Cuprinol Avaliações 

252
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Cuprinol Autumn Gold DucksBack has changed colour since 2024, not just a slight batch change. Hopefully when the fence I’ve been touching up dries it won’t look too obvious, (but if you’re updating/ r... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Painted a few clients' fences and sheds last year. Forest green weathered badly and needed reapplying after a few months although the shed was sanded wood as opposed to rough sawn. Autumn brown very s... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Cuprinol 9l ducksback silver corpse £22 in b&q (dont buy) painted in dry conditions 2 weeks ago and when it rains paint goes wet again and all running off hands covered in paint on gate coming in gar... Ver mais

Avaliado com 5 de um total de 5 estrelas

I used the Cuprinol Garden Shades to paint anl bare wood Adirondack chair and footstool. Despite them getting a lot of use, the paint lasted much longer than the six years specified. I repainted them... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de tintas

Escrito pela empresa

Find the right products to enhance your garden wood and furniture at Cuprinol. We have paints and treatments for sheds, fences, decking, buildings and more.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

252 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,5

Todas as avaliações

(252)

22 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Not Impressed

We bought dark brown ronseal total wood preserver. Towards the middle the paint was black. The rest of the fence is brown. Anyone know why this has happened

16 de junho de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Trevor, I'm sorry to hear this. I'm afraid you have contacted Cuprinol - we do not make Ronseal. However, should you need any assistance on our products, please contact us the following number. Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB-2324375 HD, thanks Helen.

Avaliado com 5 de um total de 5 estrelas

Only ever use this for sheds and fences. …

Been using this for more than fifteen years. Rich cedar colour is great on garden sheds. It now has a non drip formulae. One heavy coat usually is enough and spreads well. Priced keen if you shop around. Does withstand rain with it's oily formulae. Recommended.

16 de junho de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Francis, thanks for taking the time to leave us some feedback. We are glad to hear you liked this product. Thanks Helen.


Avaliado com 1 de um total de 5 estrelas

Very disappointed in this Cuprinol…

Very disappointed in this Cuprinol herring grey. Not a bit of grey in the colour. It is more white. I always bought Cuprinol but will maybe try another make. Luckily I only used a bit to test before I painted decking yuck to this colour. Misrepresented on the tin.

13 de junho de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Marie, we're sorry to hear you were unhappy with the colour. Can you please send us some pictures so we can take a look for you and get this resolved? Our email address is duluxvirtual@akzonobel.com and your reference number is 2321933DB - please include this in the subject line. Thanks, Cuprinol Technical Advice

Avaliado com 1 de um total de 5 estrelas

No good for fence panels

Used on our fence panels and coming off. I've lived in properties with garden fence panels all my life and never had this problem. If it's only any good on a particular type of wood it may as well be taken off the market and save customers a lot of wasted money and time because seems a heck of a lot of people are making the same mistake!

31 de dezembro de 2022
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hello, sorry to see you've had issues with our Cuprinol product. Can you please drop us an email or give us a call regarding this? Your reference number is 2317661 you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.

Avaliado com 5 de um total de 5 estrelas

Love Cuprinol UV decking oil

Love Cuprinol UV decking oil. I was really worried for the colour, I didn’t want it to look any different to the natural wood, as I have quite a large area in full view from my living room. It has turned out perfectly, I used natural, it was easy to apply and the colour is absolutely perfect, just natural with a glow. Love it !!

10 de junho de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Thank you for your feedback. We love hearing from our customers about the service they have received and experiences they have had using our products. Your feedback will be shared with our wider team.
If you do have any other queries or feedback now or in the future, please do let us know. Have a lovely day!

Avaliado com 1 de um total de 5 estrelas

Tins like water don’t bother

If there was no stars I would pick that …. I bought 4x 5lt tubs of Cuprinol ducks back herring grey it’s nothing like the colour on the tin it’s like a watered down milk.. I did everything it said on the tin put three coats on … the tiniest of rain has made it all run and it looks a mess I’m so disappointed in this as always use this I’ve just wasted all that time and money on this product.. have you watered it down ? … can someone please reply to sort this out not a happy customer…

8 de junho de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Mrs Thomas, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our paints. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- 2307727 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Avaliado com 1 de um total de 5 estrelas

Terrible coverage

Terrible coverage. Fades and over 6 months goes patchy and comes off . Would never buy again

6 de junho de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Julie,

Thanks for taking the time to leave your review.

We're sorry to hear that your experience and our product hasn't been perfect.

If you'd be happy to get in touch we'd love to look into this further for and see what we can do to help.

You can reach us by phone on 0333 222 7171 or via email at dpuki.tacsocialmedia@akzonobel.com (you'll need your reference number TAC-2305015 in the subject line if you email in)

We look forward to hearing from you!

Avaliado com 1 de um total de 5 estrelas

Cuprinol ducksback silver copse

The product itself is ok for me it's the totally inaccurate coverage they put on the tubs. It says that it covers 10 fence panel sides at 6'x 5' sorry but it doesn't. I had ten panels to coat and purchased 3 x 5l tubs as they where on offer 3 for 2 and i ran out on the last panel.

4 de junho de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Andy,

Thanks for taking the time to leave your review.

We're sorry to read that you're not happy with the coverage of the Ducksback. We'd love to look into this further for you if you'd be happy to get in touch with the reference number TAC-2300689.

You can reach us by phone on 0333 222 7171 or via email at dpuki.tacsocialmedia@akzonobel.com (you'll need to pop the reference number in the sujbject line)

We look forward to hearing from you!

Avaliado com 1 de um total de 5 estrelas

Awful Cuprinol

Firstly the colour dries to a totally different one. Secondly it simply does not cover the timber properly and is so thin that it needs at least three coats to make any impression. I have been painting fences for many many years and Cuprinol used to be my choice but it has no covering power nowadays

2 de junho de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi George, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Cuprinol. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- 2298483 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Avaliado com 1 de um total de 5 estrelas

100% disappointed, cuprinol what have you done

I've used various "shades" colours in the past with no issues. I recently purchased 2 x 2.5ltr white daisy and 1x 2.5 grey on a 3 for 2 offer, I came to use it today and the first 2 letters of "shades" are correct but I can think of a couple of other letters to finish the word, all I can say is it has the consistency of milk and about as much white in it as milk, this stuff just runs, does not cover and I suspect milk might have done a better job. After applying 4 coats and still being able to see through it I gave up and went and bought a decent brand, cuprinol what have you done. In my opinion you have kept the price down by watering it down. Be warned people you will end up paying more and wasting a lot of time if you use shades these days. I'm not even going to open the grey as I can't be bothered to waste my time.
100% disappointed

1 de junho de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Andy, we're sorry to find out that you didn't have a great experience with our Garden Shades. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- 2298107 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Avaliado com 1 de um total de 5 estrelas

Ducks back silver copse is Rubbish

I purchased 3 tins 9lt Cuprinol ducks back silver copse and a 5 lt tin painted my fences and gate rough textured wood done everything the tin said , over 3 days over a week ago in the nice weather leaving a lot of time between coats to dry . Today it is raining and the paint is all running and when you touch it it comes off on your hands I'm very disappointed as this cost me a lot of money now I don't know what to do with my fences . What can you do please ? I have photo proof of this . Kind Regards Lisa

31 de maio de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Lisa, sorry to hear you had an issue with our Ducksback paint. Can you please send those pictures to us? Our email address is duluxvirtual@akzonobel.com and your reference number is 2295451DB - it'd be great if you could include this in the subject line. Thanks, Cuprinol Technical Advice

Avaliado com 2 de um total de 5 estrelas

Cuprinol country cedar decking paint

Bought Cuprinol country cedar anti slip decking paint and it’s terrible I have done 3 coats on each of my decking areas In the garden and it’s all patchy and different colours . I have never had an issue with Cuprinol however I don’t think their paint is as good as it used to be and it’s not cheap either .

29 de maio de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Diane, we're sorry to hear you've had a problem with our decking paint. Can you please forward some pictures to us showing the patchy finish and colour difference? Our email address is duluxvirtual@akzonobel.com and your reference number is 2295447DB - please include this in the subject line. Thanks, Cuprinol Technical Advice

Avaliado com 1 de um total de 5 estrelas

I bought Silver Birch Garden Shade as…

I bought Silver Birch Garden Shade as the photo on the front is a dark grey, in order to paint my roof terrace fences. The photo on the front of the tin exactly matched my existing decking colour. So you can imagine my surprise (and horror) to come home and see the very light, very silver colour which had been painted by my partner. It is about 10 shades lighter than the photo on the tin and in all the advertising photos and we now have to buy another brand and start the laborious process again. I bought this as a trusted brand name. Never again

27 de maio de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Sorry to hear you're unhappy with the colour. Can you please send us some pictures to show the colour on the surface and comparing it to the tin? Our email address is duluxvirtual@akzonobel.com and your reference number is 2295449DB - please include this in the subject line. Thanks, Cuprinol Technical Advice

Avaliado com 1 de um total de 5 estrelas

Disappointed in what I considered a quality product

Hello I have a gate on the side of our house which was already treated.But it was in need of redoing so I used Ducksback brilliant it was amazing how good the water repellent it was but we have decided to to do all the fencing in our back garden so immediately think Ducksback .We purchased 15ltrs went home painted one fence panel bearing in mind it wash already coated I applied one coat three or four minutes later it had disappeared so applied another coat again disappeared I applied two more coats and still it hasn’t covered I don’t understand hopefully Cuprinol will get in touch to discuss this

24 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointed with the product

I purchased at least 12 cuprinol 5L cans of antislip decking paint to find that when it has been walked on a few times it comes off. I prepared the decking as your instruction and gave 2 coats to which it looked amazing.
Now it needs doing all over again, due to the patches that are appearing daily, which will be thoroughly time consuming and at great expense to me again due to the size of the decking. It hasn't been done a year yet.
I have sent in message from your contact page for advise or support and tried calling a few times with no joy due to the phones having technical issues.
I know the weather hasn't been brilliant but when it says hard wearing long lasting weather protection I expected more than a few months of it looking ok
I am totally disappointed with the product

24 de maio de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Sarah, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our Anti Slip Decking Stain. We received your email yesterday and will be in response shortly. The reference for the case is TAC-2281965 BB, so please look out for a response soon. Alternatively you can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC-2281965 BB, Thanks, Helen.

Avaliado com 1 de um total de 5 estrelas

Very let down by Cuprinol

Summer 2021 we spent a small fortune on Cuprinol Seagrass paint for our garden fences, we liked the colour and also the 5 year guarantee that came with it so although the expense we decided to buy 3 5L tubs, it's now coming up to summer 2023 and the fences look rubbish, the colour has faded a lot even though we followed the instructions on the tubs, not something you would expect for the money or from a company like Cuprinol.
Obviously we have photos as proof of this

19 de maio de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Anthony, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our Garden Shades. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC 2277395, HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Avaliado com 1 de um total de 5 estrelas

Rubbish

I have used the garden shades for a few years and loved it. All our sheds and fences are painted with it and never had a problem until now. This product is so watery that it just runs off the piece you are painting, not how it was. No consistency at all. And you expect a slight variation in colour when buying the same colour a few months apart but these are totally different. Going by some of the reviews on here it looks like I'm going to be re doing everything very soon, but it wont be with a cuprinol product

17 de maio de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi Gary, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our paints.
If you'd be happy to get in touch we'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at duluxvirtual@akzonobel.com with the reference number TAC- GB- 2272293 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Avaliado com 1 de um total de 5 estrelas

So bad

So bad. Bought ‘olive garden’ nothing like the picture.. much lighter and needed 4-5 coats.
Also bought ‘jasmine’ and I gave up. It was like painting with milk, and I’m painter by trade. Brand new wood. Absolutely awful product. You’d need at least 6-7 coats. Terrible stuff.

16 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cuprinol Duckwax SilverCopse

I bought a tin of Duckwax SilverCopse to paint my shed. Cleaned shed with sugar soap rinsed thoroughly and left to dry, warm sunny day. First coat OK but poor coverage. Second coat appeared to be 'dissolving' the first layer exposing the original surface in big patches. Three further coats later and problem still exists. Wish I had read these comments before purchasing the paint. Never again, three days wasted and now waiting for the rain to wash my efforts away. will attempt a refund from Homebase, dosnt appear Dulux are interested.

15 de maio de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Sorry to hear that you're unhappy Les. Could you please forward some pictures to duluxvirtual@akzonobel.com? Your reference number is 2266151DB - please include this in the subject line. Thanks, Cuprinol Technical Advice

Avaliado com 1 de um total de 5 estrelas

Cuprinol Garden Shades is useless

Cuprinol Garden Shades is useless. Used Daisy White and Dusky Gem. Both paints when thoroughly stirred were thinner than water, the pigment did not cover the wood work that had been sanded down. Five coats of the white and it still need more coats. The Dusky Gem, I applied the first coat yesterday afternoon and over night a little rain fell and the paint washed off. £44 down the drain. A total waste of money. I am very annoyed. And NO Cuprinol, if I reply to you, I'll only get a stock answer. I'm taking the product back to Homebase.

15 de maio de 2023
Avaliação não solicitada
logotipo da Cuprinol

Resposta da Cuprinol

Hi, we're sorry to hear you had some trouble using our Garden Shades colours. Can you please forward some pictures to show the issues you've got, so that we can look into this for you? Our email address is duluxvirtual@akzonobel.com and your reference number is 2265513DB - please include this in the subject line. Thanks, Cuprinol Technical Advice

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