Co Wheels Car Club Avaliações 

563
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Co-wheels has put a car near me and I am so happy. We used to be regular users of Zipcar and then they closed. I have had some difficulty parking due to bikes being parked in the car bay (grrr) and th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Incredible that a car-sharing company expects to acquire customers with an app this broken. The account creation process is blocked entirely by an absurd password requirement asking for at least 16 ch... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I unfortunately do not remember the agent's name, however, she was extremely supportive and thorough with my request to change my login email address. She made the whole process seamless...honestly, m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had Co-Wheels account initially in Glasgow, and closed it when I moved to London. Now that there are more cars in London, I have opened an account here and have been really pleased with the services... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Clube de automobilismo
  2. Serviço de Leasing de Carros
  3. Locadora de Carros
  4. Local de Compartilhamento de Carros

Escrito pela empresa

Co Wheels is an innovative social enterprise offering ‘pay-as-you-go ’ car hire with cars parked in convenient locations close to where people live and work. Members can make use of car club vehicles as and when they need them, without any of the costs of private car ownership. We have more than 600 vehicles - cars, estates, seven seaters and vans - in over 50 locations across the UK from the Scottish islands down to the south coast, including Glasgow, Dundee, Newcastle, Birmingham, Salford, Oxford and Bristol. You can rent by the hour or day, sign up online and then you can book vehicles on our website or via our smartphone App from just £5.50 an hour.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

563 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(563)

73 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

5 star.

Excellent service with online support.

24 de outubro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Thank you for the 5* review. We will be sure to share your comments with the team.

Avaliado com 4 de um total de 5 estrelas

Co Wheels is a great service and has…

Co Wheels is a great service and has really great communication skills. They always answer queries and can also be talked to by phone.

23 de outubro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Thank you for such a lovely review Sophie. Our customer service team will be delighted to hear your lovely comments. If there is anything we can do to earn that 5*, please do let us know.

Kind regards,
Rebecca

Avaliado com 4 de um total de 5 estrelas

Give Co-Wheels a try.

I gave Co-Wheels a try and was very impressed.
I had issues with other users not re-fuelling the car we were using but I would recommend that people give Co-Wheels a try.
The 'after care' from all of the staff has been positive and very helpful when I have had queries. Thank you.

4 de setembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Good Afternoon,

I'm glad to hear that you were impressed with our service. Thanks for a wonderful review, I'll make sure to pass it on to the team.

- Jem

Avaliado com 5 de um total de 5 estrelas

The customer service is excellent but…

The customer service is excellent but it’s frustrating that the annual licence recheck only becomes an issue when I make a booking. It would be better if I was notified ahead of time so that I can get it done before I need to make a booking

16 de outubro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi David,

I'm sorry to hear that you've had difficulties with the license recheck. While the website does notify you if you log in within 30 days of the check being due, we are also working on an app notification for this. Hopefully this will help going forwards.

- Jem

Avaliado com 5 de um total de 5 estrelas

We've opened an account with Co Wheels

We've opened an account with Co Wheels, but never had an opportunity to use it. Their customer service is amazing - they are always available, understanding and helpful. Once we had a chance to use it, I'll update my review.

15 de outubro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Victoria, thank you for a lovely review. I hope you get a chance to use one of our cars soon!

- Jem

Avaliado com 5 de um total de 5 estrelas

Impressive response

I was impressed that the team responded to my request (to expedite the annual check of my driving licence) outside normal office hours.

8 de outubro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi James, I'm glad we could get your check expedited so you could get on the road as soon as possible. Thanks for the great review!

-Jem

Avaliado com 5 de um total de 5 estrelas

Dealt with Aaron about my membership

Dealt with Aaron about my membership. Quick, efficient, clear, helpful. What more could I want?

7 de outubro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Alistair,

Thank you for your lovely review! I have passed this onto Aaron and the team and we're really glad to hear that you've decided to join us here at Co Wheels!

- Jem

Avaliado com 5 de um total de 5 estrelas

I have used co-wheels for a few years…

I have used co-wheels for a few years now and I have been very happy with the car's and found it very easy to access the car's and availability for them. I'm sorry to leave now but I have a new car with insurance with replacement if anything happens whilst it gets repaired or replaced. But I would like to return in the future if I need to, so thanks for letting me a member of your car club.

5 de outubro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Jim, I'm happy you've been using our service for so long. Thank you for a wonderful review, I'll make sure to pass this onto the team.

-Jem

Avaliado com 5 de um total de 5 estrelas

Jordan

Jordan, their staff is an amazing person. He helped me to get the app sorted out and I love using co wheels. Thanks

3 de outubro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Emil, thanks for a fantastic review - I'll make sure to pass your comments onto Jordan!

- Jem

Avaliado com 5 de um total de 5 estrelas

5 star service by Common Wheels today…

5 star service by Common Wheels today and a special mention to Gareth who very quickly and efficiently resolved my issue. Super service.

3 de outubro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Thanks for the great review Kevin, I'll make sure to pass your feedback onto Gareth and the team

-Jem

Avaliado com 4 de um total de 5 estrelas

Best driving and customer service experience. More of this please!

Recently used the electric MG5 from Bethesda, it was the best driving experience I've ever had. Beautifully smooth, comfortable and powerful too. Enough space to move my girlfriend and all of her stuff out of her uni house and enough range to get us all the way to her grandparents' in South Wales! I've just used their customer support chat, and while the genAI robot is pretty dumb, it did quickly ask me if I wanted to speak to a human. After waiting only a few seconds I was connected with Gareth and he actioned my request immediately. Will be using again.

27 de setembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Angus, thanks for the review, I'm glad that this was the best driving experience you've had and we look forward to your next booking!

- Jem

Avaliado com 5 de um total de 5 estrelas

Always a pleasure never a chore

Been with co-wheels years now - the best bunch of people doing great things to help people stay mobile, green & lean!

Love ya bye x

26 de setembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hiya! Thank you for the wonderful review, I'm really glad to hear that you've been a member for so long. I will pass your feedback onto the rest of the team too.

- Jem

Avaliado com 5 de um total de 5 estrelas

Good car club with helpful customer service

I've been a member of CoWheels for several years, and it has been great for helping me not need to own a car. It's had some teething issues, but they are always at the end of a phone and happy to help, and thankfully it all seems to run smoothly now. Thanks

26 de setembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hello Matthew, thank you for this great review. We're really happy to hear that you've been with us for so long and that you haven't needed to buy your own car. I will make sure to pass your comments on.

- Jem

Avaliado com 5 de um total de 5 estrelas

Great customer service!

There was an issue with the car I originally booked but Zoe was so quick to help me. She was so friendly over the phone.
I later discovered an issue with the mileage cost and Kyle was super quick to respond and resolve the issue for me.
I am so grateful for their help! I have confidence in this company and will definitely recommend to my friends and family!

21 de setembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Thank you for the lovely review Stephanie, I'm glad that the team were able to help you out quickly and I'll pass your feedback on.

Avaliado com 5 de um total de 5 estrelas

Customer service team is always very…

Customer service team is always very helpful and efficient. Cars are well-located, in good condition and pricing is fair.

7 de setembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Mel, I'm glad to hear that you're able to make the most out of our service and I'll make sure to pass your feedback onto the team.

- Jem

Avaliado com 5 de um total de 5 estrelas

Very responsive to queries and ensure…

Very responsive to queries and ensure the whole process has the customer in mind.

6 de setembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Iain, Thank you for your wonderful review. I'll make sure to pass your feedback onto the team.

- Jem

Avaliado com 5 de um total de 5 estrelas

I raised an issue upon new account…

I raised an issue upon new account application and the customer service staff referred to Marketing team - Gareth who sorted out the issue promptly with clear feedback.
Excellent and Efficient Service team indeed👍

4 de setembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Shuk, I'm so glad we were able to resolve your issue quickly to get you on board, I'll pass this feedback back to Gareth and the team.

-Jem

Avaliado com 5 de um total de 5 estrelas

Great customer service

Customer service replied really quickly with great info. Really hope a branch opens in Carlisle so I can use this scheme!

4 de setembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Ruth, I'll make sure you pass your feedback on and hopefully we can get some cars there soon!

- Jem

Avaliado com 5 de um total de 5 estrelas

I had a query that I couldn't sort out…

I had a query that I couldn't sort out for one of our Pool Car Users but the help desk were able to resolve it almost immediately. Excellent Service. Thankyou

2 de setembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi! I'm glad we were able to help, thanks for the review. I'll make sure to pass your feedback onto the team!

-Jem

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