CreditFix  Avaliações 278

Have had an IVA for over 3 years now and can count on one hand the amount of times I've actually had any communication from them! Calls to them are usually led to me sitting on hold until I can't wait any longer (over an hour on many occasions) or being put through to an Indian call centre that can hardly understand what you are saying and vice versa and I've left the call being non-the-wiser. Had my review last year and they said they needed to speak to me regarding it, after trying more than 7 times to contact them I have now resorted to emailing them, but as of yet, no answer to them either. The online "Portal" is a waste of space as well, nothing of interest or use is on there and it hasn't been updated by them since the account was set up three years ago!

Avoid like the plague. Communication is awful, random replies at 3am in the morning. When its time to complete annual review you are treated like a criminal. I was asked if I'd like to reduce my payments during covid which I did, and then they reviewed my income and said I didn't qualify and increased my payment despite being on furlough. The reduced payment was only in place for 3 months. The le gth of my agreement increased to 6 years, I am now 6 and half years I, apparently still have 3 months left to pay on a debt that should have been paid off 18 months ago. I have paid over double what my original debt was. I cannot wait to be done with the cowboy company.

Total administrative failure by David Rankin's team. They issued an IVA Closure Statement on 11 August 2025 after my mother's estate paid them directly in January 2025.
Then they messed up completely and sent an Annual Review notice in March 2026.
Their senior team emailed me to admit that the creditor deadline has passed and no one else has a claim to my money.
They then called me and verbally admitted the overpayment is around £2,500—yet they refuse to put this figure in writing or transfer the funds.
They are forcing me to wait indefinitely for cleared money they admit belongs to me and my IVA is still current on the insolvency register.
Case reported to the Insolvency Service Gateway for willful withholding of client property and refusing to provide a written financial breakdown.

I've paid into my IVA for 6 years and 1/2. My last payment was in July 2025. I'm still waiting for the Completion Certificate. They said it could take 6 months, well, it's been a lot more than six.... I've emailed and called. I will start an official complaint soon. The annoying thing is that before entering the agreement I asked and they reassured me I will get the certificate... It's really annoying. If you can sort your problems elsewhere, do so...

I would give zero starts if I could. The lack of respect for there customers and the zero response to emails is a joke I have been hung up on, passed from person to person, told that they will call me back and they never do. This has been going on for a Year now

My account was meant to be closed over a year ago

Do not trust this company they are terrible

I would say the customer service is bad if they actually had any!
I really wish I could start again and find another agency! They prey on you in your moments of desperation and then once they have you you are ignored! I never get any response to emails and never had any of the really important issues explained properly!
I would definitely recommend finding a different company to help you!

I paid every payment on time throughout the IVA for 6 years. I knew about the closure process taking between 3-6 months the last payment. That payment was 30/9/25. No closure cert yet, despite several calls. Just off of the phone to be told they're waiting an update from creditors who they emailed on 11 March 2026, which could be upto 22 Days. Told I'll get an update by 10 April. Absolutely rubbish. The service is good whilst getting your money but then in doing the bit after the service has been shambolic.

Dishonest process. Avoid & choose an alternative company.

Very helpful at very difficult times. Struggling to make ends meet due to loss of job so payment break put in place. Very understanding about my situation

Great service today from Martin mcgoughan

I spoke with Martin McGougan, who really made the process easy and stress free for myself, he dealt with my enquiry quickly and professionally showing great empathy and found a solution.

Creditfix have always been consistently brilliant from the beginning of my IVA to 41 months in. I cannot find any faults with an excellent service from start to the point I'm at now. Well done for a service that has been very good always creditfix. Special thanks to Martin.

Excellent service

Huge thanks to Martin McGougan for his speedy and knowledgeable help in getting my card updated and ensuring that my payments will be getting through as they kept bouncing due to the system. Credit fix are a good company but unfortunately do have certain staff which do look down on you and other staff who are generally very nice and understanding.

Always have a great experience on the customer line setting up this agreement and it’s nearly finished

Called Creditfix re my payments, the guy was very helpful and updated my payment details

Absolutely awful company. I paid £95 a month for 5 years then when I wanted to end my IVA to get a mortgage they forced me to pay £10,000 which was £2000 more than my original debt! Even after paying for all those years! So they actually added debt to me and then continued to take monthly payments with no way of cancelling it without talking to somebody which I nearly impossible! Dirty robbers disguised as helping people in debt. Avoid at all costs

Took out an IVA with credit fix and they are just completing the closure process now but co tribulations were higher than I owe but they are saying that will be refunded to me once it is settled - I watch this space

I took out an iva with these rip off merchants my health subsequently took a dive and I struggled with payments. Any understanding from these "people" was completely missing i even had a call from one of their team saying you are behind on your payments what are you going to do about it in a very aggressive manner. When the iva failed my debt was exactly what it was when I began all my payments went to their fees.