Returns policy. To return an item because of wrong size costs £3.99. Sending of replacement £3.99. If still not satisfactory return costs anothe £3.99. Almost £12 on postage alone. Disproportiona... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
these pyjamas were brought to replace 2 others which where worn out and needed to be replaced so I brought these and they are great to wearand are very comfortable to wear
The items I ordered arrived in good time I have returned some as I wasn’t sure what size and colour would fit: I have received confirmation that my returns have been received by Damart and that any... Ver mais
A empresa respondeu
The pair I ordered at first were a size too small, the replacement pair came back really quickly and are a perfect fit. Thank you Damart for such a superb service.
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Damart are a French owned global retailer in the direct home shopping market who specialise in clothing for the senior lady. Damart are best known for thermal products, developed from our unique ‘thermolactyl’ fabric which we patented back in 1953. Since then, Damart has quickly become known across the European marketplace, as has our growing range of exciting products – from our famous thermals to ladieswear, homewear and garden products. Aimed at the 75+ age group,our ‘sister’ brand,‘Sedagyl’, offers products which provide ‘comfort’ and well-being for the senior market. Winners of the UK Customer Satisfaction Awards in 2014.
Informações de contato
Damart, Bowling Green Mills, Lime Street, Bingley, BD971AD, Bingley, Reino Unido
- 0871 423 0000
- jaskin@damart.com
- www.damart.co.uk
4,1
Muito Bom
25 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Finally got the chance to wear my denim trousers!
Finally got the chance to wear my denim trousers and I'm pleased with them. They are very comfortable.
I haven't washed them yet but,assuming that they wash well, then they are great value.
26 de abril de 2026
Avaliação não solicitada
these pyjamas were brought to replace
these pyjamas were brought to replace 2 others which where worn out and needed to be replaced so I brought these and they are great to wearand are very comfortable to wear
26 de abril de 2026
Avaliação não solicitada
Quick turnround
The pair I ordered at first were a size too small, the replacement pair came back really quickly and are a perfect fit. Thank you Damart for such a superb service.
23 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Margaret, thank you for your five-star review and kind words. I'm sorry to hear you had to make a return back to us, but I'm glad the replacement arrived in good time.
Kind regards
Naveed
Customer response team
Great value for money so much choice…
Great value for money so much choice excellent staff so helpful
4 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Kathleen
Thank you for your five star review.
It's great to hear that you find our items to be of great value for money and that we have so much choice. I'm also really pleased to hear that you find our staff to be very helpful.
Kind regards
Lucy
Customer service team
love the clothes good delivery BUT…
love the clothes good delivery BUT returns take ages
24 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Pauline
Thank you for taking the time to leave us a review.
It's great to hear that you love our clothes and delivery service.
I'm sorry that you find that we take a long time to process returns. As stated in our terms and conditions, we allow 14 days from the date a parcel is returned, for us to fully process it.
I've made a note of your comments and would like to thank you for your feedback.
Kind regards
Lucy
Customer service team
Size fitted perfectly.
23 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Mrs Simonson
Thank you for your five star review.
I'm pleased to hear that the size that you ordered fitted you perfectly.
Kind regards
Lucy
Customer service team
Always very helpful and friendly
Always very helpful and friendly
23 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi
Thank you for taking the time to leave us a five star review.
It's lovely to hear that you find that we're always very helpful and friendly.
Kind regards
Lucy
Customer service team
Just as described
Just as described. Lovely material and colours
22 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Du
Thank you for your five star review, it's wonderful to hear that the item (s) you purchase were just as describe and your are happy with the material and the colours.
Kind regards
Anne
Customer Response Advisor
Every item I have ever bought from…
Every item I have ever bought from Damart has been of excellent quality.
9 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Joanne
Thank you for your five star review, it's fantastic to hear that every item you have bought from us has been of excellent quality.
Kind regards
Anne
Customer Response Advisor
Ordered a pair of jeans in one colour…
Ordered a pair of jeans in one colour and size it perfect ordered another pair of jeans but different colour did not fit two small to long and not the colour I expected. The quality of there goods now are not how they used to be very poorly made
9 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Carol
Thank you for taking the time to place your review. I'm sorry to hear that one pair of the jeans fit and the other pair did not. Can you please email us at trustpilotteam@damart.com and we'll be happy to look into this for you.
Kind regards
Anne
Customer Response Advisor
Items always as described with on time…
Items always as described with on time delivery. Fit is good as well good quality materials.
10 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Dear Mr Manser
Thank you for your five star review.
It's great to hear you are always happy with your items which are as described, and they are always a good fit and quality.
Kind regards
Adele
Customer Response Advisor
Crinkle trousers…
The crinkle trousers I ordered arrived quickly and I was so pleased with them. The fit and the length are very good and the blush colour is lovely. I will be ordering another pair in a different colour.
16 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Miss Dickson
Thank you for your five star review.
It's great to hear that the crinkle trousers arrived quickly and that you're pleased with them.
We look forward to receiving another order from you.
Kind regards
Lucy
Customer service team
Lovely clothes at a very good price
Lovely clothes at a very good price. Very fast delivery.
18 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Mrs Heryet
Thank you for your five star review.
I'm pleased to hear that you're happy with our clothes and our delivery service.
Kind regards
Lucy
Customer service team
Plenty of choice on all items
Plenty of choice on all items and quite easy to navigate site. The delivery is just a wee bit slow but that may be down to the courier.
3 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Doreen
Thank you for taking the time to leave us a review.
I'm pleased to hear that you are happy with our choice of clothing and find our website easy to use.
I'm sorry that the delivery of your parcel was abit slow.
We really appreciate your feedback.
Kind regards
Lucy
Customer service team
Comfortable trousers
I love my Damart five pocket stretch trousers. They are a perfect fit and so comfortable. A good selection of colours too. They are the best. Don't have long to wait for delivery. Excellent
2 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Mr Irvine
Thank you for taking the time to leave us a five star review.
I'm really pleased to hear that you love your five pocket stretch trousers that you ordered from us and that they're a perfect fit and are nice and comfortable.
It's also great to hear that they were delivered quickly.
Kind regards
Lucy
Customer service team
Prompt delivery
30 de março de 2026
Avaliação não solicitada
Resposta de Damart
Hi Chris
Thank you for your five star rating for our prompt delivery.
Best wishes
Fahima
Customer Response Advisor
Clothes for everyday at reasonable prices
Clothes for everyday at reasonable prices. I have been shopping with Damart for years. The order process online is easy and the order is quickly dispatched.
18 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Lesley
Many thanks for your five star rating. It's really nice to hear you have been shopping with us for a number of years, we really appreciate your kind words.
Best wishes
Fahima
Customer Response Advisor
Phone charges
I have dealt with Damart for some years. My review is not about their clothing but their telephone service. I recently had to return an item because it was the wrong size. Totally my fault. Having not had any updates on the return I phoned today. My phone charges were £10!!!! I did not realise it was a premium rate number and maybe there should have been a warning somewhere?
Interesting that in your reply you state you have a local rate number. A pity this isn’t the number displayed on your website!
17 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Hilary
Thank you for taking the time to leave us a review. I'm sorry you've had to contact us about our telephone charges and for any upset caused.
I can confirm we have a range of telephone numbers what customers can contact us on, not all of these are premium rate. Our standard call charges are 13p per minute plus your standard network access charge, this information is on all of our catalogues below the telephone number and also on our website.
We do have a local rate number which is 0330 123 5429 for account and order queries.
We offer various ways for customers to contact us, this being telephone, post or on line at customerservice@damart.com. We also offer a live chat available Monday to Sunday between 8am and 8pm.
With regards to the returns, we advise that you allow up to 14 days for us to receive goods back. If an email address is on the account, we usually send updates by email. If this hasn't been provided to us before, please feel free to let us know what your details are by sending an email to trustpilotteam@damart.com.
Kind regards
Fahima
Customer Response Advisor
Resposta de Damart
Hi Karen
Many thanks for the five star rating. We really do have some fantastic discount offers on our website, I am glad you like them.
Best wishes
Fahima
Customer Response Advisor
Non receipt of order
I haven’t been able to order anything by phone or internet. I recently sent orders by post, one came and I’m still waiting for the 2nd order
17 de abril de 2026
Avaliação não solicitada
Resposta de Damart
Hi Jennifer
Thank you for taking the time to leave us a review.
I'm really sorry to hear this. I would like to look into this matter further for you and would be grateful if you can please email us at: trustpilotteam@damart.com with your customer account number or full address.
Kind regards
Lucy
Customer service team
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