The Cotswold Company - Tunbridge Wells Avaliações 

62
O TrustScore é 5 de um total de 5

4,8

Mount Pleasant Road 95-97, TN1 1QG Royal Tunbridge Wells, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Cotswold customer service and the delivery team have made everything so easy for me. I was slightly concerned about something an have had all my problems solved, what a great customer service. Thank y... Ver mais

Avaliado com 5 de um total de 5 estrelas

Your staff are warm, friendly and personable. Your showroom is our dream home. When we moved into our new home we called your Tunbridge Wells showroom and placed our order directly on the back of us h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Furniture came exactly as described. Extremely sturdy and well made. Delivery came on time and driver and his mate were polite and helpful. They placed the Furniture in the room required, built my w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delivery6917853 I was kept in touch with developments. Sofa lovely. Ross and Gavin arrived in time. An excellent, friendly and efficient delivery service.


Detalhes da empresa

  1. Loja de Móveis para Quartos
  2. Loja de Móveis
  3. Loja de móveis para sala de estar

Escrito pela empresa

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Escrito pela empresa

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Informações de contato

  • Mount Pleasant Road 95-97, TN1 1QG, Royal Tunbridge Wells, England, Reino Unido

  • 01892 486989

4,8

Excelente

O TrustScore é 5 de um total de 5

62 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(62)

5.373 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great Quality

The quality of the product is outstanding and will last the course of time. Installed by Kyle.J and Kyle.M whose attention to detail and workmanship was impressive.

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Tunbridge Wells

Resposta da The Cotswold Company - Tunbridge Wells

Good afternoon Clive,

We're happy to hear that you find our product's quality outstanding and long-lasting! We appreciate your positive feedback regarding the installers' impressive workmanship and attention to detail.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Good to see the furniture in Tunbridge…

Good to see the furniture in Tunbridge Wells; very helpful advice from staff.
Delivery turned up as arranged, polite & conscientious manner by Craig, Kelly, Sylvester. Thank you.

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Tunbridge Wells

Resposta da The Cotswold Company - Tunbridge Wells

Good morning David,

We appreciate your positive feedback! We're happy to hear that you found our staff helpful and that the delivery team was polite and conscientious. Thank you for your comments!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

I love the staff

I love the staff , they are professional and welcoming. The Tunbridge Wells store is one of my best shopping experiences. And the quality of the furniture etc is definitely up there as one of the best.

1 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I’ve held off writing this but I have…

I’ve held off writing this but I have to now consider posting a review.but for now you are in notice if nobody calls me by lunchtime tomorrow standby!!

26 de janeiro de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Tunbridge Wells

Resposta da The Cotswold Company - Tunbridge Wells

Good morning Ian Giles,

Thank you for reaching out. In order for us to look into this further and resolve it as quickly as possible, could you please provide your order number?

Once we have this, we’ll be able to investigate and get back to you promptly.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Earle and Matt D were professional

Earle and Matt D were professional, friendly and very helpful delivering our order.

14 de janeiro de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Tunbridge Wells

Resposta da The Cotswold Company - Tunbridge Wells

Good afternoon Neil Todd,

We're happy to hear that our team provided professional and helpful service during your delivery. Thank you for your positive feedback and your order!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from Olivia in the Tunbridge Wells store

I recently went into the Tunbridge Wells store to look at bedside cabinets 'in the flesh', and compare a few different models. I was escorted around by Olivia, who was extremely helpful, charming and, above all, patient!

I finally found the most suitable cabinets (Chester Classic Cream bedside table) and they are very good. However, the most memorable aspect was the exceptional customer service, which you find so rarely nowadays. Well done, Olivia; you are a credit to the company.

28 de dezembro de 2025
Avaliação não solicitada
logotipo da The Cotswold Company - Tunbridge Wells

Resposta da The Cotswold Company - Tunbridge Wells

Good afternoon Ian Armitage,

We're happy to hear that you found the perfect bedside cabinets! We appreciate your kind words regarding the service you received in our store. It's great to know that our team member was helpful and patient. Thank you for your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

I love this company

I love this company - My living room is all furnished from The Cotswold Company and it looks amazing. The furniture is attractive, well built and solid and the furnishings fit perfectly; you can tell that there is attention to detail. I bought everything from my local store and I will continue to go in and see them when I am in town - it feels like going home!

20 de fevereiro de 2025
Avaliado com 3 de um total de 5 estrelas

Conversant

Quality of the table acceptable for the price bracket. Staff need to be more conversant with the products they sell to ensure greater customer satisfaction for the Twentieth First Century.

17 de outubro de 2025
logotipo da The Cotswold Company - Tunbridge Wells

Resposta da The Cotswold Company - Tunbridge Wells

Updated 4/11/25

Good afternoon Howard Jones,

We appreciate your feedback and are glad we could find a resolution. While we understand there were some challenges, we value the opportunity to learn and improve. Thank you for your patience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

******************************

Good Morning, 

Thank you for taking the time to share your feedback. 

We’re pleased to hear that you’re satisfied with the quality of your table, and we truly appreciate your comments about our service. We’re always looking for ways to improve, and your point about product knowledge is well taken, we’re investing in further training to ensure our team can offer more detailed, confident support to every customer. Your feedback helps us do better, and we hope to welcome you back again soon.

Kind regards, 

Laura Lomsargyte
Customer Care Team Leader

Avaliado com 5 de um total de 5 estrelas

Beautiful furniture beautiful showroom

Beautiful furniture beautiful showroom. Amazing staff. I dealt with a lovely young lady called Charlotte. An absolute asset to the company. I used to have a retail business and if all staff were like her it would be amazing. I bought two items and will be going back for more.

20 de outubro de 2025
Avaliação não solicitada
logotipo da The Cotswold Company - Tunbridge Wells

Resposta da The Cotswold Company - Tunbridge Wells

Good afternoon Kathy Gates,

We're happy to hear that you found our furniture and showroom beautiful. It's great to know that you had such a positive experience with our team member. We appreciate your kind words and look forward to your return.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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