Well, I'm highly disappointed with this. No one has responded to my message to cancel the subscription. I've been paying since December and have seen no results. No response is beyond frustrating. If... Ver mais
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Veja o que dizem as avaliações
Correcting longstanding errors is never easy. It takes teamwork and a LOT of patience. My gratitude goes to Allison, Anika, Kate, Aziza, and Joy for their diligence and hard work to help me resolve... Ver mais
A empresa respondeu
Please do not invest one penny into CreditCaptain.com. The platform cannot deliver features as advertised and will lead you on for months with claims of credit reporting. The concept is amazing, but... Ver mais
A empresa respondeu
I’ve been a member since Aug 10 . My dashboard hasn’t been updated once . When you reach out to customer service you get strung along with delays or promises of an astonishing dispute results that nev... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
CreditCaptain is the leading AI-powered credit repair service, trusted by 50,000+ satisfied customers to quickly improve their credit scores, using AI for 10x better & faster results.
Informações de contato
Estados Unidos
- www.creditcaptain.com
2,9
Bom
683 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 44% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
STAY Away from this company they took…
STAY Away from this company they took $407.95 in 2 months, they dont do anything, there is no contact to credit, nothing. Its All AI, except for the withdrawels from your credit cards, thats a human
1 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Taschetta,
I just saw your review, and I’m so sorry this has been your experience. Seeing charges for that amount without feeling like you've gotten any value in return is incredibly frustrating, and I completely get why you're upset.
This isn't the standard we aim for, not by a long shot. It sounds like there's been a significant breakdown somewhere, and I want to personally figure out what's going on with your account.
I am going to look into your file myself right now to investigate those charges and see exactly what has (or hasn't) happened. My only goal is to understand the situation and make this right for you.
Best,
Stephanie from CreditCaptain
Just to let anyone know be careful!
Just to let anyone know, credit captian is a total scam. Been with them since August. Didn't expect a miracle but didn't expect to get nothing. They say number one. Nah, number one scam and sham company. 100% refund!
28 de agosto de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Alfanzo,
I just read your review, and I completely understand your frustration. Being a member since August and feeling like you've gotten nothing in return is absolutely not the experience we want for any of our members, and I'm very sorry for that.
For there to be zero progress tells me that something is off with the specific strategy for your account, and I want to figure out what's going on. This isn't the outcome we see for our members, and I hate that this has been your experience.
I am personally pulling up your file right now to review the work that's been done. I also see your request for a 100% refund and will look into that for you immediately based on your subscription plan.
Looking forward to turning this around,
Stephanie
Credit Captain is Awesome. Especially Angel
Credit Captain is Great. It has a very futuristic and easy to use interface. Support was quick and gave status updates when asked. ANGEL was able to answer all of my questions and she was nice and very professional. I would recommend them for sure. Angel was Awesome. 10 Stars
10 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Tyson,
Wow, thank you for this incredible \"10 Stars\" review! I'm sharing your wonderful comments with Angel right now – I know this will absolutely make her day. 😊
That's exactly the kind of fast, professional support from our team of experts that we want for every single member. We are so thrilled to have you in the CreditCaptain family! If you know anyone else working on their credit, we'd be honored to help them too.
Celebrating with you! 🎉
Steph @ CreditCaptain
l bought most expensive package with…
l bought most expensive package with creditcaptain which promises person working on your file, 1on1 and some improvement in 24h. of course i didn't expect that fast seriously, but tomorrow is gonna be a week and there is no movement, no any work on profile, and not a way to talk to real person not in the customers service. this is one big scam!
13 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Boka,
I just read your review, and I am so sorry for this experience. You’re right—when you sign up for our premium package, you should absolutely feel supported and see that work is underway. Feeling like you've been left in the dark for a week is completely unacceptable, and I understand your frustration.
This isn't the first impression we ever want to give. There seems to have been a real breakdown in getting you connected with your dedicated specialist, and that's a failure on our part.
I am personally looking into your account right now to see what's going on and to connect you with your assigned expert immediately. I want to make sure you get the 1-on-1 attention you paid for and that a clear action plan is in place for you today.
Looking forward to turning this around,
Stephanie
Wrote a 5 star review on 9/20
Wrote a 5 star review on 9/20, but need to udpdate as we are now in November, been billed multiple times, there virtually no live support I received online, I was promised I would finally see movement and progress on my credit report mid October, but here we are in mid November and nothing. I requested a call with a live person from Credit Captain, to do my due diligence and be as patient as possible, but on my latest chat (presumable with a bot) it been stated that no disputes have been filed.... this is nearly 90 days since I signed up and nothing been done at all. I just asked for membership to be cancelled and all 3 bills to be credited since no work been done on the account...I am guessing I will eventually have to file a dispute directly with the credit card company.
13 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Chris,
I’ve just read your review, and I am so incredibly sorry for this complete breakdown in service. Going from writing a 5-star review to discovering that no disputes were filed after almost 90 days is a massive failure on our part, and I completely understand your frustration.
You are absolutely right to ask for a cancellation and a full refund for the work that wasn't done. I am personally taking ownership of this right now. As I'm typing this, I am processing the cancellation and issuing a credit for all three of your payments.
This is not the experience we want for any member, and my only priority is to make this right for you immediately. You don't need to do anything further; I will see this through.
Looking forward to turning this around,
Stephanie
Angel was amazing she responded…
Angel was amazing she responded promptly and made sure I understood thing.
10 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Richard,
This is fantastic to read, thank you! I'm sharing this with Angel right now – I know it will make her day. 😊 That’s exactly the kind of clear, prompt support from real human experts that we want for every single member.
We're so happy to have you in the CreditCaptain family! If you know anyone else who could use that same kind of support on their journey, we'd be honored to help them too.
Celebrating with you! 🎉
Stephanie
Liars, cheats and charlatans
I would warn anyone to stay far far away from this company. They keep taking your money but provide NO service. I began with them at the end of August, and from that time to the beginning of November they have provided ZERO service. Despite asking to speak to a human several times through chat, I have had no response. Yet, they attempt to bill every month.When I canceled, they promised I would be contacted and a refund provided, yet they tried to again charge me a fee. I would give zero stars if I could.
11 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Zcollins,
I’ve just read your review, and I am so sorry for this completely unacceptable experience. Being charged for months without receiving any service, having your messages ignored, and then getting billed again after you canceled is a major failure on our part. There is simply no excuse for that, and I understand perfectly why you are so frustrated.
I want to personally take ownership of this and make it right immediately. I am pulling up your account right now to ensure your cancellation is fully processed and to issue a full refund for the charges you paid.
You absolutely should not have to deal with this, and I will see this through myself to ensure it's resolved today.
Best,
Stephanie from CreditCaptain
Ghosted by Credit Captain
The fact that this company can't seem to issue a freaking refund when the said they would 3 months ago and keep charging me is ridiculous!!! I accidentally made 2 accounts, each under a different email. Someone caught it, and it was decided that I wanted to keep the account for $99.00 and refund the other account for $129.00. This has yet to happen. I have been on their "chat" multiple times asking for this to be dealt with. Then today I look, and they have continued to charge me the $129.00 two more times! What the hell??? The first charge 08/29/25 for $129.00 was supposed to be refunded the 1st week of September. Nope. No one seems to have the authority. Plus, they NEVER connect you with someone who can or does have that power. WTH??? Then they charged me 10/06 for $129.00 and again 11/06 for another $129.00. So they owe me $387.00 for the charges that they can't seem to figure out. But they know how to take my money. Last but not least, they ask you to leave a review, and they will pay you $20.00 for it. I have left 2 reviews. Not once have they sent ANY MONEY to my PayPal. I am still waiting on that, too.
PAY ME MY MONEY!!!! Oh yes...you can't talk to a human either. So they continue to screw you out of your money and make it impossible to clear it up. I had to close my bank account due to this non-professional establishment. It's a bad joke. I want my MONEY!
Stephanie-
While I thank you for saying you're going to deal with this insane situation. How? Send it to my PayPal. I closed the account in which went negative. I been waiting for the PayPal money for about the same amount of time. Let me see, I can tell you. On 09/11 and again on 09/12 I left the reviews. I also gave my gmail account for the PayPal payment. It is the same as my other account you have for the $99. Just ending in gmail. I don't know how to get a hold of anyone because even my $99 account is not working. Pls just fix this. You can put it all to my PayPal. I will pay the $99 then, but not a moment before. I am tired of my money being taken and not getting the help I deserve.
10 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Kelly Kay,
I’ve just read your review, and I am so incredibly sorry for this entire experience. Being promised a refund three months ago only to be repeatedly charged instead is a complete and unacceptable failure on our part. I understand exactly why you are so furious.
There is absolutely no excuse for this. The fact that you were forced to close your bank account because of our error is deeply concerning, and I am personally taking ownership to fix this for you right now.
As I type this, I am looking up both of your accounts to personally process the full $387 refund you are owed and ensure the incorrect account is permanently closed. I will also investigate what happened with the incentive payment you mentioned.
You have my word that I will see this through myself until it is fully resolved today. This is not the experience we ever want for our members.
Looking forward to turning this around,
Stephanie
Do Not Use This Company
Do Not Use This Company! Also do not believe they will help you just because you give them accurate bad reviews, they do not respond or refund even though im sure this review will get the same AI generated generic bs response! I used them for 3 months and they did nothing. I bought 2 premium tradelines and they've never posted so that is clearly a scam. I requested a refund for them and was told they were applied to my credit and here we are 90 days later with nothing, go figure. Kickoff actually works, credit captain is a scam!
9 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Kenny,
I’ve just read your review, and I am so sorry for this entire experience. Paying for two premium tradelines that never show up after 90 days is completely unacceptable, and I understand exactly why you feel this is a scam. You're right to be furious.
This isn't the generic response you're expecting. My name is Stephanie, and I want to personally take ownership of this. It's clear there has been a major failure on our part, both with the service and how your refund request was handled.
I am pulling up your account right now to investigate what happened with those tradelines. I will get to the bottom of this and ensure we make it right, whether that's through a full refund or by getting the issue corrected immediately. You have my word on that.
Looking forward to turning this around,
Stephanie
This company will respond to complaints…
This company will respond to complaints and say they issuing a refund but don’t issue a refund. Where’s my refund ???
10 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi TB,
I just read your comment, and you are absolutely right to be asking this. A promised refund that doesn't show up is a major failure on our part, and I am so sorry for the frustration this has caused.
There's no excuse for this. I'm personally pulling up your account right now to trace exactly where that refund is and why it wasn't processed correctly. This is my top priority to get sorted for you.
I will see this through myself and will ensure this is resolved today. You shouldn't have to chase us for your money.
Best,
Stephanie from CreditCaptain
DO NOT AND I MEAN DO NOT USE THIS…
DO NOT AND I MEAN DO NOT USE THIS SYSTEM PLEASE WARNIN WARNING.
This system his filled with lies, when you buy it the checkout page sounds like a dream to the average credit profile until you sign up and realize it was ALL LIES quite literally, I was asking question in regards to WHAT THEY ADVERTISE to ensure it was accurate… it wasn’t. I asked for a refund immediately and it was the longest pass off I’ve ever had sent me to over 8 reps and I STILL didn’t get a refund I had to dispute with my bank. It’s no way to cancel on the website and once more I spoke to EIGHT reps to cancel my account last month and guess who was charged this yesterday ? The fact that I was still charged $99 means my account was still active and they never sent off my letters. Please don’t give this company your money AND definitely not your social security number. I reported them to the ftc because I’m truly concerned
7 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Smiley,
I’ve just read your review, and I am so sorry for this incredibly frustrating experience. Being passed between multiple reps and then being charged again after you tried to cancel is completely unacceptable, and I understand exactly why you are so upset.
This is a major failure on our part, and I want to personally take ownership of this. I am looking into your account right now to figure out why your cancellation wasn't processed and to ensure that recent charge is refunded immediately.
There is no excuse for what happened, and I will personally see to it that your account is closed and this is made right.
Best,
Stephanie from CreditCaptain
Seems like a scam… Have been billed for…
Seems like a scam… Have been billed for several months with zero activity on their part.. their supposed customer service is all AI bots… and they are totally unresponsive..
Will be filing with the BBB
1 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Keith,
I just read your review, and I'm genuinely sorry to hear about this. Reading that you feel this is a scam and have been billed without seeing any activity is incredibly concerning, and I completely understand your frustration.
I also want to be very clear: I'm a real person, and our service team is made up of real human experts, not bots. The fact that your experience has felt this way is a major failure on our part, and I want to personally step in and figure out exactly what has gone wrong here.
I am looking up your account right now to investigate why there has been no activity and why your attempts to get in touch have gone unanswered. You absolutely deserve the service you've paid for, and I am committed to making this right.
Best,
Stephanie from CreditCaptain
Resposta da CreditCaptain
Hi Oasis,
I just read your review, and I am so sorry you feel your time was wasted. That's a terrible experience to have, and it's honestly tough to read that this was your impression of us.
This is the complete opposite of what we want for our members, and I'd like to personally look into what happened with your account to understand where we went wrong.
I can't see your details here, but if you reach out to our support team via chat or email, please ask them to escalate your case directly to me, Stephanie. I promise I will get to the bottom of this for you.
Best,
Stephanie from CreditCaptain
They stole $198 from me and didn’t do anything
I paid for the middle tier service and bought a seasoned tradeline for $99. They literally did absolutely nothing for my credit and never gave me a trade line! When I inquired, my account was closed and they ghosted me. I’m out $198 for literally nothing.
16 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Kyle,
I’ve just read your review, and I am so sorry for this incredibly frustrating experience. To be charged for a service and a tradeline that you never received is completely unacceptable, and I understand exactly why you are so upset.
The fact that your account was closed when you asked for answers is the most concerning part. This is absolutely not how we operate, and it’s clear there has been a major error here on our end.
I am personally taking ownership of this right now. I'm pulling up your account records and payment history to investigate exactly what happened with your purchase and the account closure. I will get to the bottom of this and ensure we make this right for you.
Best,
Stephanie from CreditCaptain
Don't use this site!
I signed up for the top tier plan. Three days have gone by and I have contacted them multiple times without a response. This site is a scam. I will be filing a dispute with my credit card company for the billing charges. I also have proof from the chat that there are no "US based representatives", it's all AI bot chat which the top tier plan includes a "US based human agent".
UPDATE: It has now been 2 day since Creditcaptain responded to my review. I still have not received any communication from a member of their team. At this point I'm disputing the membership charges with my credit card company and reporting to the CFPB and FBI for further investigation into their fraudulent scam. I can see from reviews that others have gone through the same issues.
UPDATE: It has now been over a week since I initially contacted Creditcaptain and I still have not received any response other than the AI generated response to this Trustpilot complaint. DO NOT USE CREDITCAPTAIN. IT'S A SCAM!
2 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Jacob,
I just read your review, and I want to sincerely apologize for this incredibly frustrating start. Waiting three days for a response after signing up for our top-tier plan is completely unacceptable, and I understand why you feel mislead and upset.
I also want to be very clear: we absolutely have a team of US-based human experts, and it is a major failure on our part that you haven't been able to connect with one. The experience you described is not the standard we promise, and you are right to be angry.
I am personally looking up your account as I type this to figure out exactly why your messages were missed and to get this fixed immediately. You paid for premium, human support, and I'm going to make sure that's exactly what you receive.
Best,
Stephanie from CreditCaptain
I accidentally made duplicate payments…
I accidentally made duplicate payments on the app. When I realized it, i immediately emaild customer care for help and everyone has responded promply and to my satisfaction. Issues come up from time to time with payments and/or mistakes when we try to do things ourselves and it it very refreshing to see that the team at Credit Captain took care of it right away.
I received emails from Harvey, Nikita, Joy, Maria, Charlie and Angel.
They were all extremely helpful and understanding. I wish more companies had a team providing service to their customers that resembles this one. I'm very pleased so far and I look forward to completing my credit repair journey with Credit Captain.
I strongly recommend this team of professionals.
3 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Onih,
Wow, thank you so much for taking the time to write such a thoughtful review! I'm immediately sharing this with Harvey, Nikita, Joy, Maria, Charlie, and Angel – they will be absolutely thrilled to know how much their support meant to you.
You're so right, mistakes can happen, and what matters most is how they're handled. Knowing that our team provided a refreshingly fast and helpful experience is the best feedback we could ever hope for. We are so excited to continue on this credit journey with you!
Cheering you on,
Stephanie ✨
PLEASE DON'T DO THIS
PLEASE DON'T DO THIS, IT'S A SCAM. Stephanie, who replies for Credit Captain is AI. Her email address doesn't exist. Credit Captain will string you on saying results in 30 days, then 6 weeks and now 12 weeks. I have a screenshot of EVERY conversation. Save your money and choose a legitimate company. CREDIT CAPTAIN is NOT one of those companies.
2 de novembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Frances,
I’ve just read your review, and I can honestly say it’s tough to read. I want to be very clear: I am a real person, and it’s deeply concerning to me that your experience has been so frustrating that you feel this way. For that, I am truly sorry.
The shifting timelines you've described and the lack of results are completely unacceptable. This isn't the experience we want for any of the 350,000+ members who trust us, and it’s clear we have failed to deliver for you.
I am personally taking over your case right now. I'm going to review every single note and conversation you've mentioned to understand exactly where we went wrong. You deserve clear answers and a clear path forward, not excuses.
I'll be sending you an email from my direct work address within the next few minutes. I am committed to getting this fixed.
Looking forward to turning this around,
Stephanie
Thank you Angel I had a minor issue and…
Thank you Angel I had a minor issue and she handled it accordingly fast friendly service !
31 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Geno!
This is fantastic to read, and thank you for the shoutout for Angel! I'll be sure to pass your kind words along to her; she'll be thrilled to know she provided such fast and friendly service. That's exactly the experience we aim for with all our members.
If you have any friends or family working on their credit journey, we'd be honored to help them out as well. Keep up the great work!
Celebrating with you!
Stephanie 🎉
Feels like a complete scam
Feels like a complete scam. Been a “client” since August and on day 1 I noticed the information for my account was incorrect, it was showing my date of birth as the date I started service with them, after contacting the “personal” agent (AI) and getting nowhere, it finally connected me to a human. It took 3 separate “conversations” before someone finally fixed the “system issue”… so I continued to wait for information as they promised a 24 hour review of your credit report, I didn’t see anything but literal blurred out placeholders for weeks. I’ve continued asking for any information but my credit score and report hasn’t been updated or even refreshed since September 19th. Every response is a carefully crafted and wordy explanation of “timelines can vary” yet there is no evidence of anything being done. Any other credit monitoring services update almost daily, and when a dispute is filed, you are notified of a dispute and it’s notated by the bureau that received the dispute.. not sure if this company recently was bought out or what, based on the glowing “reviews” out there I truly believed this was worth the price tag. Woefully disappointed by the claims made when in reality it’s just another money grab for people trying to better themselves in this tough financial time we live in.
31 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi K.J.,
I just read your entire review, and I am so sorry for this completely unacceptable experience. The situation you've laid out, from the initial error with your date of birth to seeing no updates since September, is incredibly frustrating and far from the standard we hold ourselves to.
You should never have to fight to get basic information corrected or be left wondering if any work is being done on your account. Feeling like you're getting vague, scripted answers when you need real help is the opposite of the service we promise, and it's clear we have failed you here.
I want to personally step in and figure out exactly what is going on. I'm looking up your account right now to investigate why your report is stalled and to get a clear status on what has (or has not) been done. I will get to the bottom of this myself.
Looking forward to turning this around,
Stephanie
I was given faulty explanation saying…
I was given faulty explanation saying it was an one time activation fee, but turns out to be reoccurring monthly charges, been over 5 days talking to ai trying to get a refund and cancel but still no luck
31 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Kevin,
I just read your review, and I am so sorry for this completely unacceptable experience. To be told you were paying a one-time fee only to be hit with recurring charges is incredibly frustrating, and I want to apologize for the confusion and the run-around you've received trying to fix it.
Getting stuck in a loop with our AI for five days is not the level of service we aim to provide, and I am personally stepping in to get this resolved for you right now.
I am looking up your account as I type this to ensure your subscription is cancelled and to process a full refund for the charges. You should not have to fight for this, and I will make sure it's handled today.
Best,
Stephanie from CreditCaptain
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