I bought Mad Hatter coloured lenses and the colours is so transparent they bearly change the colour of my eyes. Nothing like the product photos on the website. Disappointed since I have bought coloure... Ver mais
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Veja o que dizem as avaliações
Was looking for some costume lenses and found them at ColourVUE. I initially spoke to my Optometrist about lenses and I wanted to know if these were ok as I didn’t want to put just anything into my e... Ver mais
Colourvue is always my go-to for costume contacts. I’ve tried different brands and they always feel so heavy on my eyes and swim in my vision to the point where I can’t see anything. Colourvue feels l... Ver mais
A empresa respondeu
My experience was awesome just like my last purchase super easy to find what your looking for, theres more then enough information on what there purpose is which really helps out alot when u haven... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
AUSTRALIA’S TOP COLOURED CONTACT LENSES ColourVUE are Australia’s favourite coloured contact lenses. Thanks to their dynamic designs, excellent quality and more colours and styles you’ve ever dreamt of. Whether you’re looking for a colour change or the perfect addition for a Halloween costume, with daily, monthly and yearly options available, ColourVUE has something for every party or outfit. Don't put just any eye contacts on your eyeballs. ColourVUE coloured contacts are the only TGA-registered party contact lenses on the market so you can look and feel stunning without worrying about your eye safety or discomfort.
Informações de contato
Unit 2, 146 Carrington St, 6163, O'Connor, Austrália
- support@colourvue.com.au
- www.colourvue.com.au
3,6
Bom
223 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered contacts express shipping, NOT ARRIVED STILL
Ordered contacts express shipping. Gets told standard takes 4-10 days but I never said nor paid less for standard, I clearly said and it clearly states in transaction that I purchased express shipping. Have no received my item, and the tracking journey is all over the place going back and forth further from my location. If I ever buy from this site again I will never be doing express. I definitely deserve a partial refund but not bothering with it.
21 de julho de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Isabella, we appreciate your time in leaving us your honest feedback.
We are very sorry to hear that you've experienced some issues with your freight. Upon checking, there has been a technical issue with your label. We are very sorry for all the trouble caused, but rest assured that this is the first time we encountered this issue and we are doing our best to fix it. Would you want us to issue you a refund for the freight? No worries, our customer service will also contact you as soon as possible, thank you for your understanding on this matter.
Resposta da ColourVUE Coloured Contact Lenses
Hi Nerissa, thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Fantastic product
Fast shipping and arrival. Great product and accessories. Love it and love my coloured contacts! ❤️
23 de julho de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Charlotte, thank you so much for taking the time to leave us this amazing review.
Great service new eyes arrived today so…
Great service new eyes arrived today so will be good to try them out maybe this weekend
15 de julho de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Leonie, thank you so much for taking the time to leave us this amazing review.
Great quality amazing contact lenses you can buy
I really have none they are great
10 de julho de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Kaan, thank you so much for taking the time to leave us this amazing review.
I love the lenses but one of them was the wrong color
I love the lenses but one of them was the wrong color. My order was three tones green but I got a black lens. The other two orders were correct so it is bit of a shame.
22 de junho de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Giselle, we appreciate your time leaving your honest feedback. We are very sorry to hear you've experienced some issues with our product, we seldom receive this kind of concern. We highly suggest that you reach out to our customer service, so they can assist you with your concern.
Came in quickly and in good condition.
18 de junho de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Chief, thank you so much for taking the time to leave us this amazing review.
Was really on time feel so good with my…
Was really on time feel so good with my contacts very good service thank u so much Amazing 👏👏💕💕
5 de junho de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Miriama, thank you so much for taking the time to leave us this amazing review.
Wonderful customer service
Unfortunately one of the items I purchased wasn't in stock. I received an email the very next day saying so and was offered a different set at the same price or a full refund. Service was prompt and friendly.
1 de junho de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Jodie, thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Quick and Friendly Service
I was contacted by ColourVUE shortly after purchasing my contact lenses because the colour I wanted was sold out. I was offered alternatives that were the same price but I didn't quite like the colours so I suggested another pair which was slightly cheaper and within a day they had shipped out my new order of contact lenses and refunded the difference in the pay. It just took a little while for my refund to come through but otherwise they were very quick to reply to my emails and answered all my questions. Will purchase from this website again for more contact lenses in the future
29 de maio de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Alana, thank you so much for your 5-star review! We are pleased to hear that you're happy with your purchase. So, we will share this with the store team to let them know to keep up the amazing work. We hope to serve you better again in the future.
Arrived in a timely manner
Arrived in a timely manner, but didn't get any emails regarding shipping.
21 de maio de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Freya, thank you for taking the time in leaving us your honest feedback. We are very sorry that you didn't receive any tracking details for your order, but did you check the spam folder, because the update probably went there? No worries though, your convenience is important to us, and we highly value your experience, this is why we've already reported this issue to our technical support team. If you have any concerns moving forward, you can immediately message our customer service, they would be happy to assist you as soon as possible. Thank you for your understanding, and we hope to serve you better again in the future.
Nice packaging and fast delivery!
14 de maio de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Anon, thank you so much for taking the time to leave us this amazing review.
Colourvue is always my go-to
Colourvue is always my go-to for costume contacts. I’ve tried different brands and they always feel so heavy on my eyes and swim in my vision to the point where I can’t see anything. Colourvue feels light, comfortable, they are quick and they care about their clientele.
6 de maio de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Salem, thank you so much for your 5-star review! We are pleased to hear that you're happy with your purchase. So, we will share this with the store team to let them know to keep up the amazing work. We hope to serve you better again in the future.
I’m glad I was able to get my…
I’m glad I was able to get my replacement lenses by today (I don’t go out without them in), but I was very disappointed that one of the previous lenses had split while in place, causing irritation and pain. I truly hope it doesn’t happen again. I only leave the house once a fortnight, so excessive stress on the lenses is no excuse.
8 de maio de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Michael, we appreciate your time leaving us with your honest feedback. We understand how frustrating it is to receive faulty lenses, this is why we responded to your email as soon as we heard your concern. Please note that it's very rare that we hear about this issue. Our customer service will reach out to you again so we can find the perfect solution for you on this matter. We hope to serve you better again in the future.
Resposta da ColourVUE Coloured Contact Lenses
Hi Wilfred, thank you so much for taking the time to leave us this amazing review.
Fast shipping reasonable prices and…
Fast shipping reasonable prices and have a wide variety of lenses to choose from, only thing is it is hard to tell is that one of the lenses I got does look a little different from the image the other one I got perfectly matches the image and what I expected.
30 de abril de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Adrian, thank you for leaving us with an amazing review. We understand, however, please note that the colour of the lenses varies from the images on our website and it will also depend on the colour of your eyes. Thank you for shopping with us, we hope to serve you better again in the future.
great reliable service
used several times and always great service, easy/simple to order, quick delivery
30 de abril de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Silvana, thank you so much for taking the time to leave us this amazing review.
Fast delivery and beautiful colours…
Fast delivery and beautiful colours will purchase again
23 de abril de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Soo Kee! We appreciate your good feedback, and thank you for shopping with us!
Terrible
Terrible. Been waiting more than two months for my contacts. Asked for a refund. Still haven't received that either.
4 de março de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Sonya, we are very sorry to hear that your experience wasn't great, and we understand the frustration since this took longer than expected. However, note that we don't stock RX lenses, but rest assured we did our best to assist you on this, this is why, we reached out to our supplier as soon as possible so they would be able to supply the RX lenses you need. Again, we are very sorry for all the trouble caused. Thank you for your patience. We hope to serve you better in the future.
Product arrived quickly
Product arrived quickly, included contact case & wash. Contacts were easy to put in and remove
13 de abril de 2023
Resposta da ColourVUE Coloured Contact Lenses
Hi Louise, thank you so much for taking the time to leave us this amazing review.
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