Such a shame they seem to be running Cuckooland into the ground. I ordered a dark pink bed but received a cream colour instead. I sent photos to their customer service team and I have been told that a... Ver mais
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Veja o que dizem as avaliações
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... Ver mais
A empresa respondeu
Please don’t buy from this lot. The product didn’t last two years and the customer service is non existent. GO ELSEWHERE
Added bed to basket. Told there was 1 left in stock so purchased it. Website immediately changed to say bed now out of stock. Then received email being told bed was not in stock after all - no refund... Ver mais
Detalhes da empresa
Informações de contato
2,6
Ruim
724 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A wonderful company to deal with from…
A wonderful company to deal with from start to finish. Beautiful products, clear communication, well priced and totally reliable. I bought a large pod for my garden and everything was as expected or better. Fantastic quality, perfect service (including installation) - I am a very happy customer who will use Cuckooland.com again!
3 de julho de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your wonderfully complimentary 5 Star Cuckooland Review! We are truly thrilled to receive your kind feedback. We hope that your stunning Ornate Garden Large Oval House Garden Pod brings you joy for years to come!
First Class Service Ordered a bbq
Ordered a bbq. Arrived well packaged and within 2days. First class Service.
23 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
We are so thankful for the time you have taken to share your incredible 5 Star Cuckooland Review! Wishing you lots of scrummy BBQ's this summer using your new bit of kit!
I ordered an Ooni pizza oven
I ordered an Ooni Koda pizza oven and an Ooni infra red thermometer from Cuckooland on Saturday last and it arrived today (Tuesday). Both were well packaged and arrived exactly when the tracked courier said they would. I’m not reviewing the products…. I’ll do that on the Ooni site when they’ve been put to good use and not before. However, I must say in the first instance that I was sceptical about buying from somewhere called Cuckooland but the trust pilot reviews were favourable. The pizza oven was a whole £50 cheaper than anywhere I could find in the UK and there was a further £10 off the thermometer when bought together with the oven. That in my opinion was a right result. All in all a great experience that I’ll not hesitate to pass on so ‘well done Cuckooland’, give yourselves a pat on the back. 👍🏻
4 de julho de 2023
Avaliação não solicitada
Resposta da Cuckooland
Your Review is truly wonderful, thank you so much for taking the time to share this with us! We're overjoyed to receive such lovely feedback and we are sure that you will enjoy using your new Ooni oven! We hope that we can welcome you back to Cuckooland again soon. PS we have lots more accessories to choose from to make that perfect pizza!
Really good thankyou!
Really good, quick delivery, cheaper than elsewhere,very impressed. Thankyou!
21 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your lovely 5 Star Review. We can't wait to welcome you back to Cuckooland again so we can impress you with our service and prices once more!
Resposta da Cuckooland
Thank you for your awesome Review. We hope you enjoy using your new BBQ this summer. We appreciate you taking the time to share your feedback with us and hope to see you here at Cuckooland again soon!
Goods arrived as said
Goods arrived as said, delivery team were very good and helpful in unloading and putting into back garden. Customer service was first class and went above and beyond in checking that goods arrived and that I was happy
26 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
This review is incredible, thank you so much! We are sure that your new Sliding Roof Gazebo looks amazing in your Garden. We can't wait to welcome you back to Cuckooland again. Happy relaxing!
Avoid Maze Living products! Cheaply made and overpriced!
Bought a bistro set (2 chairs and table) from the brand Maze Living through Cuckooland for over £500. One chair arrived wonky and damaged so called customer service, the lady I dealt with Samantha was efficient with getting a replacement and a complimentary gift for how Maze treated me on the phone.
Replacement chair from Maze Living arrived with damage to fabric and also wonky. I’m 38 weeks pregnant and no longer have the energy to go through the issue again.
Cuckooland customer services is good but the products they are selling are abysmal for the price they cost, I would strongly suggest they remove Maze Living products from their site and would warn everybody not to buy anything from that brand. You would seriously get better quality from aldi or b&m.
24 de maio de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your review. We are saddened to see this despite our team working tirelessly to resolve this issue for you as quickly as possible.
We understand that your review is mostly about the product itself however it is such a shame to receive your feedback after our team trying to resolve this for you.
After our telephone discussion, we requested for further images/videos of the damage on the replacement so that we could review this with our relevant teams and the manufacturer to offer a suitable resolution and have since not received any further contact from you.
Our customer service team are a lovely, friendly bunch and do all they can to resolve issues where possible so would have been more than happy to help resolve this positively.
We have since been in touch again with you to request further images and also offered a further resolution.
Great customer service!
Great customer service. Had an unexpected delay to part of our order but Mya kept us up to date with regular communication throughout.
27 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your glorious Review! We're overjoyed to read your kind feedback and hear that your experience with us was so enjoyable and successful. We hope to welcome you back to our Cuckooland again soon!
Impressive
Stumbled across this company went searching for products on google. I was really impressed with their sale prices. The website looks classy and info in the products was good, delivery was the best ever and was quick and easy! ill be returning.
23 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for taking the time to share your wonderful Review with us. We are overjoyed by your kind feedback regarding our website, prices and delivery service and hope that you will be back to visit us at Cuckooland again soon!
A wonderful company with excellent customer service.
A wonderful company with excellent customer service. I had recently placed an order that I needed to cancel due to the purchase being a duplicate gift, the customer service I received from Mya was excellent, so very helpful, friendly and kept me informed and updated all the time. I would definitely recommend this company and I will certainly be shopping with them again. Thank you!
21 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your amazing 5 Star Review! It's an absolute joy to receive your kind feedback and hear that you were so pleased with your Cuckooland experience. We're thrilled that you would recommend us and cannot wait to welcome you and all your friends back soon!
Superb Customer Service!
I purchased a bbq about a year ago from cuckookand and a few weeks ago it decided to break on me. I reached out to cukooland and they took care of it, they arranged collection, updated me every step of the way when it had been received and when it was being returned fixed.
I received it today all fixed. I cannot fault cuckooland, I was not able to see my emails and they chased me to provide updates! Customer services team were superb!!
20 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your marvellous 5 Star Review! We're overjoyed that the team were able to assist you so successfully with resolving the issue with your Lotus Grill BBQ, this is music to our ears. We hope that you will pop back to see us at Cuckooland again soon!
I was about to return the gorgeous…
I was about to return the gorgeous Westie weather vane as the fitting didn't suit where I wanted to put it. Daniela informed me about other fittings and I was able to purchase the one I needed. Now it is in place and I am beyond delighted with it. Thank you once again Daniela.
16 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
WOW, thank you for taking the time to share your fabulous 5 Star Review with us for our lovely Daniela. We're super thrilled that you enjoyed your experience with us so much and your kind words have made Daniela's day! We can't wait to welcome you back to our Cuckooland again soon!
Outstanding customer service
I believe that the mark of a good company is how it responds when things go wrong, so I can’t recommend Cuckooland enough! I ordered an outdoor rug in turquoise, that is rather fabulous, but the courier company spilt red wine in their van and it had leaked all over the packaging, seeping into the rug.I rang the following day, customer service was so friendly and apologetic. I sent photos and within the day they had emailed and a replacement rug arrived 4 days later. They are very professional and a pleasure to deal with. I shall definitely be singing their praises and buying from them again. Also, the rug is an excellent quality, it’s in different shades of turquoise and made from recycled plastic. Perfect to leave outside in the summer months.
15 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
Your Review is truly wonderful, Thank you so much for taking the time to share your complimentary feedback with us. Our lovely customer service team are passionate about service and always strive to provide a 5 star experience for all who visit us. Our customers are at the heart of everything that we do and your feedback is exceptional! We hope that you will be back to see us at Cuckooland again soon.
Superior Sprung Mattress 90…
Ordered the Superior Sprung Mattress 90 x 200 x 15 for our toddler and it’s the worst mattress I’ve ever sat on. You can feel every spring, it’s painful to lay on. My two year old said it was too uncomfortable :( Customer services were useless & told me to email them a picture?! Not an option to return. Definitely do not recommend.
In response to your reply, please could you clarify what alternative option we were offered? It seems incomprehensible to me that anyone would be comfortable on this mattress. Perhaps it has a fault, but sending a photo of the mattress to customer services will not show anything. So what can we do?
19 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
We appreciate your feedback and are truly sorry that you are unhappy with the service received. We can see that you initially contacted us back in April following the delivery of your order in March. We have sold tens and tens of the mattress in question and we have never received this feedback before. Due to health and hygiene reasons we are sadly unable to accept used mattresses as a return however the team did offer to assist you with an alternative option. It's a shame to receive your feedback as we always try our best to assist customers with any issue they may face throughout their purchase with us and have not received any further contact from you.
A problem with a garden furniture set…
A problem with a garden furniture set that was just over 2 years old was replaced and a complete new set delivered with no hassle. Leah was very good at keeping us informed of the progress.
15 de maio de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your wonderful 5* review about our customer service representative Leah! We are pleased that Leah was able to resolve the issues you faced with your order. We look forward to welcoming you back to Cuckooland again soon.
Great customer service
I had some issues with an outdoor table top. Cuckooland were great and organised a replacement to be sent which arrived quickly.
12 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your lovely Review. There's nothing better than hearing from a happy customer and we are pleased that a member of our customer service team was able to help with your issue. We appreciate you taking the time to share your feedback with us and hope to see you here at Cuckooland again soon!
Good playhouse
Playhouse arrived in great condition. Only down side was I didn't get a dispatch or delivery email so when it arrived I wasn't expecting it. I was lucky the driver knocked on his way back through as I wasn't in when he tried earlier in the day
5 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your Review. We're so sorry to hear that you didn't receive a dispatch notification. This is usually linked to the email address or mobile number attached to the order. We are however thrilled to hear that you are happy with your playhouse and hope that you get much enjoyment from it for years to come!
Problem sorted quickly
Package went missing and didn’t arrive when expected. Contacted Company who sorted this for me, sent email updates and rang me to confirm I had received my order. Very helpful staff.
3 de junho de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your incredible 5 star Review! Our lovely customer service team are on hand to help monday- friday 9:30-5pm and we're overjoyed to hear that they were able to assist you so successfully. Please do pop back to our Cuckooland again soon, we'd love to see you!
Excellent selection of items and super…
Excellent selection of items and super quick delivery
14 de maio de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your lovely Review. There's nothing better than hearing from a happy customer and we are pleased that you were so thrilled with how quickly you received your delivery. We appreciate you taking the time to share your feedback with us and hope to see you here at Cuckooland again soon!
Easy to deal with customer service
26 de maio de 2023
Avaliação não solicitada
Resposta da Cuckooland
Thank you for your wonderful 5 Star Review! We're overjoyed that you had such a fantastic experience with us here at Cuckooland and hope to see you back with us again soon!
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