Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
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Veja o que dizem as avaliações
Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Ver mais
A empresa respondeu
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Ver mais
A empresa respondeu
It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de madeira
- Loja "Faça Você Mesmo"
- Loja de Portas
- Loja de artigos para reforma residencial
- Serviço de Paisagismo
- Loja de artigos para paisagismo
Escrito pela empresa
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Informações de contato
Quarry Lane, PO19 8PE, Chichester, Reino Unido
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Simon! We’re delighted to hear you find us reliable and that the delivery team are always friendly and helpful. We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Timber material is straight and great
Timber material is great. Helpful staff and Quick delivery
14 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Fraser for your review but sorry to hear about your delivery. I have checked your order and have seen you paid £20 inc.vat not £36. If you wish to discuss further, please email me at - ben.gale@coversmerchants.co.uk. Many thanks, Ben
Excellent service and delivery of my…
Excellent service and delivery of my order, driver ver nice and helpful good experience shopping online well done ...
14 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your fantastic review, Peter! We’re delighted to hear you had an excellent experience with both the service and delivery of your order. It’s great to know the driver was friendly and helpful too.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Easy to order and prompt delivery
13 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Mark! We’re pleased to hear you found the ordering process easy and the delivery prompt. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you for your brilliant review, Paul! We love the wordplay! We’re delighted to hear you got the right wood, in the right size, and delivered on time.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Overall excellent!
Good communication, friendly staff in office. Driver also very friendly and made light of what I know is difficult road access to the property, Materials were placed exactly where I wanted and good quality timber and cladding. A big thank you to Covers, will be using again.
11 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for this glowing review of our overall service. I will make sure the driver is made aware of your comments. Many thanks for your order. Ben
My delivery of bricks was 2 days before…
My delivery of bricks was 2 days before the agreed delivery date. However, the driver was extremely helpful and patient while my wife moved the car to allow the delivery to be put up the drive. He is a credit to your organisation 👍
7 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you John for your review. I will make sure the driver is made aware of your comments. Apologies the delivery was earlier than expected. Someone should have called in advance to inform you. Many thanks for your order. Ben
Resposta da Covers Timber & Builders Merchants
Thank you Malcolm for your review. Glad to hear everything was 5 STAR. Many thanks, Ben
Sleeper delivery
Bought some railway sleepers and pea shingle on line which was quick and easy except Covers do not accept Amex. I got a call the following day to let me know when to expect my delivery. Very friendly and highly skilled driver craned my items onto my drive. Job done! Thank you
11 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Tim for your review. Glad to hear the service was 5 STAR. Many thanks, Ben
I recently had an extension built and…
I recently had an extension built and had to go shopping for a new kitchen. We shopped around but chose Covers and are glad we did. Darren helped us with our design from start to finish and couldn’t have been more helpful. He was always responsive to emails and calls and resolved all our queries and questions. The quality of our kitchen was excellent and the price point very competitive. Covers provide a local and personal service without compromising on quality. I would definitely recommend.
15 de junho de 2026
Avaliação não solicitada
Resposta da Covers Timber & Builders Merchants
Thank you for this glowing review of our kitchen department and praise of Darren. He is an excellent kitchen designer and we are fortunate to have him. I will make sure he is made of your review. Many thanks for your order. Ben
Resposta da Covers Timber & Builders Merchants
Thank you for this 5 STAR review. Glad to hear everything was to your liking. Many thanks, Ben
Excellent and friendly service
Excellent and friendly service. The company were very quick to get in touch to confirm our order and delivery day. The delivery driver was polite and helpful. Would definitely recommend.
11 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for this excellent review of our online service and the Aldershot branch. I will make sure they are made aware of your comments. Many thanks, Ben
I found the online portal very good and…
I found the online portal very good and I was phoned back within a couple of hours. Very good. Keep up the good work.
10 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your review! We’re delighted to hear you found the website easy to use and that the team got back to you so quickly. We really appreciate your kind words and support, thank you, and we look forward to helping you again soon! Many thanks, Olivia.
Great experience from start to finish
Great experience from start to finish
Customer service was excellent n very friendly staff throughout
8 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your lovely review! We’re delighted to hear you had a great experience from start to finish and that the customer service was excellent, with friendly staff throughout. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Issues in quality, processing and service
A lot of the wood delivered had imperfections.
For delivery I was told the items would be left in the garden (I rang to ask this as had to plan my day around it). Driver then dropped it curbside whilst I was an hour away from home as stated the garden would only be possible if reachable from the grab lorry (was not told this when I asked initially).
Ordered 80m of decking board, requested that it be prepared at 3.6m a board in the notes as directed by the website, decking boards came at 4.5m? so I now have serious wastage and I'm three boards short.
9 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Elliot for your review. I am sorry to hear about these issue. I will investigate to why this happened and will email you directly with my response. Many thanks, Ben
My last 3 orders you have changed…
My last 3 orders you have changed delivery dates
10 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Kevin for your review. I am sorry to hear about the delayed deliveries. I will investigate to why this happened and will email you directly with my response. Many thanks, Ben
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Austen! We’re delighted to hear you were happy with the great service and good pricing. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Very good service on both of my…
Very good service on both of my deliveries. 2nd wasn’t all in stock but was notified about the delay so not deal breaking. Will be using again in the next few days.
29 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your review! We’re delighted to hear you received very good service on both of your deliveries. We appreciate your understanding regarding the stock delay on the second order, and we’re pleased the team kept you informed.
Thank you for your continued support, we look forward to helping you again in the next few days! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Phil! We’re pleased to hear you were happy with the quality of the timber and found the team helpful and efficient. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Chris! We’re pleased to hear you were very happy with the service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
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