10th Aug 24, ride from Terminal 5, Heathrow, couple with two small bags, to Thames Ditton, Surrey. 10pm pick up, 25% cheaper than competitors. Collection on time, large & clean car. Helpful driver. No... Ver mais
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Veja o que dizem as avaliações
Really poor service. Driver couldn’t find my home location making me late for my appointment. He used his phone whilst driving. Then when the return journey was confirmed the app stated the driver wou... Ver mais
Elderly mother booked a ride from hospital to home. Was advised didn’t take cash after pick up and driver took her to a cash point where had to withdraw cash plus pay 2% charge ( probably pocketed by... Ver mais
A empresa respondeu
After being diverted from Heathrow to Gatwick due to the substation fire, the driver travelled from one airport to the other, waited a further two hours for me at Gatwick due to the delay in getting m... Ver mais
Detalhes da empresa
- Táxi
- também em
- Serviço de transportes
Sobre Clocktower Cars UK
Escrito pela empresa
Clocktower Cars, established for 15 years are market leaders when it comes to transporting people or packages. Facilitated with market-leading dispatch system Cordic, we operate a fleet of 100 vehicles serving clients in the Epsom and Ewell borough and surrounding areas. If you looking for a taxi near me, Clocktower Cars can supply any type of vehicle to suit your requirements being from a saloon to a vehicle to accommodate up to 8 passengers with luggage. Our drivers and vehicles are fully vetted and inspected to ensure you receive the best of service.
Clocktower Cars taxi near me are licensed for Private Car Hire Services. We take great pride in offering our services to clients knowing all our drivers are enhanced DBS Checked and have the necessary documentation to be able to drive passengers on a hire and reward basis. Our services are only available on a pre-booked basis or as an ASAP service and any journeys you require must be booked through our control room.
Clocktower Cars taxi near me are licensed for Private Car Hire Services. We take great pride in offering our services to clients knowing all our drivers are enhanced DBS Checked and have the necessary documentation to be able to drive passengers on a hire and reward basis. Our services are only available on a pre-booked basis or as an ASAP service and any journeys you require must be booked through our control room.
Informações de contato
Epsom Clock Tower, High St, KT19 8BA, Epsom, Reino Unido
- +44 1372 747747
- info@clocktowercarsuk.com
- www.clocktowercarsuk.com
3,2
Bom
894 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very well mannered & nice gentleman
Very well mannered & nice gentleman, courteous and helpful..
23 de maio de 2024
Avaliação não solicitada
Useless driver, useless company
Do not trust this company and never pay upfront. This company is untrustworthy and they lie.
We booked a car to Heathrow airport on Wednesday afternoon. The car turned up but broke down on the M25 due to a flat tyre. He didn't have spare and didn't know how to use the foam to repair the tyre.
Driver didn't phone the office for help. I had to. The office said they would send another driver. They didn't. First lie they told.
We would have missed our flights but luckily for us another cab driver from another company on his way to the airport offered to take us. Thanks to him we made our flight.
I wrote to Clocktower Cars explaining and as they didn't take us to the airport. I asked for a refund as I had paid online.
They are refusing a refund
saying the other driver was one of theirs. He wasn't. I have his details and he told us which company he worked for. This is the second lie from Clocktower Cars. Now they are saying the second driver was a friend of their driver's and their driver called him. Which we know he didn't. Third lie. Yet they don't know any deals of the second driver.
Do not trust this company. I will never recommend them and will never use them again. If they refund my money I will adjust this review to reflect that.
27 de março de 2024
Avaliação não solicitada
Resposta da Clocktower Cars UK
Hi Ruwani,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Never again
I will just give the facts and let you all form your own opinion.
28/3/24: Car booked, and confirmed, for 6:35 pm. At 6:35 got a call saying it would be 10-15 minutes. 20 minutes later I called, was put on hold, called again, repeatedly and was put on hold repeatedly. Eventually I was told it would be 1/2 hour! All this despite me telling them that I had a medical condition and was standing out in the cold. Eventually the car arrived 40 minutes late.
I do not trust this company and will never use them again.
Edit 22 August 2026:
Dear readers if you check the dates of my original post and the reply from the company you will see that their reply is over 2 years (29 months to be more precise) late. I am just giving you the facts so you can make up your own mind about this company.
28 de março de 2024
Avaliação não solicitada
Resposta da Clocktower Cars UK
Hi Trevor,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Friendly and polite.driver
16 de março de 2024
Avaliação não solicitada
Filthy vehicle inside and out, efficient driver
Booked a large vehicle for 3 passengers, 6 checked bags and 3 carry on for Carshlton to Heathrow T5 Booked outward trip via the app and booked a return by phoning as I could't select T5 In-Terminal via app/website.
Booking was easy and efficient.
Received notification car was on route and name of driver - so far so good.
Car arrived a few minutes late - no big issue.
However, the car was filthy inside and out. There was food and debris all over the floor. Rubbish in the passenger footwell and on the seat which needed to be moved. Broken fuel gauge which made me question what else on the vehicle was suspect.
Easy enough journey and pleasant driver who assisted with luggage, but experience of the vehicle caused us to cancel the return and use another company.
Would not use again, would not recommend.
20 de fevereiro de 2024
Avaliação não solicitada
Resposta da Clocktower Cars UK
Hi Paul,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Love using clock tower cars
Love using clock tower cars. Alway punctual and polite. Always recommend 100%
8 de março de 2024
Avaliação não solicitada
Beware Rip off Merchants
Quoted £21.60 on the App. Got phone call 1/2 hour before to say wrong price quoted and would be £25 which I agreed to . Driver charged me £35. I challenged it at head office but they didn't want to Know, Checked price quoted on App for same Journey today 2 weeks later and still quoting £21,60. BEWARE DONT RELY ON APP. PHONE FOR PRICE.OR EVEN BETTER DONT USE. Even UBER only charged £23.50 on the way back.
19 de fevereiro de 2024
Avaliação não solicitada
Resposta da Clocktower Cars UK
Hi Bernard,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
Driver waited for us even though our…
Driver waited for us even though our flight & luggage were delayed.
Polite & steady driver
22 de fevereiro de 2024
Avaliação não solicitada
10 mins early and the car was perfectly…
10 mins early and the car was perfectly clean
Best cab company around
26 de fevereiro de 2024
Avaliação não solicitada
Very welcoming driver and good road…
Very welcoming driver and good road sense
23 de fevereiro de 2024
Avaliação não solicitada
Telephone person rushed and didn’t…
Telephone person rushed and didn’t listen at first so I had to call back but driver was great
24 de fevereiro de 2024
Avaliação não solicitada
Kind driver waited as our flight was…
Kind driver waited as our flight was delayed
25 de fevereiro de 2024
Avaliação não solicitada
On time and very polite and friendly
On time and very polite and friendly, nice start to my day.
25 de fevereiro de 2024
Avaliação não solicitada
Read
Very long wait, driver said the drive was £20 yet the 4 before us paid £14 for the same trip, and I was quoted £16 on the phone. Unsure of their pricing system.
25 de fevereiro de 2024
Avaliação não solicitada
Resposta da Clocktower Cars UK
Hi Sam,
We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.
We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.
Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.
Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.
We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.
Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
**Epsom & Ewell Cars Ltd**
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