 5 weeks ago and several calls later and nothing had been done.
Next step, solicitors or BBC Watchdog

Treated me really bad I was very ill with damp and mould. Went in hospital 4 time's with the damp and mould had 16 course of antibiotics of my doctors all my stuff went mouldy cost me alot of money in buying it back in my new place I don't recommend this housing company all they think about his the rent made my mental ill have to see my MP. doctors. Hospital. The paint man said it was so bad I could of Died. Do note to help me get new stuff. Had a social worker to get me out when she came half an hour of seeing me she could now breathe it was so bad when on home finder for months I used give to good reviews on cleaning and grass cutting to but you get note back in return I don't like the way I got treated from the Birmingham citizen so that my point.

Not dealing with antisocial behaviour

Got offered a property,waited 5 months for new build to be finished,only to be told its gone into liquidation,I'm back to square one bidding on the council website,I've literally lost 5 months of bidding.

Lies,lies and more lies.
They are like a third World Mafia,
Half hearted Repairs,
All they are interested in is your Rent Money,
They finally sent out a Surveyor i had been requesting,
Surveyor couldnt even be botherd to make a report,
How Citizen are allowed to rent Properties is beyond me and many other Tenants.

Terrible company, try anything to get out of doing repairs on new houses and once they are up they wash their hands with boundary disputes, they should be ashamed, never use this cowboy company again.

La compagnie a fait preuve d’une belle preuve d’humanité envers moi, le service client était très réactif et pratique, je recommande

Joke of a housing association, my daughter is vulnerable with a one year old, and Bob whom is operating the 24 hours out of hours service, has done nothing to support her, other than shout aggressively. He assumes it is acceptable to leave her with a front door that doesn't shut, on a Saturday evening, with a suggestion that she calls the office on Monday!

Since moving into the Bellway Property, she has had a boiler leak, pipe fittings not adequately fitted, a water logged garden with a back gate that doesnt shut and now a front door that has malfunctioned, for the 2nd time. Whilst Citizen didn't build the property, they are happy to place tenants in these clearly substandard houses, and when tenants raise issues, Bob is clearly not bothered. I would have thought the responsibility of manning an emergency line, one would believe that you would acknowledgement tenants with emergency repairs, would need an element of empathy and reassurance things can be fixed, not an assumption that it is rockerfeller ringing who can afford to call a locksmith and told by Bob, she would have to foot the bill! Whilst my daughter might be vulnerable, I can support her with these types of issues and I will be contacting the Housing Ombudsman on Monday! Bob, well done, you have attributed to the 1.4 star rating Citizen currently have.

We purchased a property built in 2020 late last year. The property has had a variety of defects including an incomplete sewage ventilation system and a garden that is effectively a swamp.

Our main issue lies with the service charge. We have a private drive which totals around 7 metres squared, there is no communal lighting or security and therefore our service charge for this space totals less that £1 a month however the management charge for this is nearly £20 a month. There is no real explanation for why we need to pay this other than corperate greed. We have spent months trying to get to the bottom of it and have never had a coherant response. We were asked to create an account after chasing up constantly and told it was the fault of our browser eventually we found out we can't even get an account as we're homeowners!

The staff we speak to are lovely and helpful, but the company itself is as useful as a chocolate teapot. Would avoid like the plague.

Absolutely shocking company. Wouldn’t touch with a barge pole. Nothing but issues with the property. You’re bouncing between contractors & Citizen because there’s absolutely no communication and no one wants to know. Houses are literally thrown up and built by immature, half soaked boys. Houses awful quality & may as well be built out of paper.

You email multiple people including senior members yet nothing gets done or replied to.

Shoddy labour, shoddy houses, shoddy customer service. I’d be so embarrassed to work for them as a company.

Happy to send you letters about your rent going up but can’t be arsed to reply to an email.

Also, shared ownership properties have the bare minimum ie. No intergrated fridge freezer nor chrome light switches etc yet some of them do? A little unfair no? Only because you can’t sell them so you’re adding in extras yet when someone actually wants to buy these things from you, you decline…

Shocking houses. Don’t care about the state that you live in. Dont care if you’re disabled or pregnant.

If the big bad wolf was to come, they’d all be huffed & puffed and blown down.

Disgrace