I cannot recommend CustomMade Jewelers highly enough. I came to them with an idea for a deeply personal custom signet ring for my son. Staff was patient, responsive, and willing to refine every detail... Ver mais
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Veja o que dizem as avaliações
I decided to give customMade a chance with a very important project which was the engagement ring I’m planning to give to my future fiancé. I can say with confidence that I love my finished product! I... Ver mais
I had a great experience working with Ryn on a custom ring. From the initial inquiry through the final product, communication was fast and friendly, questions got answered quickly, and I never fel... Ver mais
Wonderful experience! Very patient with me through the process. Great ideas, transparent pricing, kind people, quick shipping. All in all, a great experience. Looking forward to doing more work with t... Ver mais
Detalhes da empresa
Escrito pela empresa
CustomMade is the world's largest online custom jeweler. We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/
Informações de contato
90 Sherman Street, 02140, Cambridge, Estados Unidos
- (508) 507-9146
- support@custommade.com
- www.custommade.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
CustomMade gave me the ring of my dreams!
CustomMade gave me the ring of my dreams! I was helped by Grace who was incredibly sweet and very knowledgeable. It was like we were on the same wavelength- she knew exactly what I was thinking about the design without me even having to say it. This was honestly a very quick process, and I couldn’t recommend them enough.
Amazing Service
This service was extraordinarily helpful in providing my Fiancé with a unique and beautiful ring. As an relatively uncreative person I benefited greatly from the teams expertise and creative flair to arrive on an amazing ring for my partner.
Many thanks to the team, who were a pleasure to work with!
Great Service for Custom Jewellery
The experience was painless and easy from start to finish. Each team member was helpful, responsive and friendly, and made sure I was kept informed of progress throughout. They helped me turn my rough sketch idea into a reality and the finished piece turned out much better than I had previously envisioned. They were patient with my repeated revisions to the design and took these onboard without question. End to end, this was a great experience and, should I ever want any more custom jewellery, I will definitely be coming back.
My Custom Made Biker Rings
Custom made are one of best small business companies that make custom made jewellery they are helpful trustworthy to make my custom made biker rings. I’ll recommend any to look at these guys as they custom made jewellery are perfect.
Family Heirloom
I reached out to Custom Made to create a family pendant that I can gift my sons when they graduate from college that has our family crest on one side and the Cristus on the other. It came out even better than I imagined. Every person that I interacted online with was positive, professional, and kind. Thank you Custom Made for creating a loving tradition and heirloom for my family.
My wife's ring project
So much i could say about my experience.
The communication with my designer was efficient. I always got a reply within the same day. From start to finish allot of details were discussed and never went any further until i was happy with the corrections.
I will point out that the pictures do not do it justice. It was way more beautiful in real life. (Don't use the pictures for size reference as it is deceiving. Ask for photo of the ring on a finger before final approval) though smaller than i expected it was still more than enough ring for a finger. Any more and it would look tacky.
I worked on my project for at least 4 months from beginning to delivered, due to the fact i made changes. I wanted my soon to be wife's ring perfect and got and paid for perfect. Better and more unique than any store bought ring. Upon delivery i was very impressed with the packaging and display. High quality and thoughtful would be how i would describe it.
Our purchase was a seamless experience…
Our purchase was a seamless experience with an absolutely PERFECT outcome! Custom Made was able to replicate a 120 year old enameled signet ring that was given to my husbands grandfather when he left for the US from Argentina. I love the care and detail that went in to creating this beautiful piece, and wear it proudly everyday!
Committed
They stood behind making it right, through the learning curve that comes with making custom jewelry
Everything was easy from the very first contact
Everything was easy from the very first moment I reached out. My expert, Emily, was so friendly and helpful from start to finish. I couldn’t have done it without her! She explained everything in a way that made sense and assisted with decision making based on my wants and needs. I knew what I wanted but she truly made it happen!
Expert Attention
Custom Made team was very responsive & informative throughout the design process for my family heirloom ring.
Constant communication & availability to review of design and always ready to answer my question.
The end result of my design was a custom made signet ring for my father, which will be gifted to him on Fathers Day 2025. I am beyond proud to present this creation to him.
I would highly recommend CustomMade to anyone in search of a unique design curated with CustomMade team.
Amazing!!!
CustomMade not only created my engagement ring but also my wedding band. Working with the representatives was super easy, they’re super nice, and honestly made this experience hassle free. My set is super unique and it’s not like most rings you would see at most stores which is what I love the most. I recommend CustomMade to anyone who is looking for a piece of jewelry. Emily, the representative my fiancé and I chatted with, was absolutely amazing and supportive through the entire process!
No Regrets Purchase and Experience
I was searching for a personalized fraternity ring that would be unique. Many sites sell them, but they are very cookie cutter types. I discovered CustomMade and it was the best decision I could have made. Great service, very responsive and collaborative in the design process. I needed something hypoallergenic and they helped me through that process. I’m very satisfied with purchase and would highly recommend for a customized experience.
A great process, but use good communication!
The best part was to be able to customize design a ring to say “I love you” in a greater way to my significant other. Custom Made works great especially if you have a higher budget, but there were some challenges with my smaller budget. The options and process are high quality. One challenging part is that there was a little confusion resulting from poor communication a couple times:
I wasn’t told the dimensions of the Ring till I asked and found it was bulkier than I wanted. Second, I had thought that the price was for the Ring and band, but it was actually just for the Ring, so the price ended up higher than expected.
Beautiful wedding ring
Recently had a ring sculpted with this company and the gorgeous results speak for themselves!
The company is full of lovely and friendly individuals, who take their time and duties serious.
From idea to finger took me just about a month and for the quality I got that was way to quick!
The staff will dutifully take you through major steps with detailed descriptions and guidelines all along the way to keep you from being overwhelmed or lost.
They will bring any concepts you can dream to life and go back at any time if you think of something new!
10/10 service and company
Exceeded my expectations
Im always skeptical about certain companies online, especially for getting an engagement ring. But custommade was such a pleasure to work with, there custom support and design team are phenomenal. They exceeded my expectations by a long shot, will be using them again.
I, alone, will wear this ring proudly.
This entire adventure started when I lost a cherished ring…on my birthday, no less.
I searched on-line and found Custom Made, who had stellar reviews.
They weren’t lying.
Custom Made was very patient with my pedantic requests. If I have any criticisms it would be that of the five or so reps that handled my process (different ones for different stages of design & production) not all were as diligent and prompt with correspondence.
And yet, upon completion, what they produced for me was an immaculate piece of jewelry that is uniquely me.
Truly…Custom Made.
Two days after receiving it I had an audience member approach me after a show, not to complement me on my performance...but to tell me how much she liked my ring!
I will cherish it for decades.
Unless, of course, I lose it. And, if that should happen (hopefully not on my birthday) I will reach out to them immediately for a new one. Next time...in Platinum!
Amazing ring, fantastic staff and effortless process
Everything, from the team that was super helpful and polite, to the craftsmanship, that was exquisite and honestly breathtaking, to the unmatched customer support, was amazing! I needed additional assistance with international shipping (additional paperwork and red tape) and even after the project was shipped they provided me with all the necessary documentation super quickly and they were extremely helpful nearly a month after the ring was made and sent.
I honestly can't say enough about what a great team they have and what magnificent "works of art" they create! Thank you CustomMade! ❤️
Great company and great products
So had this idea for a ring for a close group of friends, wanted something unique. So I contacted custom made.com with my idea. I received an email back from the design team within 12 hrs. After giving them my first idea they designed the ring. Of course I came up with additions several times. They made adjustments, and then it was time for production. During this whole process I was sent images of the ring design. After the final approval the ring was sent for production. A week and a half later, I had the ring in my hands. I was so impressed with how easy the whole process was handled. Probably the best customer service I have ever experienced with any company. Great product and great staff!
Item was perfect
While communication and completion was a little delayed once it was explained I was completely satisfied. The engagement ring was everything my fiancé could have asked for. The craftsmanship is above reproach and the center stone is absolutely gorgeous and expertly cut.
Terrible quality (arrived and was…
Terrible quality (arrived and was already broken) and was denied a refund for several months. Don't waste your time.
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