I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... Ver mais
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Veja o que dizem as avaliações
I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby prompt... Ver mais
A empresa respondeu
Saying Drisana’s customer service was amazing is an understatement! She did everything possible to ensure i am able to receive my package within a timeframe that was promised & even with unforeseen ci... Ver mais
A empresa respondeu
I had an issue with my order that came due to receiving the wrong shirt, I had Donna contact me regarding the mix up and she was efficient, helpful and kind. She acknowledged that it wasn’t up to comp... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
Informações de contato
PO BOX 260, 4108, Archerfield BC, Austrália
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 16% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
The customer service is amazing and I love the wide range of clothing brands. I had a slight issue with shipping but thanks to staff (gabby) it was resolved almost instantly. Would definitely recommend.

Resposta da Culture Kings
Needed assistance with an order Donna…
Needed assistance with an order Donna was quick to help get this done, much appreciated. Great customer support. Thank you 😊

Resposta da Culture Kings
Awesome customer service support
I had an order that i accidentally sent to the wrong address and sent an email right after placing it. The customer service operator Marleyah responded incredibly quick and resolved the problem in a matter of seconds. Amazing customer service for sure 5/5

Resposta da Culture Kings
Ailean was amazing!!
Ailean was amazing!!! Super helpful!! Didn’t this my request could be done and she made it happen. Thank you Ailean!!

Resposta da Culture Kings
Excellent customer service
Although my original order was unfortunately lost in transit, I was extremely impressed with the level of customer service I received. The representative (Donna!) was professional, patient, and genuinely helpful throughout the entire process. They clearly explained each step required to submit a claim, answered all of my questions, and made the replacement process simple and stress-free. Their prompt communication and willingness to assist turned what could have been a frustrating experience into a positive one. Excellent customer support like this is rare, and I truly appreciate the time and effort they put into resolving my issue. Thank you for the outstanding service!

Resposta da Culture Kings
Donna helped me out and sending a…
Donna helped me out and sending a different shirt as this one had a fault. Quick easy response. Very helpful

Resposta da Culture Kings
Great Customer Service
Great customer service when I needed to cancel my order, Alphonsine helped me which I very much appreciate.

Resposta da Culture Kings
Gabby's assistance
Needed assistance on size change and was instantly helped by Gabby with her patiently fast customer service got the job done promptly with new tracking.
Thankyou very much for first time assistance with Culture Kings

Resposta da Culture Kings
Had an issue but got helped by Donna
Had an issue but got helped by Donna , who was very understanding. She fixed it quickly and with a good result. Much appreciated

Resposta da Culture Kings
Madelyn ROCKS
Madelyn Was helpful with helping me cancel an order that I had placed. She even went above and beyond to try and help me locate another size in a store not too far from me.

Resposta da Culture Kings
a big thanks to donna she was able to…
a big thanks to donna she was able to change my order because i mistakenly put the wrong size.. such a big thankyou to her and the team

Resposta da Culture Kings
So While making the online order i made…
So While making the online order i made the mistake and choose the wrong size, however i email the team at culture kings about the issue and Donna from the team looked after my request and went above the par to help me out and got the size replaced. She gave the best customer service. Highly recommended

Resposta da Culture Kings
Gabby at culture kings customer service…
Gabby at culture kings customer service is the best. I had some issues with delivery address and she fixed it in no time.
Thankyou once again Gabby.

Resposta da Culture Kings
Ordered the wrong size by mistake
Ordered the wrong size by mistake, reached out and the response was very quick and helpful! Thank you again!

Resposta da Culture Kings
Donna was super helpful on helping me…
Donna was super helpful on helping me change my order due to wrong size picked at checkout. Greatly appreciated.

Resposta da Culture Kings
Donna was a great help sorting my order…
Donna was a great help sorting my order which I accidentally messed up. I ordered the wrong sizing and she was prompt at making sure the order was stopped before processing and the right sizing was shipped out.

Resposta da Culture Kings
Went great Alphonse was very nice.

Resposta da Culture Kings
Culture Kings is known for their…
Culture Kings is known for their Outstanding clothing line but the service I received from Donna! Was beyond impressed with the quality and efficiency of her service☺️

Resposta da Culture Kings
On completion of my order
On completion of my order, I realised that I had ordered the wrong colour, I contacted the Company to explain what had happened. I was contacted straight away by a lady named Donna, I felt she went over and above to help me cancel my order and she also organised my refund, which went back into my account the next day.

Resposta da Culture Kings
I ordered the wrong size and reached…
I ordered the wrong size and reached out for help, Donna made this process super easy and I’m so grateful for how professional and sufficient the reply’s and results were!! Best service ever thank you heaps!!

Resposta da Culture Kings
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