Cookieskids Avaliações 

Would not credit me the proper amount of refund after I was told It would be credited.

I would give zero if I could. I spent $147. $10 for shipping. 2 weeks out, NOTHING. When I called customer service, they informed me they could only read tracking information to me. I CAN DO THAT!!! This is a worthless scam. I should've read all the horrible reviews. I shop A LOT. NEVER from this sorry "business" again. SMH in disgust

Very bad service and they also make promises they don’t keep

LOVE COOKIES KIDS!
I have been ordering clothing for 9 years and have always loved the quality. My granddaughter has grown up (she is 9 now) now she helps me pick out her clothing.

I bought an item from cookies kids through Walmart.com. Item says “returnable to store”. I even called Walmart.com to double check this fact before returning it. When I finally received my overpriced item in the mail over a month late, I tried to return to store but the employees at Walmart said cookies kids was blocking the return. I called the company and they said I had to pay return shipping to send it back. Even though it was their fault for claiming on the Walmart listing that it was returnable to store. And the item still says that on Walmart.com. Very Deceiving!!! I fought with them over the phone and they would not give me the customer service that was appropriate in this situation given it was their fault. Walmart refunded me and said they’d be contacting them to let them know they cannot charge customers return shipping. I hope they follow through.

I am a 75 year old grandmother taking care of my grandson. I live on Social Security and verily get by. I ordered my 16 month old grandson 5 pairs of pajamas for winter. They arrived and I washed and dried them as per instructions. They shrank so bad he cannot even put them on. Customer service said there are no returns on washed items. I am now out the money and the pajamas for my grandson. Never order from this place.

SCAMERS!!!
WE PAID FOR 3 days delivery , after a week they were lying that FEDEX already got my package, but by Fedex system only label has been created , they did not get a package even after a week, but after 10 days FEDEX SAID that package was delivered, but physically package has not been delivered, but then they said, that package were shipped in time (august 30, but another cookies-kids agent said, that fedex got
Package after few days, not after week) but order was made on august 23rd.
I created a claim since we did not receive a package and after a month they closed the case , and denied refund. And more over they did not call me, they did not send me an email, nothing, they just internally decided.
So, now, you know what will be if fedex lost your package, this organization does not give a f$@& about it.
SCAMERS!

Je suis très déçue. Très très déçue.
J’ai commandé plusieurs fois sur ce site et avant ça je n’avais jamais eu de problème.
Deux colis ne sont jamais arrivés.
Une procédure longue et fastidieuse pour se faire rembourser! 45 jours mais attention, l’enquête est ouverte quand eux le décide!!!
J’ai passé commande en mai et a ce jour aucun retour aucune informations malgré une 20taines de mail.
Très déçue de leur service client qui te balade en t’envoyant des réponses toutes faites.
Je ne recommande pas. Je recommande plus…

At 10:08am, I paid $24.95 for 2 day shipping. I was only ordering 4 ties, for $22.08.

On day 2, I called to inquire as to why my product was not showing shipped yet. Customer service voluntarily said, “we shipped it out today, if you don’t receive it by Sunday night, request your shipping payment to be reimbursed.”

I couldn’t get anyone on the phone on Monday, so I emailed customer service, requesting to be reimbursed my 2 day shipping fee. I was denied. I emailed again, with a screenshot of their own written policy stating that if you order before 11am, your order would be shipped out that day. I was denied, again.

I received PART of my order on day 7.

I have a rating of 1 star because there isn’t an option for ZERO stars. . . I purchased the v-neck jumper (dress). After a single wash on the the delacate cycle in cold water, the jumper unraveled! I called customer service and they told me that I could not exchange (and didn’t even offer a discount on my next purchase is I chose to reorder). Their reasons were 1) it had been worn with tag attached and 2) the label says gentle cycle in warm water (the jumper is hunter green by the way). They in no way stand behind their own products so parents beware unless you don’t plan on washing the garments or have the money to buy new uniforms after a single wear.

I give cookieskids 5 stars. I was alittle worried because I ordered before I saw the reviews but my order was exactly what I ordered. No problems and I will Order again. Thank you

My whole family has ordered numerous items on this site! This last order was a disaster! I ordered clothes with a promo code, but the size was wrong. They have an exchange, but never explained that when they send you the new item it will be at an increased price and will charge shipping! When they processed the exchange they had the same promo code offered during that time frame, but never asked if I was willing to pay the higher price for 6 items which was substantially higher priced. On top of that they didn’t even use the free shipping code! I had returned 7 items and they could only exchange 6 of them due to size which was perfectly understandable except I wound up still owing money in the end! I contacted them first by phone then with a supervisor chat! I suggested they put something on the site explaining it was more beneficial to ask for store credit and repurchase to use promo codes. When I exchange in a department store for size, I don’t pay the higher price! On top of that, one of the items which was a 3 pc set had 2 different size shirts! I was told they would have to check the warehouse before giving me the original price, they lost my entire families business over shipping charge and overpricing on at least that one item for about $10! I paid more for 6 items to exchange than I paid for the original 7 items I ordered. Not a wise business decision! Terrible, rude customer service! With this business…….they take the approach that the customer is never right! Poor business practices!

So far I've had great service from this company. I've been ordering from them since about 2010

Their partnership with NoFraud makes it very difficult to place orders internationally and is a complete waste of time! Even after sending in national identification, they still refused to approve the order. Their customer service is also extremely poor.

Cookieskids is good for low prices, but it shows in their customer service and resolution of issues with orders.

One shopping experience was more than enough for me, and I am glad to never shop there again.

Me llegó superapido y es bello me encantó muy buena calidad

The worse website for many reasons
They never sent the tracking number and I don’t receive may order through 35 days until now .
And they treat with worst shipping company on my country ( Saudi post SPL) they sent my package in wrong distinction and the return it to US!
I tried thousands time to find solutions but I cant
Ignore this website that will help him to approve to the best !

Until now I don’t receive my order ! From April 1 😕👎🏻

This was my first time ordering from Cookies kids and for the most part I'm well satisfied, as everything came in the package as ordered, except that the pants to an outfit was smaller than the top. Otherwise, everything came in just a few days and my daughter loves it. Spent almost $300 in stuff for my lady bug and she loves everything I bought. Thank you. 🙂

The customer service provided by this company is horrible and I will not encourage anyone to purchase from site. I purchased some items for my daughter. I did not recieve a tracking number nor do I know where the items I ordered are after three weeks. I reached out to the company by way of phone calls and emails and still no response. At least let me know where the products I bought are. Or should I take it that I was scammed.

Horrible customer service no management available product never shipped after 7days seeking a refund as of now -