Well, I'm highly disappointed with this. No one has responded to my message to cancel the subscription. I've been paying since December and have seen no results. No response is beyond frustrating. If... Ver mais
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Veja o que dizem as avaliações
Correcting longstanding errors is never easy. It takes teamwork and a LOT of patience. My gratitude goes to Allison, Anika, Kate, Aziza, and Joy for their diligence and hard work to help me resolve... Ver mais
A empresa respondeu
Please do not invest one penny into CreditCaptain.com. The platform cannot deliver features as advertised and will lead you on for months with claims of credit reporting. The concept is amazing, but... Ver mais
A empresa respondeu
I’ve been a member since Aug 10 . My dashboard hasn’t been updated once . When you reach out to customer service you get strung along with delays or promises of an astonishing dispute results that nev... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
CreditCaptain is the leading AI-powered credit repair service, trusted by 50,000+ satisfied customers to quickly improve their credit scores, using AI for 10x better & faster results.
Informações de contato
Estados Unidos
- www.creditcaptain.com
2,9
Bom
683 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 44% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Signed up for the service and seems…
Signed up for the service and seems they give the run around about how it takes this long to see changes but everything on dashboard shows pending and can't even get an updated credit score. I get same lame excuse that they are working on it and try to entice you with free month. This company is a scam never get a live person nor will they call you. I am a Disabled veteran and will make sure other veterans stay clear of this company.
2 de setembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Jerry,
First and foremost, thank you for your service. I just read your entire review, and I am so sorry for the frustrating experience you've had. For your dashboard to be stuck showing 'pending' and to feel like you're getting the run-around without being able to reach a person is completely unacceptable.
I get your frustration, and this is not the experience we want for any member, especially not for our veterans. The situation you've described needs immediate and personal attention.
I am personally pulling up your account details right now to investigate exactly why things are stalled and why you haven't received the support you need. I will get to the bottom of this myself and ensure we figure out what is going on.
Best,
Stephanie from CreditCaptain
Ripoff, Scam, Sham and Deceit
Please do not invest one penny into CreditCaptain.com. The platform cannot deliver features as advertised and will lead you on for months with claims of credit reporting. The concept is amazing, but not in the practice of delivering actions on your behave! Run, run faster, sprint from this vendor? 100s of dollars wasted with no gained benefits! A payday loan is safer than CreditCaptain!
29 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Dr. Dobbs,
I just read your entire review, and I am so sorry for this experience. To invest your time and money for months and feel you've received no benefit is incredibly frustrating, and I want to apologize. That is the complete opposite of what we want for our members.
It's clear that your plan has not delivered the results you expected, and I want to personally step in and understand what has gone wrong. The experience you've described is not the standard we hold ourselves to, and I want to make it right.
I am going to look up your account details right now to personally review the actions taken and see where the breakdown occurred. I want to figure out how to get you back on track or discuss a refund for the service you feel you did not receive.
Looking forward to turning this around,
Stephanie
This is a complete scam
This is a complete scam! I paid $230 a month ago and everything still says pending with no work done. Stephanie claims she will reach out to resolve and never did. I asked for a refund and they refuse. They will keep taking your money and no services provided. It’s a complete scam, beware as we don’t know what they are doing with our information.
I repeatedly asked for help and no one is there to help. Just generic computer responses.
28 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Chuck,
I just read your entire review, and it's clear we have completely failed you. I am so sorry. Seeing that my name was attached to a promise to help that was not kept is unacceptable, and I sincerely apologize for that breakdown and the frustration this has caused.
For your account to still show 'pending' after a month and for your refund request to be refused is not the standard we hold ourselves to. You absolutely should not have to fight for answers or be met with generic replies when you need help.
I am personally taking over your case right now. I am looking up your account details to investigate exactly what has happened with both the service and the refund request. I will get this sorted out myself today.
Looking forward to turning this around,
Stephanie
This is a scam
All the claims in their instagram posts of the things they will do are lies. They have done exactly nothing in 2 months and have not taken any responsibility for their failures. First, the website wasn’t working so I couldn’t complete my online profile. It took weeks of begging before they offered to help. The claim they will send out disputes within 24 hours? I’m 2 months in and they haven’t sent anything. Being added to accounts with strong histories? That will cost an extra $100 per month and isn’t guaranteed until 8 weeks later. My score has gone down since I hired them. If I could give 0 stars I would.
23 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi John,
I just read your entire review, and I am so sorry for this experience. To feel like nothing is getting done for two months while your score goes down is incredibly frustrating, and I want to sincerely apologize. This is not the standard we hold ourselves to, and it's not the result we want for any member.
It's clear there has been a breakdown at multiple steps, from the initial website issues to the unacceptable delay in getting your disputes sent out. You should not have to chase us for help.
I am personally taking ownership of this. I'm going to pull up your account right now, investigate exactly what has happened, and figure out what we need to do to get things on track for you immediately. I want to get this sorted out myself.
Best,
Stephanie from CreditCaptain
Thank you to Aiza for helping me solve…
Thank you to Aiza for helping me solve my issues and fast response.
24 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hey Kevin!
This is fantastic to read! I'm going to pass your kind words along to Aiza immediately—I know it will absolutely make her day. She's a rockstar! 🎉
That kind of fast, helpful support is exactly the experience we want for every member. If you know anyone else working on their credit journey, we would be honored to help them too!
Celebrating with you!
Stephanie
CreditCaptain is a total rip-off
Update: As of 11/17/2025, I have still not heard anything back after contacting support, confirming they have no intention of issuing me a refund. Please don't fall for the advertising or the reply...this company has no real support and is a scam.
CreditCaptain is a total rip-off. Like EVERYONE else, I had issues with registering my information. Chat support is totally fake...just bots that say the same thing over and over again. I was billed $49.99 and before a month was even over, I was billed $49 again and could not access the service. I could not even update my information to be accurate, let alone start the service! They tried to get me to go to TrustPilot and leave a 5 start review for $5. My service was not even working! What was I supposed to give 5 starts to? Chat always has the same responses. I could not get the double charge issue fixed, and I could not get the service to work. Then when I went to ******, they had the AUDACITY to try to get me to keep the service by offering me a "free month," when I never even got the first month. I was done being lied to by then. I still have not gotten refunded for the two charges and every time I contact them it is the same script. I would never recommend them to anyone!
17 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi mrsone,
I’ve just read your review, and I am so sorry for what sounds like a completely frustrating experience from start to finish.
Being double-charged for a service you couldn't even access is unacceptable, and I sincerely apologize that your attempts to get help felt robotic and scripted. This is absolutely not the standard we hold ourselves to, and I want to fix this for you personally.
I am looking up your account information right now to process a full and immediate refund for both of the charges. I will also ensure your account is permanently closed so this doesn't happen again.
You have my sincere apology for the time and energy this has cost you. Please consider it handled.
Best,
Stephanie from CreditCaptain
Refusing refund
Cancel subscription back in August. Have a copy of email have been charged August September and October 40.99 a month.! Have multiple copies of correspondence requesting refund and all I get is emails back trying to convince me to continue with the service. The worst customer service ever sorry I even got involved.
19 de agosto de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Bambi,
I just read your review, and I am so sorry for this completely unacceptable experience. Being charged for months after you've cancelled is incredibly frustrating, and to then receive sales pitches instead of a refund is simply not right.
This is absolutely not the standard we hold ourselves to, and I am going to fix this for you personally, right now.
I am looking up your account details as I type this to process a full and immediate refund for the charges in August, September, and October. I will also ensure your account is permanently cancelled and that you are removed from any marketing lists. This stops today.
You have my sincere apology for the frustration and time this has cost you.
Best,
Stephanie from CreditCaptain
Beware: They Ignore Refund Requests and Try to Pressure You to Stay
I’m writing this review to document my frustrating experience with CreditCaptain and to warn others before signing up.
I originally joined expecting a straightforward credit improvement service, but within a short time, I realized it wasn’t what I wanted. I reached out to their support multiple times to request a cancellation and refund — something that’s clearly stated in their advertising as part of their 90-day money-back guarantee.
However, instead of honoring my repeated refund requests, their representative (named Joemar) kept trying to talk me out of canceling. Even after I clearly said:
“I don’t want to continue, I want a refund. My answer isn’t changing.”
they continued to pressure me with sales talk like:
“Would you consider staying a bit longer?” and “Would you be willing to hold on a little longer to see results?”
I must have said “I want a refund” at least five times in that same chat, and each time they ignored it and tried to keep me in their system. It genuinely felt manipulative and unprofessional — like they were intentionally stalling to make me miss the refund window.
At no point did they acknowledge my request with a simple, “We’ll process your refund.” Instead, they tried every excuse to delay it — from “we’re waiting on the bureaus” to “we can pause your account or adjust billing.” I made it very clear that I did not consent to any further service, yet they still refused to cancel or refund me.
For a company claiming to “help people take control of their credit,” this kind of behavior is unacceptable. Respecting a customer’s decision to cancel is the bare minimum of good business practice.
I’ve already saved all screenshots of my messages (including where I said multiple times that I wanted a refund) and will be forwarding them to my payment provider and any consumer protection agency if my refund isn’t issued immediately.
If CreditCaptain actually stands behind their 90-day money-back guarantee, then they should honor it without putting customers through endless back-and-forth.
All I want is a full refund and confirmation that my account has been permanently canceled. Until that happens, I can’t recommend this company to anyone.
23 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Joshua,
I just read your entire review, and I am so sorry for this completely unacceptable experience. The interaction you described is not the standard we hold ourselves to, and I sincerely apologize that your direct requests to cancel were met with sales pressure instead of immediate action. You should never have to fight for a guarantee we offer.
This is not how we operate, and I want to fix this for you right now.
Please consider this handled. I am personally looking up your account as I type this to process a full and immediate refund and to ensure your account is permanently cancelled. There is absolutely no need for you to escalate this further.
You will receive an email confirmation from me directly once this is complete today. Thank you for bringing this serious issue to my attention.
Best,
Stephanie from CreditCaptain
Complete scam
Complete scam, have been trying for months to cancel. At this point they charge my card and I have to call my bank. How are they even getting away with this?
DO NOT SIGN UP FOR THIS
1 de agosto de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Dillon,
I just read your review, and I'm genuinely sorry for this incredibly frustrating situation. It's completely unacceptable that you've been trying to cancel your account for months, and I sincerely apologize that you've had to resort to calling your bank.
This is not the experience we want for anyone, and you have every right to be upset. Our cancellation process should be simple, and I'm going to fix this for you personally, right now.
I'm looking up your account as I type this to ensure your subscription is cancelled immediately. I will also investigate the past charges to make this right.
Best,
Stephanie from CreditCaptain
If I could give them no stars I would…
If I could give them no stars I would they are a scam .. and have the worst customer service
18 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Maison,
I just read your review, and I'm truly sorry this has been your experience. It's really concerning to hear that we let you down so badly, especially with our customer service.
That is absolutely not the impression we ever want to leave with one of our members. I want to personally look into what happened here because something clearly went wrong, and I'd appreciate the chance to make it right for you.
I'm going to look up your account details based on your name right now to investigate this myself.
Here to help,
Stephanie from CreditCaptain
Took my money and no communication…
Took my money and no communication whatsoever, I bought the top tier subscription and all I got was some dumb chatbot that knew nothing. I begged for a live person to call me with an update and nothing. What a waste!!
20 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Jeb,
I just read your review, and I am so sorry for this incredibly frustrating experience. To pay for our top-tier subscription and feel ignored when you specifically asked for help from a person is completely unacceptable.
That chatbot is there to help with simple questions, but it should never be a barrier to speaking with our team. You are absolutely right to expect a call back, and I sincerely apologize that we let you down here. That is not the standard of service we aim to provide.
I want to step in and handle this for you personally. I am looking up your account right now to understand what happened and will be reaching out to you directly from my email later today. My only goal is to get you the expert help you signed up for.
Looking forward to turning this around,
Stephanie
Scam Business
We are employees of Credit Captain. Don’t trust that platform — even we, the staff, are not getting paid. That’s why it takes us so long to reply to you; we’ve paused operations due to non-payment of salaries. The problem lies with the owner. To everyone who has been scammed, you should file a case, because your money will no longer be returned.
17 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Shuvan,
I read your review, and I have to say I was incredibly surprised and concerned by what you've written.
I want to be very clear to you and to anyone else who might see this: CreditCaptain is fully operational. Our team is passionate about our mission, and we are actively helping over 350,000 members across the country every single day. Our operations are running as normal, and we're proud to be a fully licensed and bonded company in all 50 states.
I honestly don't know the source of these claims, but they are not reflective of our company or our commitment to our members. If you, or anyone else, has a specific account issue that needs our immediate attention, please contact our support team so we can make it right.
Best,
Stephanie from CreditCaptain
Currently unsatisfied customer
I am currently a customer of this company. As of now it has not been a good experience. There was an issue with payment and as of this month have paid double but unable to talk to anyone to resolve. They have an AI chat box that is useless as it just talks in circles and doesnt do anything or help at all. I havent seen any results and the credit line I paid for have never sowed up on my credit report. There is zero customer service. This company does not do customer service at all.
17 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Timothy,
I just read your review, and I'm genuinely sorry for this series of frustrations. Dealing with a payment issue is stressful enough, but being met with a chatbot that runs in circles when you need real help is completely unacceptable. That is absolutely not the standard we hold ourselves to.
I want to step in and handle this for you personally. I am looking up your account right now to investigate the double payment and to figure out exactly what's going on with the credit line not appearing on your report. You shouldn't have to chase for an answer on this.
You can expect a direct email from me—Stephanie—later today to get this sorted out. I am committed to making this right for you.
Looking forward to turning this around,
Stephanie
Fraudulent!
SCAM, trying to cancel my subscription and nobody responds I even tried to email "Stephanie" as I saw her response to multiple reviews and that email doesn't even exist! Do not waste your money! I am filing disputes with my bank on the charges and reporting the company as fraudulent.
15 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Harrison,
I just read your review, and I am so sorry for the incredibly frustrating experience you've had. It's completely unacceptable that you've been trying to cancel your subscription without a response, and I sincerely apologize for that failure on our part.
I was also very concerned to hear an email address for me didn't work. That must have only made a difficult situation worse, and I'm sorry that happened.
Please, you do not need to go through the trouble of filing a dispute with your bank. I am personally looking up your account right now to ensure your subscription is cancelled and a full refund is processed immediately. You have my word I will handle this for you today.
Best,
Stephanie from CreditCaptain
Hi counts of fraud per CapitalOne
My credit card wouldnt even process the payment and called my bank. They declined the transaction because there are high counts of fraud with this company. Not sure who to trust since there are numerous good reviews.
15 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Aaron,
I just read your review, and hearing that from your bank must have been incredibly alarming. I can only imagine how confusing and frustrating that would be, especially when you're just trying to sign up. I'm genuinely sorry you had that experience.
Sometimes, a bank's automated fraud detection can be overly cautious with online services, which can unfortunately lead to false flags like this. I want to reassure you that we are a fully accredited company, trusted by over 350,000 members nationwide, and we partner directly with all three major credit bureaus.
This is absolutely not the first impression we want anyone to have. I would be more than happy to personally help you get set up through a secure alternative method and perhaps find a welcome offer for you for all the trouble.
My priority is to help you feel confident and secure with us. Please feel free to reach out to me directly at stephanie@creditcaptain.com so I can personally assist.
Best,
Stephanie from CreditCaptain
SCAM
all negative reviews are absolutely accurate. signed up October 3rd. dashboard did not update at all. When you ask for dispute updates from there "chat" aka an AI bot, it says no record of disputes filed. support ticket was entered and did not hear back for days. I would type messages into the chat and no one would respond. Sent multiple emails today to cancel and will charge back as fraud if they do not reply.
STAY FAR FAR AWAY. CANCEL MY ACCOUNT AND REFUND MY PAYMENT.
15 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Steven,
I just read through your review, and I am so sorry for the series of frustrations you've faced. Seeing your dashboard stall, getting no answers from chat, and having your support tickets go unanswered is completely unacceptable, and I understand why you're ready to walk away.
This is not the experience we want for any member. I am personally looking into your account right now to process your cancellation and issue a full refund. Please consider it handled—you will not have to file a chargeback. I'm also going to find out what happened with your support requests to understand where we failed to respond.
Best,
Stephanie from CreditCaptain
After the successful payment they…
After the successful payment they couldn’t verify my information and couldn’t start any service. So i emailed them asking a cancellation and refund but no-one get back at me about my issue even the support chat still has no answer since yesterday. And then this morning when i check my bank account they charged me twice for the service they couldn’t provide.
14 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Tugsuu,
I just read your review, and I am so incredibly sorry to hear about this experience. Being charged twice for a service you couldn't even access, especially after reaching out for help and not hearing back, is completely unacceptable. I can only imagine how frustrating this must be.
This is not the standard we aim for, and I want to personally step in and make this right for you immediately. I am going to investigate what happened with the verification issue and the lack of response from our team.
My absolute top priority is processing a full refund for both charges and confirming your account cancellation. I will handle this myself today. You can expect a confirmation email from me personally once this is resolved.
Looking forward to turning this around,
Stephanie
Scam
Scam! Won’t even let me cancel my subscription. I had to cancel my card and get a new one. No one will help you. When you ask to cancel they keep avoiding that. They offered me 30 days free and tried charging my card the very next day. My credit has dropped instead of increasing. Please don’t waste your time and money. Spoke to “Keith” complete liar.
Update: I tried emailing Stephanie at the email she provided in her reply but was unsuccessful as that email doesn’t work.
11 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Jimmy,
I just read through your review, and I'm honestly so concerned about the experience you've described. Having trouble canceling, seeing an unexpected charge, and then watching your score drop is incredibly frustrating, and I completely get why you feel this way.
This is the absolute opposite of what we want for any member. I want to personally investigate the billing error and the issues you had trying to cancel your account. I'm also going to look into your conversation with our team right away, as what you're describing is not the standard of support we pride ourselves on.
I am determined to make this right for you. Could you please email me directly at stephanie@creditcaptain.com with the email address you used to sign up? I will personally handle your refund and ensure your subscription is properly closed, no questions asked.
Looking forward to turning this around,
Stephanie
LIAR!!
LIAR!!! You don't give my credit report or FICO without a paid plan!!!!
13 de outubro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Elizabeth,
I just read your review, and I completely get your frustration. Expecting to see your full report and then hitting a prompt for a paid plan is an awful feeling, and I'm genuinely sorry that was your first experience with us.
It sounds like we didn't make our free vs. paid services clear enough. We provide a free credit *analysis* to give you a snapshot of key areas, while the full FICO scores and reports from all three bureaus are part of our paid memberships. This is because our main service is to actively improve your credit, not just show you the numbers.
This definitely isn't the impression we want to leave. I would be happy to personally walk you through the free analysis we generated for you and explain what it means, with absolutely no pressure to subscribe. I want to make sure you get some value from your time with us.
Looking forward to turning this around,
Stephanie
The interface kept glitching
The interface kept glitching, and I could never see my score, they kept asking me to pay monthly fee after I have already paid it, they have never connected 10 boost accounts that I have also ordered and paid for, and I’m still waiting for my refund, after I have invested more than $1000 with this company, they have not provided any service, did not get me connected, and are very slow to give a refund, the whole thing seems like a scam… and all of their email communication seems to be with AI not real people, very generic answers to very specific questions and impossible to get anything done or resolved through the email and there’s no phone to call
3 de setembro de 2025
Avaliação não solicitada
Resposta da CreditCaptain
Hi Olga,
I am so sorry to read about this experience. Honestly, dealing with a glitchy interface, a billing loop, and a delayed refund after investing so much is completely unacceptable. This is not the standard we aim for, and I understand why you're so frustrated.
To feel like you're getting generic answers when you have such specific, urgent problems is the last thing we want. Please let me step in and personally take ownership of this for you. I am going to look into your account right now to figure out exactly what happened with the services you paid for.
My absolute top priority is to track down and expedite your refund. You've been more than patient. I will be reaching out to you directly via email today once I have a concrete update on its status.
Looking forward to turning this around,
Stephanie
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