Clayton Hotels Avaliações 

Clayton leopardstown
Stayed Easter Sunday as a treat 😫
Bar food and service disgraceful, when food arrived I had to go to the bar to ask for serviettes and cutlery after sitting waiting while food was going cold.
Dirty dishes and glass sat on table for over an hour despite staff walking by empty handed numerous times.
Breakfast had grown men sitting in Pyjamas!!
Unhygienic and unacceptable in a 4 star ⭐️ hotel
Over cooked eggs , dried up pudding, salty soda bread and had to ask numerous times for cups

Stayed at Clayton Hotel by Facebook Office in Dublin. No water bottles provided. Had to use vending machine that was a NIGHTMARE to use. You can't use american credit cards and I did not have many Euro coins. Next issue, had left toothbrush behind. I was told no toothbrushes or water since covid
"b/c of the environment". Ended up going out to buy brush at around midnight and it cost about a Euro for 2 at the Spar. 5 /10 minute walk, cold, raining, groups of lads hanging around, strong smell of weed. Don't know the area, but did not appreciate a night walk in a strange (to me) city centre and felt unsafe. IHG, Radisson and Hilton put bottles in the room. Also they give you a brush comp. if you leave yours behind. Its easy to put tap water in a reusable glass bottle and brushes can be biodegradable. Or you can sell them at front desk.

Zero stars if was an option. Had a voucher which was still redeemable and if the hotel reservations manager in Belfast took the booking the value of the voucher would have been honoured by Pigsback but due to a 12 hr period the lady refused to accept the voucher which would work and they would have received the payment. No consideration for publics money value. Very poor customer service. The lady said that’s no problem to me with regards not honouring the voucher. Other hotels honour their vouchers and offers. The Clayton hotel told me they would until I got to a lady in reservations who decided she would not process the booking.

The rooms in the Clayton Hotel are spot on


BUT the bar food is well all i can say is a bit to be desired I had chicken supreme it was truly awful 23 euro!!! It needs sorting out ASAP

My stay at the Clayton Manchester City Centre was fine… until I was stupid enough to leave my iPad behind.

I was told initially that they had my iPad and that all I had to do was arrange delivery. After lots of mixed messages and being told they now had to check that they still had my iPad, I have been told to cancel the arranged pick-up (which I paid nearly £50 for to insure any damage/theft) as “that’s not how it’s done”. The reception staff have been so unhelpful in this stressful situation by rarely answering the phones, and I have not had any clear answers from anybody.

I enjoyed my stay a lot mostly because of the great customer service! Moni the breakfast supervisor was really nice and helpful during my stay there!

Absolutely Brilliant!
We couldn't have been happier with our stay at the Clayton Hotel at London. Can't fault it at all. Comfy beds, tasty breakfast with a big selection and the staff were amazing ,especially Moni the breakfast supervisor... Exactly what we needed after a long day travelling. Rooms are soundproofed so it's a peaceful night too.

Stayed here for 2 nights on a girls trip to Glasgow. Wow the hotel was spotless, room was modern and the beds were lovely and comfortable. Had drinks in the reception which were not overly priced the staff were lovely professional but warming.

Clayton Hotel City of London -
What an excellent experience for me and my family. The rooms were extremely comfortable and relaxing.
The hotel was clean and modern with friendly and helpful team looking after us just to mention few Mr Daniel, Mr Raj and Mr Hadi they made our stay from checking in to checking out nice & smooth.
The buffet breakfast was full of variety you can’t ask for more, with the rest of the facilities including the gym. Would rate them 10 / 10.
Would 100% visit again and recommend.

Useless! Don't go!!! Couldn't connect to Internet, couldn't change temperature of my room. First hotel I experienced wanted £10 for later check out for every hour of late check out! Manager is a joke! Unprofessional and not interested in helping customer!

I have been going to Clayton (Whites Hotel) Wexford restaurant for years. I am disappointed and dissatisfied at the service and the quality of food. The prices are ridiculously high for mediocre almost inedible food, the service was incredibly slow so you actually felt forgotten. You will not see me set foot in your restaurant again, that was appalling.

Such a bad experience. I asked to get my charges on one invoice at my checkout and they were not able to arrange this. Also asked for glutenfree pasta and that could not be served....I have travelled a lot during 30 years and the attitude of the manager in the reception,
Elena required a card read, which I had already provided earlier at my checkin, and smiled and said to me loudly in front of all other persons at check in that "your card is declined and not accepted" when she requested for me to put it to her reader. She did however not instruct me that this may be due to the reason that the card itself had not been inserted, but just scanned.... She smiled in a very arrogant way and I suggested myself it may because the card was never inserted into the reader.

And as soon as I tried that, on my own initiative whilst she was focussing on trying to make sure everyone around, staff and their clients, believe I was not credit worthy, I got the reader acceptance. She should have suggested this to begin win to solve the problem instead of insulting me heavily in front of others. Elena is very arrogant and not at all pleasant. She should have asked me to excuse her. She should be fired. She is not somving problems. She sees the client as a criminal and as a problem and makes sure everyone believes we as clients are criminals. I just wanted all my charges on ONE invoice to reduce my administration as an entrepreneur.....A horrific and very unpleasant experience! I actually still expect an excuse from management. This is not ok. I feel so insulted.

Was rudely told by the reception that, after more than one hour of waiting, room service was not going to come because of ‘staff issues’.

This forced me to go out on the street at 1030pm and try to get something to eat.

Fortunately the nearby Imperial Hotel stepped in and was glad to help.

I recommend staying there, don’t stay here.

Stayed in Clayton Hotel Galway.
Really clean rooms, easy check in, very helpful front desk staff and food was lovely.
However, service in the restaurant appalling. Told we could seat ourselves anywhere and would be looked after, waited 10/15 minutes and no menus brought down, had to go up and ask for them. Sat back down and then another 10/15 minutes passed before I had to to up to the bar and ask if we could order drinks.
Finally someone came and took our food order - then had to get the attention of another member of staff to ask for water for the table.
Rest of the time we sat there eating our dinner no one even approached to ask if we needed another drink or anything. There were 3 or 4 staff walking around on the floor for the duration and the restaurant was by no means busy. Really disappointing experience.

I really enjoyed my stay - staff super friendly, and the location is great - so close to city centre.
What really made it special was the breakfast, where an allergen-friendly table was pre-set with milk alternatives, gluten-free options, etc. That fact alone makes me want to return with my whole family who have dietary requirements. Thank you, Clayton Hotel!

Very disappointing experience at this hotel. I booked a 'deluxe' king. What a joke, nothing deluxe about this room. Cheap bed linen, cheap pillows, old scratched brown side table and 2 dirty chairs. Drains smelled bad. Remote for TV did not work. One tiny window so no light.
For the extortionate price this is just awful, but I guess they have a captive audience of people going on holiday. It's a shame that they have such a poor start to their holiday. We were going home to Thailand thank goodness. Won't be returning.

Hotel very good, good breakfast, staff good. Now the bad bit we booked through Groupon & opted for the 2 course evening meal, how disappointing starters soup chicken wings veg dish, mains beef or chicken burger,fish&chips veg dish, dessert ice cream cheesecake & chocolate fondue. Didn’t fancy a burger so we went for fish & chips, sorry run out of fish& chips, so we both had a chicken burger, not very good. The management should be ashamed for not putting on their website what you actually get, which was basically crap.

We stayed at the Clayton in Glasgow which recently opened. The staff were amongst the most helpful from the hotels we have stayed at. The customer service was above standard and any time we needed assistance, even late night, there was always a member of staff willing to help. The room was spotless and the facilities exactly what we required. Our stay was enjoyable due to its great location and ease to get to and from.

At £213 per night including breakfast this hotel (situated in Manchester by the Airport) was disappointing beyond belief. Very basic offering, not even as good as a Premier Inn, very disappointing. Not a good start to my holiday I felt shafted. Food basic, I have not had such a crispy fish and chips for years. Just avoid it is not worth the stress.

Absolutely Brilliant!
We couldn't have been happier with our stay at the Clayton Hotel at Manchester Airport. Shuttle bus driver was lovely, checked in quickly and the room was lovely. Can't fault it at all. Comfy beds, tasty breakfast with a big selection... Exactly what we needed after a long day travelling. Rooms are soundproofed so it's a peaceful night too.