Clinique Avaliações 

If I could give this site zero stars or minus stars, I would. I have not received my order after 3 weeks and several phone calls. They continually are blaming UPS. In all my years of online ordering, I literally have NEVER had a problem with UPS. This was my first online order through Clinique.com- never again! It now makes me wonder about the products. I have always purchased items through Macy's. The first call, they promised to get expedited shipping ...it's been another entire week with NO products. It started on July 22, 2026 and it is now August 10th with little hope. The customer service over promise and way underdelivers! They outright lied.

This review is really hard to write, since I have been a Clinique devotee for over 40 years. Mom treated me to a new skincare routine when I graduated from college in 1986, now I've got my kids own hooked on Clinique products. The two stars are because I think Clinique has kept me looking pretty good all these decades.
My problem is with the Smart Rewards program and the truly awful customer "service" I've gotten in the past couple of years. The Clinique website claims that they'll award points for products purchased through participating retailers, but unless I've purchased through their own website, Clinique finds reasons not to award points. If I do get a response from them for my receipt upload or email, I'm told that it wasn't from a participating retailer, that the receipt is incomplete, that it's not legible, that the purchase was not a qualifying purchase, etc. etc. When I send an email trying to clarify my purchase details, there's no response. For the record, I have only ever bought Clinique from participating retailers. Each time this happens, I've had to contact customer service to get the points credited. Eventually an associate has adjusted my balance, but it shouldn't take this kind of effort on the part of the customer.
The latest couple of episodes have been, I think, the final nails in the coffin of my Clinique fandom. For my last Bloomingdales online purchase in May, Clinique didn't respond to my uploads and emails for a couple of weeks. I wrote several emails, no response. Then I went to the website to chat with an associate. There were several times where this person(?) went silent for 15 minutes - the chat extended over an hour. The associate (perhaps a bot?) could not seem to grasp that I had ordered from Bloomingdales, not Clinique, and they "couldn't find" my purchase on their records. I was finally assured that my "case" had been escalated, that I'd hear back. After another week and half, still no response. I re-sent the receipt, finally got a flood of emails from Clinique stating that it was invalid for different reasons. I sent another email in an attempt to clarify. Still no response. I had another online chat much like the first and after more than an hour got a case number and the assurance that I would definitely hear back. Guess what? Nope. So after a few more days I phoned, actually spoke with one person and then another who FINALLY credited my account. I hung up feeling a little better about Clinique. Later that day I received an email from the associate, who had this to say:
"I understand that you would like to receive an accommodation to your Loyalty account. I have noted that there have been numerous claims of a similar nature under this account, and we are very concerned that we have issued multiple accommodations. I will process your request in this instance and will make note in the system of the accommodation and our discussion today. Additionally, I will be sending you a follow-up email shortly so you will have an email record of this conversation. While we were happy to be able to honor the prior requests and claims in good faith, I appreciate your understanding that we will be unable to accept any future claims for orders you may place at Clinique Online."
Wow. They're accusing ME of being dishonest? That sure burst any happy bubble I might have had left. If a company says they'll give points for purchases at other retailers, then they should honor that promise and stop wasting our time. I never got that emailed record of the conversation either, by the way.
It's very sad, but Clinique has now lost five customers, because I was supplying my kids' Clinique habits too. If anyone can recommend a good alternative company, one that actually listens to its customers, I'd really appreciate knowing about it. Thanks!

Se potessi dare zero stelle, le darei. Ho acquistato un quickliner for eyes intense, pagandolo 35 euro che non lascia nessun segno, NESSUNO. L'ho acquistato mentre ero in vacanza chiuso nella confezione nuova dopo aver provato il tester che invece funzionava. Ho contattato il servizio clienti della Clinique e mi hanno suggerito di tornare in negozio che si trova a 200 km da me. Ovviamente non è sostenibile. Pessimo prodotto e pessima assistenza clienti. Mai più

Op 20/6 heb ik een bestelling gedaan van meer dan 85 euro, vooruitbetaald via iDEAL.
Vanaf het moment van verzenden op 24/06 was duidelijk dat er iets mis was gegaan: het verzendlabel was (door Clinique)niet goed aangemaakt met een ongeldige track and trace code. Mijn pakket is daardoor vermoedelijk nooit verzonden, al bleven de klantendienstmedewerkers in eerste instantie steeds beweren dat het (inmiddels 2 weken) nog onderweg was. Volgens de technische afdeling van UPS kan een pakket zonder geldige code het proces niet in en is het niet traceerbaar, zonder een juiste code kunnen zij er niets mee. Een track en trace code bevat meer cijfers (en ook enkele letters) dan de onbruikbare code die om onduidelijke redenen aan mijn pakket is toegekend. Klikken op de code geeft vanaf het begin alleen maar foutmeldingen. Van UPS heb ik (itt eerdere bestellingen) over deze bestelling ook nooit mails ontvangen.

Zo’n 7 keer gechat met steeds een andere klantenservicemedewerker, die het zouden doorzetten naar het ‘juiste team’ en dan zou ik snel iets horen. Inmiddels bijna 3 weken verder en geen reactie en bij opnieuw contact onzinnige antwoorden en adviezen of zoals vandaag ook na een uur wachten helemaal geen reactie.
Ben jaren trouwe klant geweest, maar dit is ver onder de maat!
De klantenservice is een aanfluiting.
Klachtenprocedure is onvindbaar, of moet via diezelfde klantenservice waar je het eerste half uur sowieso tot niemand doordringt. En vandaag uiteindelijk pas na ruim een uur.
Clinique blijkt niet aangesloten bij een branche-organisatie of bij een webkeurmerk.

Mijn eis is heel eenvoudig dat mijn pakket opnieuw wordt verzonden zoals overeengekomen en waarvoor door mij is betaald, de fout ligt overduidelijk bij CLinique zelf en zij zijn volgens het consumentenrecht Verplicht hun fout zo snel mogelijk recht te zetten .

Update 10/7: 3 weken na mijn analyse wat er mis was gegaan, erkent Clinique de fout.
Ondanks mijn voortdurende vraag de artikelen alsnog te leveren, is besloten mijn geld terug te storten - na 5 dagen nog niet ontvangen. Vanaf het begin heb ik in ELK CONTACT aangegeven dat ik de artikelen geleverd wil krijgen zoals overeengekomen. En opnieuw blijft het oorverdovend stil van de kant van Clinique 😡😡😡

Update 23/07: na 14 dagen nog geen geld terug ontvangen. Opnieuw gemaild hierover en nu een mail van Estee Lauder, no-reply, dat het verzoek (nu pas) is doorgezet en dat ik binnen 5-8 werkdagen het geld (dat me 14 dagen daarvoor ook al was toegezegd) terug zal ontvangen.
Ook dit is dus weer niet goed opgepakt.
Het woord service kan wel uit klantenservice gehaald.
Op de vraag naar hun klachtenprocedure blijft het weer oorverdovend stil
Het betreffende produkt is inmiddels uitverkocht op de site en niet leverbaar....

Misleidende reclame, het niet leveren van het lokkertje, cadeau, met allerlei smoesjes. Het niet toepassen van de korting. En de klantenservice: standaard zinnen die ooit ingevoerd zijn door een mens maar er komt mens meer aan te pas.
Het merk is wel goed, geen bestelling meer via de site.

Attention au site clinique : J'ai effectué une commande sur le site et j'ai fait plus de 90euros pour avoir le cadeau annoncé sur le dite et dans la news letter Mais je n'ai rien eu et quand j'ai fait une réclamation, on m'a dit qu'il est épuisé alors que la promotion est toujours annoncée sur le site et dans leur message.
Je trouve que c'est honteux pour une marque comme clinique et je tiens à signaler cette arnaque car 90 euros de commande ça n'est pas rien !
Donc fuyez cette soi-disant promo et ce site

Bij de bestelling komt niet het gratis cadeau te voorschijn.
Volgens de klantenservice was er een probleem met de website en moest het een paar uur later nog maar eens proberen.
Heb net voor middernacht de bestelling gedaan om niet de korting mis te lopen maar nog steeds geen cadeau.
Heb de dag erna weer een zelfde email gehad met deze aanbieding en heb om te kijken of het inmiddels wel werkte weer een bestelling ingevoerd. Nog steeds geen cadeau.
De volgende dag weer dezelfde email.
Marketing truuk?
Heb weer contact opgenomen met de klantenservice. Ze chatte nu, als het er niet bij staat is het op. Op de eerste ochtend al? Waarom gaven de eerdere 2 klantenservice medewerkers dan andere antwoorden? Tevreden over de producten maar zeer ontevreden over de klantenservice (met name over Diana).

DON’T BE SCAMMED BY BONUS OFFER. I recently made an online purchase for Clinique products. I deliberately spent enough money so that that I would receive the Clinique bonus which is a small bag with several Clinique mini products. The ad said it would be automatically included. When my purchase arrived it did NOT include the bonus gift products. When I called to complain about a week later and spoke to a representative he told me they ran out. Interesting that I received an email today only a few days after my complaint where they are still offering the Clinque bonus. I will no longer purchase their products.

Ordered a loose powder on the Canadian website. UPS delivered it to the wrong door, my package was missing and they closed my claim stating there was proof of delivery. The proof was a photo of a door that was not my door number. What the hell.

I contacted customer service and vkumar2 promptly resent my order to fix the matter. I received the loose powder just in time as I was running out of my old one. In love with the Blended Face Powder! 💕

You test on animals! EVIL! Will never purchase your products and will pass your dirty secret to everyone!!!!!

Eerst een bestelling geplaats maar later geleverd, terwijl ik op vakantie was. Niet kunnen ophalen en teruggestuurd. Nu al vier keer contact gehad met de klantenservice maar nog geen geld terug.
Pakket nog een keer besteld, nu opeens miste de mascara, na weer contact met de klantenservice gehoord dat deze uitverkocht was maar ik heb er dus wel voor betaald.. En nu na nog 3 keer contact te hebben gehad van beide bestellingen nog steeds geen geld terug!

Mascaran nigh impact optimal var ingen höjdare, usel helt enkelt. Den var torr, så den fastnade inte, då har jag prövat flera gånger, och med en borste så tjock att den kom åt ögat. Ett riktigt nedåt köp. Mycket besviken på en så dyr mascara

Stay away from ordering from this website. They do not stand behind their products. Their "free" gifts and "points" are a joke because if you order 6 items and need to return one, they want all the "gifts" back. They will not do an exchange, only returns and re-orders. When I spent 45 minutes on the phone with them, they finally agreed to send me new products, then they asked for so much personal information that I chose to forego receiving the products. They seem to be all about collecting as much personal information as possible and STILL do not stand behind their products, which are not nearly as good as they used to be.

Très déçue par la marque. J’achetais tous mes coffrets chez eux ainsi que les cadeaux pour ma famille. J’ai voulu acheter le coffret avec la trousse éponge pour la fête des mères (on la voit partout sur les réseaux sociaux) et à ma grande surprise, celle ci est envoyée uniquement aux influenceuses. Elle n’est pas commercialisée. Je ne rachèterai plus rien chez eux. Quel est l’objectif de faire promouvoir des produits que les vraies clientes ne peuvent pas acheter ?

I bought a Clinique makeup remover at the airport during a trip and received a faulty product (the “child safe” lid is stuck). I’ve wrote to Clinique and followed up several times but Clinique is completely ignoring me. Don’t support this unprofessional brand.

Festa della mamma ,tanta pubblicità ma ingannevole, io ho ordinato subito all'inizio della promozione ,ma il kit regalo con le mini taglie non è arrivato, chiamando mi è stato detto che era finito. Quindi ti tentano a spendere di più ,ma sappiate che non arriva niente. A distanza di giorni vedo ancora la pubblicità....... quindi proprio pubblicità ingannevole.

Servizio clienti pessimo. Acquisto sul loro sito che si blocca subito dopo il pagamento. Non ricevo nè numero d'ordine e nè ovviamente mail di conferma.
Riesco dopo svariati tentativi, tramite chat, a spiegare la problematica e al 5° tentativo mi accordano il rimborso che però ancora non visualizzo sul mio conto.
Lì ricontatto e dopo aver rispiegato per l'ennesima volta tutta la storia mi indico che verrò ricontattata tramite mail. Azienda veramente caduta in basso.

I want to share my recent experience with ordering from Clinique Canada’s online store, because the level of inconsistency and stalling from their customer service has been unacceptable.
I have been a long-time customer of Clinique products and usually purchased in-store, where I could test products before buying. Recently, after seeing frequent ads for their online shop, I decided to place an order through their Canadian website.
I purchased my usual products plus one additional item to try. The extra item was the cheapest product in the order (around $21), and I felt comfortable trying it because their website promotes returns.
After receiving the order, I tried the new item and found that it caused dryness and was not suitable for my skin. I contacted Clinique customer support to ask about the return process and specifically confirmed whether return shipping was free. Their online support agent clearly stated that return shipping was free of charge and that I did not need to return the promotional gifts.
I went to the post office with the original box, only to be told there was no return label and that I would need to pay for shipping myself.
Then I contacted customer support by phone. This time the agent said return shipping was not free. When I pointed out that their online support had already confirmed free return shipping, the agent claimed there was “no record” of that chat. Fortunately, I had screenshots of the conversation.
Once I mentioned screenshots, the story changed. The agent then said the case had to be “escalated” because the product caused dryness, and that a specialist team would contact me the same day. She gave me a case number, but only after I insisted that it be sent by email while I was still on the phone. I had to ask multiple times before the email was finally sent.
When I reviewed the email, I noticed that the return conditions had suddenly changed:
• the 30-day return period was now stated as starting from the purchase date instead of the delivery date,
• and the gifts we were previously told we could keep were now required to be returned.
No one ever contacted me that day as promised.
The following day I called again and was told once more that the “specialist team” needed to “investigate why the product caused dryness” before proceeding.
At this point, it feels like Clinique is deliberately making a simple $21 return as difficult and time-consuming as possible by:
• giving contradictory return information,
• denying prior chat conversations,
• changing return conditions after the fact,
• promising callbacks that never happen,
• and repeatedly escalating the issue without resolution.
This is not about the money anymore; it is about the principle.
A company of this size should be able to handle a straightforward return honestly and consistently. Instead, the experience has felt like a deliberate attempt to frustrate the customer until they give up.
I have screenshots of the original support chat confirming free return shipping, as well as the follow-up email where the terms were changed.
If this is how Clinique handles a basic online return, customers deserve to know before ordering.
Be careful when ordering from Clinique Canada online.

I placed an order just yesterday with Clinique. The order has not been processed yet. Today I see where they have 25% off site wide. So I did an online chat to see if they would cancel my order and the I would reorder it with the 25% discount. Clinique would not honor my request. This is unacceptable to me. I am not a happy customer with Clinique right now.

Servizio pessimo.
Il sito non funziona, si blocca e non carica la pagina.
Ho tentato di fare due acquisti, entrambe le transazioni autorizzate, peccato che quando devo essere reindirizzata al sito per avere conferma dell’ordine esce la schermata bianca e la scritta “page not found”. Nessuna risposta alle mail e la chat di assistenza sempre non disponibile.
Ho chiamato il servizio clienti per il primo ordine, facendo presente le problematiche e procederanno al rimborso, ho voluto fidarmi sbagliando dell’operatore ritentando un secondo acquisto ma ho sbagliato.
Se non riavrò entrambi i rimborsi procederò con una segnalazione e non acquisterò mai più da loro.