As a seller, we found that we always had to contact the company to ask to be paid because they never paid on time. Also, recently they increased their commission on our orders to 30% (it's ridiculousl... Ver mais
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Veja o que dizem as avaliações
I have had great experiences with Creoate. usually everything goes pretty smoothly. And when things didn't I got fantastic customer service from Fassal who answered my chat request immediately and res... Ver mais
A empresa respondeu
I have recently signed up as a buyer and I had a concern about changing my shipping address as we are moving business premises. However, I contacted Creoate via live chat and Rachel couldn't have been... Ver mais
A empresa respondeu
This is the first time I have used Creoate and ran into a problem with my order. The amazing Fassal reached out and asked how he could help. He was so supportive and explained everything so I felt co... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre CREOATE
Escrito pela empresa
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Informações de contato
70 Clifton Street, EC2A 4HB, London, Reino Unido
- hello@creoate.com
- www.creoate.com
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 46% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Great customer service, issues resolved quick and smart, this was my experience today on live chat with Fassal.
25 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Monika,
Thank you for taking the time review our service. Happy to hear you issue was resolved quickly.
Happy selling.
Emily,
CREOATE
Fassal is Great
Fassal is Great! 😃😃 Willing to help. I'm very happy!
22 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Sotiris,
Thank you for the great feedback. We are glad to hear you are very happy with the service.
Happy selling.
Emily,
CREOATE
It's great for brands!
22 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Julia,
Thank you for taking the time to review us!
Happy selling.
Emily,
CREOATE
Amazing customer service!!!
It's always a great experience working with Fassal at Creoate. The customer service and response time is amazing! As a small business owner, being able to get in contact with customer service whenever an issue arises is so important and having someone who is able to quickly resolve those issues makes all the difference. Thank you, Fassal!!
20 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Meg,
Thank you so much for the feedback on your amazing experience.
We are glad you find our live chat service super helpful.
Happy shopping.
Emily,
CREOATE
Payment Query
Following a query in relation to a payment, I liaised with Fassal who I found to be extremely helpful and dealt with my query swiftly.
20 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Andrea,
Thank you for taking the time to review us. Glad to hear Fassal was about to help you with your query swiftly.
Happy selling.
Emily,
CREOATE
Fassal was most helpful with my enquiry
19 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Danielle,
Thank you for the wonderful review. Glad to hear the team were about to help with your enquiry.
Happy selling.
Emily,
CREOATE
They reached out to me to help!
They reached out to me!
I had a question on a weekend and opened the chat window but decided I would reach out the next busines day. Before I could even do that, they reached out to me asking if they could help! Falsely in customer service answered my question quickly and easily.
18 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Lori,
Thank you for the great feedback.
Happy selling.
Emily,
CREOATE
Fassal at Creote was an amazing help.
Fassal at Creote was an amazing support when I contacted them with a complicated query. Fassal not only sorted out the issue but explained everything along the way too always making sure I was kept in the loop and up-to date with the status and explained what I needed to do next. Thank you Fassal for your excellent customer service.
11 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Natalie,
Thank you for the great feedback on the support you received from Fassal on our Live Chat.
Happy Selling!
Emily,
CREOATE
Rachel was very helpful!
Rachel was very helpful with getting our products uploaded and our store up and running!
7 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Laith,
Thank you for your great feedback. So glad to hear the onboarding experience was smooth.
Happy Selling.
Emily,
CREOATE
Great assistance from Fassal at Creoate…
Great assistance from Fassal at Creoate today. Prompt and professional.
7 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello,
Thank you for the feedback. So glad to hear the support from our LIVE CHAT was a great experience.
Happy selling.
Emily,
CREOATE
Fassal was such a help
Fassal was such a help! We had a little issue with shipping labels but within minutes it was all resolved! Excellent customer service
6 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Jess,
Thank you so much for the excellent feedback.
Happy to hear Fassal was about to help resolve your issue so quickly.
Happy selling!
Emily,
CREOATE
Fassal helped me get started
Fassal helped me get started, and solved my cart problem super quick
5 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Kirsty,
So glad to hear your issue was solved super quickly with the support of Fassal.
Happy selling!
Emily,
CREOATE
First experience of Creoate online…
First experience of Creoate online chat. Fassal was friendly, knowledgable and very helpful. Thank you!
1 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Simon,
Glad to hear your first experience using the LIVE CHAT was successful.
Happy selling!
Emily,
CREOATE
Really Helpful Service
I needed to urgently change my payment method on my account and was having problems doing it. Fassal in customer services was a fantastic help on Livechat and fixed our problem for us. He stayed on the line for over half an hour in order to make sure that all went through properly. Thank you so much for your help!
1 de março de 2024
Avaliação não solicitada
Resposta da CREOATE
Thank you so much for your feedback.
We are happy to hear you have found our LIVE CHAT service helpful.
Happy Selling!
Emily,
CREOATE
Great customer service online and prompt…
Great customer service online and prompt feedback and helpful! James from UNISHE
28 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello James,
Thank you for your feedback. We are glad our team was able to help you with your onboarding.
Happy selling.
Emily,
CREOATE
Fassal helped with my problem today…
Fassal helped with my problem today efficiently and effectively. Very pleased.
28 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Klara,
Thank you for your review. Glad to hear you had a good experience getting your problem solved quickly.
Happy selling.
Emily,
CREOATE
Helped resolved my converns quickly
Fassal was prompt and polite responses with followmups with solution oriented answers to my queries.
27 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Reshma,
Thank you for your feedback. Glad to hear Fassal was able to help you with your concern quickly.
Emily,
CREOATE
knowledgeable fast and friendly 5 stars at least.
knowledgeable, fast and friendly, can't expect more. Problem solved.
27 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello,
Thank you for your 5 star review.
Happy to hear the team were able to solve your problem.
Emily,
CREOATE
Fassal was responsive
Fassal was responsive, knowledgeable, and friendly. He helped me resolve almost all of my issues immediately. I really appreciate his support and attitude during this set up process.
26 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Michael,
Thank you so much for the wonderful feedback about your recent onboarding experience.
So glad to hear Fassal was able to help you quickly via the live chat.
Happy wholesaling!
Emily,
CREOATE
Customer service was fantastic fast…
Customer service was fantastic fast response with a positive outcome
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da CREOATE
Hello Graham,
Thank you for your review. So glad to hear you had a fantastic experience.
Our support team are always here to help.
Happy selling!
Emily,
CREOATE
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