As a seller, we found that we always had to contact the company to ask to be paid because they never paid on time. Also, recently they increased their commission on our orders to 30% (it's ridiculousl... Ver mais
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Veja o que dizem as avaliações
I have had great experiences with Creoate. usually everything goes pretty smoothly. And when things didn't I got fantastic customer service from Fassal who answered my chat request immediately and res... Ver mais
A empresa respondeu
I have recently signed up as a buyer and I had a concern about changing my shipping address as we are moving business premises. However, I contacted Creoate via live chat and Rachel couldn't have been... Ver mais
A empresa respondeu
This is the first time I have used Creoate and ran into a problem with my order. The amazing Fassal reached out and asked how he could help. He was so supportive and explained everything so I felt co... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre CREOATE
Escrito pela empresa
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Informações de contato
70 Clifton Street, EC2A 4HB, London, Reino Unido
- hello@creoate.com
- www.creoate.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 46% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Effective Customer Service
Easy sorted out my issue I had today. Andreea had effectively sorted out my question. Thank you
9 de junho de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi Ronnie,
Thank you for your review!
We’re delighted to hear that Andreea was able to resolve your issue so efficiently. Your satisfaction means a lot to us, and we’re always here if you need any further assistance.
Warm regards,
CREOATE Support
Great variety of goods,low quantity…
Great variety of goods,low quantity orders if required for top ups, 60 day payment plan, fast delivery,great customer service.
5 de junho de 2025
Resposta da CREOATE
Hi,
Thank you for your wonderful review!
We’re thrilled to hear you had a positive experience with us, and we're especially pleased that our customer service stood out. Your support means a lot to us and we look forward to assisting you anytime!
Warm regards,
CREOATE Support
Creoate make the buying and importing…
Creoate make the buying and importing process so easy
3 de junho de 2025
Resposta da CREOATE
Hi Louise,
Thank you so much for your wonderful review and the amazing rating! We're so glad to hear you had such a positive experience.
We appreciate your support and look forward to assisting you again in the future. If there's anything else you need, don't hesitate to reach out!
Warm regards,
CREOATE Support
Resposta da CREOATE
Hi Michelle,
Thank you for your wonderful feedback!
We're delighted to hear that Fassal provided excellent customer service.
Ensuring a smooth experience for our customers is our top priority. If you ever need any further assistance, we're always here to help!
Best regards,
The CREOATE team.
Very easy for make order.
3 de junho de 2025
Resposta da CREOATE
Hi,
Thank you so much for the great feedback!
So glad to hear your Checkout experience was smooth.
Please reach out to us if you ever require any assistance - we are here to help!
Happy Selling.
CREOATE Support
Fassal identified the cause of my…
Fassal identified the cause of my issue, and rectified it immediately 👍🏻
2 de junho de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi,
Thank you so much for your feedback! We're thrilled to hear that Fassal was able to assist you and resolve the issue. We’ll be sure to pass along your feedback to him.
If you ever need further help, don’t hesitate to reach out. We appreciate your support!
Best regards
CREOATE Support.
Fassal was very helpful and his service…
Fassal was very helpful and his service was super quick!
29 de maio de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi,
We’re very happy to hear that you had a great experience.
It means a lot to us, and we’re especially happy that Fassal was resolve your query during your customer experience. We’re lucky to have such an incredible team member, and I’ll be sure to pass along your feedback!
If there’s anything else we can do for you, don’t hesitate to reach out.
Best regards
CREOATE Support.
Disappointed After 6+ Months on Creoate
Since October, I have manually listed 20 products with up to 12 sizes each .. spread out weekly in chunks, not in one go.
The initial setup itself took nearly a week due to the onboarding process, virtual meetings, and email follow-ups. That was followed by at least 2–3 hours of additional work to get things in place.
Despite this consistent effort over months, I have had only 56 views, no sales, no likes, and no enquiries till today. (21/05/2025)
I have emailed several times and even had a virtual face-to-face meeting with an account manager on 4th March 2025. Who was initially booked with somebody else but a totally different person came on the call saying she is not available.
I was told to expect an email in a week but nothing came.
After chasing them via chat, I finally got a response, almost after a month but still no improvement in visibility or support till date.
They offered to boost my listings if I applied a 20% discount. I agreed, yet still no change.
At this point, I am left seriously questioning whether Creoate is genuinely supportive of small business owners. I had envisioned selling handcrafted leather summer footwear made in India, tailored for wholesale buyers in the UK - but I have received zero engagement in over six months and since March and April when I was on my toes to get support as summer was coming and peak time and season for my business. I felt totally disappointed with their lack of support.
Their commission structure was fine by me. I was even encouraged by their Facebook following.
And hence joined the platform with high hopes and invested a lot of time, efforts into it.
But in practice, there has been no promotional support, no seasonal visibility, and no spotlight on new or relevant sellers especially with small businesses.
This platform is not suitable for small teams or independent brands expecting meaningful exposure. So would advise to think several times if you fall in the same boat like me.
I have communicated all this to Creoate via email, live chat, and in person and it’s all on record and I am now sharing this here publicly because I have had enough of wasting my time with no results and no proper support and contacting chat function and no phone number to share our queries.
Adding to my concern, I have now come across numerous 1-star reviews from other sellers on Creoate and they are listed on Trustpilot too.. warning other sellers about delayed payments, which is alarming and raises serious trust issues.
It has made me even more cautious and hesitant about continuing on this platform.
I may soon ask Creoate how to close my shop.
After the efforts I put in, social media promotions announcing our presence on the platform, and the time invested, I have sadly found no return. Just disappointment.
20 de maio de 2025
Avaliação não solicitada
We had a problem with delivery and…
We had a problem with delivery and Fassal was brilliant, he spent a lot of time before the bank holiday making sure that the delivery was made to us in time for our event. Thank you Fassal, brilliant job. A true ambassador for Creoate.
1 de maio de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi,
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Fassal was able to support you and ensure your delivery arrived in time for your event. We’ll be sure to pass your message on to him – it will mean a lot.
We’re grateful to have customers like you and look forward to continuing to support your success with Creoate.
Best regards,
The CREOATE team.
I had an issue using a discount code
I had an issue using a discount code, Fassal was fabulous, helped me through it and sorted it ll out for me..he was great
24 de abril de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi Linda,
Thank you so much for your kind words! We're thrilled to hear that Fassal was able to assist you and resolve the issue. We’ll be sure to pass along your feedback to him.
If you ever need further help, don’t hesitate to reach out. We appreciate your support!
I have received from Fassal an…
I have received from Fassal an excellent customer service and a fast solution in few occasions - Very happy with the final order
26 de março de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi Cinzia,
Thank you for your wonderful feedback!
We're delighted to hear that Fassal provided excellent customer service and swift solutions on multiple occasions.
Ensuring a smooth experience for our customers is our top priority, and we're glad you're happy with your final order.
If you ever need any further assistance, we're always here to help!
Best regards,
The CREOATE team.
Fassal on chat was super helpful
Fassal on chat was super helpful! Lovely selection of products and much easier to sign up as a buyer than other wholesalers.
21 de março de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi,
Thank you so much for your wonderful review and the amazing rating! We're so glad to hear you had such a positive experience. It’s always great to see Fassal being recognised and I know they’ll be thrilled to hear your feedback.
We appreciate your support and look forward to assisting you again in the future. If there's anything else you need, don't hesitate to reach out!
Resposta da CREOATE
Thank you so much for the review! We truly appreciate your positive feedback. It's wonderful to know that you had such a great experience with us, and we're grateful for your support. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to working with you again soon!
I was a seller on creoate for a couple…
I was a seller on creoate for a couple of years but they stopped processing my payments. I had 5/6 outstanding payments by the time I noticed they hadn't been paying me and had to chase them up for them to pay out. When I pressed them for an answer on why they hadn't paid me they couldn't seem to give me one. Seemed really dodgy so I closed my shop. I'll stick to Faire.
13 de março de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi Beth,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience.
We understand how important timely payouts are, and it’s disappointing to hear that your experience didn’t meet the standard we aim for. While delays can occasionally happen due to verification or processing issues, they should always be communicated clearly and resolved quickly. We're sorry that wasn’t the case for you.
We’re continuously working to improve the experience for all our sellers—from shop setup to order fulfilment and payouts—so that partners like you can focus on growing your business with confidence.
Thank you again for the time you spent with Creoate, and we wish you all the best.
Dont send orders and collecting debts that not exist?
I have used the platform for a coupel of years now as a buyer and the The platform has gotten worse and worse and many who sell products have disappeared from there due to many problems. Most recently I ordered from two companies that never sent any products or heard from them. After eight months I was contacted by Creoate that we owed them a debt even though I couldn't see it on my account. I also received debt collection demands several times and finally I paid the amount to get rid of all the unpleasant emails and threats of debt collection. When I paid everything they demanded a sum of money again but when I log in it says that we have no debt. So avoid shopping here, there are much better platforms that send the products directly and that report the purchases correctly.
11 de março de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi,
Thank you for sharing your feedback, and I'm truly sorry to hear about the experience you've had with our platform. We take concerns like yours very seriously, and it's clear we fell short of the service you rightly expect from Creoate.
Please accept our sincere apologies for the confusion around your account and payment status. No customer should feel pressured or uncertain when dealing with billing, so again, I am very sorry you experienced this.
While we work hard to improve the platform and the reliability of our sellers, we clearly have more to do. Your experience has been escalated internally for further review to ensure no outstanding issues remain and to prevent something like this from happening again.
Thank you again for bringing this to our attention.
Warm regards,
The CREOATE team.
Fassal was a great help!
Fassal helped us cancel our order, informed us on the cancellation via email immediately along with when we should be receiving a refund from this cancelled order, and even inquired on a secondary pending order which he decided to reach out directly to the vendor himself to assure our order status is indeed as it reflects. Fassal was a great help!
5 de março de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi Angie,
Thank you so much for your kind words and fantastic rating!
We’re very happy to hear that you had a great experience. It means a lot to us, and we’re especially happy that Fassal was able to make a positive impact during your experience. We’re lucky to have such an incredible team member, and I’ll be sure to pass along your feedback to them!
If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to working with you again soon!
Wow. AVOID
Wow. I am speechless and will definitely seek legal advice. I didn't get paid for 2 orders for 3 months and when I queried the amount, they backdated their commission rates into 2023 and deducted it from my last two orders. It's not my fault, that you had something wrong in your system and what you did is fraudulent. AVOID.
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi Maja,
Thank you for taking the time to share your experience, and we're sorry for the frustration caused.
Regarding the commission concerns you mentioned, we recently identified a technical issue that affected how commission rates were displayed or applied in a small number of cases. This was not intentional, and we sincerely regret any confusion it may have caused. We’ve since resolved the issue and are reviewing impacted accounts to ensure everything is corrected and communicated properly.
We take these matters seriously and are always working to improve the experience for our sellers. Thank you again for sharing your thoughts.
I have purchased from Creoate as a buyer
I have purchased from Creoate as a buyer several times. I used a promo code and the finance team had an error or glitch on their end. They owned the mistake was theres and adjusted the money owed. A few months later I was sent to a collections agency and connected that agency to the customer service person who confirmed the money was not owed. Both Creoate and Global Debt Solutions confirmed the case was close. Now, several months later, I have now received a collections letter from TSI and they are saying I owe Creoate the amount of the promo code. I have emailed both the support person and the original collections agency and neither have responded. I am in shock that it has taken this long to resolve what sounds like a computer glitch on their finance side. The best part is I currently show a zero balance and I have been able to reorder several times. I am hoping they will respond to this.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi Amy,
We're truly sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Our Customer Success team have advised that this matter has been resolved with our Debtors team.
We appreciate the opportunity to make this right. Please let us know if we can help in any other way.
Owed a lot of money.
Fairly new to the platform and was looking promising until it came to being paid. We received and sent out several orders. Have been paid for a handful but now have 26 orders awaiting payment since December. Reached out to their customer service team who acknowledged they owed us said amount and it would be paid within 5 days. 7 days later after no payment we reached out again and they now say there is a dispute by the retailer so can't release the payments. Well this can't be the case for every single order, why have we not been told of this 'dispute' previously as not aware of any and it seems far too long to be applicable as their standard 30 days + 5 days payment terms are meant to cover these eventualities so feels like they are just stalling now. Have asked to speak to someone in the finance team, but they won't give any details. Will be looking to take legal action if not resolved ASAP. For future sellers I would be wary and not send out loads of orders without being paid for any.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi SimT,
We’re very sorry for the frustration this situation has caused, and we truly appreciate your patience while we work through it. Ensuring our sellers are paid on time is a top priority for us, and we regret any delay you've experienced.
We understand your concern regarding outstanding payments, and we want to clarify that while orders may be subject to disputes or verification processes, the whole account is not affected.
If you have any additional questions in the meantime, please don’t hesitate to reach out to our support team, and we will ensure you receive the assistance you need.
Thank you for your patience, and we truly appreciate you being part of the Creoate community.
Need to reassess business model quickly
Has some potential but all communications with sellers are focused on Instalment Plan options but absolutely nothing on how to get orders. As a marketplace they really need to focus their efforts on onboarding reputable sellers but also bringing vast amounts of prospective buyers to the platform. Doubt it will be around in 5 years if they continue in this way. So far a complete waste of time.
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da CREOATE
Hi Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Creoate hasn’t met your expectations so far.
Our goal is to create a thriving marketplace where independent retailers and brands can connect and grow together. While we do offer flexible payment options to make ordering easier, we also focus heavily on bringing in new buyers, driving demand, and ensuring that sellers have the best chance of success.
That said, we truly value your perspective, and we'd love to understand more about your experience and how we can better support you. Please feel free to reach out to our team through Live Chat (blue button on the bottom-right hand corner of any CREOATE webpage), and we’d be happy to discuss how we can help improve your results on the platform.
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