As a seller, we found that we always had to contact the company to ask to be paid because they never paid on time. Also, recently they increased their commission on our orders to 30% (it's ridiculousl... Ver mais
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Veja o que dizem as avaliações
I have had great experiences with Creoate. usually everything goes pretty smoothly. And when things didn't I got fantastic customer service from Fassal who answered my chat request immediately and res... Ver mais
A empresa respondeu
I have recently signed up as a buyer and I had a concern about changing my shipping address as we are moving business premises. However, I contacted Creoate via live chat and Rachel couldn't have been... Ver mais
A empresa respondeu
This is the first time I have used Creoate and ran into a problem with my order. The amazing Fassal reached out and asked how he could help. He was so supportive and explained everything so I felt co... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre CREOATE
Escrito pela empresa
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Informações de contato
70 Clifton Street, EC2A 4HB, London, Reino Unido
- hello@creoate.com
- www.creoate.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 46% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fassal was a great help!
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Shadda,
Thank you so much for taking the time to send us your feedback.
So glad to hear Fassal was a great help to you.
Happy selling.
Emily,
CREOATE
Fasshal is helpful as aways.
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello,
Thank you for the wonderful feedback on your support from Fassal.
Happy shopping.
Emily,
CREOATE
Fassal was great
Fassal was great, he answered my questions quickly and my issue was solved in just a couple of minutes. Thank you!
16 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello El,
Thank you for the feedback.
Happy to hear your issue was resolved quickly.
Happy selling.
Emily
CREOATE
Customer Refund
Could not find the information i was looking for to make a refund so I had to resort to contacting Creoate support. Fassal resolved my query quickly and efficiently!
16 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Lynn,
Thank you for the feedback.
Glad to hear our live chat service was fast & effective in resolving your query.
Happy selling.
Emily,
CREOATE
Excellent customer service
Excellent customer service. As with the other reviews, Fassal has delivered again.
8 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello,
Thanks so much for letting us know about your excellent experience.
Cheers,
Emily - CREOATE
Fassal was great!
Fassal was great! Very quick to help and understood without having to explain 5 thousand times. Hopefully he will be able to review the commission status for a customer just as fast!
7 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Rebecca,
Thank you so much for taking the time to leave us feedback. So glad Fassal was able to help you quickly & effectively.
Happy wholesaling :)
Jemma,
CREOATE
Fassal was great on the live chat
Fassal was great on the live chat. My payment details had been wiped off so I needed to make a payment. All sorted through the live chat. Their website is clunky and awful to use but the live chat does work well!
6 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Kev,
Thank you for taking the time to leave us feedback.
Sorry to hear you had an issue with your account but very happy to hear Fassal was able to help via the live chat.
Happy selling!
Jemma,
CREOATE
Excellent Customer Service!
The best most efficient customer service provided by Fassal! Response time to my query was immediate and the issue was sorted even quicker! A pleasure to deal with. Thank you!
30 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi SE,
Thank you for letting us know about your experience, we're so happy to hear that Fassal was able to help you with your query in a flash!
Happy Selling!
Jamie from CREOATE
Does not pay on time
They don't pay us on time. It is very on and off issue. Sometimes they pay within the 30 days plus 5-7 business days. Other months we need to send them a reminder e-mail. This issue has been now over 1 year. They don't take really the responsibility of the own policy. I think that a company should release payment within their own terms and conditions. Without customers worrying or wasting time to send them an email for a payment reminder. Keeping the fund if for business owners 1 a risk that if they close down you won't be able to see your money. 2. the fund could be used for your own business to invest or pay your own supplier. 3. you could put this in your own bank for some interest. 4. Time you wasted to write them an e-mail. No excuse should be made from their end on late payments. Especially when an issue becomes a repeated problem
29 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Alice -
We are sorry that you feel this has been your experience but appreciate you sharing it with us as we value feedback in order to continue improving!
I can confirm you were paid out on these orders at this time and in good faith saw that you had a few others approaching so I reached out to the finance team in order to make sure it is taken care of.
Please feel free to reach out to our support team with any questions.
Cheers -
Lola
I placed order after week got cancelled…
I placed order after week got cancelled but they they cancelled it day after taking the payment now iev been asking for refund there's no reply am thinking of reporting this scam company as a new business I thot they were they the rite ppl to work wid
29 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Ty -
Thank you for taking the time to submit your feedback. We are sorry to hear that your recent experience resulted in a cancelled order by the vendor.
Vendors have the final approval to accept or cancel an order based on their own criteria of what an acceptable retailer means to their business. This vendor in particular does not accept Amazon resellers. While our marketplace does not specifically ban anyone due to anti-competition laws, we understand that our vendors do have restrictions and are allowed to implement them on our platform.
We know this is disappointing but do offer for our team to help you find replacement items should you decide you would like us to!
As for the refund, I can confirm that you paid for this order before the date we stated it was due. Our team did not take the payment at the time of purchase. We did however, process the refund at this time. This could take up to 5-10 business days to arrive back in your account, depending on your bank.
Please reach out to us on support should you have any additional questions.
Thank you -
Lola
Very quick and helpful response from…
Very quick and helpful response from Fassal
29 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi,
Thanks for the great feedback! Glad to hear that Fassal was able to help you with your query!
If you ever need assistance again, don't hesitate to reach out. We're here to help!
Jamie - CREOATE
Great Support
26 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Sucel,
Thank you for letting us know about your experience, we're happy to hear that our team was able to help!
Happy Selling!
Jamie from CREOATE
Fassal was very helpful and provided…
Fassal was very helpful and provided all of the information I needed.
26 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Mark,
Thank you for your feedback! We love that Fassal was able to assist. Please reach out to us if you have any queries - we are happy to help!
All the best,
Jamie from CREOATE
Fantastic customer service
Fantastic customer service. Incredibly helpful and reassuring with a current problem.
19 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Stephanie,
Thank you for your wonderful feedback!
We're here to assist you, and if you have any more questions or concerns, feel free to reach out.
Jamie - CREOATE
Helpful
Helpful. Fassal was very helpful, unfortunately the service is not available in Canada but I will be notified when it is.
17 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Amanda,
Thank you for your positive feedback about Fassal!
We understand your disappointment regarding our service not being available in Canada at the moment.
Rest assured, we appreciate your interest, and we'll certainly notify you as soon as our service becomes available in your area.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Jamie - CREOATE
Great help from creoate team
16 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Charmina,
Thanks for the positive feedback!
Delighted to hear that our team was a great help. If you ever need assistance again, we're here for you!
Jamie - CREOATE
Very efficient and my issue was…
Very efficient and my issue was resolved quickly
17 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Julie,
Thank you for your great feedback!
We're pleased to hear that our service was efficient and that we were able to resolve your issue quickly.
If you ever have more questions or concerns, feel free to reach out. We're here to help!
Jamie - CREOATE
Helpful friendly staff.
Helpful friendly staff. Thanks Fassal.
16 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Dan,
Thank you for your great feedback!
We are always happy to help you with a smile :)
If you ever have more questions or concerns, feel free to reach out. We're here to help!
Jamie - CREOATE
Fassal
Fassal
Is very helpful was there to help with any issues i had he’s very informative and helpful he helped with my questions very well and I will continue to work with him.
If I need anything in the future .
16 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Sharon,
Thrilled to hear that you found Fassal helpful and also a source of valuable information!
We're excited about the prospect of continuing to work together and being your go-to support. If there's ever a future need, please count on us!
Jamie - CREOATE
Fassal was very helpful
Fassal was very helpful. He comprehended my issue well and sorted it out for me.
15 de janeiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hi Bede,
Glad to hear we hit the mark in comprehending your issue! We're pleased we could sort it out for you.
If you ever need assistance again, don't hesitate to reach out. We're here to help!
Jamie - CREOATE
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