Co Wheels Car Club Avaliações 

563
O TrustScore é 4 de um total de 5

4,2

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Co-wheels has put a car near me and I am so happy. We used to be regular users of Zipcar and then they closed. I have had some difficulty parking due to bikes being parked in the car bay (grrr) and th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Incredible that a car-sharing company expects to acquire customers with an app this broken. The account creation process is blocked entirely by an absurd password requirement asking for at least 16 ch... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I unfortunately do not remember the agent's name, however, she was extremely supportive and thorough with my request to change my login email address. She made the whole process seamless...honestly, m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had Co-Wheels account initially in Glasgow, and closed it when I moved to London. Now that there are more cars in London, I have opened an account here and have been really pleased with the services... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Clube de automobilismo
  2. Serviço de Leasing de Carros
  3. Locadora de Carros
  4. Local de Compartilhamento de Carros

Escrito pela empresa

Co Wheels is an innovative social enterprise offering ‘pay-as-you-go ’ car hire with cars parked in convenient locations close to where people live and work. Members can make use of car club vehicles as and when they need them, without any of the costs of private car ownership. We have more than 600 vehicles - cars, estates, seven seaters and vans - in over 50 locations across the UK from the Scottish islands down to the south coast, including Glasgow, Dundee, Newcastle, Birmingham, Salford, Oxford and Bristol. You can rent by the hour or day, sign up online and then you can book vehicles on our website or via our smartphone App from just £5.50 an hour.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

563 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(563)

73 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Customer support has helped me on 2…

Customer support has helped me on 2 separate occasions without issue.

Car bookings have gone extremely smooth. Wonderful experience all around.

11 de março de 2025
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

We're so pleased to hear that you've had such a positive experience with Co Wheels!

- Rebecca

Avaliado com 5 de um total de 5 estrelas

Great responsiveness!!

Co wheels reactivated my account overnight as soon as I sent my certified copy of my driving licence.

5 de março de 2025
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Thank you for leaving us a 5* review. We are so glad we were able to get you back on the road so quickly! - Rebecca

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

My partner and I had a car booked and had to cancel last minute due to an emergency. We emailed to see if they'd refund us and they did it straight away. It was a huge relief during a stressful time. Generally, I find the help and support of customer services to be excellent, especially on the phone.

16 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Co Wheels Car Club

Thank you so much for such a lovely review, Josephine. It's great to hear that our customer service team were able to help during what was clearly a very stressful time. Sending our best!

- Rebecca

Avaliado com 5 de um total de 5 estrelas

Great and helpful customer service!

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Thank you for leaving us a 5* review, Paula. We are so pleased to hear that our customer service team were able to help.

-Rebecca

Avaliado com 5 de um total de 5 estrelas

Have found co cars really easy to use

Have found co cars really easy to use. I only need a car about once a fortnight so it is a lot cheaper than having my own car. Customer service is excellent.

31 de janeiro de 2025
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Thank you for using Co Wheels. We'll be sure to pass your lovely comments along to our customer service team.

-Rebecca

Avaliado com 5 de um total de 5 estrelas

Co-wheels is very easy and quick to…

Co-wheels is very easy and quick to use, hassle free which is very beneficial. The customer service is also very good when needed to ask a few questions. Cheap prices especially compared to other competitors.

25 de janeiro de 2025
Avaliação não solicitada
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Resposta da Co Wheels Car Club

Thank you for such a lovely review Adam.

- Rebecca

Avaliado com 3 de um total de 5 estrelas

Really disappointed about this removing…

Really disappointed about this removing a co-wheel car close to our house without any communication. We joined Co-Wheel club because one car is very close to our house. We used it so often and now it is taken off without any notice. This makes us very uncomfortable.

23 de janeiro de 2025
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Lizzie, We are so sorry to hear that you are disappointed. We regularly review our locations and unfortunately, due to lower demand for this vehicle, it was relocated.
I have taken a look at your account and your next closest vehicle is just 0.27 miles away, with a total of 5 cars within 0.5 miles of you so we hope you can still continue to use your local vehicles in the area.

-Rebecca

Avaliado com 5 de um total de 5 estrelas

AI chatbot is acutally useful, and quick to pass you on to even better human customer care agents

Customer service are very responsive, helpful and clear when I have had issues. The AI feature in the chatbot is incredibly helpful if you have a direct question and is very quick to pass you on to a human agent. I chatted with Gareth twice, he was brilliant. I am yet to drive but I am confident that the service will work well once I am set up.

18 de janeiro de 2025
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Thank you for leaving us a 5* review Helen. We are so pleased to hear that you have had such a wonderful experience with our customer service team!

- Rebecca

Avaliado com 5 de um total de 5 estrelas

Great product and very responsive…

Great product and very responsive service agents!

10 de janeiro de 2025
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi John, thank you for a lovely review! I've passed your comments onto the team. - Jem

Avaliado com 5 de um total de 5 estrelas

The car club works really well for us

The car club works really well for us, as we don't need a car full time. The staff have been lovely and very helpful whenever we have needed to talk to someone and do their best to resolve any problems quickly and effectively.

27 de dezembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Joanna, I'm really pleased to hear that you're making the most out of the club and I'll pass your feedback onto the rest of the team.

- Jem

Avaliado com 5 de um total de 5 estrelas

Co-Wheels - Full Marks

Co-Wheels, is a cost effective, sustainability initiative which delivers all that it promises, backed up by excellent customer support.

19 de dezembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hello, thank you for such a lovely review - I'll pass your feedback onto the team.

- Jem

Avaliado com 5 de um total de 5 estrelas

Quick and helpful response when…

Quick and helpful response when inquiring about car availability.

17 de dezembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Paol, thank you for your review. I'm glad that you have found the team to be helpful, I'll pass on your feedback.

- Jem

Avaliado com 5 de um total de 5 estrelas

Excellent support while I'm unable to drive.

As I will be unable to drive for a few months, I asked about suspending or cancelling my account. Co-wheels offered a free account until I am able to resume driving. Brilliant!

13 de dezembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hello, thank you for the review. I hope you can get back up and running soon!

- Jem

Avaliado com 3 de um total de 5 estrelas

second car in a week I have taken out low tyre pressure

second car in a week I have taken out. Low tyre pressure on two tyres. This was a different car than the one I used a week before.

3 de dezembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Helen,

Thanks for letting us know that the tyre pressure was low in this vehicle. While we check the cars as often as we can, we have no way of knowing if one of these lights comes on between checks unless a member tells us. If you do have any further instances of this happening, give us call and we'll see if we can swap you onto another vehicle.

- Jem

Avaliado com 5 de um total de 5 estrelas

I've found Co Wheels to be very…

I've found Co Wheels to be very effective in terms of customer service, when there is (occasionally) something goes wrong. Generally the car-sharing service they provide is very good, the cars are clean and I've never had a breakdown. The fees they charge are fair in my view.

5 de dezembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Stephen,

Thanks for such a wonderful review, I'm glad you've been making the most out of our service. I'll make sure to pass your feedback onto the team.

- Jem

Avaliado com 5 de um total de 5 estrelas

Very happy

I've used Co-Wheels for many years, cars are good quality, easy to use and the team are really helpful online and/or on the phone in case of any problems or queries. Highly recommended.

4 de dezembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hello Nicola,

I'm really happy to hear about your experience with our vehicles and I'll pass on your feedback to our customer service team.

- Jem

Avaliado com 5 de um total de 5 estrelas

GREAT idea and service

I'm using it for year when I need a car on weekly basis.
Great idea, great support and service.
I wish more stations like this would be opened!

2 de dezembro de 2023
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Thank you for such a lovely review, Martin!

- Rebecca

Avaliado com 5 de um total de 5 estrelas

Amazing customer service and very…

Amazing customer service and very helpful and flexible booking system

30 de novembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

We are so pleased to hear that you've loved your experience with Co Wheels! Thank you for leaving us a review.

- Rebecca

Avaliado com 5 de um total de 5 estrelas

Best service ever

I had an issue with accessing my vehicle, that was entirely my fault.
Aaron from.the co wheels support team when above and beyond to help me and ensure I was able to travel and visit my newly born niece.

I literally cannot express my gratitude to him, he was so humble. Undoubtedly, the nicest guys I've ever delt with.

17 de novembro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Thank you for leaving us such a lovely review, Anthony. We will be sure to pass your comments on to Aaron and the rest of our customer service team.

-Rebecca

Avaliado com 1 de um total de 5 estrelas

You don't get to see the hire charges…

You don't get to see the hire charges unless you pay a fee to join. Trying to jump through all the hurdles is impossible such as uploading your driving license image on their buggy iphone app. They sidestep the online 14 day cooling off period by simply stating on the app your "account deletion is pending".

25 de outubro de 2024
Avaliação não solicitada
logotipo da Co Wheels Car Club

Resposta da Co Wheels Car Club

Hi Jeff, We are so sorry to hear that you were unhappy with our service. We pride ourselves on our transparent pricing which is on our website listed by location. If you would like to close your account, we will be happy to get that sorted for you. Please email our team on info@co-wheels.org.uk.

Kind regards,
Rebecca

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