Citizensadvice Avaliações 

Consumers are ill informed when told to contact this organisation. Their only motive is to enabled corruption by institutions.

They staff are lazy and rely on the internet to basically fob off consumers prior to obtaining their data in efforts to pass it onto other corruptive marketing companies.

I lost my home( back in the late 2000s) because they choose to assist the council who was desperate for my property in order to house families. A property, i worked long and hard for.
At the time one of the staff at the council had a friend who worked at the energy company ( which she advise me off). She would have him rack up my energy bill and Citizens advice enabled this , continued the bullying to have me leave. I absolutely loathe this organisation.

The staffs hide behind fhe " we are only volunteers and not a part of the government". That is bull!. They are employed gatekeepers and there to exploit vulnerable consumers ,whilst assisting the corrupt organisations .

If you are forced to use them, give bogus details

CAB. I rang for advice waited on the phone for ages, eventually spoke to someone who gave me an email address to contact, probably off Google.I gave them below average feedback. This was two months ago. Anyways I get a call today from some lady regarding my feedback. She informed me that CAB is run completely by volunteers and that its a charity not paid by the Government. They are short staffed and staff are volunteers. Basically I should be lucky to have help from them is the feeling I got.She said their lawyers are paid by private companies. I won’t be calling them next time. Just Google your issue, you will get better luck and quicker.

i call up requiring assistance in regards to a problem with amazon and i point out how bad the Indian call centres are (not anything untrue as anyone who's delt with them can attest) whilst explaining my situations

i then have them projecting their fee fees unto me, why do i care about their fee fees (bearing in mind I'm referring to how horrendously bad amazon are), I'm there for assistance, not a struggle session

she then proceeds to get on a high horse warning me (i don't care as I'm not doing a struggle session), she then proceeds to get very arsey and ends it after giving no assistance whatsoever

if you want assistance, be ready for a struggle session if you want to tell them what happened

I needed advice about how to deal with a house sale when one party is reluctant to sell. Brilliant advice, great advisor and I was very happy with what I was told. Thankyou

called to ask advise and the agent came out with assumptions which were not true.

Terrible service hours on the phone on hold lines busy no answer. Sent whatsapp ignored again a week later still no answer. Not like they used to be there a total joke dont waste your time

CAB Raang Me Wiith ONLY 2 RINGS, Answered Phone And Supposed Help Advisor Had Immediately Gone And Left A False Message Informing Me She'd Ring Me Again In 10 Minutes, Which Never Happened. Some Public Service. Whatever Happened To Face To Face Appointments? As This System Is A Waste.Of Time!

One word .. USELESS
An absolute WASTE of taxpayers money.
Why on earth do they exist .. If anyone is thinking of a visit, don't waste your time !

Thier phone number may as well not be thier and cut off just to listen to the same rubbish music for 1h before getting cut off

I went to a face to face surgery. Citizens Advice were very polite and helpful in their approach. They really listened to me. I do appreciate that my situation is unusual. However, both assistants just simply returned after going away for 15 minutes and signposted me to a legal website. It felt like quite a waste of my time and theirs. Lovely people, but I feel they lacked knowledge, certainly with regards to divorce and housing they were totally befuddled. I didn’t receive any helpful advice unfortunately. I have had success on the phone with other matters. I would try them again.

I love CAB. They helped me when I took Churchill Insurance to the small claims court and they helped me yesterday when a company tried to charge me 10% handling charge for returning an item. They explained my legal rights. Google was not nearly so helpful. Thank you, CAB for being there when we need you.

I used Apter Legal Services for a problem I needed assistance with. Not only did Bella not deliver what was promised She then asked to borrow money to fix her heating, and because I thought Bella was a decent person I loaned her the money which she promised to pay back. I am now having to take legal action against her to get back what she owes me. This is not only unprofessional, but also unethical behaviour for a legal representative. It concerns me that she might be a scammer.

Firstly I would like to say a massive thank you to shilpa in stamford, (sorry if I spelt your name wrong) you was absolutely incredible today, thank you so so so much for all your help and advice, got through so quickly and was on the phone nearly an hour, you have been an angel in our time of need thank you so so much again!

This service deliberately wasted my time. Stay away.

I was signposted to another organisation, who were also useless.
I'm still no further ahead and feel I have been left to hang out and dry. Left messages for a call back, and still waiting. If I could give less than one star I would.

Was greeted by a young lad that was completely out of his depth , i went there for advice on a letter i recently recieved from DWP about new rules with social support his advice was if i phone them it will spark a reassessment and i could lose the award i already have , i have since found out this totally the wrong advice ...there is also no privacy as all this had to be explained in a room full of people , im not blaming the young lad he didnt have a clue but all in all a bad experience

I spend half an hour filling in the online form explaining my problem.

Wake up to a voicemail from them “as we have rung 3 times to no answer your query is now closed”

To which I was surprised - I hadn’t noticed that. I checked and they rang on the SAME DAY, 9:02, 9:02, 9:03

Which seems utterly bizarre to me. Because I work and can’t check my phone nonstop and missed that entire minute, my entire query was binned?

And to reopen my query I’ll have to ring them, stay in the queue, re explain my entire query again. Not only is that a waste of time for me, but surely you’re wasting your own advisors time

I work full time and am on a low income, my working hours do not free me up to make calls even in my lunch break as citizens advice are closed by which time, I therefore requested a food voucher via online enquiry, I recieved a call and was told that I can only get a food voucher if I call them at a certain time and not to issue this online. I am now left without any support. Moral point I thought they were supposed to help and make ot easy for those who can't act under usual circumstances. I have now left it as I have no choice but to do without as I would loose my job call out in work times. The person who called me was most unhelpful and lacked care

Be prepared for 4minutes 9 seconds call to listen to a story monologue straight away .then for to be told the users mail box is full so you can't even leave a message ..do you think that's a good serivce I don't. 10 working days for them to call you back is that a good service .and when they do call you back eventually after months of making a complaint they expect you to do all the hard work by calling lots of other organisations causing all this anxiety and get more stressed and anxious in the process .

I phoned because I wanted to know how to check a company was legitimate or whether I was being scammed (govt grant heat pump/solar panel installers and you hear of scammers all the time in this market). So I phoned the local council. They told me to call Citizens Advice. I'm afraid CAB were just not of any use whatsoever. They disregarded my actual query and told me to complete a Freedom of Information form (takes 1 month) because otherwise if they gave me information it would be a data breach on the company. I can't wait a month for this information. All I wanted was help to get an understanding of whether this was a legitimate company for delivering the services they purport to. Not helpful. And kind of talked over me too. Sorry, I'm sure they are all very nice people but as a service it doesn't fulfil the brief.