Coal Drop have an excellent customer communication service they rang me up about 20 mins after i placed the online order saying the order could be delivered in 3 days or i could choose my own delivery... Ver mais
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Amazing service by tom at coal drop . Ordered on the Friday delivery by Tuesday. 1st time I have used them great service. Pleasure doing business with you. Thanks ian
Easy ordering and delivery Delivery was confirmed by telephone and they considered access ahead of arrival All staff friendly and helpful. Very professional, will use them again
First order and was fantastic. Arrived when they advised and coal was unloaded and placed where I wanted it. Great service will use again for definite. Mother in law has also used and great experience... Ver mais
Detalhes da empresa
Escrito pela empresa
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Informações de contato
Reino Unido
- www.coal-drop.co.uk
4,9
Excelente
165 avaliações
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Delivered on time and great fuel with…
Delivered on time and great fuel with hardly any ash .fire in 24hrs and only 1/2 ash pan.
That’s why I like Newheat and excel
11 de março de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you very much for your lovely feedback. We’re delighted to hear the fuel performed so well with minimal ash and such a long-burning fire. Thank you for your continued trust.
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you Linda for your great feedback. We truly appreciate your custom and look forward to serving you again in the future. Take care 😁
Easy to order
Easy to order, reasonable price, quick delivery overall a good experience!
3 de março de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for you excellent feedback and review. We always strive to provide the best service possible and look forward to serving you again in the future.
Coal Drop exceeded my expectations
Coal Drop exceeded my expectations. They changed my delivery time when my circumstances altered. The delivery was brought by a local driver before I started work. I am very grateful he reversed down our drive so we didn't have to transport the sacks too far. Thank you Coal Drop.
25 de fevereiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely review. We're so happy to hear your delivery and overall experience with us was to a high standard. We always try and work with, and strive to meet, the needs and changing demands of our customers. Thank you for your kind words and we look forward to serving you again in the future.
Great price and fast process
Delivery slot chosen to suit me, great price, and quick delivery process. Would highly recommend.
9 de fevereiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your great review. We're super happy you had a great service from us and we look forward to providing you with it again, next time. Thanks again 👍
Ease of ordering
Ease of ordering. Clear pricing structure easy access to the type of coal I wanted and easy purchasing options. Confirmation phone call for delivery access and then driver putting the pallet exactly where I wanted it.
2 de fevereiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for such a complimentary review. We're so pleased you were able to navigate our website to find your choice of coal and could then place your order easily. We look forward to serving you again 👍👍
Great coal delivery
Yet again ordered my fuel forgot to put delivery day phoned within the hour sorted day done
Delivered put on my drive .Can not fault this service would and have recommend.
Thanks again lads A++ all the way
9 de fevereiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thanks a bunch for another awesome review! We're so pleased to hear we hit the spot again for you with a great all-round service. Many thanks to you for coming back to us for a second order and we can't wait to serve you again on your third. We truly appreciate your custom and feedback 👍
Good communication and delivery was on…
Good communication and delivery was on time.
4 de fevereiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your generous review. We always strive to do what we say and today we did just that, for you. Thank you for your custom and we look forward to serving you again in the future. ☺️👍
Again a fabulous product and service
28 de janeiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your continued support! We're thrilled to hear you're happy with both the product and the service once again. It’s customers like you that make what we do so rewarding.
Great fast and reliable service
Great fast and reliable service. Tom rang and arrange the delivery and was very helpful
2 de fevereiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for this lovely feedback! We're delighted everything went smoothly and you appreciated the personal touch with the call, which helped make the delivery straightforward. We really appreciate your custom.
Brilliant service
Brilliant service. Went the extra mile, almost literally, to ensure delivery was made after an access issue arose. Can’t recommend enough. Thanks Tom for your help.
2 de fevereiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for such an uplifting review! We're so pleased we could resolve the access issue for you and ensured the delivery still went ahead. Tom thanks you for your mention and wishes you well. Your recommendation truly means a lot — thank you for your trust.
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for the kind review! We're pleased we could sort your query quickly. We aim to provide a top notch service all round. Your support is very much appreciated.
All ended well but the delivery chap…
All ended well but the delivery chap was saddled with a machine that struggled to move the one ton load.
Supply him with a bigger and more powerful machine.
The delivery was nearly refused and sent back.
20 de janeiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for sharing your experience with us. We're glad everything was resolved in the end, but we’re sorry the delivery equipment made things more difficult than they should have been. Unfortunately, we at Coal-Drop, have no control over the delivery equipment or the driver used on the day as these are governed by The Pallet Network, whom fulfil the fuel deliveries on our behalf. I am however very pleased that the part of the service you received that was within our control was positive and successful. Your feedback is genuinely valuable and helps us improve — thank you for your patience.
Good service
Good service, happy with the products. Well wrapped which was handy as they had to be left outside on a rainy day. The combo pallet is perfect for what we need as well so saved money not overbuying.
20 de janeiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you so much for this kind review! We're delighted the products and packaging worked well for you, especially with the weather. It’s great to hear the combo pallet fit your needs perfectly. We really appreciate your custom.
Really competetive price.
Really competetive price.
Called me up a few days before delivery to get any specific requirements regarding it.
16 de janeiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your feedback! We're really glad you found the pricing fair and appreciated the call ahead of delivery. Thank you for choosing us — it means a lot.
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you Mr Patel for your kind review and for your understanding regarding the delay in your delivery. We are truly grateful for your custom and will always strive to deliver you the best service each and every time.
Oxbo Excell Smokeless Fuel
Order processed fast. Followed up by a phone call from Tom to arrange prompt delivery.
We ordered 1 tonne of Oxbow Excell .
Excellent value for money using bulk purchase.
12 de janeiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely review! We're delighted the ordering and delivery were smooth and that the bulk purchase worked well for you. We truly appreciate your custom.
Ordered for date & arrived on date
Ordered for date & arrived on date. Great product, will definitely order again. Great communication via phone.
16 de janeiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for taking the time to write this! We're so pleased everything arrived exactly when expected and that you're happy with the fuel and overall service. Your support really means a lot to us.
Cool coal company
Good communication, polite staff, delivered promptly and friendly helpful driver. Good price. Will continue using this company.
8 de janeiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for such thoughtful feedback! We're delighted you were pleased with the communication, delivery, and pricing. It's wonderful to hear you'll continue using us — we’re truly grateful.
Fuel arrived on time and driver kindly…
Fuel arrived on time and driver kindly put it inside our garage.
8 de janeiro de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind words! We're glad the delivery went smoothly and that our driver could help get everything exactly where you needed it. We really appreciate your custom.
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