CPC Avaliações 

Resposta da CPC

Atualizado em 30 de mai. de 2025

Dear Andy

We’re very sorry to hear how you’re feeling during what we know is already an incredibly difficult time. Please understand that we’ve taken your feedback seriously, but we do want to clarify a few important points.

Firstly, we have been transparent and proactive in communicating with our clients throughout this unexpected technical issue. As soon as the problem began, we issued updates across our website, social media channels, and through our answerphone system as we had no other means of communication. We asked all clients to reach out via email so we could respond directly — and we’ve done just that, to yourself included - replying as promptly as possible and continuing to make outbound calls wherever possible.

Due to our remote location, mobile phone signals are very unreliable — but we restored outgoing landline calls as quickly as we could and have been working tirelessly to contact every client who has reached out.

For those whose pets were in our care before these issues occurred, we sincerely apologise for any delay or distress caused. Our team has been working around the clock to return ashes and provide updates. This has been an unprecedented and deeply frustrating situation for everyone involved, but please know that at no point have we stopped caring.

We are a team of people who love animals and understand the pain of losing one — and we would never intentionally cause further upset.

The CPC Team

Resposta da CPC

2 de jun. de 2025

We are very sorry to hear that you're feeling this way during such a difficult time. The loss of a pet is deeply upsetting, and we understand how important clear communication is throughout this process.

We’d like to clarify that during our recent technical outage, we regularly posted updates on our website, social media channels, and voicemail system, keeping all clients informed about the situation and next steps.

We also advised that email response times would be up to 72 hours during the outage due to system limitations. We apologise if this delay added to your distress — our team was working tirelessly to manage each case with care.

Importantly, we clearly communicated that all pets received would be cremated as requested, and that ashes would be securely stored until services and communications resumed.

Regarding the comment reportedly made by another crematorium: we will not speculate on the motivations behind this statement, but we do consider it inaccurate, unprofessional, and not reflective of our standards or service. We believe such remarks say more about the source than they do about CPC.

If you would like to discuss your individual case, please contact us directly at via email or phone (our communications services were fully restored last week), and we will be happy to assist you in tracking the status of your pet’s ashes and ensuring a dignified return.

Thank you for your patience and understanding.
Regards
The CPC Team

Resposta da CPC

19 de mai. de 2025

Thank you so much for your incredibly kind words. We’re truly grateful you took the time to share your experience. Vivian will be deeply touched to know the care and compassion she showed made such a difference during such a heart-breaking time. Saying goodbye is never easy, but we’re honoured to have been able to support you and give Amber the beautiful farewell she deserved. Your recommendation means the world to us. Sending you our warmest thoughts. 💛

Resposta da CPC

19 de mai. de 2025

Thank you for taking the time to share your experience, and we’re truly sorry for the distress caused at such a painful time. We fully understand how important it was for you to collect your dog’s ashes personally, and we deeply regret that your wishes were not honoured.

For certain veterinary partners, including PDSA, it is standard practice for ashes to be returned by courier to ensure a prompt and reliable service. However, we absolutely recognise that you made a specific request to collect the ashes in person. Sadly, on this occasion, that request was not communicated to the relevant department clearly enough, and we take full responsibility for the upset this has caused.
Warm regards
The CPC Team

Resposta da CPC

12 de mai. de 2025

Thank you so much for your heartfelt words. We’re deeply grateful you felt comforted by Amanda’s care—your message means the world to us and to her.
The CPC Team x

Resposta da CPC

28 de abr. de 2025

Dear Ms Gibbs

We are very sorry to hear of your experience and would like to offer our sincere condolences for the loss of your beloved cat.

We would like to clarify that we can only carry out the cremation service as instructed by the veterinary practice from where your pet was collected. If a communal cremation was requested by your veterinary practice, that is the service we are obligated to provide. We do not make decisions about the type of cremation — these instructions come directly from the veterinary team acting on your behalf.

Additionally, when we collect from charity-based veterinary practices, pets are sometimes released to us before the owner has had an opportunity to make direct contact with us. In these situations, it is possible that a cremation may have already taken place before we are informed of a change in wishes, as we are unable to hold pets in storage for long periods.

We would also like to clarify that we do not scatter ashes. In a communal cremation, token ashes are respectfully interred together, not scattered.

Without further details (such as your pet’s name or dates of service), it is difficult for us to investigate this fully. However, based on your description, it appears there has been a misunderstanding or an error in the original cremation request made by your veterinary practice.

Please know that we take any concern regarding a pet’s aftercare extremely seriously. We work very closely with veterinary practices to ensure that the correct wishes are followed. We regret that in this case, there appears to have been a breakdown in communication which has understandably caused you significant distress.

We welcome the opportunity to discuss this with you directly and provide any information we can to support you. Please contact our customer care team at 01763 207700 or info@cpccares.com.

Again, we extend our heartfelt sympathies during this difficult time.

Resposta da CPC

22 de abr. de 2025

Dear James

We’re truly sorry for your loss. Losing a beloved companion so suddenly is heartbreaking, and we understand this has been an incredibly difficult time for you.

We would like to look into this thoroughly, but without any details such as your pet’s name, the referring practice, or the date of cremation, we’re unable to verify or clarify what happened. If you can provide this information, we will gladly investigate and respond to your concerns directly.

Regarding keepsakes such as paw prints or fur clippings—these must be arranged before a pet is collected. Unfortunately, once your pet is in our care, it’s not possible for us to provide them. Did you email us at all when you were not able to get through?

Our crematoriums operate seven days a week to ensure timely individual care. Our phone lines are open Monday to Friday from 08:30 to 17:30 and Saturdays from 08:30 to 15:30, and we always aim to be as accessible and supportive as possible. We don’t have an “army of call centre staff,” but rather a small, dedicated team of experienced cremation advisors who genuinely care about the families we help and we’re sorry if the information you received over the phone on Monday was unclear or caused further distress.

We appreciate your feedback, and if you’re able to provide more details, we’d welcome the chance to review this fully and respond accordingly.

Warm regards,
The CPC Team

Resposta da CPC

24 de mar. de 2025

We're sorry to hear things didn't start off as expected, but we're glad to hear that the issue was quickly resolved. We're happy that you were pleased with the service, the casket, and the overall experience. Your kind words mean a lot to us, and we appreciate you choosing CPC. Thank you for your trust and support!

Resposta da CPC

24 de mar. de 2025

Thank you so much for your kind words. We're so glad to hear that Debbie could support you during such a difficult time and provide you with the closure you needed. We're honoured to have been part of your journey with Indie, and we hope the items you received bring you comfort and lasting memories. Our thoughts are with you.
Warm regards
The CPC Team x

Resposta da CPC

12 de mar. de 2025

Dear Eleanor

Thank you for your kind words and for placing your trust in us for both Scout and Lily’s cremation. We’re so glad that Ruben, Vivienne, and the team were able to support you during such a difficult time. It’s truly meaningful to hear that our gardens and surroundings brought you some comfort, and we appreciate you traveling from Cornwall to be with us.

Your recommendation means a lot, and we’re grateful to have been able to help. Wishing you all the best.

Warm regards
The CPC Team x

Resposta da CPC

24 de fev. de 2025

Dear Estelle
We truly appreciate you sharing your experience during such a difficult time.

We are incredibly grateful for your kind words about Vivien—she is truly dedicated to supporting families through these moments, and we will make sure she knows how much her compassion meant to you.

Your other two chihuahuas must be feeling the loss too, and we hope that Vivien’s advice brings some comfort to them as well. If you ever need any further support, please don’t hesitate to reach out.

Thank you for your recommendation and for trusting us with Crystal’s final journey.
With deepest sympathy,
The CPC Team x

Resposta da CPC

19 de fev. de 2025

We are deeply sorry for the distress this situation has caused you. Unfortunately, due to an internal error within our Cremation Advisor Team, Taz’s documentation was left in a pending status, which resulted in his ashes not being released as expected. We sincerely apologise for this mistake and for the lack of communication before now. However we have attempted to contact you numerous times without success.

Please rest assured that this has now been fully rectified, and Taz’s ashes will be released to you today. If there is anything further we can do to support you, please don’t hesitate to reach out to us directly.

Once again, we apologise for any additional pain this has caused during such a difficult time.

Kind regards
The CPC Team

Resposta da CPC

18 de fev. de 2025

Dear Anita

Thank you so much for your kind and thoughtful words. We are truly sorry for your loss of Arnie, and it means so much to us that we could bring you even a little comfort during such a difficult time.
The team will be touched to hear how much their care and compassion meant to you.
Arnie was clearly so loved, and we’re honoured to have been able to support you in bringing him home.
Sending you our deepest sympathies and warmest wishes. ❤️🐾
The CPC Team x

Resposta da CPC

10 de fev. de 2025

Thank you for your kind words. We understand how difficult this time can be, and we’re honoured to have been able to support you with care and respect. Your best friend was truly special, and we’re grateful to have been part of their journey.
Kind regards
The CPC Team x

Resposta da CPC

3 de fev. de 2025

Thank you for your feedback. We're sorry for any initial difficulty in reaching us, especially at such a difficult time. We appreciate your patience as we resolved the phone line issues, and we're glad that our team was able to assist you with care and sensitivity.
Warm Regards and sincere condolences for your loss.
The CPC Team x

Resposta da CPC

31 de jan. de 2025

We are so sorry for your loss. Losing a beloved companion like Kolo is never easy, and we understand how much he meant to you. We hope having him home brings some comfort during this difficult time. Thank you for your kind words – it truly means a lot to us.
Warm regards
The CPC Team x

Resposta da CPC

30 de jan. de 2025

Dear Sandra
We are truly sorry for the loss of your beloved Milly. Losing a pet is never easy, and we understand how important it is to feel supported during such a difficult time. We sincerely regret the initial difficulty in reaching us and appreciate your patience as we resolved the issue.

It means so much to hear that our team was able to reassure you and provide the care and respect Milly deserved and get her home to you where she belongs as quickly as possible. Thank you for your kind words and for trusting us during this emotional time.

Warm regards
The CPC Team x

Resposta da CPC

29 de jan. de 2025

Thank you for your heartfelt message. We’re so sorry for your loss, but we’re glad that Gail could offer support during such a difficult time. Teddy was clearly so special to you, and it’s comforting to know he is now home in his special memorial corner.

Warm regards
The CPC Team x

Resposta da CPC

24 de jan. de 2025

Thank you for your heartfelt review. We’re so sorry for your loss, but we’re glad we could provide the support and comfort you needed during such a difficult time. It’s touching to know that having Tiger back home the same day brought you peace. We’ll be sure to pass on your kind words to Vivienne.
Warmest regards
The CPC Team x

Resposta da CPC

24 de jan. de 2025

Thank you so much for your kind words. We're truly sorry for your loss, but it means a lot to us to know that our service provided comfort to you and your daughter during such a difficult time. Ruby was clearly a cherished member of the family, and we’re honoured to have been able to help you say goodbye in a meaningful way. Please don’t hesitate to reach out if you need anything further.
Kind regards
The CPC Team x