Clearview are a great company, they provide top quality windows and doors, with experienced Fitters. The aftercare is amazing, we had our windows and doors replaced a few years ago, but when we’ve h... Ver mais
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Wow what a fantastic experience from start to finish Recommendation from a friend Very friendly knowledgeable and not pushy salesman but does advise the offers that are on and time restricti... Ver mais
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Recently I had an issue with one of my windows I had fitted 5 years ago. Under warranty I phoned after care customers service who arranged an appointment quickly for the engineers to attend. Both engi... Ver mais
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We had a conservatory built by clearview in 2018, brilliant job. One of the windows recently (May 2026) went faulty. After a quick call where the only info required was address and postcode Clearvie... Ver mais
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Detalhes da empresa
- Empresa de Construção
- também em
- Construtora
- Fornecedor de janelas de PVC
- Instalação e Equipamentos para Conservatórios
- Instalador de Vidro Duplo
- Telhadista
Sobre Clearview Home Improvements
Escrito pela empresa
Clearview Home Improvements is the UK's number-one installer (as independently judged by the G-Awards panel of glass and glazing experts) of contemporary extensions, conservatories, orangeries, roof replacements, windows and doors.
We’ve learnt a lot about home improvements in our 20 years in the industry and would be delighted to help you along your way to realising your dream home.
Deciding to invest in your home is a big decision. So too is choosing the right people to undertake the work. At Clearview, we have built an enviable reputation as being the region’s very best.
We’ve achieved that by delivering excellence with every installation.
Informações de contato
5 Peregrine Place, PR25 3EY, Preston, Reino Unido
- 01772 452225
- enquiries@clearviewhome.co.uk
- www.clearviewhome.co.uk
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
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Poor installation and poor follow up
Title: Disappointing installation & poor follow-up — Property damaged and unresolved
Star Rating: 2 out of 5 stars
Review Body:
I hired Clearview Home Improvements for a door installation. While the initial installation was completed, the fitters bent and damaged the structural aluminium vertical post the key component holding the door, roof and side panel together.
To their credit, an engineer visited to inspect the damage and confirmed that the aluminium post had indeed been bent during the installation process. However, the rectifying process has been very disappointing:
1. Communication delays:
After reporting the confirmed damage, it took days of chasing to get an appointment booked for a fix.
2. Wrong parts brought: When the engineer arrived on October 26th for the scheduled repair, he was provided with cosmetic plastic covers instead of the required structural aluminium post.
3. Potential risk: The engineer highlighted that attempting to fully strip down and replace this vertical post at this stage risks causing secondary damage to the main door assembly.
We are currently left with a damaged structural post on a brand-new installation, waiting for project management to decide how to handle this safely or offer appropriate financial compensation.
Given the premium price charged, I expected much better quality control, attention to detail, and proactive customer support when things go wrong.
26 de outubro de 2026
Avaliação não solicitada
Excellent company and everyone that…
Excellent company and everyone that came to build the conservatory was great
15 de outubro de 2026
Resposta da Clearview Home Improvements
Hello Steven,
Thank you for your lovely feedback! We’re delighted to hear that you had such a positive experience and that everyone involved in building your conservatory made a great impression. We hope you enjoy your new space for many years to come.
Thank you for choosing us!
The Customer Care Team.
Prompt response to a leaking gutter…
Prompt response to a leaking gutter following conservatory roof replacement . The employee who fixed the problem was pleasant and efficient and gave an explanation of how he would fix it.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Dear Howard,
Thank you for your feedback. We’re pleased to hear that following your conservatory roof replacement, we were able to respond promptly to the leaking gutter and resolve the issue. It’s great to know that our employee was pleasant and efficient and took the time to explain the repair. We appreciate you sharing your experience!
Kind Regards,
The Customer Service Team.
Shambles - stay clear and don’t sign. They do not care one bit once you’ve signed.
Where do I start with this shambles of a company. Today, I am sitting at home waiting for my bi-folds to be fitted, three months late I add, to be told at 8.24am that they haven’t arrived in. I’ve taken two days off work for this. We ordered the bi-folds back in May. After numerous issues with the original order (wrong colour recorded etc) we were told August will be the date. It’s now October. I have tried on numerous occasions to speak to someone senior at Clearview as I wanted to cancel the order after chasing for a fitting date since August but no-one has had the basic courtesy to call back. I spoke to the head office at Leyland, nothing, I was told Gary, head of sales would call, nothing. I did have communication with Amy from fitting who said she just looked after fitting so not her department to sort out a complaint - nothing like a joined up business.
They come into your house, sell you their many awards, tell you about British manufacture (6 months to make??) get you to sign and then wash their hands of it. Two decent people so far both called Paul. The Paul who measures up and the Paul who fits (or not in this case). So, don’t fall for the’British, local family company who care’ as it’s a pile of sales rubbish. Go elsewhere and stay clear.
I have asked them to contact me again but sadly I know they won’t.
13 de outubro de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Dear Michael,
We are very sorry for the repeated delays and the frustration and inconvenience this has caused, particularly given the time you have taken off work to accommodate the installation. We understand how disappointing it is to experience further changes after already waiting considerably longer than anticipated.
Unfortunately, the latest change to the installation date, now scheduled for 22 October 2026, is due to our supplier revising the delivery date for the glass required for your bi-fold doors. We appreciate that this explanation does not lessen the impact on you, and we sincerely apologise for the disruption caused.
We also recognise your concerns regarding communication and the difficulty you have experienced in obtaining a response from senior management. We are sorry that your experience has fallen short of the service you expected from Clearview, and we appreciate you taking the time to share your feedback.
Kind Regards,
The Customer Care Team
Excellent service all round.
8 de outubro de 2026
Resposta da Clearview Home Improvements
Hello Mark,
Thank you for your lovely feedback! We’re delighted to hear you were pleased with the service you received. We really appreciate you taking the time to leave us a review!
Warmest Regards,
The Customer Service Team.
Resposta da Clearview Home Improvements
Good morning,
Thank you for your lovely review! We’re delighted to hear you received quick, efficient service and that our team took good care of you. We really appreciate your feedback and support!
Warm Regards,
The Customer Care Team.
Quality products and excellent service
I have used Clearview for many years as I have replaced windows and doors. This time I needed a new front door for my very cold porch. The door is excellent quality and has made all the difference. It is much admired. As usual from choosing the door to its fitting all went well.
8 de outubro de 2026
Resposta da Clearview Home Improvements
Dear Sue,
Thank you for your continued trust in Clearview! We’re delighted to hear that your new front door has made such a difference to your porch and that you’re pleased with the quality and finish. It’s great to know that everything went smoothly from choosing your door through to installation. We really appreciate your loyalty and kind feedback!
Many Thanks,
The Customer Care Team.
Great customer service with timely…
Great customer service with timely appointment for engineers to come and repair our bifold doors. Speedy repair and left everything spotless. Thank you 🤩
1 de outubro de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Hello Sue,
Thank you for your lovely review! We’re delighted that our team arranged a timely appointment and that the engineers carried out the repair quickly and left everything spotless. We really appreciate your feedback and are pleased we could help!
Kindest Regards,
The Customer Care Team.
Excellent
Excellent, professional service from start to finish. High quality workmanship, can highly recommend this company.
2 de outubro de 2026
Resposta da Clearview Home Improvements
Hello Carole,
Thank you for your excellent review. We’re delighted to hear you were pleased with the professional service and quality of workmanship from start to finish. We really appreciate your recommendation!
Kind Regards,
The Customer Care Team.
Gavin good clean worker quick worker
9 de setembro de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Dear Annette,
Thank you for your review. We’re delighted to hear that you were pleased with Gavin’s work and found him to be clean, efficient and hardworking. We’ll be sure to pass on your kind comments!
Many Thanks,
The Customer Care Team.
Great overall experience with Clearview Home Improvements
Clearview are a great company, they provide top quality windows and doors, with experienced Fitters.
The aftercare is amazing, we had our windows and doors replaced a few years ago, but when we’ve had any problems there is no argument, they come straight out and resolve any issue with experienced Engineers. The aftercare they offer, gives you 100% peace of mind.
We would definitely recommend Clearview, if you’re thinking of doing any home improvements.
23 de setembro de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Dear Sally,
Thank you for such a fantastic review and for recommending Clearview. We’re delighted to hear that you’ve been so pleased with the quality of your windows and doors, our fitting teams and, particularly, the aftercare you’ve received. It’s great to know that our ongoing support gives you complete peace of mind. We really appreciate your continued trust and kind words!
Warm Regards,
The Customer Care Team.
The man from Clearview was very helpful…
The man from Clearview was very helpful and offered a couple of tips on how to close the Patio door efficiently. He also assisted with a small issue with a window that he didn't need to do. Excellent service that you rarely receive these days.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Dear Ann,
Thank you for your fantastic review. We’re delighted to hear that our team member was so helpful and took the time to assist with both your patio door and window. We really appreciate your kind comments about the service and will be sure to pass them on!
Kind Regards,
The Customer Care Team.
Such a wonderfully professional company…
Such a wonderfully professional company to deal with. Having had all my windows, doors and conservatory fitted by Clearview, I cannot recommend them more! Such fantastic workmanship, great aftercare and a sense of wholesome satisfaction at a job really well done. My house looks fabulous all thanks to the great team at Clearview. 👍🥰
17 de setembro de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Hello Dawn,
Thank you for such a wonderful review. We’re delighted to hear that you’ve been so pleased with your windows, doors and conservatory, as well as the workmanship and aftercare you’ve received.
It’s fantastic to know that you’re so happy with the finished result and that your home looks fabulous. We really appreciate your recommendation and your continued trust in Clearview.
Many Thanks,
The Customer Care Team.
The engineer was very capable and did a…
The engineer was very capable and did a great job
9 de setembro de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Hello Dave,
Thank you for your kind review. We’re pleased to hear that you found our engineer capable and that you were happy with the work carried out. We really appreciate you taking the time to share your feedback.
Kind Regards,
The Customer Care Team.
Star rating 5
Star rating 5. Excellent service from everyone - efficient, professional, courteous dealing with calls reporting issues about windows, kept fully informed about date and time, wonderful fitting team. We are delighted with Clearview - highly recommended.
Thank you John & Dawn Lancashire
3 de setembro de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Good afternoon Dawn,
Thank you so much for your fantastic 5-star review. We’re delighted to hear that you found everyone efficient, professional and courteous, and that you were kept fully informed throughout. It’s also wonderful to hear such positive feedback about our fitting team and that you’re delighted with the finished result. Thank you for choosing Clearview and for highly recommending us!
Warm Regards,
The Customer Care Team.
Conservatory redesign
Our twenty year old conservatory was in need of replacement, we visited a few different businesses and following a meeting with Lawence in the Clearview sales team we decided they were the right people to redesign our conservatory space and add a solid roof.
Steve was our project manager and organised installers, plasterers and electricians who all turned up on time.
The odd niggles we had along the way were resolved.
We are thoroughly enjoying our new living space and would definitely recommend Clearview.
24 de julho de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Dear Alison,
Thank you for taking the time to share such a lovely review. We’re delighted that you chose Clearview to redesign your conservatory and create a new living space with a solid roof. It’s great to hear that Lawrence and Steve, along with the installation team and trades, kept everything organised and on schedule, and that any niggles along the way were resolved. Most importantly, we’re pleased to hear how much you’re enjoying your new space. Thank you for recommending Clearview!
Warmest Regards,
The Customer Care Team.
Perfectly managed project
28 de agosto de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Dear Gary,
Thank you for your review! We’re delighted to hear that your project was perfectly managed and that you were happy with the overall experience. We really appreciate your feedback and support.
Kindest Regards,
The Customer Care Team.
Aftercare Customer Service
Recently I had an issue with one of my windows I had fitted 5 years ago. Under warranty I phoned after care customers service who arranged an appointment quickly for the engineers to attend. Both engineers were friendly & polite. Respected my home & quickly & efficiently repaired my window. Great customer care service from start to finish.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Dear Amy,
Thank you for your lovely review. We’re delighted to hear that our aftercare team arranged the appointment quickly and that our engineers were friendly, respectful and efficient in resolving the issue with your window. It’s great to know you received excellent customer care from start to finish.
We really appreciate your feedback!
The Customer Care Team.
Didn't give up
We have used Clearview for all our windows, doors and conservatory products over many years. We needed replacement glass panels in two windows under warranty, the replacements initially supplied didn't match as the original glass supplier had gone out of business, but we are very impressed that Clearview didn't give up and finally sourced matching products. The fitters and customer service staff were always pleasant, understanding and professional. Well done
27 de agosto de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Hello Dave,
Thank you for your fantastic review and for continuing to choose Clearview for your windows, doors and conservatory products over the years. We’re especially pleased that our team persevered in finding a suitable match for your replacement glass and that you were happy with the service from both our fitters and customer service team. We really appreciate your loyalty and kind words!
Many Thanks, The Customer Care Team.
Absolute disgrace
Ill you this. We had a quote today for a lean to style conservatory with a dwarf wall, tiled roof, 2.5 metres sq.
My wife was the person dealing with the salesman, they had the conversation etc and he advised my wife that the side which faces next doors conservatory HAD to be a solid brick wall. Absolute rubbish. And to top it off the quote they came back with is £37,000. Absolute extortion, Ive no idea how you have so many positive reviews. Imagine trying to charge someone nearly 2.5 times more than what the job should be. Youre an absolute disgrace.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Clearview Home Improvements
Hello Robert,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with the quotation and the information provided during your visit.
In relation to the wall you refer to, without having all of the details of the proposed structure and its specification, it would not be appropriate for us to comment on the specific design. However, if the lean-to conservatory being discussed was to have a solid/tiled roof, Building Control requirements can mean that a suitable solid wall is required to provide the necessary fire protection and compliance. This is dependent on the individual design and specification rather than simply being a requirement for every lean-to conservatory.
We appreciate that the quotation did not meet your expectations, but pricing reflects the individual specification, materials, structural requirements and works included within a project and can vary considerably between quotations.
We’re sorry that your experience has left you dissatisfied and would always be happy to clarify the specification and reasoning behind a quotation where a customer has questions.
Kindest Regards,
The Customer Care Team.
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