Cookieskids Avaliações 

I bought a camera via Walmart. Tried returning it a couple times but Walmart's system was always down. Called CS and they sent a shipping label and I mailed the camera back. They received it on February 26th. I didn't receive a notification until a week later saying I should see my refund in 3-5 business days. That was on March 4th. I still don't have my damn refund!!! I've sent several emails to customer service with absolutely no response!! This company has atrocious CS and are thieves and con artists!!!

Subscribed me to a magazine I do not want. May they receive unwanted mail unto the tenth generation. Selah.

I've returned 2 coats that I ordered for my 2 kids because they did not like them. According to USPS tracking information, Cookieskids received the return on January19. Today is February 2 and I'm still waiting for them to refund my account. Their website says that they refund takes between 3 to 5 business days after they receive the returned items. I called about 4 times and every time I hear different excuses "we are still working on issuing your refund, the process is taking longer than usual, or we need to verify with our warehouse that they have received the returned items!!!!!!" I really need the money to buy my kids different coats. They really need to understand that people are going through a lot these days and some people can't afford to wait that long to get their money back.

Worst service ever. Never will I try to purchase anything from this site others please be aware

I used to buy clothing from cookies kids frequently about 9 years ago for my grandson until I received a defective item. Being in Canada, they would not have anything to do with me and I was told, sorry! Since then, I have not purchased any more items.

I thought perhaps I would try again and that maybe the company improved their corporate civics. This past week they had a number of sales and although international, I was going to order. However, before I place an order, I pause and wait a day or two. When I did this, the international shipping rate quadrupled and you either get free shipping or the discount.

The discount would have been fair with the initial shipping. Obviously, someone monitors this and definitely does not value international customers.

Very poor corporate civics and dishonest

so, this is not really a review as i never ordered, but i will be ordering, because all the negative comments are about missing items found, after opening package and the company needing proof.

so what you need to do is this : WHEN YOU GET YOUR PACKAGE, TAKE A VIDEO WHILE OPENING IT. that way there is proof of what you actually found in the package. ☺☺

your welcome 😅😅

I bought something for my granddaughter. She opened it at Xmas. It was the first time the bag was ever opened, and I noticed an outfit missing. My granddaughter was disappointed but I thought I would get a refund and buy her it again. But no!!!! I have been emailing, chatting, calling them only to be ignored. Then after 10 emails they told me they would not even listen to me cause I threw the bag away.! I still am fighting for my refund. I even found the bag and they told me they put into investigation with the carrier?!! That doesn’t make sense. I got the bag, it was fine. They forgot to put an item in there! One person even called me a lair. Saying she KNOWS it was in there! Not one person has listened to me. And after days, I’m still fighting for a $6.99 refund! DO NOT BUY from them

MISSING AND USED USED USED ITEM!! ordered crayola building blocks with crayon set. Box was damaged, open, missing plastic covering, coloring sheets, CRACKED PLASTIC TRAY and USED crayons. Clearly another kid had his fun and brought it back. What a shame. Marketing used toys as new. Will NEVER buy here ever again.

Don't buy here! If you are missing any item(s) they will take you to no end to correct the matter! They want the customer to do unnecessary things like take pictures of the items they received and the labels. Something that's seemingly THEIR fault, they make the customer out to be a liar. I will NEVER order from these wicked SATANIC CROOKS again!!!!

Horrible upon horrible again! Received my order yesterday and it was missing 1 item. They wanted me to send pictures of my order, the box plus the label. VERY INCONVENIENT!!! Plus, they think the customers are liars since they fail to make it right. My last order included items I never ordered that someone working there put in the box and I was honest and returned ALL items back.

Now, for 1 missing item, I have to prove to them that what I ordered was missing. If I was sneaky, I could have kept all the clothes they sent me that I NEVER ORDERED that the packer put into my shipment so why lie about 1 item that cost probably near $130 less than the mistake they sent me? So odd!

If they don't rectify this situation I will be filing a dispute with my bank because they aren't going to keep my money for something I never received!!!!! Even though I've placed multiple orders here over the years, my business is best valued with other companies that can own up to their mistakes instead of making the customer out to be a liar!! I will never order from this company again and my money better be refunded within 1 week!!!!!!

I've used this site for clothing for my son a few times before my last experience. I liked them a lot until I experienced the terrible customer service. I received the purchased box of clothing earlier this week. I contacted the company, because a security monitor was still attached to an outfit. They've yet to respond to my email, so I tried removing it myself. Then, after washing I noticed that the shirt is the right size and the pants are a size down. Contacted them on that as well and I have yet to hear back about the situation. But they have not hesitated to send emails about discounts on my next purchase. 🤦🏾‍♀️ If no response is received this will definitely be my last experience with this company.

I purchased baby clothing on this site last Oct 29, 2020. On their website, for international shipping will take 7+2 days. Sent through USPS that there's no update since Nov 7, 2020. I sent email to them and just simply said that they cannot help me anymore! Contacting USPS is as worst as nightmare! Until now Nov 23!!!!!, there's no update yet. I should think that i won't receive it anymore! Ordering online, always costumers are the losers especially if the company is incompetent and doesn't care about their online costumers as long as they got the payment! Well you cannot help me with this, then this is your rate!

This company is the worse by far. I placed an order for a girls 3pc outfit size 7/8 and received instead, a regular T-shirt size 14/16. Contacted them and they want pictures of packaging, labels. Who keeps that after a package has been opened?? I order atleast 7 items in this purchase and all others were great except for the item I did not purchase and the item I purchased and did not receive. Have contacted them several of times and they keep telling me there is nothing they can do unless I send in a picture of the packaging the item came in. I sent pictures of shirt I did not purchase gave them the order number as well as a picture of the item I should have received. DO NOT PURCHASE FROM THIS SITE. A kids birthday gift has been ruined over something so simple that could have easily been resolved.

I Am yet to receive my package my daughter birthday is in a few days I ORDER the package to be shipped to my florida address they took one week to confirm the order which after two weeks I was told they had issues with a suit I order , told me they were packaging to ship almost a month and all I can hear Is items in transit ...
I'm so disappointed

I order from shein 3days after I made this order and I received my package ontime ..

Shein is in China come on man !!

I had a great experience!! Found exactly what I was looking for (black 100% cotton long john set for a 3 year old) way cheaper than anywhere else, even with shipping, bought it on a Sunday and it came Wednesday. Super fast! And it is a quality garment, exactly what I wanted. Will definitely order from them again.

got all the way to the post office in my town and they issued a return to sender so I've been waiting over 3 weeks for my clothes. by the time they get here my newborn won't fit in them. not worth the wait

1st Time ! Love It ! Fresh New Don’t know how late I am but This Is The New Wave All the Way from Atlanta Ga !

I was very scared ordering because of the reviews that was online,but I took a risk and order some stuff and I want to say I love everything I bought. And also they arrived on time and they r beautiful. 😊😊😊

My order arrived pretty fast the only thing was that the box was completely crushed and destroyed. I don't know what happened but to say the least the shoes were still intact

They never send the right item return once and was sent the same item I will never order from this company ever again