Coolutils Avaliações 

137
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

As an expert witness with an arbitration submission looming the lawyers sent me a download of emails to review in .msg format with attachments – the deadline was not postponed! I remember purchasing... Ver mais

Avaliado com 5 de um total de 5 estrelas

These guys are fantastic, don't let the reasonable pricing scare you. Their products are the real deal! I have been partnered with them for 10 plus years and it is my secret weapon. I could go on an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Coolutils products are my new secret weapon as a trial lawyer! (Don't tell anyone.) The software is like magic. I liked it so much that I literally bought dozens of their apps. The support was very... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased Total Mail Converter Pro to archive several years of emails into PDF's for easy storage and distribution. I found the product did the task admirably and it fully met my expectations. I co... Ver mais

Detalhes da empresa

  1. Empresa de Software
  2. Loja de Acessórios de Informática

Informação fornecida por fontes externas variadas

CoolUtils offers a variety of utilities addressing audio and image file converting. Convert FLAC to MP3, turn RAW photo to TIFF, we have a solution for each conversion task. All Coolutils apps have powerful engines to process thousands of files in one go.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

137 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(137)

22 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

10+ Awesome Service.

The Total Audio converter is a life saver. Excellent support and on time delivery of the code. Awesome tool. Will recommend.

3 de julho de 2019
Avaliação não solicitada
logotipo da Coolutils

Resposta da Coolutils

Thank you for your review! Come back to Coolutils for more file converters.

Avaliado com 5 de um total de 5 estrelas

Does all formats equally well

Does all formats equally well. Fast and accurate conversion at a good price. Great Value. Don't waste time on freeware or shareware; Just buy this and get on with your tasks. I have used this since it came out many years ago.

1 de julho de 2019
Avaliação não solicitada
logotipo da Coolutils

Resposta da Coolutils

Thank you, Kryten!

Avaliado com 5 de um total de 5 estrelas

Coolutils helped me enormously

Coolutils helped me enormously. I had to buy a new computer and had not stored the Registry Key so I could not download, I contacted them and by end of day they replied with very clear instructions on downloading the product. I use the Audio Converter in my work so it was quite a relief to be made secure in that by their assistance. Thankyou Coolutils.

28 de junho de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I have been very frustrated with this…

I have been very frustrated with this program. When I did the trial it appeared that it would do what I needed. I purchased the Pro version and had difficulty with it. You can't get a person on the phone when you call you have to leave a message or use email. I tried both, after several days and finally requesting a refund I did receive a call. I was able to figure out part of the problem, but it still doesn't do what I thought it would or what I actually need.

25 de junho de 2019
Avaliação não solicitada
logotipo da Coolutils

Resposta da Coolutils

Diana,
I am sorry you had problems registering our apps. Some machines with some antiviruses in very seldom cases might prevent users from adding info into the registry. Our support manager Nash did his best offering several ways to solve the problem. None of them worked, that's true. However, 18 emails in 1-week thread at least show that he never left you unattended.

The full refund has been issued. I know it's not the perfect outcome, but in this case, we can't do more. I am sorry we can't refund the time you spent on this issue.

Avaliado com 5 de um total de 5 estrelas

Total Image Converter program

I had lost the program in when I bought a new computer. I contacted Cool Utils, who sent me a code to reinstall the program at no cost, on the basis that I had acquired the license, even though it was over 5 years ago. Their support team were really helpful in guiding me through the réinstallation process.

20 de junho de 2019
Avaliação não solicitada
logotipo da Coolutils

Resposta da Coolutils

Thank you so much for your review!

Avaliado com 5 de um total de 5 estrelas

Quick and Professional

They wanted to know about my user experience (UX). We had a couple of emails go back and forth with a rather quick response time. They care about my satisfaction with the program and want to give me continuing support. Great people to deal with!

18 de junho de 2019
Avaliação não solicitada
logotipo da Coolutils

Resposta da Coolutils

Thank you, Kevin!

Avaliado com 5 de um total de 5 estrelas

Great

Great, the only programme that works to convert to the right mp3 format to play the music in my car. All other mp3 formats simply won't play. Life saver! Thank you Coolutils!

11 de junho de 2019
Avaliação não solicitada
logotipo da Coolutils

Resposta da Coolutils

Thank you, Maria! We are so glad our Total Audio Converter helps you enjoy music.

Avaliado com 1 de um total de 5 estrelas

I emailed from their webpage last week…

Funny you respond quickly when you get a bad review, I would suggest you direct your time more toward customer support rather than social media. PLEASE RESPOND TO MY EMAIL INSTEAD OF SOCIAL MEDIA!! its really strange how fast your reply to this and I get NO response from support.

6 de junho de 2019
Avaliação não solicitada
logotipo da Coolutils

Resposta da Coolutils

Hello Randy,
I have just checked and found your only email received 8 hours ago. We will certainly resend you the key asap. It normally takes us 8 -12 hours to reply to all issues.

However, you said that you contacted us last week. It's weird that we didn't receive anything, we have to check the issue. Did you use the same Contact form on the site (https://www.coolutils.com/Contact) in both cases?

Update: It seems we are having problems with Zendesk as we use as our support platform. The replies don't reach our users. We are working on it. We will contact Randy via other means right now.

Update2: Thanks to Randy, we have found the bug in our helpdesk, everything is fixed now. I apologize for the inconvenience. I know how frustrating it is when you don't get replies to your requests. We have added additional steps to make sure our replies reach our users.

Avaliado com 5 de um total de 5 estrelas

Great products and good company

Great products at very low prices, excellent support and very cooperative.

27 de maio de 2019
Avaliação não solicitada
logotipo da Coolutils

Resposta da Coolutils

Thank you very much! Come back for more handy apps to www.coolutils.com

Avaliado com 5 de um total de 5 estrelas

The Total Audio Converter is by far the…

The Total Audio Converter is by far the best I've ever used, having had it for almost 5 yrs. & only two minor hiccups both quickly resolved by CoolUtils. If you a product like this then I believe this is the best.

4 de maio de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Total Outlook Converter Pro Does not work for any real application

Purchase a business license for Total Outlook Converter Pro, paid extra for support. The product does not work on on PST of an medium size or larger crashes after an hour of processing. I can't get it to work on anything but exporting email groups of only 100 to 200 emails. This is useless to me. Tried to get support help with no response. Buying support provides no support. Not at all satisfied with this product.

4 de abril de 2019
Avaliação não solicitada
logotipo da Coolutils

Resposta da Coolutils

Hello Merritt,
Thank you for your feedback! I have checked the help desk to realize that you purchased Total Outlook Converter Pro on Apr 4. You informed us about the issue the same day. Our support manager within 1 day replied and asked for the source file. We can't fix the problem before we detect it. I assume you might have missed the reply. I am sorry, we should have called you instead, all our fault.

I know how it feels when you can't convert your emails though you paid for it. You start to believe that the app does not work at all. It is wrong. Total Outlook Converter Pro works with hundreds of users and we normally test it on our side every week. However, all PST files are different. Yours contains smth that causes the problem. We are eager to fix it and are looking forward to your source file.

I am sorry for the inconvenience. We try to reply as fast as possible, normally within a day.

Avaliado com 1 de um total de 5 estrelas

DO NOT USE FOR COMMERCIAL USE - Issues can only be solved by paying for upgrades.

DO NOT USE FOR COMMERCIAL USE. POLICY UNACCEPTABLE
YOU HAVE TO PAY FOR UPGRADES YOU DO NOT NEED. Even when poor programming practices/divergence (commands working on old versions do not work on additional clients or additional purchase is the cause.)

Re: PDFCombine Pro (commercial)
The program's dev.s changed command line parameters required in a version change. When we purchased an additional licence for a new client on our network it would crash from the older call (required new upgraded call). We requested to have the previous version for this client (instead of the new version which won't play nice with the prior version) and were told no. Then we requested to have an upgrade from version 4.1 to 4.2 for the clients we had already paid for, and were told we could do that.... If we purchased the each upgrade at 50% off of the new price and reinstalled from scratch (really just buying the software again at half off. What a racket!)

Once Purchased a commercial licence version should get major or divergent upgrades just like any other software. This is very shady to break your own code (with an unneeded update) and then have the audacity to charge your customers a fee so they can fix old versions to play with a new version. sale of older versoins at current prices would be acceptable, Backward compatibility would be acceptable, a free upgrade would be acceptable. Any of those solutions should be expected on a commercial license / multiple client repeat customer, not "Rebuy everything have purchased so far at half off due to our code change which you do not require or want."

20 de março de 2019
Avaliação não solicitada
logotipo da Coolutils

Resposta da Coolutils

Dear Douglas,
I am sorry you have faced problems with PDF Combine Pro. Paid upgrades are part of our company's policy and it's open to all users. You purchased the original license back in 2015 and never paid for any upgrades. We have issued a free upgrade to you back in 2016 when you reported an issue. You purchased a new copy of PDF Combine Pro in 2019 and it was a new build, different from the one you used for years. So the support manager asked you to upgrade the previous version to keep up to date.

We develop our apps, constantly add new options and fix problems. We can't offer 100% backward compatibility when a client wants to use both the old and the new version and have the same switches.

However, we will be happy to issue you a free key this time as we value our customers in all situations.

Avaliado com 5 de um total de 5 estrelas

Best service EVER!

These people bend over backwards to help you out. I had purchased some of their software but years later, after a flood, hurricane, leg amputation, and moving a few thousand miles to a new home - I could not install the software on a new computer. No questions asked. I provided my old key, they sent a link to get the latest software and a new key. You can't ask for me. Thank you. :-)

2 de março de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

CoolUtilts Total Audio Converter

Purchased old version of Total Audio Converter eight years ago, and still able to receive updates (with a new serial code) after contacting the company (using email) .
Excellent after service.

27 de fevereiro de 2019
Avaliação não solicitada

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