CreditFix  Avaliações 278

Highly unhappy with this company. I do not recommend.
Throughout the process payments were missed that I was unaware of, instead of being informed they were added at the end of my iva. Which then led to it going on for longer than expected. Once the final payment was made I had a phone call to congratulate me on completing my iva and saying i was now released from it. I was thrilled to be out of it finally. Only to discover 9 months later that I am still not out of the iva officially. I am so disappointed with the outcome and how long this is taking and of being mislead. This still isn't resolved.

Everything started well but when going through difficulties and struggling to pay they refused to let me take a break, so I managed to find money for my payments and in march I completed my IVA. I have now been waiting 7 months for my completion certificate and trying to get hold of anyone is impossible. I have finally been assured it will be sorted by end of October but I needed to speak to someone today and I spent over two hours on hold without speaking to another human. It’s a joke. Can’t wait for it to be over.

They are not a trustworthy company. they deceive you and keep a lot of information away from you. i have been paying debts that i am not supposed to be paying for two years before credit restoration came in and saw that I was not supposed to be paying those debts and rectified the issues for me. Tjhis company knows what they are doing to milk us out of money.

I entered an IVA because of company debts and I was the sole director.
I feel as though I was cohersed into accepting the outcome I was told countless times you will be better off and your house would be protected
It’s been 102 months now I finished paying the monthly amounts in December 23 they then wanted my share of our jointly owned house but I sold it in may 2016 to pay off private debts we then began renting until my wife’s father passed awAy leaving my wife a large amount of money she bought a small house which is owned by her but they still are pressuring for more money I have had countless variation meetings with no results

I’m giving three stars only because I was sat on the phone for nearly an hour before anyone answered. But when I managed to get through Jacqui McKinnon was so helpful and was so polite, I don’t normally write these up but she’s deserve some credit. Jacqui McKinnon Thanks for your professional customer support and understanding.

No customer help/support whatsoever. They offer a phone number which I've tried multiple times a day for 3 weeks to no avail. I once left the phone aside and waited 4.5 hours with no answer. I am now very skeptical this company is legit or even still exists yet I'm continuing to pay monthly. DO NOT use CreditFix under any circumstance.

Can I take the time to thank Creditfix for their support over the years, for your kind service, and can i thank Hemshika for her help
Kind regards Neil

Peter Mkay at creditfix was absolutely wonderful today. Was so kind and understanding about my finances and helped me. I will always be so grateful to him. Creditfix is a great company. If in debt get in touch with them and get help. You will sleep at night and have a bit more money in your pocket.They will deal with your creditors.

I've been with Creditfix for 5 years. I'm in my last year. I've always found them supportive and informative. I recently had to pay for 2 surgeries for my dogs and requested a payment break. I contacted them, but the wrong department. I sorted out all of this with the correct department and it was sorted with ease. Though they did take a payment when agreed to have the break but they set up to refund me straight away. Thank you to Connor for being so efficient and understanding and to Joe for getting me to the right departments. I can't wait to be debt free and if it wasn't for these ladies and gents I would be in such a mess.

AVOID THIS COMPANY. They just want more of your money as they take more from your payment than the creditors actually get. I have never missed a payment and my IVA finished over 6 months ago yet I am still contacting them to get the IVA closed. My contract says that the closure process can take up to 6 months but every time I contact them, they tell me they are awaiting the Finance Team to finalise one more payment with the creditors.

Every time, Customer support say to give a couple of days.
One guy said he’d speak to Finance and get back to me next week (!!) - of course, he didn’t!
I have sent a complaint email to Customer Services - again, I have heard nothing.

Next step is to complain to the Financial Ombudsman which means that this will be a long, drawn out process.

I’ve had an IVA but this company put two on my credit file which even though it’s closed completed and been 6 years are still showing. They deny there’s two on there but there is with two separate account numbers! I’m fed up contacting them about it now it’s ruining my credit report

Do not use them. They feed misinformation I was told I wont lose anything and I did my home and phone contract I spent months in 2019 telling companys I'm not bankrupt but some said I was. I not used since 2020 cancel then as they cost me I paid all my debit of clear. But what got me is it wasn't put on my credit file till last year 2023 so the credit I built back up has now dropped cause they reported years on. I spent months trying to get in touch nothing one email last year to prove things and I got someone else personal file sent to me I informed them of data breach. Months on I'm still waiting even tho emailed its now 2024

I PAID OFF MY IVA IN MARCH THIS YEAR 2 AND A HALF YEARS EARLY AND IM STILL BEING HOUNDED BY THIS COMPANY THEY STILL HAVNT SENT THE PAPERWORK SAYING THE IVA IS COMPLETED AND PAYED ITS ALSO STILL SHOWING ON A CREDIT FILE

I have been with credit fix they have been great spoke with Ian O’Neil this morning can’t fault them at all have been my peace mind for the last 6 years have nearly finished my payments would definitely recommend them

I’ve been in an IVA for 4 years, which was due to finish next year. I’ve been made redundant twice (covid/climate related) and this company are terrible to deal with when you ask for a simple payment break which you are entitled to. I’m so tired now with their behaviour - constant calls, incessant behaviour I’m hoping to terminate and speak to the creditors direct as I’m honestly fed up of how they go on. I was late making a payment (never missed one) and their behaviour is harassing and relentless. I wouldn’t recommend this company, I also would avoid an IVA if I could given how horrendous this has been. They aren’t a nice company to deal with at all! Seriously don’t bother with them, they are bad news.

Horrible, horrible company. Submitted my I&E 3 months ago and got am email saying my I&E is completed 2 months ago. Now I receive an email saying my I&E is not completed and if I don't send all documents in 7 days, my IVA will be terminated.

Noone is answering phone calls or emails, zero communication.

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TRULY HORRIBLE COMPANY my poor husband has had his IVA bought by this company from a lovely firm that was really helpful. He had no say in this and is now at the point of a mental breakdown due to trying to complete on his IVA. They are thieves and robbers and couldn't care less about anyone they just want more and more out of you. IVA's cannot go on longer than 6 years and I'm seeing people 7 and 8 years in, this is completely illegal. I feel they are going to try and extend his term which means we can't move on and care for our disabled son and buy a house. More annoying that we avoided them in the first place and ended up with them anyway.

I finished my IVA around 2 years ago? What I found was it felt once everything was completed I was dropped. I had been told that they would help build my credit score? I don't recall this happening, I haven't looked for any credit since the completion of my agreement until today and despite having a 999 score with Experian it was refused £800.

Worst company ever. When my money decreased by £170 a week and at the same time all the energy and food bills increased. I filled In the annual report and they still expected me to pay. I tried emailing and communicating with them, but they never responded. After 17 months of non payment, they have finally terminated IVA, but they did not tell me, Ive had debt companies contact me. Also, when paying the IVA my creditors were constantly contacting me.