Co-wheels has put a car near me and I am so happy. We used to be regular users of Zipcar and then they closed. I have had some difficulty parking due to bikes being parked in the car bay (grrr) and th... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Co-wheels has put a car near me and I am so happy. We used to be regular users of Zipcar and then they closed. I have had some difficulty parking due to bikes being parked in the car bay (grrr) and th... Ver mais
A empresa respondeu
Incredible that a car-sharing company expects to acquire customers with an app this broken. The account creation process is blocked entirely by an absurd password requirement asking for at least 16 ch... Ver mais
A empresa respondeu
I unfortunately do not remember the agent's name, however, she was extremely supportive and thorough with my request to change my login email address. She made the whole process seamless...honestly, m... Ver mais
A empresa respondeu
I had Co-Wheels account initially in Glasgow, and closed it when I moved to London. Now that there are more cars in London, I have opened an account here and have been really pleased with the services... Ver mais
A empresa respondeu
Co Wheels is an innovative social enterprise offering ‘pay-as-you-go ’ car hire with cars parked in convenient locations close to where people live and work. Members can make use of car club vehicles as and when they need them, without any of the costs of private car ownership. We have more than 600 vehicles - cars, estates, seven seaters and vans - in over 50 locations across the UK from the Scottish islands down to the south coast, including Glasgow, Dundee, Newcastle, Birmingham, Salford, Oxford and Bristol. You can rent by the hour or day, sign up online and then you can book vehicles on our website or via our smartphone App from just £5.50 an hour.
7-15 Pink Lane, NE1 5DW, Newcastle upon Tyne, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer support has helped me on 2 separate occasions without issue.
Car bookings have gone extremely smooth. Wonderful experience all around.

Resposta da Co Wheels Car Club
Co wheels reactivated my account overnight as soon as I sent my certified copy of my driving licence.

Resposta da Co Wheels Car Club
My partner and I had a car booked and had to cancel last minute due to an emergency. We emailed to see if they'd refund us and they did it straight away. It was a huge relief during a stressful time. Generally, I find the help and support of customer services to be excellent, especially on the phone.

Resposta da Co Wheels Car Club

Resposta da Co Wheels Car Club
Have found co cars really easy to use. I only need a car about once a fortnight so it is a lot cheaper than having my own car. Customer service is excellent.

Resposta da Co Wheels Car Club
Co-wheels is very easy and quick to use, hassle free which is very beneficial. The customer service is also very good when needed to ask a few questions. Cheap prices especially compared to other competitors.

Resposta da Co Wheels Car Club
Really disappointed about this removing a co-wheel car close to our house without any communication. We joined Co-Wheel club because one car is very close to our house. We used it so often and now it is taken off without any notice. This makes us very uncomfortable.

Resposta da Co Wheels Car Club
Customer service are very responsive, helpful and clear when I have had issues. The AI feature in the chatbot is incredibly helpful if you have a direct question and is very quick to pass you on to a human agent. I chatted with Gareth twice, he was brilliant. I am yet to drive but I am confident that the service will work well once I am set up.

Resposta da Co Wheels Car Club
Great product and very responsive service agents!

Resposta da Co Wheels Car Club
The car club works really well for us, as we don't need a car full time. The staff have been lovely and very helpful whenever we have needed to talk to someone and do their best to resolve any problems quickly and effectively.

Resposta da Co Wheels Car Club
Co-Wheels, is a cost effective, sustainability initiative which delivers all that it promises, backed up by excellent customer support.

Resposta da Co Wheels Car Club
Quick and helpful response when inquiring about car availability.

Resposta da Co Wheels Car Club
As I will be unable to drive for a few months, I asked about suspending or cancelling my account. Co-wheels offered a free account until I am able to resume driving. Brilliant!

Resposta da Co Wheels Car Club
second car in a week I have taken out. Low tyre pressure on two tyres. This was a different car than the one I used a week before.

Resposta da Co Wheels Car Club
I've found Co Wheels to be very effective in terms of customer service, when there is (occasionally) something goes wrong. Generally the car-sharing service they provide is very good, the cars are clean and I've never had a breakdown. The fees they charge are fair in my view.

Resposta da Co Wheels Car Club
I've used Co-Wheels for many years, cars are good quality, easy to use and the team are really helpful online and/or on the phone in case of any problems or queries. Highly recommended.

Resposta da Co Wheels Car Club
I'm using it for year when I need a car on weekly basis.
Great idea, great support and service.
I wish more stations like this would be opened!

Resposta da Co Wheels Car Club
Amazing customer service and very helpful and flexible booking system

Resposta da Co Wheels Car Club
I had an issue with accessing my vehicle, that was entirely my fault.
Aaron from.the co wheels support team when above and beyond to help me and ensure I was able to travel and visit my newly born niece.
I literally cannot express my gratitude to him, he was so humble. Undoubtedly, the nicest guys I've ever delt with.

Resposta da Co Wheels Car Club
You don't get to see the hire charges unless you pay a fee to join. Trying to jump through all the hurdles is impossible such as uploading your driving license image on their buggy iphone app. They sidestep the online 14 day cooling off period by simply stating on the app your "account deletion is pending".

Resposta da Co Wheels Car Club
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.