Converge ICT Avaliações 

It has been 4 days since our internet connection went down, and until now the issue has not been resolved.

I already contacted Converge and was asked to fill out a form to request a job order for repair. I was informed that someone would call to schedule or update us, but no call has happened as of this writing.

What’s more disappointing is that despite the prolonged service interruption, there has been no compensation or discount offered, yet Converge is always on time when it comes to billing. This lack of accountability and poor follow-up has caused a lot of inconvenience, especially for households that rely on stable internet daily.

Because of this experience, we have decided to disconnect our Converge service and switch to a different internet provider. We expected better customer support and faster action, but unfortunately, that was not the case.

Fast installation and billing, but very poor after-sales service. Customer support is ineffective, and technician visits are severely delayed even when the internet is down for days or weeks. Customers are repeatedly asked to do the same troubleshooting steps with no resolution. In our case, service was unavailable for almost a month, yet full billing continued. The app does not accurately reflect outages and still generates bills. The 3-year lock-in contract with heavy penalties makes the situation more frustrating. Staff are polite, but the internet reliability and service quality are unacceptable. NOT RECOMMENDED INTERNET SERVICE PROVIDER.

GRABE NAPAKABAGAL NG SERVICE!!! ILANG BUWAN NA UNG PAG PAPALIT NAMIN NG PLAN SIMULA PA SEPTEMBER AT HANGGANG NGAYONG 2026 NA WALA PA DIN NAG PAPALIT NG ROUTER NAMIN! NAKAILANG TAWAG NA ANG SISTER AT FATHER KO PURO SABI SILA NG SIGE PERO WALANG NAGAGANAP!!! D MAGANDA SERBISYO NYO MAG SARA NA KAYO! D MAKAPAG TRABAHO NG MAAYOS ANG MGA NAG WWORK FROM HOME SAAMIN AT HINDI MAKAPAGLARO NG MAAYOS DAHIL SA SOBRANG BAGAL. MIND U CONVERGE, HINDI NETFLIX ANG INAVAIL NAMIN KUNDI UNG INTERNET MISMO! JUSME!!

We experienced a complete loss of internet service from September 26 to December 23, 2025. Despite having no usable service during this entire period, Converge charged us for November. The November charge should be removed, as the service was not provided or available at that time.

When we contacted customer support to request a billing correction, the experience was extremely frustrating. We received repeated emails with the same scripted responses, sent by different agents, all asking for the same information. It seems like there is no real effort to resolve the issue, only repetitive messaging.

As of now, the November charge remains, and the issue is still unresolved. We are posting this review to formally document the issue and to prompt Converge to finally correct the billing and resolve this matter properly.

Have been experiencing slow connection since April 2025 and until now January 2026. They haven’t fixed this issue still, the customer service just always leads us to rebooting that literally was NO help whatsoever to the slow wifi since it keeps recurring back. Overall not a good experience especially we’re paying 2000php for a 400mbps wifi speed but we only receive 7mbps to 30mbps ever since April 2025.

They always have downtime every few weeks. No update in advance. They always cancel customer logged compliant after 4-5 days. No one ever calls. No technician ever visits. Just horrible service in Cebu.

Very bad customer service and slow internet service! Now I want to change my plan and I never got a reply from my 4 emails since November. No acknowledgment even once!

When it's working, it's okay (because there are times when my speed is being throttled). When it's not working, it's a PITA. Very, very poor customer service and system (repeated giving of information, going around in circles, false commitments).

Won’t ever try again, worse customer service ever in any shape or form. No one will answer call nor return calls waiting is worse than staying traffic in metro Manila. Online chat is discussed.. will not recommend to any one, pure waste of money. Up to now as I write this I still don’t have internet.

super bad walang kwenta nag bayad na ng 1week puru wait for 24-48 hrs lang napalalang sagot lumipat nalang kaming rbc fibr ang lala ng systema ng converge

I am not 12 days without internet. There are zero updates and I'm being bombarded with idiotic emails asking me things like "we hope everything is running smooth on your side"!? F*** you! Fix my connection and things will run smooth.

And don't even try to call, the standard procedure is to wait for ever to talk to a customer service representative and as soon as you mention that you are without internet, they kick you out of the line. EVERY SINGLE TIME! No joke!

During the past year there was almost no single day where I did not have an outage. Mostly just a couple of minutes, but annoying just the same. Third week of October I had no internet for one week. Now starting December 1, same thing again, only now I'm on day 12 without internet.

It is incomprehensible how this is even possible. I'm paying my internet months in advance, the least I could expect is some professionalism from your side, which seems to be lacking.

Poor customer care. Been paying on time and most of the time, earlier than the due date; I requested for a 7 day grace period due to an unexpected expense. Was told 5 days by the CSR, I requested for the two days extension be considered, no daw, 5 days. I got pissed off, because I didn't follow up on tickets re: the connection stability and the credits I requested because it affected my job, lost hours of income. I let it pass, paid my bill right. I asked csr to count the number of times I had no service or reliability is poor; but was asked to do it myself. I work BPO, and ISP as client, I know they have tickets and records. It's the agent's ploy to have the conversation idle and leave the chat.
Won't pay for this anymore. Will move to a different ISP. Doesn't work right with my work requirement din naman.

Nothing but disappointment toward our internet service provider, Converge FiberX, for giving us the worst experience with their service and showing absolutely no urgency in fixing the issue—right at the time when we need the internet the most. My husband and I both work from home, and stable online access is crucial for us to be able to do our jobs.

This outage has been going on for five days, and yet there has been no immediate action to resolve it. We don’t need another apology when there is no real solution being provided, because “sorry” does not help us work.

Instead of delivering good-quality service, all we are receiving is incompetence from a provider that people rely on.

Converge ICT bills its customers, like me, in the blink of an eye, yet when it comes to resolving internet issues, their response moves at a snail’s pace. It feels like we’re being left high and dry while waiting for proper action to fix the problem.

Wala pang 1 yr internet namin akala ko mabilis at maganda ang converge, pero lagi kaming walang internet as in everyday!! Nakakapagod magreport sainyo hirap makatawag, pag nakatawag naman ang hirap kausap ng ibang agent nyo yung iba may pagka bastos binabaan pako sa tagal kong macontact kayo bababaan nyo lang and while im talking sa mga concern ko ang sinasagot lng sakin Hm. Hmm.hmmm
Napaka walang modo kausap minsan naman parang kausap mo kapit bahay lng! My gooood! Isama nyo na din mga technician nyo na para bang hindi alam gagawin nila .

Pag gumana ok. Pero pag nagkaproblema, sobrang sakit sa ulo. Walang kwentang customer support. Walang kwentang mga tech. Mga modus. Huhugutin ang koneksyon nyo para magkaroon muna yung mga new subs. Tapos magtiticket ka na aabutin ng 38 days in my case. Follow up malala sa multiple channels nila. Ang ending, dumating ang tech after lahat ng sakit ng ulo kakafollow up pati NTC wala ring kwenta. Tapos 20 mins lang naayos na ng tech. Ayun pala inakyat lang ung NAP box at siguro, wala sila magawa kundi ibalik yung binunot nila, or nung dating tech. Mapapamura ka na lang bat pa pinapayagan mag operate ang mga deput@ na yan eh.

Kung may ZERO STAR, yon sana ang rating nyo...
Ang service technicians ninyo sobrang bagal dito sa Basak, Lapu lapu City... Nov 4, 2025 pa nawala ang internet, until today November 25, 2025 na, hindi pa rin na repair... Please improve the service of your technical team! Wake up! Sayang ang bayad namin, hindi namin na pakinabangan ang serbisyo ninyo...

worst internet service provider in the world

Walang ka kwenta kwentang internet! 5 days ng wala, puro in progress, puro follow up call, paulit ulit! Magaling lang maningil, pero ayusin yung issue hindi! Nag rurun billing ng di nagagamit! Business internet pa!

It's been a month that we don't have internet and all they say is we will investigate. I paid early before due date and after I paid on the same day internet is down and now I have another billing and still no internet. I even reported this to NTC and they do not respond either. Daily follow ups and they said your ticket is escalated yet nobody knows if they are actually doing something or just updating the ticket as escalated.