Cyclesense Avaliações 

250
O TrustScore é 5 de um total de 5

5,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to end. Great advice given and not pushy at all. Really competitive price. I purchased though cyclescheme and the process went through with ease. Thanks Paul.

Avaliado com 5 de um total de 5 estrelas

just what I needed - first site to have replacement B&M dynamo light bulbs - after trawling the internet. Good pictures & technical info to ensure collect items, quick delivery & secure in parcel. How... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were very last minute deciding to buy our daughter a new frog bike for Christmas. To make things more difficult she only wanted a specific colour. I could find none locally (Hertfordshire) but cycl... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Bought a Giant Fathom for my partner. Ordered on line. The process was extremely straight forward and communication was excellent. Bike received when stated, well packaged and protected. Put fron... Ver mais

Detalhes da empresa

  1. Loja de Bicicleta
  2. Loja de acessórios para bicicletas

Escrito pela empresa

Cyclesense is a family business based in Tadcaster, North Yorkshire. We specialise in quality service and quality bikes stocking brands such as Van Nicholas, Koga, Giant and Liv. In addition to our high street store we also have one of the UK's only lightweight kids' bikes dedicated stores; where we stock leading brands such as woom and Frog. From that base we are also the sole UK distributor for Kokua LIKEaBIKE - the original and best balance bikes - and FollowMe Tandem - the #1 tag-along system for riding with your children.


Informações de contato

5,0

Excelente

O TrustScore é 5 de um total de 5

250 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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5,0

Todas as avaliações

(250)

4 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Returns

Excellent service ! Needed to return an item and got a phone call in reply to an e-mail I had sent the next day.

15 de dezembro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top service

Hadn't used CycleSense before but they were great! Had what I wanted where other cycle shops didn't, good price and very fast delivery. They are now bookmarked for the future.

14 de dezembro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Family Run Company

This is a great company to deal with. The range of cycles is superb and we travel about 70 miles each way to have them work on out cycles if its something we are unable to do ourselves. Its personal service. Customers are known by staff who do everything they can to provide just what you want, We also buy on line and even then you are not just an anonymous number but they will contact you personally if there are delays. A great company to deal with. My first choice every time.

11 de dezembro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top mail order!

I have bought a few things over the last year and goods have always arrived very soon after ordering ie ordered Monday, arrives Wednesday.

10 de dezembro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First Class Experience.

Discovered Cyclesense online when searching for the best price for the bike I was after. I was a bit unsure at first as i was spending a lot of money with a firm I did`nt know but I need`nt have worried. At the end of the online transaction I phoned the shop as I was`nt sure if my payment had gone through, the guy on the other end knew my name straight away and said that he would pass me onto his dad who was dealing with the transaction . Cyclesense is advertised as a family firm and thats the feeling I got , I immediatley felt in safe hands. The bike was despatched and I received it within a couple of days.Excellent service & I would thoroughly recommend Cyclesense to anyone.

3 de dezembro de 2014
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good price. Quick delivery

Excellent service. Ordered a pair of raceblades. Only downside is I ordered on a tuesday and they are closed on a wednesday (otherwise I would have given 5 stars). Saying that they were dispatched free of charge and arrived saturday

2 de novembro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

1st class service

I telephoned to inquire about size availability and had a very friendly, helpful man answer my questions (on a sunday). I then ordered on-line and received my nice new mtn biking jacket with 3 days. i was kept informed regarding dispatch, delivery etc by email.
Will certainly use them again.
Jane - Plymouth

28 de outubro de 2014
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Does what it says on the tin!

They had the part I wanted - which is more than I can say for many other companies out there! Payment process was painless, and part arrived when they said it would -- and bike works better now!

28 de outubro de 2014
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

really bad service

i've let my bike in there for a fixing service, haven't use my bike for over a year and there was a lot to be done:

deluxe service, fork service, brake bleed, brake pistons, new chain, new cassette, hub shell and probably even something more than this

i've paid almost 500 gbp in total, but the service i've received was unacceptable, because of:

my bike brake pistons has been swapped without permission, previously i had my front bile on the left and rear on the right, but those has been swapped.

fork jump lock is not working after service, it jumps no matter if it's locked or not

brakes bleeding did not changed anything and brakes are working same as before

hub service has been overpaid because at the quotation state they told me that they could handle it, but as they haven't done it on their own it took more time and money that it suppose

handle bar has not been screwed correctly and i could kill myself, but fortunately nothing bad happened

also few things has been screwed too tight without any oil and my bike is squeaking while i drive

they did not even offer me any refund or discount voucher after i've complained at those things.
only fixing has been offered, but i do not have a time to give them my bike again and what is most important i do not trust them to least my bike with them again.

there are even more small things, but i've already mentioned those big ones just to let you know to avoid them.

15 de setembro de 2014
Avaliação não solicitada
logotipo da Cyclesense

Resposta da Cyclesense

Hi Artur,

Sorry to hear you were not happy with your service in July, at the time we did try to explain the issues to you that you were not happy with but you were unwilling to return your bike for us to assess and explain in detail.

We have a record of emails sent between ourselves that highlight all work undertaken had your consent. Due to the extent of damage and corrosion on your Chris King hub we agreed to send it back to Chris King for the work to be carried out, sadly there was a lead time on the new hub shell due to the colour you requested which in turn delayed the job.

We take every bike for a test ride and after a deluxe service it is our priority to make sure everything is to order before returning the bike, Quality work and safety is what we pride ourselves on.

On this occasion we could not offer any kind of discount as you never came back to the shop to speak to us, only an email after you collected the bike.

Tom Cropper
Workshop Manager

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