Ronseal Avaliações 

814
O TrustScore é 2 de um total de 5

2,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I usually love Ronseal products particularly their fence treatments & wood paints. However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting. How any comp... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. ☹️. Contacted ronseal who responded straigh... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de tintas

Sobre Ronseal

Escrito pela empresa

Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again. That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.

Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm

Get the job done right, first time!

Our product range covers:

Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.

Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.

We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.

Informações de contato

2,0

Ruim

O TrustScore é 2 de um total de 5

814 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 98% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,0

Todas as avaliações

(814)

122 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Full refund granted by product manufacturer

I complained about a two part wood filler setting far too quickly to allow proper application and smoothing.

I tentatively suggested that a refund of my purchase price would bring me satisfaction and to my surprise it was agreed by the company.

10 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service.

Very, very helpful advisors who were able to give prompt and appropriate advice.

7 de julho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Andrew,

Thank you for letting us know about your great experience when contacting the customer services team.

Good luck with your project and please do not hesitate to contact us should you require any further assistance.

Avaliado com 1 de um total de 5 estrelas

Useless ronseal pump sprayer

Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and it is far from precision spraying. Cost me 49 euros so worst spent money ever

5 de julho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Liam,

Thank you for leaving us this review, your feedback is very important to us.

We are sorry to learn that your experience of using our sprayer did not meet with your expectations.

Our customer services team will be reaching our shortly to request your details, so they can assist further.

Avaliado com 1 de um total de 5 estrelas

Ronseal one coat gate and shed

Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For the price, I expected much better, and I won't be buying it again.

3 de julho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Josh,

We really appreciate you taking the time to leave us this review.

We are truly sorry to learn of your dissapointment in the coverage of our product.

Our customer services team will be reaching out shortly to request your details, which will allow then to assist further.

Avaliado com 1 de um total de 5 estrelas

Avoid this watery solution

Bought some Ronseal 5 Year Fence Life+(Sage).
I might as well have painted my shed with dirty water, so weak and wishy washy is the stuff. It says 2 or 3 coats might be needed, more like 5 or 6! Not worth buying.
I would go for Cuprinol Garden Shades (Seagrass), which I had used previously.
Better still, Siramico Fence Paint, which I subsequently bought. A bit more expensive, but covers well with just one coat!

1 de julho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Ian,

Thank you for taking the time to leave us this review.

We are truly sorry to hear about your experience using our Fencelife product. We always want our customers to have the best experience when using our products.

Our customer services team will reach out soon for your details and will be able to assist you further.

Avaliado com 5 de um total de 5 estrelas

Very good customer services

Very good customer services. Detailed and helpful advice.

2 de julho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi James,

We're so pleased we were able to help. Best of luck with your project and thanks for letting us know about your positive experience.

Avaliado com 1 de um total de 5 estrelas

Misrepresentation of Colour

I usually love Ronseal products particularly their fence treatments & wood paints.

However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting.

How any company can call this Midnight Blue when it is clearly Teal is beyond me!!!

I have wasted over £20 (and a lot of time!!!) applying this paint. I now have to go and purchase another coloured paint to apply over this dreadful colour.

Very unimpressed!!! However, I am not alone because I have found many other people complaining about this colour too. Only wish I’d read the reviews before purchasing…

30 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Mr & Mrs Hudson

We are so sorry to hear you are not satisfied with the colour of our product. We are always striving to put out the best products and understand the frustration when a project doesn't go as expected.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 1 de um total de 5 estrelas

It does NOT do what is says on the tin…

The produce was advertised that the colour in the tin was dark in colour but when used and sanded the end colour was nearer to cream than dark which lead to a very difficult issue to get the finish to a colour closer to the colour required

4 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Clive

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 5 de um total de 5 estrelas

Had an incident of the handle becoming…

Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. ☹️.
Contacted ronseal who responded straight away. Pointed out the fact the design and construction of the hadle needs upgrading. This was taken onboard and although i wasn't looking for compensation they instructed me to replace the fence paint and submit the bill for a full refund.
This i did the following day and a quick phone call and the refund was on it's way. Hopefully will new a safer handle on the pots.

23 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Harley

Pleased to hear we could support you with your issue. Thank you for using Ronseal and contacting us.

Avaliado com 1 de um total de 5 estrelas

The paint colour doesn't match the tin

I bought Ronseal Sage Green Garden Paint expecting a sage green finish. Instead, it dried to a distinctly blue colour that bore little resemblance to the colour shown on the tin or in the advertising.
After carefully preparing the surface and following the instructions, I contacted Ronseal and supplied photographs and supporting information. Despite the obvious difference, I was told the colour was within acceptable limits.
If you're considering Sage Green, be aware that the finished colour may be very different from what the marketing suggests. A disappointing outcome from a company whose reputation has long been built on doing exactly what it says on the tin.

24 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi,

Thank you for taking the time to leave us this review.

We are truly sorry to learn of your dissapointment with the colour of our Sage Green Fencelife.

Our customer services team will be reaching out to request your details, which will allow them to assist further.

Avaliado com 1 de um total de 5 estrelas

We bought 2.5l tin of Ronseal garden…

We bought 2.5l tin of Ronseal garden paint to paint a garden seat but the consistency is very thin and watery despite lots of stirring , 3 coats not achieved any decent coverage. Contacted ronseal and after an swering multiple questions they deemed it to be down to stirring with a cane which was they say to thin to adequately mix it despite stirring repeatedly for a good amount of time. Rubbish response and no solution despite it being not fit for purpose. I suppose trading standards might be next step.

15 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Julia,

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 1 de um total de 5 estrelas

This person mariomaid me send pictures…

This person mariomaid me send pictures in nd every thing in .I told him I had no receipt. And he used it against me..what a clever young man...I asked him to pass it o to a manager. And he didnt...that was very mean an unsatisfied customer.

16 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Antonio,

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 1 de um total de 5 estrelas

After preparing the deck with great…

After preparing the deck with great care, with a wire brush, then sweeping and vacuuming ,I used Ronseal oil on an exterior wooden deck, on top of the same product 2 years prior.

The first coat dried in an appropriate time and looked good. The next day I applied a 2 nd coat and it immediately “Fisheyed”

I stopped and called customer service. They initially told me that I waited too long between coats and that I should re sand everything.
It was a dry , mildly sunny day , and with no humidity.

Upon receiving my photos and other information I was informed that my preparation was inadequate, even though the first coat dried beautifully.

I am totally dissatisfied with this product and customer service.
Don’t use this product and certainly don’t expect any help when things don’t work correctly, just poor excuses

I wish that I could include photos of this disaster

I have since read other reviews.
I’m surprised that they are still in business after selling such poor products and getting such negative reviews.
ADDITIONALLY, it appears that all complaints are ignored and passed off as with the same Bull—— , stock response.
The “We’re sorry , we try to please “ .
What a load of $#\t
A very unhappy last time customer !!!!!

16 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Christopher,

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 1 de um total de 5 estrelas

Fence life plus

Fence life plus. Very thin with dreadful coverage. Requires two coats on sawn timber but 4 on planed wood, even with a sprayer. Loads of brush marks after two coats and I anticipate four will still look rubbish. It might be cheap, but there's a reason. Don't waste your money!

13 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi,

We are so sorry to hear you are not satisfied with the quality of our Fenclife. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 1 de um total de 5 estrelas

MIX MILK & WATER & YOU WILL HAVE RONSEAL WOOD PAINT

Used Ronseal wood Paint for my garage doors.Gave up after first small door.Absolutely useless and a complete waste of money It's thin, doesn't cover and I wasted my timed and money so now have gone onto something else.
AVOID AT ALL COSTS. NOT CHEAP BUT DOES NOT DO WHAT IT SAYS ON THE TIN.

15 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Gwynneth,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 5 de um total de 5 estrelas

Simply the best.

I have been using Ronseal paint for my fence for a good number of years, I wouldn't use anything else. The coverage, the look, the length of time it lasts in between coats is just amazing. I contacted Ronseal recently with a query, I got a reply within a matter of hours, great service. Keep up the good work.

15 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Phyllis,

Thank you for taking the time to leave us this amazing review.

It has made our day reading this!

Avaliado com 5 de um total de 5 estrelas

Your customer service advisor was very…

Your customer service advisor was very polite and helpful when i explained my problem with my fence sprayer

11 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Ian,

Thank you for taking the time to leave us this amazing review.

It has made our day reading this!

Avaliado com 1 de um total de 5 estrelas

If I could give 0 stars I would

If I could give 0 stars I would, I purchased 2 9ltr tubs of warm stone as I was wanting a warm finish to my fence panels, I have 29 to do and the last thing I wanted was a cool colour especially grey as I lothe the colour and it doesn’t go with the paving in my garden. I get to opening the paint give it a stir and start painting it’s that watery i can not do if by brush so I use a professional sprayer, 4 coats in and it’s as grey as you like. I emailed to complain as I don’t see why I should have to put up with a colour I didn’t want and I was told it was within the range of colour you should expect from this colour. Very annoyed and dissatisfied

30 de maio de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Elly,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 5 de um total de 5 estrelas

Quick informative response

My enquiry was responded to quickly and the reply was relevant to the content. Unfortunately, the product I was trying to locate in a specific colour (Diamond Hard Gloss Floor Paint in Pebblestone) is no longer manufactured by Ronseal but my assumption is, that had it been still in production I would have been informed as to where I could obtain a can in the Bristol. area.

8 de junho de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi,

Thank you for taking the time to leave us this amazing review.

It has made our day reading this!

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