I have the gold/rose gold Annwyl band. A beautiful ring which for the second time now the rose gold Celtic weave design has broken in several places. Previously clogau replaced the ring despite me te... Ver mais
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Veja o que dizem as avaliações
Bought a bangle in 2024 and registered it for a 2 year warranty. After only wearing a handful of times during that period, the bangle tension failed yesterday, so I contacted to have it repaired. The... Ver mais
A empresa respondeu
Have bought Clogau for years have always been very satisfied .My latest purchase the Cariad earrings are what I would expect from Clogau.
A empresa respondeu
Visited the Cardiff Boutique last night in St David's Cardiff. Totally excellent customer service by both members of staff. Special mention of Karyn who was very professional,helpful, combined with su... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Clogau is a second generation family business based in Wales. For over 25 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold - the Gold of Royalty for over 100 years. Clogau jewellery is seen as an heirloom with both a personal and cultural meaning and a permanent tie to Wales – something valuable to pass down the generations. It is our heritage that defines what we are, and provides the cornerstone for our future – a future that will hopefully be as successful as our story has been to date.
Informações de contato
Sherbrooke House, 5 Kinmel Park, Abergele Road,, LL18 5TX, Bodelwyddan, Reino Unido
- 0845 606 88 77
- enquiries@clogau.co.uk
- www.clogau.co.uk
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2 mil avaliações
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 48 horas
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Clogau Jewellery
Have bought Clogau for years have always been very satisfied .My latest purchase the Cariad earrings are what I would expect from Clogau.
15 de maio de 2026
Avaliação não solicitada
Resposta da Clogau
We are always delighted to hear when our customers are happy with our service and thank you for taking the time to contact us.
If we can assist you further in any way, please do not hesitate to get in touch.
Bought a bangle in 2024 and registered…
Bought a bangle in 2024 and registered it for a 2 year warranty. After only wearing a handful of times during that period, the bangle tension failed yesterday, so I contacted to have it repaired. They told me that as I had bought it from their eBay shop the extra 1 year warranty offer did not apply. So be very careful when you buy from their eBay shop. My £220 bangle is now worth just scrap value as Clogau told me their bangles like my swallow falls silver and gold one, cannot be repaired once the tension joint fails! Obviously very poor quality manufacturing so I won't be buying any of their products again after this. I've spent thousands of pounds with them over the years buying rings, necklaces, bracelets etc. Goodbye Clogau. You've let me down.
13 de maio de 2026
Avaliação não solicitada
Resposta da Clogau
Hi, we’re very sorry to read of your disappointment and appreciate how upsetting this experience has been, particularly as a long-standing Clogau customer.
We would like to clarify that items purchased through our official eBay store are supplied with a one-year warranty, which is outlined within the listing information at the time of purchase. Unfortunately, the extended warranty registration available on purchases made through other Clogau sales channels does not apply to eBay orders.
We completely understand your frustration regarding the outcome for your bangle and we’re sorry this was not the resolution you had hoped for. Thank you for taking the time to share your feedback with us.
Annwyl Ring
I have the gold/rose gold Annwyl band. A beautiful ring which for the second time now the rose gold Celtic weave design has broken in several places. Previously clogau replaced the ring despite me telling them i didn’t want it replacing, just repaired and 4 years on from this replacement and again the weave design has broken! Customer services advised I would need to pay for a repair! How many times do you pay to repair something? An internet search revealed that this is not an isolated incident and indeed people have had repairs which have broken within 5 months. Clearly not fit for purpose and this ring is currently on the website for £1,190!!
Poor customer service, poor quality.
11 de maio de 2026
Avaliação não solicitada
Resposta da Clogau
Hi Julie, we’re very sorry to read this and appreciate how disappointing this must be, especially as you’ve now experienced the issue more than once.
We’d really like the opportunity to review the ring with our repairs team so we can fully assess the condition and advise further. We’re unable to locate this return with us at present, so please contact our Customer Services team directly at sales@clogau.co.uk with your details and we’ll help you arrange for the ring to be returned for assessment.
Thank you for bringing this to our attention.
Fantastic customer service helpful…
Fantastic customer service helpful throughout and the exchange process was clear and speedy. Great company to do business with. The quality and value of the products are backed up by a great team. Highly recommended business.
28 de abril de 2026
Avaliação não solicitada
Resposta da Clogau
We are always delighted to hear when our customers are happy with our service and thank you for taking the time to write us a review.
My Husband bought me a sterling silver…
My Husband bought me a sterling silver bangle with a dragon on it. Love it so cute I cant wait to purchase more ...
23 de abril de 2026
Avaliação não solicitada
Resposta da Clogau
Thank you so much for leaving us a wonderful review, we are over the moon that you love your new bangle!
Please reach out to us if we can be of any assistance in the future.
Absolutely shocking quality
I’ve had 6 elastic bracelets over the last few years, all been bought for celebrations or loss of a loved one. I now have a bag of beads! Shocking quality, so disappointed! Reached out to customer service and was informed it would cost me £25 to have each one fixed!
Avoid at all cost and spend your money elsewhere
25 de março de 2026
Avaliação não solicitada
Resposta da Clogau
We’re really sorry to read this and can completely understand how disappointing this must feel, especially given the sentimental meaning behind your bracelets.
Any Clogau pieces outside of their warranty period are subject to a repair charge. However, we aim to support our customers for as long as possible by offering a full range of restoration services to help restore and preserve well-loved pieces.
We’re sorry again for the disappointment caused. If we can be of any assistance in the future, please don’t hesitate to reach out.
Excellent Cardiff Boutique Team.
Visited the Cardiff Boutique last night in St David's Cardiff. Totally excellent customer service by both members of staff. Special mention of Karyn who was very professional,helpful, combined with superb Can-Do attitude and going that extra mile that is so rare these days. 10 stars to both Karyn and Colleague.
19 de março de 2026
Avaliação não solicitada
Resposta da Clogau
Thank you so much for your wonderful review.
We’re absolutely delighted to hear about your experience in our Cardiff Boutique, and that both team members made such a positive impression. We’ll be sure to pass on your kind words to Karyn and the team, they will be thrilled to receive such high praise.
We look forward to welcoming you back in store again soon.
Do not buy from this supplier
Do not buy from this supplier. The quality is poor and looks like market stall crap at extortionate prices. So dissspointed. They use false advertising images that don't represent the actual quality of goods. They are a conning business that purposely miss lead with false statement and adverts. No refund on earing even though not touched. Yet they allow returns on rings and necklace. So some one with an cut or open wound can pick up, try and wear and then return for refund. Doesn't make any sense. Please take heed and do not purchase from this corrupt company.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Clogau
We’re very sorry to read that you’re disappointed with your recent purchase. This is certainly not the experience we aim to provide.
All product imagery used across our website and marketing materials is taken to accurately represent our jewellery, and we’re sorry to hear that the item did not meet your expectations in person.
With regard to earrings, for hygiene reasons we are unable to accept returns. This policy is clearly stated on our website and customers are required to acknowledge this before completing their order. The policy is in place to protect all of our customers and ensure the highest standards of hygiene are maintained.
We understand that this may be frustrating, and we’re sorry that on this occasion the item was not right for you.
Before buying from Clogau, please read reviews - high prices for poorer quality and customer services aren't concerned at losing customers
My Mum has bought from Clogau for years as she loved buying special gifts for close family and friends. I have no clue how many hundreds of pounds Mum has spent with them (including gold watch for my 50th). I've also bought many gifts for Mum from Clogau as I wanted her to have something extra special to show how wonderful she is.
At Christmas, Mum ordered me a bracelet. It arrived and the package was awful. It was shoved in a tiny pouch so that was bad enough. When I took the bracelet out, the quality was shocking - it was misshaped and very poor. Mum was advised she could return it but as she's a pensioner with limited mobility and could not return it to the store soon, had to pay to return it for a refund so that was £12 extra straight away due to the value. We were told that postage has to be paid by Mum as the bracelet wasn't returned due to it being faulty. How something sub-standard, out of shape and poor quality was exempt from free postage is unbelievable. If Mum had have been able to get to the shop to return it, she would have but that wasn't a possibility at the time.
What then followed was a prime example of terrible customer service - I had to repeatedly ask that Mum at least receive an apology for how she has been treated. There was no consideration for her loyalty over the years. They weren't concerned at all that Mum said she would never buy from them again either. Same goes for me. Appreciate that won't affect their business but they don't deserve the support any more.
It's also interesting to read other reviews about customer service too - not to mention the fact that others also feel quality has deteriorated a lot.
Just hope other people/potential customers bear in mind the reviews for this Company before spending anything with them.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Clogau
Thank you for taking the time to share this detailed feedback. We are genuinely very sorry to read about your Mum’s experience, especially given the many years of loyalty both you and she have shown to Clogau.
We truly value customers like your Mum, and hearing that she has trusted us for so many meaningful gifts over the years, including something as special as your 50th birthday watch, makes it all the more disappointing to learn that this recent purchase fell short of expectations.
We are very sorry that the bracelet did not meet the quality you expected and that you were unhappy with how it was presented. Our standard packaging for this piece is a protective pouch inside our Clogau presentation box, to ensure that the piece is not stretched in any way prior to wear. We are sorry this felt underwhelming and want to assure you this feedback will be passed to our development teams.
In reviewing the order, I can see that a full refund was issued once the bracelet was returned. I can also see that an apology email was sent to your Mum in January following the return. That said, I completely appreciate that if the overall experience felt disappointing and frustrating, this may not have felt sufficient.
Regarding return postage, when a return is logged via our online portal and marked as faulty, we request supporting information such as images and once approved, the return postage is covered by us. If this process wasn’t clear or didn’t work as expected at the time, I’m very sorry for the added inconvenience and cost this caused, particularly given your Mum’s limited mobility. We certainly never want policies or processes to feel unfair or lacking in empathy.
We take comments about both quality and customer service very seriously, and your feedback will be shared internally with the relevant teams for review.
We’re truly sorry once again that this experience has led you both to reconsider shopping with us and we do want to assure you of our best intentions at all times.
Stretchy bracelets nit worth the money
Bought two stretchy bracelets and both lasted just over two years before snapping . £140 for a bracelet that doesn’t last. Won’t restring or repair unless I pay. These bracelets, although pretty, are not worth it . Disappointed.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Clogau
Thank you for taking the time to share your feedback.
We’re very sorry to hear that both of your stretch bracelets have snapped, we completely understand how disappointing that must feel.
Stretchy bracelets are designed for comfort and ease of wear, but due to their elastic construction they can naturally weaken over time depending on wear and how they’re looked after and stored. That said, we appreciate that durability is important, and we’re sorry this has impacted your experience.
Our warranty covers manufacturing faults within the specified period, and outside of this we do offer a repair and restringing service for a fee. This helps cover the cost of materials and workmanship involved in rethreading and quality-checking the piece. However, we understand that this may not have been the outcome you were hoping for.
We’re sorry to hear you feel disappointed, and we do appreciate you taking the time to share your experience.
Clogau gold tree of life diamond pendant Bought clogau pendant it fell off my…
Bought clogau pendant it fell off my neck broken had it repaired when I wore it against broken again Sent off for repair it came back broken in a few pieces unrepairable they said wanted a replacement but was going to be charged for it. This has been going on for 2 years now. The pendant was not fit for purpose but they refuse to replace free of charge. Numerous emails citizens Advice and still no nearer having it replaced. Customer service diabolical. You pay a lot of money for high end jewellery clogau is not high end do not waste you money as when something goes wrong they are not willing to solve any issues.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Clogau
Hello Karen,
We’re very sorry to read how disappointed you feel about your experience, and we genuinely regret that this matter has caused you frustration.
We appreciate that you have been in contact with our team over a period of time regarding your pendant, and we understand how important it is to feel confident in your jewellery.
Our repair specialists assessed the piece and provided guidance based on their findings, and we have communicated the available options to you directly and we are sorry that this has not met your expectations.
Kind regards,
Clogau
Be aware when buying the bead bracelets…
Be aware when buying the bead bracelets that cost about £140. During wear the wiring deteriorates and breaks. This can lead to a loss of the beads and therefore the bracelet. If the bracelet is over 2 years old and you still have the beads the company will charge you another £20 to repair the fault. They will not tell you this during purchase. Do not buy. Waste of money.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Clogau
Hi Elaine,
We’re very sorry to hear that you’ve been disappointed with your bracelet.
Our elasticated bead bracelets are designed to be worn, however, as with all elasticated jewellery, the internal threading can naturally deteriorate over time depending on frequency of wear and exposure to elements such as water, lotions or perfumes.
We provide a two-year warranty from the date of purchase, and outside of this period we offer a restringing service to help customers restore their piece for continued enjoyment.
We’re sorry if this wasn’t clear at the time of purchase, and we appreciate your feedback. If you would like us to review your case further, please contact our customer support team directly and we’ll be happy to help.
Kind regards,
Clogau
Bought a lot of the stretchy bracelets…
Bought a lot of the stretchy bracelets and 1 have snapped they want me to pay for it to be repaired we are paying over £100 a time for these bracelets!! Also a safety chain clasp is opening all the time had it for about 2 years it’s faulty and they refuse to fix it !!! Not buying anymore clogau I’d rather Pandora never a problem with their jewellery!!
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Clogau
We’re very sorry to read your review and to hear that you’ve been disappointed with your recent experience.
Clogau jewellery is covered by a 12 month warranty against manufacturing faults which can be extended to 24 months with a simple online registration. If your pieces are now outside of this period, or have no manufacturing fault present, repairs would be subject to a charge.
That said, we always aim to support our customers wherever possible and we are always more than happy to arrange for our workshop to assess your jewellery and provide a repair quotation before any work is undertaken.
We genuinely value your feedback and are sorry this situation has left you feeling frustrated.
Please contact our Customer Care team directly at sales@clogau.co.uk if we can provide any further information or look into this further for you.
Silver dragon 🐲 pendant
I have just received the silver dragon pendant. I am absolutely overwhelmed with this item. I did not realise he was double-sided. His beautiful rose gold wing is on both sides of the pendant. The details on the dragon are fantastic. He is also extremely heavy. My Welsh heritage comes from my mum's side of the family, but also I adore anything dragon. I shall also be purchasing the dragon ring and bracelet. This has really made my day, can't thank you enough clogau, also extra special as my dad brought it for me.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Clogau
Thank you so much for such a wonderful review, we’re absolutely delighted to hear how much you love your silver dragon pendant. It’s lovely to know the double-sided design and rose gold wing details were such a special surprise, and that the craftsmanship and weight really stood out to you.
Hearing how the piece connects to your Welsh heritage makes it even more meaningful, and the fact that it was a gift from your dad makes it extra special.
We’re so pleased it made your day, and we hope you enjoy building your dragon collection with the ring and bracelet too. Thank you again for your kind words and support, it truly means a lot to us.
Dont expect customer service
My request for a return was a couple of weeks outside their policy as I split with my mrs and my head wasn't in a good space but they didn't want to help ... They offered a voucher (no use to me) but were more interested in their policies than customer service - Really poor, would never buy from them again.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Clogau
Thank you for taking the time to share your feedback. We’re sorry to hear about your personal circumstances and understand that this was a difficult time for you.
Your request for a return was made outside of our 30-day returns policy, which applies consistently to all purchases. While we were unable to offer a refund on this occasion, we did offer an exchange for a gift card as a gesture of goodwill, so that you were not left with nothing.
We appreciate that this solution wasn’t right for you, but we hope this helps to clarify that we did try to support you within the boundaries of our policy. Thank you again for sharing your experience.
Poor quality bracelets and dangly charms
My family have bought a number of pieces from Clogau as we are Welsh!
I am really disappointed in the quality of the stretchy bracelets and dangly charms. DO NOT BUY them if you want them to last beyond a year. The charms (some at over £60) have fallen off and I’ve returned four bracelets for repair. The most recent stretchy bracket luckily came apart at home. I returned it, at a cost, to be repaired. The repair is not good enough, silver pieces not in the right places. Returned again and promised it would be checked personally by Sophie. It has arrived this morning exactly the same. So frustrating. Poor quality and awful service at repair.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Clogau
Thank you for taking the time to share your feedback. We’re very sorry to hear how frustrated and disappointed you feel, particularly as a long-standing supporter of Clogau.
We’d like to reassure you that the bracelet was carefully checked prior to dispatch and confirmed to be the correct length in line with the original design specification. We have also reviewed the pattern and placement of the silver elements against the images you shared, and can confirm that the bracelet matches the original design as intended.
That said, we understand how disappointing it is when a piece does not meet your personal expectations, especially after multiple returns, and we’re sorry for the frustration this has caused. Your feedback regarding wear and repairs has been shared with our teams so it can be reviewed further.
Thank you again for taking the time to let us know your experience.
Lovely product, unclear next day delivery
The item itself is absolutely beautiful and very well made. I’m really pleased with the jewellery.
Unfortunately, the delivery experience and customer service were disappointing. I paid £6.99 for “DPD – Parcel Next Day” delivery. At checkout, there was no clear mention of a 4pm cut-off time, “next working day” wording, or weekend exclusions, it simply stated “Next Day Delivery”.
I ordered on a Friday expecting delivery the following day or on Monday at the latest, but the item arrived on Tuesday. I contacted customer services and provided screenshots of exactly what was visible to me at checkout, however the delivery charge refund was refused, with responses relying on internal policy rather than addressing the lack of clarity shown to customers.
While the product itself is lovely, clearer delivery information at checkout and a more customer-focused response would have made this a much better experience.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Clogau
Thank you for taking the time to leave your review and for your kind comments about the jewellery, we’re really pleased to hear you’re happy with the product itself.
We’re very sorry to hear that the delivery experience and subsequent contact with our Customer Services team did not meet your expectations. We appreciate you highlighting your concerns around the clarity of our next day delivery messaging at checkout, and we understand how this could have been frustrating, particularly when expectations around delivery times were not met.
Your feedback regarding the wording and visibility of delivery information is extremely valuable, and we will be sharing this with the relevant teams as we continue to review how this is presented to customers, to ensure it is as clear and transparent as possible.
We’re sorry again for the disappointment caused and thank you for bringing this to our attention.
Poor quality ring and service
I bought the Annwyl Ring a while back and have had nothing but problems with it. Originally, it lasted around 6-8 months before the design cracked and broke. Fortunately, it was within the 2 year warranty so they replaced it. I was also told that I would receive a new 2 year warranty when it’s replaced so if there are any issues then it’d be sorted.
The ring design proceeded to break again multiple times every few months, which was becoming frustrating. I let them know multiple times about the frequency this was happening and my concerns but was only ever offered a replacement. I was also informed around this time that they don’t recommend this ring as a wedding band due to the intricate design, so it’s not suitable for daily wear.
The last replacement was done in June 24 and it lasted a little over a year before breaking again. This is around the 4th or 5th time it’s happened now and I’m now being informed that I only have a 1 year warranty.
Despite the constant issues and having it replaced around 4 or 5 times in around 2 years, I’m now being told I have to pay to have the ring replaced, knowing full well that it’s not going to last and will break again.
With all the issues and obvious fact that the ring isn’t fit for purpose, there was no good will gesture or anything. Very disappointed and unhappy, not sure what to do now but the ring and company I can’t recommend
Update:
I don’t seem to be able to reply to the comment, so I’ll just add this update at the bottom.
When purchasing this ring as a wedding band, to be worn daily, it’s no good notifying me after the 2nd or 3rd replacement that it’s not suitable for daily wear. If this was mentioned when I purchased the ring then I obviously wouldn’t have purchased it and would have looked at alternative options.
This also doesn’t address the fact that I was told that I would receive a fresh 2 year warranty when a replacement was done. The ring cracked a little while ago, but as I have been unable to get to a store, I knew there was no rush as I believed it was still under warranty.
This has all left a very sour taste, as I’m left with either paying for a replacement for a ring that’s not fit for purpose so I know it’ll break again or not repairing it and being left with nothing.
The ring is obviously designed as a wedding band (so much so that when I bought it, it was on display with all the other wedding bands) so if it’s not suitable for wearing daily then it’s a design flaw and should be recalled
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Clogau
Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration this situation has caused.
We do understand how disappointing it must be to experience repeated issues with a piece of jewellery, particularly one that holds such personal significance. We appreciate the opportunity to clarify a few points around the design and ongoing wear of this ring.
The Annwyl ring features an intricate design which, while beautiful, is not intended for continuous daily wear or use as a wedding band. This is due to the nature of the detailing, which makes it more susceptible to damage when worn long term. This is why, following earlier replacements, our teams advised that the style is not recommended for this purpose.
We have previously supported you with multiple replacements under warranty, however our warranty covers manufacturing faults rather than wear and tear or damage resulting from use outside of a piece’s intended design. As the most recent replacement was provided in June 2024, it now falls outside of the applicable warranty period.
We are sorry if there has been any confusion regarding warranty terms at the time of replacement, and we regret that this has added to your disappointment. While we are unable to offer a further free replacement in this instance, our Customer Services team would be happy to review the available options with you and discuss how we may assist going forward.
Thank you again for your feedback. It has been shared internally, and we truly appreciate you taking the time to raise your concerns.
Posy experience…
My original order did not get delivered, one email later and a replacement was delivered next day. I would like to say a personal thank you to Lauren from Clogau customer services, and the rest of the team behind the scenes, for making my experience a positive one! And I love the earrings, thank you :0)
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Clogau
Thank you so much for your lovely review and for taking the time to share your experience.
We’re really pleased that we were able to resolve the delivery issue quickly for you and turn things around. Your kind words about our Customer Services team mean a great deal, and we’ll be sure to share your feedback with everyone involved.
Most importantly, we’re delighted to hear that you love your earrings, thank you again for choosing Clogau, and we hope you enjoy wearing them!
I wouldn't buy the charms again!
I iniitially bought 2 Clogau charms and the bracelet in October 2024. The tree of life charm clip broke twice, luckily, I didn't lose the charm. Clogau replaced them with no arguement. My pardarn charm broke and I lost that completely. I collected my 3rd replacement yesterday, and today i have noticed the charm has completely fallen off. I know they won't replace again. I wish I'd never invested in these pieces of jewellery!
Update:
Further to Clogau's customer service comment, I emailed them 2 weeks ago. I've had no response from them at all!
2nd Update
Clogau customer service has now responded. As predicted, they can't help as i have 'lost' the charm and clip. They are aware there are issues with quality of the clips, perhaps they need to reconsider their design.
Luckily for me, i have found a jeweller who is going to solder them in place. This will mean i sacrifice my warranty's for each piece but hey, i might hang onto my charms.
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Clogau
Thank you for taking the time to leave your review. We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been.
We appreciate you acknowledging that our team were able to support you with replacements previously, however we recognise that this does not lessen the upset caused by the repeated issues you’ve experienced with your charms. This is certainly not the experience we want our customers to have.
Your feedback has been shared with the relevant teams, and we would welcome the opportunity to review your case further. If you require any further assistance, please do email us at sales@clogau.co.uk and our team would be very happy to help.
Update reply: We’ve responded to all emails on our side and can’t see anything outstanding in the Clogau inbox. We’d kindly ask that you check your junk or spam folders as well, in case our response has been diverted within your mailbox.
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