A pleasure to deal with. Cocktail crate was very impressive with quality contents. After a small issue the company did everything they said they would do and all responses were immediate.
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Veja o que dizem as avaliações
Absolutely love these kits ! My good friends bought me the espresso martini set for my 50th - love the way its presented - all the ingredients are there with full instructions - and so delightfully pa... Ver mais
A empresa respondeu
Good service and delivery. Product looks great. It's a gift for my husband and I'm pretty sure he'll love it. A great gift idea for anyone who likes cocktails!
Very poor service. Paid for express delivery (2-3 days) for a cocktail set and arrived 6 days later. Tried emailing, Facebook and instagram but no response whatsoever. Set was for a present that wknd... Ver mais
Detalhes da empresa
Escrito pela empresa
Cocktail Crates is the premier destination for cocktail gift boxes and cocktail subscriptions. With a wide variety of cocktails available, from the best selling Pornstar Martini and Espresso Martini, to an extensive range of fruit based Tiki cocktails or flavoursome gin and tonics - Cocktail Crates has something to offer every taste! Each cocktail box is hand packed and presented in the highest quality magnetic gift boxes to match the premium spirits within. Delivery is direct to your door, enabling high quality cocktails to be created in the comfort of your own home.
Informações de contato
Reino Unido
- www.cocktailcrates.co.uk
4,1
Muito Bom
180 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Exceptional customer service
Brilliant customer service with delivery fast tracked so I could gift it on time. Thank you!
31 de março de 2026
Avaliação não solicitada
Resposta da Cocktail Crates
Hi Pat,
Thank you for your lovely feedback.
Many thanks,
Cocktail Crates Support
Long Island "Poor" Ice Tea
Cocktail box only had 4 of the 5 ingredients for a long island , no Gin
2 x 100ml bottles 2 x 60ml bottles
Lime Juice should be Lemon juice
should be cointraeu not triple sec
£45 is also way to expensive for what i got
28 de fevereiro de 2026
Resposta da Cocktail Crates
Hi Alexander,
Thank you for your review, and we’re sorry to hear you were disappointed with your Cocktail Box.
We’d like to clarify that there’s no universally fixed recipe for a Long Island Iced Tea. Variations exist across the world depending on the bar or bartender, and our version includes white rum, tequila, vodka, lime juice, and orange liqueur -ingredients which are clearly listed on our website to ensure transparency before purchase.
Regarding your feedback about gin and lemon juice, these are not part of our recipe, nor do we advertise them as such. Each ingredient we include is intentional and part of our unique take on this classic cocktail, which we designed to offer a premium and enjoyable experience.
If you were disappointed or felt something wasn’t as expected, we would have appreciated the opportunity to resolve your concerns before this review.
Despite this, we hope you’ll give our Long Island Iced Tea recipe a try - it may pleasantly surprise you! If there’s anything more you’d like to discuss, please don’t hesitate to get in touch.
Cocktail Crates Support
Perfect couples activity!
Ordered this for my husband and me for a valentines activity. Mocktail option was great as im pregnant, he just added a bit of vodka to his 😂 . Arrived in a really nice box and instructions were easy to follow. We had a lot of fun doing them and they tasted great!!!
14 de fevereiro de 2026
Resposta da Cocktail Crates
Hi Hannah,
Thank you for your lovely feedback.
Wishing you a lovely day,
Cocktail Crates Support
Maintained a prompt and reliable…
Maintained a prompt and reliable service, product quality good standard.
4 de fevereiro de 2026
Resposta da Cocktail Crates
Hi Vincent,
Thank you for your lovely feedback.
Wishing you a lovely day,
Cocktail Crates Support
Perfect gift for my son in law .
Perfect gift for my son in law .
Quality items and lovely packaging
27 de janeiro de 2026
Resposta da Cocktail Crates
Hi Nikki,
Thank you for your lovely feedback.
Wishing you a lovely day,
Cocktail Crates Support
Resposta da Cocktail Crates
Hi Chris,
Thank you for your lovely feedback.
Wishing you a lovely day,
Cocktail Crates Support
Do not buy from this company!
I ordered a cocktail crate at the start of December. It has still not arrived 6 weeks later. The tracking says it was attempted delivery and then returned to sender (we receive no notice to say that it had been delivered or dispatched) I received one very unhelpful email from the company saying to chase it up with the postal service. When I replied to say that they have confirmed it has been returned to sender I received nothing back. I have now sent 4 emails over the past 3 weeks to the company asking for them to either refund me resend me the cocktails. I have had no reply to any of them. Do not buy from this company!
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Cocktail Crates
Hi Charlotte,
We are sorry that you felt the need to write a post on here.
As our team have advised you, our delivery partner attempted delivery in December, but sadly you were not home, and therefore the parcel was held in a local collection centre awaiting further instruction from yourself.
Since you did not collect the parcel or instruct the delivery partner to re-deliver, after being held for 18 days, the parcel began the process of being returned to sender.
We have still not received this item as a return, however you have already received a refund in full, which as done as a gesture of good will (we should not really have done this until the item is back in our possession).
If you have any further questions, please do not hesitate to reach out to us.
Cocktail Crates Support
Great service and well packaged
28 de novembro de 2025
Resposta da Cocktail Crates
Hi Helen,
Thank you for your kind feedback :-)
Cocktail Crates team
Excellent service.
Excellent service.
The products purchased were for Christmas presents, so unable to comment at the moment regarding the quality of the ingredients.
28 de novembro de 2025
All items delivered safe in a timely…
All items delivered safe in a timely manner and product looks great as well
25 de novembro de 2025
Resposta da Cocktail Crates
Hi Richard,
Thank you for your kind feedback :-)
Cocktail Crates team
Resposta da Cocktail Crates
Hi Magda,
Thank you for your kind feedback :-)
Cocktail Crates team
Package arrived quickly
Package arrived quickly, contents as described, as they are presents I checked the expiry date on the juice and have 8 months, but I'm sure they will be drunk before then!
5 de novembro de 2025
Resposta da Cocktail Crates
Hi Barbara,
Thank you for your kind feedback :-)
Cocktail Crates team
What a fantastic gift !!
Such a great gift, my husband loved his present. Great quality products !! 🤩
23 de outubro de 2025
Resposta da Cocktail Crates
Hi Tina,
Thank you for your kind feedback - we are glad your husband enjoyed the gift :-)
Cocktail Crates team
Excellent service and product
19 de outubro de 2025
Resposta da Cocktail Crates
Hi Mrs Dawson,
Thank you for your kind feedback :-)
Cocktail Crates team
Resposta da Cocktail Crates
Hi Cheryl,
Thank you for your kind feedback :-)
Cocktail Crates team
Card Payment SCAM
Cocktail Crates, whoever they aren’t, took my subscription money and over 4/6 months only delivered my order once. After I cancelled, they sent another, random package that I shouldn’t have received.
Most worryingly, a card payment has been taken from my account this month (no way this is a ‘last payment’ as I cancelled well over a month ago). Not a direct debit. Not a standing order. A CARD PAYMENT. I’m having to take this up with my back as a dispute.
Absolutely appalling service, and the drinks that did arrive were low quality for the price. AVOID.
20 de setembro de 2025
Avaliação não solicitada
Resposta da Cocktail Crates
Hi Simon,
Thanks for bringing this to our attention, and we would love the opportunity to investigate this further.
Please could you send your enquiry to enquiries@cocktailcrates.co.uk for our team to pick up?
Many thanks,
Cocktail Crates Support
18th birthday present for my nephew and…
18th birthday present for my nephew and he sent a lovely message. So he's pleased...
11 de agosto de 2025
Resposta da Cocktail Crates
Hi Pinka,
Thank you for your kind feedback :-)
Cocktail Crates team
Excellent service
Lovely Negroni gift. Customer service was excellent, having not read the delivery timeline correctly (my fault) I contacted them and they made sure it got here in time. Brilliant, would definitely recommend.
6 de agosto de 2025
Resposta da Cocktail Crates
Hi Paula,
Thank you for your kind feedback :-)
Cocktail Crates team
Do not buy
Ordered over a month ago and have still not received, have emailed twice and no contact back, very disappointed
2 de junho de 2025
Resposta da Cocktail Crates
Hi Hayley,
Thanks for letting us know about your experience - we are sorry that your order has not yet been recieved.
We have searched our emails and can't find any correspondence from yourself - please can you email us on enquiries@cocktailcrates.co.uk with your order info, and we can get to the bottom of this?
Many thanks,
Cocktail Crates Support
I have ordered a crate for my husband’s…
I have ordered a crate for my husband’s birthday. It hasn’t arrived? I’ve sent 2 emails - I haven’t received a reply to either. Annoyingly no telephone number so I can’t contact them. Husband’s birthday in 2 days - not feeling confident.
In response to comments below, I have now received a reply to my emails - sent one hour after my review on trust pilot.
22 de junho de 2025
Avaliação não solicitada
Resposta da Cocktail Crates
Hi Karen,
Thanks for your email.
We have checked your account and can see that our team have already responded to your query.
Please can you check your junk mail in case the email has gone into there?
Also please note that your order was placed on a 14 day delivery, and it has only been 8 days since you ordered. Therefore the order is not yet delayed.
In the email that you have received, our team have outlined the options available to you, and we await instruction before we will take action.
Many thanks,
Cocktail Crates Support
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