Clayton Hotels Avaliações 198

I booked through work expecting a 4‑star experience, but what I received felt closer to 2–3 stars. On arrival, the receptionist struggled to engage in basic conversation and didn’t make me feel welcome.

When I reached my room, I discovered I’d been placed in an accessible room. I called reception and was told that all “Deluxe” rooms on that floor had disabled facilities. I later learned that colleagues who booked the same room type did not have wheelchair‑style showers or lowered sinks, so the explanation I was given was untrue.

The shower tiles were also loose, suggesting poor maintenance. Breakfast was fine, but again the staff seemed disengaged.

When checking out, I was asked about my stay and gave honest feedback. I was told the manager would contact me, but I’ve heard nothing since.

Overall, a disappointing stay — and if I were paying personally, I wouldn’t choose this hotel.

I cannot believe the terrible service and manner’s at Clayton Hotels Dublin. I stayed at the airport central hotel and everything from check in to service was horrendous.
I would never stay again. Pathetic attempt at Irish hospitality.

Poor service tonight on shuttle transfer from the airport back to the hotel. Told a few minutes and ended up waiting 45 minutes with a coach driving straight past us. Communication was poor- not the right area of business to have such delays without quality updates when onward travel is then impacted.

Booked the Clayton hotel at Manchester Airport for an overnight stay for a flight to the US .
Not cheap , they even charged me twice !.
We'd stayed there before !.
Arrived checked in .Arrived at Room 107 that had a "lived in
feel".
Chips in the sink . Went for a meal £75 for two .
Got the same meal and found tons of fragments of bone through the dish .
Paid up and left .
Noticed a draught in the room . So went to the window and found the hinges on the upvc had snapped off and had been poorly pushed together wind was coming in a the air conditioning were noisy . Heard ever single flight coming in and going to close to midnight .
Don't think ill stay there again .

Stayed at the Clayton city centre hotel last night and it was honestly the worst night of my life. I stayed in 917 above the Thompson bar on St Patrick’s night and didn’t get any sleep. The noise was awful. The staff are lovely and it’s clean and acceptable but oh my god I’ve had to work all day with no sleep!!!

Very disappointing stay.

My friend originally booked a room for two people, but we called the hotel in advance to let them know there would actually be three of us. We were told no changes were needed as the room could already accommodate three people. I even double-checked that the room had two beds (a double and a single) and was assured that it did.

When we arrived, the room only had one double bed, which clearly wasn’t suitable for three adults. The condition of the room was also very poor — the carpet had what looked like blood stains, there were hairs around the sink and even in the glasses, and the toilet had orange stains. The walls also had visible patches and drill holes which made the room look poorly maintained.

As we were rushing to attend an event, we had to go back to reception to sort this out. The receptionist said he wasn’t sure who we had spoken to previously and that there were no triple rooms available, so the only option was to pay for an additional room. The rate for the night was just under £300, which I find extremely expensive for the condition of the rooms. To be fair, the receptionist did manage to reduce the additional room to £125 and tried to help where he could.

I travel a lot for work and have stayed in Clayton hotels across the country many times with good experiences, which is why this stay was so disappointing. Unfortunately, based on this experience, I would think twice about staying here again.

I liked our stay at the Clayton in Amsterdam. The only odd things was the bathroom sink right next to the door, what on earth happened that hotels think this is ok? It could be easily fixed with a nice bar and curtain between the bed and the sinks... Oddly enough there was an entire bathroom with privacy, a large shower, but a tiny sink with no space, so why didn't they combine this? No need for three sinks for a two person room anyway. That being said, it was a safe haven from the city, because Amsterdam wasn't a good experience overall. I loved the breakfast room. The square isn't as nice as it is in pictures. Graffiti, trash, homeless.

Stayed here in the Clayton Sligo last weekend as part of a large group - 132 of us on a charity car Cannonball run. I think every one of us, agreed how nice the hotel was, great staff, safe spacious parking for our cars, food was awesome - I had the featherblade beef and it was to die for... Bit of a walk to my room with the long corridors but overall 5 star experience!

We arrived at Clayton Hotel, Manchester Airport, Room 27 today.
The room was freezing cold. It is 6 degrees outside.
I complained to reception 3 times. The maintenance person finally arrived and heating was actually switched off! There is nothing to indentify the switch.
We are still waiting for the room to get warm.
Extremely dissatisfied with my visit.

We had a wonderful experience staying at the Clayton Hotel at Manchester Airport, the service was excellent especially Alex in the restaurant who really made us feel comfortable and relaxed.
The staff in the bar area were also very welcoming and efficient.

We recently stayed at Clayton Chiswick. At first it looked ok and all went smoothly on check in. We went to our room to drop bags off and on entering room 905 the room was a little warm which was nice as it was freezing outside. However it was a little too warm so I turned the heating down from 29 to 23. We then went out for the evening. When we returned the room had cooled and was ok. The next morning the room was very cold and the water in the bathroom was also cold. We turned the thermostat back up and went out for the day. When we returned that evening the room was freezing cold. We called reception and they sent a guy and he changed the settings on the thermostat and said it would take about an hour to heat up. That was about 8:45pm. We were tired and fell asleep before the hour was up. By about 1-2am I woke with a chronic migraine and major nose bleed and the room was freezing cold. I eventually fell asleep a couple of hours later but was in no fit state to call reception. First thing that morning we went to reception and were moved to another room. Room 1005 was warm and the thermostat worked ok. However that night we found the bed sheets and quilt to blood stained, there was also blood in the bathroom and the floor had been polished so much that we both slipped! We again had to speak to reception who apologised made the the changes to the room gave us a £50 refund and a free breakfast. Although the gesture was nice it did not make up for the disappointment and disruption we had. I would not recommend staying at this hotel ever.

We stayed at Clayton Hotel Manchester Airport with our family on 4th January. We had booked a family room along with Drop & Go parking and arrived with a disabled badge.

When we arrived, the parking barrier opened automatically. We drove to the front of the hotel and parked in the disabled area to unload our luggage. There was no clear information visible about parking rules or time limits, so we took our bags inside to check in and collect the room keys.

At reception, I specifically asked about the parking. I was told they needed our number plate, which my husband went back to the car to get. We explained that we were unloading luggage and were parked in the disabled bay. Nothing further was said to us.

We then went straight up to our room, dropped off our bags, came back down, and took our car across the road to Drop & Go parking. The barrier opened without issue and no warnings were given.

Yesterday, we received a £60 parking fine from Clayton. When I called to query this, I was told that guests are only allowed 5 minutes to unload. Five minutes for a disabled guest to park, unload luggage, walk into the hotel, wait at reception, go to the room, and return to the car is completely unreasonable.

I was told this is “policy” and that nothing could be done because the hotel would have to pay the £60 themselves. I was also told there are “many signs” explaining the 5-minute rule, but I genuinely did not see any — which is exactly why I asked at reception in the first place.

To say I am disgusted is an understatement. This policy is shocking for any guest, but especially for disabled guests. Clayton’s refusal to cancel the fine shows a complete lack of understanding, compassion, and accessibility.

I would strongly advise disabled travellers and families to think very carefully before staying here.

Stayed in Clayton hotel grand canal.
One night stay.
Had meal booked for 5.30pm.
Thinking we had plenty of time for show in Bord Gais 7.30pm.
Our order taken quickly.
Took 45mins for course to come out.
main meal came before starter.
Had to wait for starter after main taken back.
We had to call waitress for desert as time was pushing on and we were running late to get to show.
It was a very stressful chaotic atmosphere in restaurant.
Room were clean , breakfast ok.

I have written reviews previously for the Clayton Hotel, Leapordstown & I have always spoken very favourably about it. My stay this time was a little different I fear. I love the hotel & the staff are second to none. My disappointment lay with the management of other hotel guests or lack there of. Specifically a family who had their children running around the hotel until almost last orders on the both nights that my friends and I were staying there. The children were running through where people were sitting having a drink. They were banging into chairs & making a lot of noise, they were also a trip hazzard for the staff who were trying to serve food and drinks & all this while their parents sat and drank. What I found quite strange was that not once were the parents approached by management & asked to bring their children back to their seats.

We had a group of 50+ which stayed at Clayton Cork City Hotel for three nights during pre Christmas December 2025. The feedback from everyone in the group was glowing in every respect. The hotel was excellent (including location, rooms and restaurant) and the staff could not have been more helpful. Never stayed at a Clayton group hotel before but I would wholeheartedly recommend this one which was excellent.

Arrived late, had to wait 25 mins for a shuttle - there were only 2 of us on it. Iphoned as we got through passport, again when we got our luggage - they had lots of time to organise it (it was 12 am). Three buses were waiting at the hotel. The receptionist threw the key at me - the first room was freezing - the window was left open, the 2nd room hadn't been cleaned - crisp crumbs on the chair, dust everywhere - no bodywash or shampoo. The third room was marginally better. Wish I had booked a newer hotel near Manchester airport.

Sorry but thought this would be a great hotel to start our holidays reception lovely till you got into the bar restaurant staff was cold and un welcoming couldn't be bothered to serve you attitude awful need re training on customer services they need us more than we need them ??
Shame won't be booking again

I checked into this hotel a few hours ago. It’s Saturday night and the volume from the music, car horns and general carnage below is like trying to get to sleep in a bad night club. I asked to switch rooms (to the arguably quieter side of the hotel) but was met with the old ‘Sorry we’re fully booked’ chestnut. Meanwhile, legions of drunk guests stagger the hallways, shouting their faces off. Oh, and there were 15 people crammed into a lift earlier. That was fun! I’m seriously lamenting my life choices as I type this review.

If you’re in Cardiff on business, I highly discourage a stay here, unless, of course, you’re not a fan of sleep. It's like a Travelodge with slightly nicer decor. Truly, truly awful!

I spent a night at the Manchester Airport Hotel. The room was lovely very quiet and very comfortable. I had a meal in the bar where I was served by a lovely young man named Kalon Douglas Torr, he was very respectful and attentive, a credit to the company.

Booked this hotel in Limerick on the way to a music festival in Bantry. Due to a house move we were unable to go and cancelled our booking 5 days before we were due there. Booked through agents and neither hotel nor agents will take responsibility for refund. Multiple phone calls to both and emails to which neither respondedAvoid at all costs. Stole £200 !