Citizen Avaliações 

Do not want to help resolve issues regarding property and area. Quick to phone you or leave an automated message when you rent goes into arrears. Should change there company name to money money money in my experience that seems to be top priority over everything else. Morals and obligations mean nothing to this company!

People living in John Tofts House said the "once in a lifetime" event had been spoiled.

Service charges for homes in John Tofts House are around £800 per year.

Director of Maintenance Operations at Citizen Steve Kirk said: "We are sorry to hear about the experience our customers living at John Tofts House had with their TV aerial, which resulted in them not being able to watch the King’s coronation.

This is a disgraceful reply from Citizen who doesn't care about their elderly residents my mum is one of them at 83 and being asked why she didn't watch the event on the big screen in town "I think she pays enough to watch the event in the comfort of her own home with the other elderly residents who would struggle to stand watching the event in public"

No formal apology from the CEO Kevin Rodgers, what should we accept from these faceless leaders who collect fat salaries of over £200,000 from their tenants and homeowners?

Citizen housing,your a joke, you evicted without notice an autistic man, they wouldnt even let him get anyof his stuff out of the house, your appauling behaviour, has caused a lot of stress, people if i were you i wouldnt rent a property off them, because the dont give a damn, you should be ashamed of yourselves

The Boiler repair man never turned up again he was to be here between 12 and 4.30pm , today 20/04/23 and got phone call at 4.20 pm to say he was not coming after waiting in again , phoned Citizen again . This has been going on for 4 weeks , 3 of them i had no shower due to refit or hot water due to boiler break down . you have made appointments to say you got parts to fix , then turn up with out part ..

To be honest I had ongoing problems with my gas boiler , guys would turn up to repair which they didn’t have a clue about , as In didn’t know what the repair to be carried out was .. This went on from the beginning of the pandemic until around December 22 . I had to get citizens advice involved, after one gas engineer, he was very young and extremely cocky, no respect for my home and just stomped his way around my house looking for a timer which was never there , then having the gall to say to me that my brand new portable gas heater could potentially blow up.. Wow!! He didn’t even check it lol.. And it’s perfectly fine . I’m just so glad my 23 year old son was visiting at the time , I at least felt safer . I ended up telling him to leave, which he did while slamming my door. The guy desperately needs to learn some etiquette and manners . Anyway my boiler was eventually repaired by an older guy WITH etiquette and manners( more respect to his mother who taught him well) unlike the younger guy . Since then Citizens have been much better in dealing with any issues with my home. Would like to give a shout out to Simone who is a credit to Citizens Housing, she dealt with my problem and sorted a new electrical repair out within a day . BUT I’m yet to see a citizen manager or anyone high up in the echelons within the company. Does citizens have managers and housing officers who actually work for their massive wage anymore ? Bit like NHS managers who hide behind the angels on the front line .

Citizen Housing are Criminals! I am going National Television and Radio to tell them everything! I have also spoken to the Prime minister and Michael Andrew Gove the Secretary of State for Levelling Up, Housing and Communities and Minister for Intergovernmental Relations to have Citizen Housing Licence removed and have another independent Housing elected housing to take over. All of Citizen Housing staff are all criminals!

If your a bit off lazy and not very good at your trade your fit right in here. Your be a manger before you know it. Clowns

terrible been reporting no hot water for weeks they send the same lazy engineer nigel out who has no get up and go and does not want to work so i still have no hot water

The most outrageous, incompetent scum I've ever had the misfortune of dealing with. They house criminals and expect owner occupiers to suck it! I was told if you buy a property in a former social housing block where 1 property is owned by these morons " that's the chance you take" ( a direct quote from Coventry neighbour officer Jane Gardner). Charge for service that entails hacking at the grass 6 times a year. An utter joke of a " business". Changed their name from Whitefriars several years ago - sadly didn't change their staff, or customer service.

ETA: You've had your chance. This one has gone to the Ombudsman. Good luck. You will need it!

So where do I start!! from when I moved in 19 years ago I had a few cracks in the walls nothing major I could deal with it well fast forward 19 years the cracks are massive I’m a end house and the house is sloping so much so that u can see it when u walk down the street ! The cracks are inside and out basically my house is falling down it’s subsiding every builder etc that has turned up has refused to do work because they feel it’s unsafe, I’ve had a apparent expert to come look at the foundations and just took a few pictures dug a hole and then I had a phone call to say the subsiding was a result of a pipe but don’t worry it will be ok we will build up the brick work instead of underpinning it !!
We all know they like to do things on the cheap and cover up instead of dealing with the proper problem
I also have a kitchen that is not fit for purpose I still have a pantry that’s how outdated it is and I have one cupboard and a gas point that’s covered by a sideboard so I have no choice but to have a electric cooker I can’t even get my fridge freezer in there cos there is no room for one I have begged for a new kitchen and get told no every time ! Then I’m seeing all these people getting new ones and they were fitted way after mine so why am I still waiting and as for the windows the subsidence has affected them as I can’t fully open them but am being told I have to wait till 2029 for new ones cos they have to be 30 years old before they change them although my next door neighbour got new ones and they were fitted the same time as these houses windows she didn’t even ask for them
I have been in touch with every councillor and gotten no help so now I have no option but to get myself to a disrepair solicitor!
The stress I have had with this house is horrendous and it’s been 3 years now waiting for proper repairs and they keep cancelling and just wanting to turn up when they want even though everyone in my house hold works the amount of time I’ve had to have off work has become a constant struggle !!!

Very poor service unhelpful unprofessional. I have been in my flat over a year to fix my washing machine pipe. Nobody turned up and done it yet and I am so disappointed and they promised me many times to come and fix it and they couldn’t fixed it yet. I don’t know what to do next. I’m so sad about this☹️☹️😣

PROBLEMS WITH DAMP. THERE SOLUTION. WIPE OVER AND CLEAN WITH A RAG. NO U NEED TO FIND THE CAUSE OF THE DAMP. BRICK WORK POINTING NEEDS DOING IN BACK GARDEN. BRICKS FALLING DOWN FROM OUTSIDE WALL. ONE OF THERE REPAIR MEN CAME OUT AND SAID I NEED SCAFOLDING PUT UP. TOOK PICS AND NEVER HERD NOTHING. SO I CALLED THEM UP TO CHASE IT UP. AND GUESS WHAT. THEY HAVE NO RECORD OF THE REPAIR. THEN THEY HAVE THERE STUPID AUTOMATED IDIOT CHAT CALLING YOU ASKING YOU NEED YOU RENT PAYING. HOW ABOUT YOU SORT YOUR PROPERTIES OUT FIRST. DAMP. WET WALLS. MOULD. DRAFT FROM WINDOWS AND DOORS. THERE COMPANYS A JOKE AND SO ARE THERE BUILDERS. THE BATHROOM. LETS NOT GET STARTED THRRE. WHO INSTALLS A BATH RITE INTO THE WALL LEAVING NO ROOM TO TIGHTEN TAPS. WHO INSTALLS A BRAND NEW DOOR AND ROUNDS OF THE ADJUSTING SCREWS. I HAD ONE OF THERE REPAIR MEN SAY. A BIT OF DRAFT OS GOOD. YEAH TO YOY MAY BE.

JUST A QUICK UPDATE. SCAFOLDERS WERE BOOKED IN FAILED TO TURN UP. EVEN AFTER 3 WEEKS AND NOW CITIZEN ARE CONTACTING ME. NOW BLACK MOULD HAS STARTED TO APPEAR IN THE UPSTAIRS WALLS. 1 DOWN STAIRS WALL HAD NO PLASTER AND A MASSIVE GAP. SKIRTING JUST FELL OFF. IVE TALEN PICTURES AND I REPAIRED THIS MY SELF. ILL BE PUTTING IN A CLAIM. WASTED 1 WEEK HOLIDAYS FOR THESE TW#TS. NOW IVE FOUND OUT THEY HAVE PUT THE RENT UP AS WELL.

USELESS COMPANY. CRAP REPAIR MEN. CRAP WEBSITE. WAY EXPENSIVE RENT. AND NOT FORGETTING THEN QUALITY OF THERE PROPERTIES. REALLY BAD. THEY EVEN SAID I CANT INSTALL BATHROOM TILES. WHICH IDIOT INSTALLED THESE TILES. PLAESE GIVE ME HIS NUMBER.

Rising damp in bedroom on carpet and also on ceiling starting to get damp in kitchen and draining pipes smell even cleaning them every 2 months I have a chest infection and suffer with asthma and anxiety they have looked and drains which are fine but I have called message etc just for a update as its been 4 weeks

Do not get a property with citizen they are shocking we have a crazy tenant who for 10 years or over is smashing doors off and residents are getting moved to safe houses and they let him stay haha it’s crazy and then they don’t tell new tenants that their door will be smashed up before they move in !!!!

I would genuinely give them 0 stars.
Imagine having your home broke into on 2 occasions in the space of 6 months. They fail to secure your property & they refuse to move you, bearing in mind you have a 18 month old daughter.
Honestly, the most uncaring people I’ve ever dealt with. Disgusting service.

Having reported a service problem on the 1st of Dec, and after several phonecalls, emails, and complaints, 24th of December I'm still waiting a result!!! The usual low level service from Citizen, non response, little interest and even differing information from the same department. They took over a few years ago from Optima, appalling communications.

We started years ago with Family housing and never had any problems.
We moved here as it was vacant and we bid for the house and it's as seen, but when as see you don't know the windows leak the doors leak and the walls in the kitchen leak cold air every time something is done a new hole is knocked in the wall for pipes but no hole is filled
They treat number 10 like the golden child what he's gone over them God alone knows but it must be good 3 yrs id been here when they moved 3 new kitchens and now double-glazed new windows when I ask we are not getting them till 2026/27 so why has no 10 got new? It's discrimination that's why this has happened since the amalgamation I feel. it's far too big now and they are not coping well with that and cheap very poor outside contractors that the maintenance guys have to try to fix the bodge ups which is rubbish

I don’t understand how you can tell me my kitchen is not due for an update that my next door neighbour is having one and I’ve been here longer than men absolutely ridiculous it’s because I look after my home

God awful housing association there is one rule for 1 and another rule for another, I was recently sent a warning as I had parked outside a parking bay ( very petty ) but then you can get another resident who parks untaxed, uninsured and un mot'd vans ( SORN'd ) within the community parking bays and Citizen does nothing about this they just allow it and this resident DOESNT get a warning even though its Illegal and they have done this many times......And then you make a formal complaint about your housing manager via Citizens portal and yet again Nothing is down so maybe contacting the board members is my next port of call namely Kevin Rodgers or maybe someone else or even the entire group of board member CITIZEN HOUSING YOU ARE IN DIRE NEED OF HELP AND STOP MAKING EXCUSES

Oh what a surprise you must just copy and paste your replies as you have sent the same message to the previous 8 reviews really does go to show what a SHOWER OF POOP CITIZEN HOUSING IS........COPY AND PASTE THIS, I'M MAKING A FORMAL COMPLAINT TO THE HOUSING OMBUDSMAN.......I'M IN HALESOWEN SO MAYBE THAT WILL NARROW ME DOWN FOR YOU TO CALL ME

Awful is a compliment. This housing association is classified one of the worse in UK. Completely disregarded about the tenants, whatever will be the problem, they do not care, the neighborhood is left in the hands of criminals, left in dirty conditions with mountains of rubbish. You contact them for any problems and there is no answer, you are completely ignored. They just harass tenants for the rent even if this is paid in advance, this housing suffers about a severe office maladministration and incompetency. Recently in order to harass the tenants, they set up a spam call system asking for rent even if the rent is paid in advance, do not provide your phone numbers to this spammers. Rudeness and arrogance is the imperative. VERY USELESS....