The level of care and empathy shown during such a sensitive moment by Vivienne at the Cambridge location, provided a profound sense of comfort. It is truly heartening to witness such deep compassion o... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The CPC were nothing less than incredible. Our beautiful girl Suzie passed unexpectedly although she was 13 she always seemed bigger than life itself. Nothing slowed her down! We didnt know what to ex... Ver mais
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We recently said a beautiful goodbye to our beloved Westie at CPC Cambridge. Throughout the whole process, the team treated us with such kindness, care, and dignity, making a very difficult time a lit... Ver mais
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Arranging everything over the phone was no problem, the lady was considerate and kind. Only things I'm upset about is the beech casket comes sealed and can not open and family want some ashes in memo... Ver mais
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Detalhes da empresa
Escrito pela empresa
CPC offers a wide range of pet cremation services as well as numerous memorial plaques, keepsakes, caskets and urns. At CPC, we understand the emotional weight of loss and offer a dignified farewell for your beloved pet. With utmost respect and compassion, we ensure their journey is more than just a service—it’s a heartfelt tribute. Explore our website and discover our respectful, affordable approach, designed to support you during this challenging time, and you can be assured that your cherished companion will be treated with the care and reverence they rightly deserve.
Informações de contato
A505 Main Road, Thriplow Heath, SG8 7RR, Royston, Reino Unido
- 01763 207700
- info@cpccares.com
- www.cpccares.com
4,2
Muito Bom
228 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
CPC FROM START TO FINISH WHAT FANATIC GOOD IT ONLY TOOK 10 DAYS FROM START TO GETTING MY CAT BACK HOME JODA THANK SO MUCH ANY ANSWERS YOU WANTED TO ASK THEM THEY WAS KNOW PROBLEM SPOKE REALY WELL
Spoke you all the way and nothing was a problem to answer well done CPC
1 de agosto de 2025
Avaliação não solicitada
Resposta da CPC
Thank you for your lovely feedback. We’re so pleased we could guide you through the process and return Joda home so quickly. Your kind words mean a lot to our team.
Warm regards
The CPC Team x
Think sensibly in a bad situation and ask questions
My dog became ill v quickly and had to be pts on the 23rd July. I was shell shocked and should have thought more sensibly but at the time was too distressed. Requested a private cremation with the vets that was noted. My lovely dog was cremated on the 28th and not returned to me till the 6th August (why so long). When he was returned his name was spelt wrong, I had to call the vets as it had been so long since he was pts to find out where he was. I then collected his ashes to find a card inside again with the altered wrong name giving cremation details. I emailed Tewkesbury to see if there was a memorial area/garden or anywhere I could visit for quiet time they never even replied so I telephoned and they said said No they do not own the land and have no facilities for that? I am devastated, I feel I let my dear friend down. I was not with him for any goodbye and I worry how much respect he was treated with by these people. The whole experience was soulless and not worthy of my dear companion.
28 de julho de 2025
Avaliação não solicitada
Resposta da CPC
We are very sorry for the loss of your beloved dog. We understand how upsetting this time has been for you, but we do wish to clarify a few points.
We do have a Garden at our Tewkesbury site, which is open for quiet reflection, and we would never tell a caller otherwise. I am sorry if there was any misunderstanding when you contacted us.
When a private cremation is arranged through a veterinary practice, ashes are returned to the practice on our next scheduled collection with them. This is why we advise allowing up to 10 working days. If this was not made clear by your practice, we apologise for the upset this caused.
Please be assured that every pet entrusted to us is treated with the utmost dignity and respect at all times.
Kind regards
The CPC Team
Resposta da CPC
Thank you for your kind words. We're so glad to hear you were happy with the care you received and that our team could support you during such an important time.
Your feedback means a great deal to us.
Warm regards
The CPC Team
Amazing
I was honestly debating on having my beloved boy cremated despite wanting his ashes as I was sure pet cremation was just a way to exploit the vulnerable. I was in tears when Stephanie answered my call. She was absolutely amazing. Not only explaining the process to me but I learnt that its a requirement for employment at cpc that you are a pet owner. This instantly made me feel so much better. She gave me all the time I needed and not only getting the arrangements sorted but having a chit chat about everything else too.
My biggest fear was that the 'baby' id raised amd adored would become 'just a dog' and treated as rubbish.
Knowing that as a fellow pet owner/human Stephanie has been through this process herself and can really understand how i feel made everything bearable. I couldn't be more grateful to Stephanie and cpc for not only arranging the necessary but giving me the time to talk.
This company really does understand the grief you feel loosing your baby.
Can't say thank you enough
5 de agosto de 2025
Avaliação não solicitada
Resposta da CPC
Dear Claire
Thank you so much for sharing your heartfelt experience and for placing your trust in us during such an emotional and difficult time. We are truly sorry for the loss of your beloved boy.
It means the world to us to know that Stephanie was able to offer you the compassion, time, and reassurance you needed. Your words beautifully reflect everything we aim to provide — not just a service, but genuine care and understanding from one pet lover to another. We are incredibly proud to have team members like Stephanie, whose empathy and warmth help make such a painful moment feel a little less overwhelming.
Please know your boy was treated with the utmost respect, and we’re honoured to have helped you say goodbye in a way that felt right to you.
With deepest sympathy,
The CPC Team
This is our 3rd time using CPC over the…
This is our 3rd time using CPC over the last 3 years and each time they have been fantastic.
The lady that took my initial phonecall was sympathetic and professional and we received each of our boys back home in very quick time.
Hopefully we wont need their services for a long time now but when the time comes to say Goodbye to our 2 puppies we will not hesitate to trust CPC with them as we know they're in good hands as were Pickle, Murphy Moo and now Rusty .
Thankyou CPC
4 de agosto de 2025
Avaliação não solicitada
Resposta da CPC
Thank you so much for your kind and heartfelt words. We're truly honoured that you have entrusted us with Pickle, Murphy Moo, and most recently, Rusty. It means a great deal to know that we were able to support you during such emotional moments and that our team, especially the colleague who took your initial call, was able to offer the care and compassion you needed.
We know how deeply loved each of your pets were, and it’s a privilege to be part of their final journey with you.
Thank you again for your trust and for taking the time to share your experience with us.
Warm regards
The CPC Team x
Our 14 year old cat Chairman Meow died…
Our 14 year old cat Chairman Meow died on Wednesday 30th July.
This was unexpected and we tried to ring up some local crematoriums. No others answered the phone that day…
We rang CPC Cambridge and although we waited in line for 20 minutes, when we spoke to the lady it was very professional.
We took Chairman to the venue before midday the following day and they called us 2.30pm saying we could return to collect his ashes which we did (we paid extra for same day collection). We went to lovely nearby RSPB Fowlmere to be with nature whilst awaiting the call.
We had a print of his paw taken and returned home to scatter his ashes.
The remembrance/memorial garden is very nice, and it felt like Chairman got a fly pass of planes from Duxford during the time he was at CPC.
Vivienne was very kind throughout the whole day, not only to my wife and I but more importantly to little Chairman.
Rest in peace küçük aslan (little lion)
31 de julho de 2025
Avaliação não solicitada
Resposta da CPC
Thank you so much for taking the time to share your experience with us during such a difficult time. We are truly sorry for the loss of your beloved Chairman Meow – he clearly meant the world to you both.
It means a great deal to hear that our team, especially Vivienne, was able to offer kindness and support throughout your visit. We’re glad we could help you say goodbye in a way that felt respectful and comforting. The image of Chairman receiving a fly-past from Duxford is a beautiful one, and we're honoured to have played a small part in his farewell.
Thank you again for your kind words, and we send our heartfelt condolences.
Rest in peace, küçük aslan.
Kind regards
The CPC Team x
CPC Cares
Amazing service I rang on the 16th July, My boy was picked up on the 17rh July and I got him back the 22nd. I was shocked at how quick the whole process was, I am so happy that he was picked up and cremated the same day I was so worried he would have been picked up then waited days for his cremation. Can’t fault these people enough for what they do for your loved pets. My boys back home where he belongs Thankyou so much for the service you provided and for getting my boy back home quickly.
16 de julho de 2025
Avaliação não solicitada
Resposta da CPC
Dear Rachel
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re truly sorry for your loss, and we're honoured to have been able to care for your boy with the respect and dignity he deserved. It means a great deal to know that the speed and care of our service brought you some comfort during such a difficult time.
Your trust in us at such a personal and emotional moment is never taken for granted. We’re so glad he’s back home where he belongs.
With heartfelt thanks,
The CPC & Petrest Team
Tiddles sadly was cremated on the 14th…
Tiddles sadly was cremated on the 14th n i got his ashes back today amazing so fast n a beautiful box and card
18 de julho de 2025
Avaliação não solicitada
Resposta da CPC
Thank you for your kind words. We're so sorry for your loss of Tiddles, and we're glad we could return him to you quickly and with care. It means a lot to know the box and card brought some comfort during this time.
With sympathy,
The CPC Team
Absolutely amazing company.
Absolutely amazing company.
My boy was cremated on the 5th and we received his ashes back on the 11th, he came home with a beautiful bottle filled with some of his fur, a paw print, a card from the company,with his ashes,all packaged up with care.
So a big thank you for looking after our baby Boo Boo xx
11 de julho de 2025
Avaliação não solicitada
Resposta da CPC
Thank you so much for your kind words. We’re honoured to have cared for your beloved Boo Boo and are truly grateful for your trust during such a difficult time. xx
Compassion for our beloved dog - Cambs/Herts site
This is [sadly] the 3rd time over 15 years we've used the facilities and service for one of our dogs at the CPC Cambridgeshire/Hertfordshire site. In general, the experience of the CPC Pet crematorium and their Petrest service has always been empathetic to our needs. Their [Petrest] website doesn't really do it justice and could do with a significant update to explain what they do and what we get in return in more detail, there is a lot to absorb, choices to decide upon etc, all whilst in a state of sad emotions; it is a business of course like a human funeral directors. I found their email reply quick, although when initially phoning it did take a time to get through, but having used the CPC crematorium before, I knew it was worth the wait. I suppose the most important part for me, apart from collecting our deceased dog from the vet, was the availability to visit and spend some last time with our lovely dog, to say a final goodbye. Their separate lounge and actual resting area for our dog was tasteful and peaceful; their was no rush [on a weekday] which was important for me. They [Petrest] collected our dog from the vets and laid him out in rest for our visit. His ashes were given to us in a nice casket of our choice. Whilst on this recent occasion something didn't go exactly to plan, it didn't tarnish the overall good experience. We had conversations with 4 different staff and found them all to be understanding and helpful.
23 de junho de 2025
Avaliação não solicitada
Resposta da CPC
Thank you for taking the time to share your experience, especially during such a difficult and emotional time. We're truly sorry for the loss of your beloved dog and deeply appreciate your trust in returning to us for the third time over the past 15 years.
We're heartened to know that our team at the Cambridgeshire/Hertfordshire site was able to offer you the compassion, care, and space needed to say goodbye in a peaceful and respectful setting. Your comments about the resting area and unhurried experience are incredibly valued — it's so important to us that families feel supported during every step.
We’re also glad to hear that while there was a small hiccup during this visit, it didn’t take away from your overall experience and that you found our staff to be understanding and helpful. That means a lot to us.
Thank you once again for your trust, your candour, and your kind words. If there's anything more we can do for you now or in the future, please don’t hesitate to reach out.
With heartfelt condolences,
The CPC & Petrest Team
Didn't even answer the phone
Didn't even answer the phone, so still no clue if the vet sent my dog here and can't find her, so definitely won't use for any other pets!
1 de julho de 2025
Avaliação não solicitada
Resposta da CPC
We are very sorry that you are feeling distressed, but without any identifying details (vet practice, name of your pet, dates etc) or follow-up from you, we are unable to confirm whether your pet is with us, nor can we respond meaningfully to your review.
Our phone lines are open and we are answering calls, although during peak times there may be increased wait times while we talk with other pet owners. If you still require assistance, please contact us directly at info@cpccares.com, and we will do everything we can to help.
Kind regards
The CPC Team
My Cat had to be put to sleep on 18th…
My Cat had to be put to sleep on 18th June 25 as she had cancer the PDSA said they normally use CPC to collect the pets, cremate them then return them to the owner we cannot get intouch with this company we were informed that they use DPD courier to deliver pets ashes back, this horrified us we cannot get intouch with DPD also. Absolutely shocking, where is my pets ashes?
18 de junho de 2025
Avaliação não solicitada
Resposta da CPC
Dear Lorraine
We’re very sorry to hear about the loss of your beloved cat, and we completely understand how distressing this time must be for you.
We must clarify that we have not received any emails from you regarding your pet’s ashes and without any further information, I am unable to check out phone systems. Our phone lines have been fully operational since the end of May, and we’ve been assisting families daily without issue. If you’ve been trying to reach us and haven’t had a response, it’s possible the contact details provided were incorrect — please do reach out to us directly by emailing us at info@cpccares.com providing your full contact details so we can assist you immediately.
Regarding the return of ashes: in some cases, depending on the arrangements made by the referring veterinary practice, ashes may be returned by a trusted courier such as DPD, but this is always handled with the utmost care. We completely understand your concern and would like to look into your individual case to provide reassurance and a clear update.
Please get in touch with your name, your pet’s name, and which PDSA practice involved, and we’ll be able to locate your records and help straight away.
Kind regards,
The CPC Team
Compassion And Respect My Arse
My Cat Was Put To On Saturday, Our Vet Told Us To Contact Cambridge Pet Crematorium On Monday To Arrange The Cremation But They Choose Not To Answer The Phone At All And I'm More Stressed Now Then When I Had To Put My Cat To Sleep.
Complete Joke Of A Company.
Although The Reviews On Trustpilot Speak For Themselves And Maybe The Answer We Receive Will Blame Their Phone Lines Or Their Location Like Everyone Else's Reply !!!!
30 de junho de 2025
Avaliação não solicitada
Resposta da CPC
We're very sorry to hear about the loss of your cat, and we truly understand how emotional and stressful this time can be. We want to sincerely apologise for the added frustration you've experienced when trying to reach us.
That said, your comment that we “chose not to answer the phone” is simply untrue and unfair.
Our team was answering calls throughout the day on Monday, and we received and supported many grieving pet owners during that time. If we missed your call or if the lines were engaged when you rang, we regret that deeply—but it is absolutely not the case that we ignored you. To suggest otherwise, and to call us a “joke of a company,” is both inaccurate and extremely upsetting to the team who work tirelessly every single day to support bereaved families with care and compassion.
We would welcome the opportunity to speak with you directly to understand what happened and how we can support you now. Please email us at info@cpccares,com with your contact details or call us again—we will do all we can to help.
Regards
The CPC Team
Our beautiful retriever Cooper had to…
our beautiful retriever Cooper had to be put to sleep on Monday,he was cremated and we received his casket today Thurs,very quick and efficient service we now have him back home where he belongs .Thanks to all concerned. Delia Oneill
19 de junho de 2025
Avaliação não solicitada
Resposta da CPC
Dear Delia,
Thank you so much for your kind words. We're truly sorry for your loss — Cooper sounds like a very special companion. We're glad we could help return him home to you so quickly and with care.
Thinking of you during this difficult time,
The CPC Team x
I have built electronic equipment for…
I have built electronic equipment for decades and dealt with CPC (Farnell ) for the same time .They were helpful-efficient and to me entirely professional sending parts in a high standard of packing .
11 de junho de 2025
Avaliação não solicitada
Resposta da CPC
.
Im Urlaub verstorben und hier würdevolle und liebevolle Hilfe bekommen
Unsere Erfahrung mit CPC sind durchweg positiv. Wir mußten auf unserer Rundreise durch England unsere Hündin zu unserem großen Entsetzen einschläfern lassen. Der Tierarzt hat den Kontakt hier hergestellt und Vivien hat uns sehr geholfen und unsere Tweety liebevoll behandelt. Man hat für uns alles getan, damit wir sie schnell wiederbekommen konnten und noch am selben Tag unsere Reise fortsetzen konnten. So konnten wir Tweety mit nach Hause bringen.
Vielen Dank an das Team von CPC Cambridge
4 de junho de 2025
Avaliação não solicitada
Resposta da CPC
Thank you so much for your heartfelt message. We're truly sorry for the circumstances under which we met, but we're honoured to have been able to support you during such a difficult time.
Vivien and the team at CPC Cambridge will be touched to know their care and compassion made a difference. Ensuring that you could continue your journey with Tweety by your side was very important to us, and we're grateful we could help make that possible.
Thank you again for taking the time to share your experience. We send you our deepest sympathies and warmest wishes as you remember your beloved Tweety.
With sincere regards,
The CPC Team
I didn’t get informed about the service…
I didn’t get informed about the service they offer through my vets . I was able to contact them and spoke to an amazing person called Rueben who organised everything for my beloved pet . Communication was excellent
11 de junho de 2025
Avaliação não solicitada
Resposta da CPC
Thank you so much for your kind words and for taking the time to share your experience with us. We're truly sorry for your loss, and we're glad that we were able to support you during such a difficult time.
It’s wonderful to hear that Reuben was able to help you and provide the care and communication you needed. We'll be sure to pass on your lovely feedback to him — it will mean a lot.
If there's ever anything more we can do, please don’t hesitate to reach out. We're always here to help.
With heartfelt thanks,
The CPC Team
Dreadful
Dreadful. Couldn’t contact them for the first ten days due to ‘technical issues’ then when we finally did they told us they hadn’t collected our pet yet - 2 weeks post being put to sleep, then get told will be another ten days after this before we will get him back, so with they delay looking at a month.
Other pet cremation companies get them back to you within a few days.
When your phone lines went down for such a long time you should have bought and used a cheap phone to contact people on, or found another alternative. Appears your company has gotten to much demand for what your staff can cope with meaning the service you provide is awful.
Please save yourself the hassle and use another company.
23 de maio de 2025
Avaliação não solicitada
Resposta da CPC
We’re truly sorry to hear about your recent experience and appreciate you taking the time to share your concerns during what we know must be an incredibly difficult time for you.
We’d like to sincerely apologise for the distress caused by the delay and any added upset our technical issues may have contributed to. Unfortunately, we experienced a serious and unforeseen phone system failure that took our entire telephony network offline. Due to the rural locations of many of our teams, mobile coverage wasn’t a viable backup, and we had to rebuild the system from the ground up — a process that was completed within a week. We appreciate that this didn’t make things easier for you in the moment, but please be assured it was never our intention to be unreachable. Our voicemail messages were updated daily, directing people to contact us by email, and every email we received was responded to within 72 hours.
With regard to the delay in collecting your pet, we want to gently clarify that we are only able to collect once a veterinary practice has officially released your pet into our care. Our collection service continued without disruption throughout this period, so if there was a delay of several days before we were able to bring your pet into our care, it may have been due to factors at the practice — not a failure on our part to attend.
We’re very sorry this experience fell short of your expectations — and of the high standards we strive to uphold every day. Our team worked incredibly hard during a challenging situation, and we’re proud of how they handled it.
We send our heartfelt condolences for your loss and wish you comfort and peace as you remember your beloved companion.
Kind regards,
The CPC Team
Lies about replies or being contactable, awful
I emailed and received no reply when it's being claimed all emails have been responded to.
I tried called when they phone lines were back and pressing any option lefd to nothing. I try again, nowhere. I then try several times today and enter a que, get to the ringing part and then thrown back in the queue or like my last attempt thrown back to the queue (which gives you no indication of wait time or position) only for it to ring again and them to reject the call rather than picking it up or sending it back to the queue.
I already read a number of very concerning and disgusting things here I wouldn't have otherwise seen it they fixed the issue in a reasonable timeframe or replied to emails. Google is quite happy to remove negative reviews for companies as we know, however it's much harder to remove a trust pilot negative review without proof and they're still up.
Avoid at all costs. Spending hours trying and waiting and not even getting so much as a call back, voice message or one line email was too much for them.
At this point in picturing my precious family member treated in the same way I read in more than one review. Disgusting.
Oh and I called again as I wrote to this and got to it ringing, which clearly isn't on an automated timer as it didn't ring after the same length of time as other calls and endless ringing, thrown back to the que.
I guess I have to go to their governing body.
You added to the pain needlessly.
4 de junho de 2025
Avaliação não solicitada
Resposta da CPC
Dear CI,
We’re sorry to hear you’ve had such a frustrating experience and we’d really like to understand what happened so we can look into it properly. However, without your name, pets name, the number you called from, or the dates of contact, we’re unable to identify your enquiry.
Our phone lines have been fully operational since Monday 2nd June, and we’ve been able to take calls without issue since then. We’ve also checked our info@cpccares.com inbox and can confirm that all emails received between 20th May to date have been responded to, and everyone who left a voicemail or included contact details in their has received a call back. Lots of people emailed asking to be called without providing contact details, so they were emailed asking for those details.
We absolutely appreciate how distressing this process can be, and we never want anyone to feel ignored. If you’re willing to get in touch directly with your details, we would welcome the opportunity to clarify what’s happened and put things right if we’ve fallen short in any way. Please contact us at info@cpccares.com or call us on 01763 207700 we would be more than happy to help.
Kind regards,
The CPC Team
Had my cat put to sleep
Had my cat put to sleep, have emailed 10 times to different email addresses given to me by the vets and these people, still no reply, phone lines are down in all cremation sites, hard to believe, desperate for my cats ashes back, I have also rang them, 5 times. Another email address was given via the message left on their phone.. very strange indeed
31 de maio de 2025
Avaliação não solicitada
Resposta da CPC
Dear Michelle,
Thank you for your messages, and I’m very sorry for the loss of your cat Shane.
We want to take a moment to clarify the timeline of communication, as we are aware this has been a distressing time and want to ensure you have accurate information.
Timeline of Communication
Wednesday 28th May, 15:10
We received your first email:
"Hi, just had my cat put to sleep and was told to contact you for cremation. Kind regards, Michelle"
Unfortunately, this email did not include your contact number or any practice details, so we were unable to locate your record or respond with helpful information at that point.
Thursday 29th May, 11:20
You followed up asking for an update.
We responded that same day to request a phone number so we could speak with you directly:
"If you could please email us a phone number, then we will call you back."
Friday 30th May, 14:37
You replied with a photo of the PDSA documentation, which included your contact details.
We then attempted to call both numbers that same day – unfortunately, there was no answer.
Saturday 31st May, 14:40
We tried calling both numbers again and were unable to reach you or leave a message. We then sent the following email:
"Dear Michelle,
Sorry for your loss of Shane.
I had tried both numbers today (Saturday 2.40 pm) but was not able to leave a message.
Could you reply to this email with days/times we can call you back? Or you can phone us on 01763 207700."
Additional Context
Please be assured that we made every effort to respond and contact you once sufficient information was provided. Your review suggests repeated unanswered calls and emails; however, our systems show 4 emails received from you, beginning Wednesday 28th May, and we replied as soon as we were able to act.
Our phone lines were down from 20th to late afternoon of 30th May due to technical failures, as we communicated via voicemail, social media, and our website. All messaging asked clients to email info@cpccares.com (and only this email), which you did — and we responded in the order messages were received.
It’s also important to highlight that your call was made after 3:00pm on Saturday, when our offices were closed, and our voicemail stated this clearly. We appreciate your frustration, but it is not accurate to state that we ignored your calls over many days when the window between providing your contact details and us attempting to reach you was less than 24 hours.
Next Steps
Please confirm a convenient time for us to call you, or call us directly on 01763 207700 between 8:00am and 5:00pm Monday to Friday, or 8:00am to 3:00pm on Saturday.
Thank you for your understanding during what we know is a difficult time.
Kind regards,
The CPC Team
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