Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
A empresa respondeu
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Veja o que dizem as avaliações
Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Ver mais
A empresa respondeu
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Ver mais
A empresa respondeu
It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de madeira
- Loja "Faça Você Mesmo"
- Loja de Portas
- Loja de artigos para reforma residencial
- Serviço de Paisagismo
- Loja de artigos para paisagismo
Escrito pela empresa
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Informações de contato
Quarry Lane, PO19 8PE, Chichester, Reino Unido
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Chris! We’re pleased to hear you were very happy with the service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Mr Monk! We’re pleased to hear you received quick service and that the delivery driver provided skilled and professional service. We really appreciate your feedback and look forward to helping you again soon! Thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you Paul for your review. Great to hear service was 5 STAR. Many thanks, Ben
Resposta da Covers Timber & Builders Merchants
Thank you Simon for your review. Great to all areas was 5 STAR. Many thanks for your order. Ben
Really quick delivery, reliable costomer service
Really quick delivery. Ordered Saturday, had a phone call Monday delivered Tuesday. Delivery driver really helpful and polite. Have used Covers a few times can;t fault them.
6 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Steven for this great review. Really appreciate the feedback. Many thanks, Ben
Resposta da Covers Timber & Builders Merchants
Thank you Alan for this 5 star review. Really appreciate the review. Many thanks, Ben
Very helpful
Very helpful, however their website lacked detail for the item I ordered, resulting in an issue with the correct amount I needed.
5 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Scott for leaving the review. Sorry to hear about the lack of detail. I would be interested to hear how we could improve this. If you don't mind, please email me at - ben.gale@coversmerchants.co.uk with some more information and I will make sure it is amended. Many thanks for your order. Ben
Good communication, great service.
Good communication, great delivery, very friendly.
5 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for this 5 STAR rating and excellent feedback. We really appreciate it. Many thanks, Ben
Just what and when i needed
Good price, good coms, prompt delivery, excellent delivery driver
5 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Adrian for this positive feedback and praise of our driver. We really appreciate the review. Many thanks, Ben
Great company with excellent service
Was down by an online supplier of roofing materials. Found what I needed in stock at a branch where I was working and did a click and collect. Everything worked fine, someone from the branch phoned me, and I picked the order up at 7:30am. Excellent service!
27 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Eric for this amazing review. So happy to hear you liked everything about our service and product range. We really appreciate the feedback. Many thanks for your order. Ben
Perfect pond pebbles.
The product was exactly what was needed and the delivery driver friendly and helpful.
23 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Anne for this great review. I am glad to hear the product and service was 5 STAR. Many thanks for your order. Ben
Resposta da Covers Timber & Builders Merchants
Thank you for this excellent 5 STAR review. We really appreciate your feedback. Many thanks, Ben
Good product range and pricing
Good product range and pricing. Brought everything I needed from one supplier. Delivery was simple and followed instructions. Good comms throughout and acknowledged the order and delivery date. Great experience. Thank you!
26 de abril de 2026
Resposta da Covers Timber & Builders Merchants
Thank you, James, for the glowing review. We aim to provide a true one-stop shop, so it’s great to hear this feedback from our customers. Many thanks, Ben
Resposta da Covers Timber & Builders Merchants
Thank you Petar for this excellent 5 STAR review. Really happy to hear your comments. Many thanks, Ben
Staff are very informative and prices…
Staff are very informative and prices are competitive.
31 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your feedback. It’s great to hear the team were helpful and that our pricing is competitive. We really appreciate you taking the time to leave a review.
Many thanks,
Ben
Darren was extremely helpful
Darren was extremely helpful and professional. He was prepared to go out of his way to ensure I was happy with the end result. He responded quickly to enquiries and was very efficient - as well as nice!
5 de junho de 2026
Avaliação não solicitada
Resposta da Covers Timber & Builders Merchants
Thank you for the great feedback. I’m really pleased to hear Darren was so helpful and professional, and that he went the extra mile to make sure you were happy with the end result. I’ll be sure to pass your comments on to him.
Many thanks,
Ben
Resposta da Covers Timber & Builders Merchants
Thank you George for this excellent 5 STAR review. Glad to hear everything was all ok. Many thanks, Ben
Building supplies
Great company good prices delivered super quick.
My go too now.
Keep it up guys.👍
31 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Nick for this glowing review of our Southampton branch. Glad to hear everything was good for you. Hope to see you again soon. Many thanks for your order, Ben
Exceptional customer service.
Customer service exceptional and sleepers purchased good quality.
19 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your fantastic review, John! We’re delighted to hear you received exceptional customer service and were happy with the quality of the sleepers. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Decent service
The delivery came a day early and incomplete, but after a phone call the delivery was completed next day. It was just one of those occasional and inevitable human errors and the helpful, apologetic staff resolved it all very quickly and efficiently.
11 de maio de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Mark for your review. I am sorry to hear about the delivery and the missing products but glad to hear everything got sorted out in the end. Many thanks for your order. Ben
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