In fairness it starts with their customer, FedEx, another bunch of common thieves who send you an invoice after you have received your item to collect duty of £12 and charge you £33 to do so, I tried... Ver mais
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Veja o que dizem as avaliações
'Angela' at Control Finance was extremely helpful. I had paid a bill to FEDEX TRANSPORTATION in June 2025. My account had not been credited because apparently Fedex do not accept cheques! In fact thei... Ver mais
A empresa respondeu
Amanda - 297 was incredible. I got a text message out of the blue stating I owed money for an unknown to myself vet bill. I called and explained the situation, Amanda was extremely helpful and s... Ver mais
A empresa respondeu
Nabeel was very helpful & sorted out a complicated problem, ref to vat & import duty query. Once fully explained to me I was happy to pay the company vat invoice on behalf of DHL. Nabeel teleph... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Controlaccount has been providing ‘order to cash’ outsourced services for 40 years and is proud to partner with some of the world’s most recognisable brands to deliver a range of innovative, efficient, and fully integrated solutions to transform your business. Our services, expertise, technology, and strategic applications will help your organisation to increase productivity, control capital cost, reduce overheads to improve cash flow, meet business goals and transform your company. Compliance, quality and transparency are fundamental to all that we do: In addition to our regulatory compliance accreditations, we hold International Standards ISO 27001 and ISO 9001. For a trusted, committed and results driven partnership, call our offices today.
Informações de contato
Compass House, Waterside, B60 4FD, Worcester, Reino Unido
- 01527 388388
- enquiries@controlaccount.com
- www.controlaccount.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 11% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
John
John, was so helpful, kind and very understanding. I cannot recommend the control account team enough!

Resposta da Controlaccount
I had a very positive experience
I had a very positive experience with Control Account. Setting up a payment plan was quick and straightforward, and the process was clearly explained. The customer service team were friendly, understanding, and professional, which made everything much less stressful. I felt supported throughout and would definitely recommend them.

Resposta da Controlaccount
Outstanding support and genuine care during a difficult time
My experience with Controlaccount’s support team was excellent. I was going through a very stressful situation, but their advisor was incredibly helpful, understanding, and patient throughout. They listened to my circumstances, offered practical solutions, and treated me with real empathy and respect. The communication was clear, prompt, and always professional. I truly appreciate how much effort they put into making a difficult process easier for me. Highly recommended for anyone needing support and fantastic service! 🙂

Resposta da Controlaccount
John was very helpful and we resolved…
John was very helpful and we resolved my issue successfully for both sides

Resposta da Controlaccount
Very helpful and patient with me as we…
Very helpful and patient with me as we went through the stages.

Resposta da Controlaccount
Extremely Easy Service
Great call with Nabeel today. Extremely cordial, didn’t rush any process and made sure I knew what was happening every step of the way! Immaculate service

Resposta da Controlaccount
Easy and helpful to deal with
Received a notification from Controlaccount re a FedEx invoice. Was easy to submit a query and upload proof that the invoice had been paid. John at Controlaccount was very helpful and confirmed that the file had been closed and no further action was due.

Resposta da Controlaccount
Had a very helpful and reassuring…
Had a very helpful and reassuring experience when dealing with an issue, Nabeel talked me through all the reasons why it happened, my options and what action I needed to take which was incredibly helpful and my account was sorted within 10mins. Thank you Nabeel!

Resposta da Controlaccount
Easy to communicate online and speak…
Easy to communicate online and speak with an agent via there chat service. John was helpful, quick and really polite. Good service.

Resposta da Controlaccount
The woman representative that took care…
The woman representative that took care of my issue was so courteous and caring and made my day. Thank you so much for the kindness!

Resposta da Controlaccount
Employee 548 was very helpful and…
Employee 548 was very helpful and efficient.

Resposta da Controlaccount
That they are liable for import tax payments if sender does not pay them
Shocked to find out that people are liable for import taxes if the senders do not wish to pay

Resposta da Controlaccount
The agent Nabee I spoke to was so helpful and…
The agent Nabee I spoke to was so helpful and patient. More helpful than the two companies that were meant to have dealt with the situation before it went to a collection agency. However really helpful and personable. An arrangement was set up so one less thing to worry about.

Resposta da Controlaccount
John has been very helpful and my query…
John has been very helpful and my query has been answered and resolved very quickly. Thank you.

Resposta da Controlaccount
Helpful
What can I say ! I spoke to Amanda and she was so helpful and understanding,fantastic at the job and communication

Resposta da Controlaccount
easy to contact re a query and was…
easy to contact re a query and was sorted with a few minutes. no pressure and very helpful not what you would expect from a debt collection agency

Resposta da Controlaccount
John was very reassuring and quick at…
John was very reassuring and quick at replying.

Resposta da Controlaccount
Keep pesting me for a payment
Keep pesting me for a payment, rang them up, they wanted my personal information even though i provided reference number. Refused to mention what payment is for, kept demanding my personal information threw out the call. When purchasing item on ebay no fees were mentioned prior to payment.
Excellent Customer Service
Amanda 548 was very helpful in helping me resolve a query regarding invoices we had already paid for

Resposta da Controlaccount
Payment plan
I talk to one of supervisor of control account team and they are very helpful and they understand my problem.

Resposta da Controlaccount
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