Absolutely love my items. Ordered lots of fabulous Christmas gifts. Fantastic discount offer available too. Thank you. Brilliant communication and customer relations. Been shopping here for years and... Ver mais
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Veja o que dizem as avaliações
I also bought 2 forget me not bangles, as my mum has dementia, 1 for me and 1 for my daughter, they arrived and by the knot both where very mis-shaped and bent. Although not expensive just looked che... Ver mais
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Saw this company on Facebook. I don’t order through Facebook anymore after a bad experience so I googled the company and being impressed with the goods and reviews I placed an order. Absolutely de... Ver mais
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From ordering, I was always kept in the loop about my bracelet and necklace . I was told when it was dispatched, and if I needed any further help or information, it was given to me. Top notch custom... Ver mais
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Detalhes da empresa
Escrito pela empresa
We are a family based business based in the West Midlands and we look to offer beautiful items of jewellery that you will treasure forever. We stock items for all occasions including a wide range of necklaces, earrings, bracelets, rings and an ever growing array of quality children's jewellery.
Informações de contato
3,8
Muito Bom
273 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely love my items
Absolutely love my items. Ordered lots of fabulous Christmas gifts. Fantastic discount offer available too. Thank you. Brilliant communication and customer relations. Been shopping here for years and I know I will for many more.
11 de setembro de 2026
Avaliação não solicitada
Resposta da Darby Pritchards
Thank you x
Forget-me-not bangles
I also bought 2 forget me not bangles, as my mum has dementia, 1 for me and 1 for my daughter, they arrived and by the knot both where very mis-shaped and bent.
Although not expensive just looked cheap and nasty stainless steel and couldn’t wear them, so just binned them. Very disappointed 😞
17 de agosto de 2026
Avaliação não solicitada
Resposta da Darby Pritchards
Hi Sharon,
We're really sorry to read this, particularly as these bangles clearly have such a special meaning for you and your daughter.
We really wish you had contacted us when they arrived, as we would have been more than happy to put this right for you. Items should certainly not arrive bent or misshapen, regardless of their price.
Please contact us directly with your order details and a photograph of the two bangles and we'll be very happy to help.
Kind regards,
Andrew & Faye Darby
Darby Pritchards
Ordered a bracelet and earings as a…
Ordered a bracelet and earings as a present.
09.08. Advised on the way. Now 19.08. Not arrived
2 unanswered e mails . Telephone number advised, not in use.
Brought for a birthday.
Very disappointed, aware things go wrong, communication in this day and age is so simple.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Darby Pritchards
Hi Ruth,
We're sorry to see this review. Unfortunately, the delivery address provided with your order was incomplete and did not contain a house number, so we have been unable to dispatch your parcel.
We emailed you on 12th August asking you to provide the missing address information but have not yet received a response.
Your order is being held safely for you and, as soon as you provide your full postal address, we'll be able to get this resolved.
Kind regards,
Andrew
Darby Pritchards
Faulty goods
Faulty goods. You are wasting your time ordering. And you cannot get in touch with them they ignore emails talks, everything.
22 de julho de 2026
Avaliação não solicitada
Resposta da Darby Pritchards
Hi Irene,
We're sorry to read your review.
We have replied to your emails on 29th July and again on 30th July to try and resolve this for you. In both emails we requested your order number and a photo of the issue so we could verify the fault and arrange the appropriate solution under our returns policy.
Unfortunately, we haven't yet received this information, so we're unable to identify your order or assess the reported fault.
We'd still very much like to help. Please reply to either of our emails with the requested details and we'll look into this for you as quickly as possible.
Kind regards,
Andrew
Owner
New bracelet received today as…
New bracelet received today as promised. Very pretty with a good clasp which works. Thank you for your excellent service. I look forward to wearing it now.
27 de julho de 2026
Avaliação não solicitada
Resposta da Darby Pritchards
Thank you so much for taking the time to update your review, Gill.
We're delighted to hear that your replacement bracelet has arrived safely and that you're pleased with it. Thank you for giving us the opportunity to put things right.
We really appreciate your kind words and your understanding throughout the process. It means a great deal to us as a small family business, and we hope your new bracelet brings you many years of enjoyment.
Kind regards,
Andrew
Owner
Darby Pritchards
Beautiful forget me not bracelet I…
Beautiful forget me not bracelet I purchased from this company arrived very promptly this is a small company I forgot to put my door number problem solved within minutes of emailing them corrected it i would buy from them again
21 de julho de 2026
Avaliação não solicitada
Resposta da Darby Pritchards
Hi Pauline,
Thank you so much for your wonderful review.
We're delighted to hear you love your Forget Me Not Bracelet. It was no trouble at all to update your address once you got in touch, and we're really pleased everything arrived safely.
Thank you for taking the time to share your experience and for your kind words about our customer service. Reviews like yours really do make a difference to a small family business like ours.
We hope to welcome you back again soon!
Best wishes,
Andrew
Owner, Darby Pritchards
Do not buy from here - items look nothing like on the website
I ordered the forget me knot necklace as a gift for my daughter. The necklace i received looked nothing like the one advertised on the website and was very poor quality. I was expected to pay for postage to return the item in order to get a refund despite this being false advertising on their part. Completely unacceptable. As a first time customer I certainly will not be shopping with this company again.
22 de abril de 2026
Avaliação não solicitada
Resposta da Darby Pritchards
Hi S Hill,
We’re sorry to hear you feel this way, however we would like to clarify a few points.
The necklace you received is exactly as advertised on our website, and this product has been sold thousands of times with consistently positive feedback. We take great care to ensure our product images and descriptions are accurate.
In line with our returns policy, we did offer you a full refund upon return of the item. As with most online retailers, return postage is the responsibility of the customer when the item is not faulty. We also provided the original delivery to you at no extra charge.
As the item has not been returned, we have not been able to process a refund.
If you would still like to return the item, we remain happy to assist in line with our policy.
I'm still awaiting the answer to my…
I'm still awaiting the answer to my question on your Facebook post - how much do you donate to the Alzheimer's Society from the sale of each broach? Why does your web site not have a bricks and mortar address on your "contact us" page? According to .gov.uk your company was dissolved in 2024 - what's going on?
18 de abril de 2026
Avaliação não solicitada
Resposta da Darby Pritchards
Hi Paul,
Thank you for your review.
To clarify, we clearly state on all applicable products that a percentage of each sale is donated to Alzheimer’s Society. This amount can vary depending on costs, but is typically around 10%.
We are an online-only business based in the West Midlands and do not operate from a public-facing premises. As such, we do not publish our residential address for privacy and security reasons.
Regarding the company structure, Darby Pritchards operated as a limited company until 2023. Following changes in directors, the business was restructured and now operates as a partnership. The business itself has been trading since 2019 and remains fully VAT registered.
We would also note that we cannot find any record of a purchase associated with your review. If you have a genuine enquiry, please contact us directly and we will be happy to assist.
Rude staff
After reading some comments from this company’s replies to customer complaints, I would not purchase from here.
Rude and unprofessional member of staff. Get yourself a new complaints manager, this one has put me right off buying
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Darby Pritchards
Hi Suzanne,
We’re really sorry to hear that our responses have come across this way — that’s certainly not how we want to be perceived.
We always aim to respond to customers in a helpful and respectful manner, but we appreciate your feedback and will take this on board to ensure we communicate more clearly and professionally going forward.
Kind regards,
Darby Pritchards
Beautiful jewellery
Beautiful jewellery. Excellent customer service
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Darby Pritchards
Hi Andrew,
Thank you so much for your kind review — we really appreciate your support.
We’re so glad you’re happy with the jewellery and our customer service.
Kind regards,
Darby Pritchards
Does not look like the photo…
Tried to write a review on Google wouldn't let me.Does not look like the photo.
25 de dezembro de 2025
Avaliação não solicitada
Resposta da Darby Pritchards
Hi Augustina,
We’re really sorry to hear you were disappointed and that the item didn’t meet your expectations.
We take product presentation seriously, so we appreciate your feedback and will review this to ensure our images reflect the items as clearly as possible.
Kind regards,
Darby Pritchards
Stay away from this company
I ordered a forget me knots pin in support for Alzheimer’s I put it on and within 1 hour I noticed it had fallen off I contacted them to explain the back clip wasn’t tight enough to hold it the response was without a photo they would not do anything I explained again that I didn’t have the pin anymore so how could I take a photo they still wouldn’t do anything.
Please be careful ordering from this company it’s selling faulty products and are not willing to help. As you can read for yourself that this company does NIG CARE and are not willing to help please STAY AWAY I Wish I had read other reviews before I parted with my money
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Darby Pritchards
Hi Karen,
We’re genuinely sorry to hear about your experience and understand how upsetting it must have been to lose the pin, especially given the meaning behind it.
As explained at the time, we do need a photo of the item to investigate any fault with the clasp, as this allows us to assess what may have gone wrong and put things right where appropriate. Unfortunately, without the item itself we’re unable to verify the issue or offer a replacement, as the pin was no longer in your possession.
We take quality seriously and many thousands of customers wear our pins daily without issue, but like all jewellery items, they can be affected by movement, clothing, or accidental knocks.
We’re sorry we couldn’t help further in this case and appreciate you taking the time to share your feedback.
Kind regards,
Andrew
Customer Support
2 forget me not bangles
Bought 2 forget me not bangles.One for a friend whose mother has dementia . On receiving them they looked lovely but after 3 weeks they turned black. I contacted Darby Pritchards and because it was after 30 days of purchase by the time I contacted they refused to replace or refund. Such a shame as a very meaningful item but no empathy shown.
Sorry but do not recommend.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Darby Pritchards
We appreciate your feedback, but we must clarify that our policy clearly states that returns or exchanges are not accepted after 30 days of purchase. As you contacted us after this timeframe, we couldn't accommodate your request for a replacement or refund.
We understand the sentimental value of our Forget Me Not bangles, but our policy is in place to ensure fairness for all customers. We're sorry you're unhappy with the outcome, but we hope you can understand our position.
Best regards,
Darby Pritchards Team"
Further to my last review of Darby…
Further to my last review of Darby Pritchard jewellery. I have now received tge replacement for my lost order thanks to Andrew the manager.
The quality of the items is very good. So the last review I wrote has had a happy ending.
25 de junho de 2025
Avaliação não solicitada
Resposta da Darby Pritchards
Thank you Chris I really appreciate it.
Avoid at all costs
Do not trust this Company
My Wife purchased a forget-me-not bracelet from them sent off her postage details to them,no bracelet came she even got an email off them saying your order is on its way showing her correct name and address on contacting them she was told that the item had been delivered to her and that Darby Pritchard had proof of delivery and it was up to her to get in touch with the Post Office and sort it out with them they even sent a copy of it out to her,my wife pointed out it wasn’t her address they insisted it was,my wife told them to check their emails and asked for a refund the woman refused to give one.
The address the bracelet was sent to was in another County and after a bit of digging my wife found the person returned it via Royal Mail to Darby Pritchard as they didn’t know anything about it.
After contacting our bank we now have been told a refund has been received.
A very rude Negative person to communicate with We shall not be having any further dealings with Darby Pritchard
What a load of Hog wash this Company has used in its reply we have the Confirmation from them that they had sent the item out to my wife at our address on the 04//06/25 so how can the item be coming to the right address on the 04 confirmed by Darby Pritchard and end up at the wrong address on the 09 it must have already been in transit to the wrong address so where did they get the right address for Darby Pritchard to send
an it’s on its way email to from the buyer of course whose lived at the same address for for 38 years
They then stupidly provided proof of delivery to an address in another County some Thirty miles away on the18/06/25
We have those two emails as proof
so for the people who have read the rubbish they have tried to flannel their way out of this with
Darby Pritchard Please show on Trust Pilot any Proof you have such as proof of delivery that you have sent out anymore items before my Bank informed me a refund had been received from you on the 23/06/25
So what we have here is the person in the wrong County who received the bracelet on the 9/06/25 and returned in to the sender being Darby Pritchard by Royal Mail via his local post office then Darby Pritchard out of the kindness of their hearts sending out so they say another Bracelet not only that but issuing a refund as well! Wow can you believe it from a small Company that’s only trying to make a living
God Bless
4 de junho de 2025
Avaliação não solicitada
Resposta da Darby Pritchards
Actually the fault lay solely at your wifes feet. here is actually what happened. His wife bought a bangle from us and provided the address at the time of order. We posted it to the address in question and we demonstrated proof it was delivered. She then said it was the wrong address and tried to blame us for putting the wrong address even though we only sent it to what she gave to us. She then gave us the correct address and we posted the item as a goodwill gesture again. She claims to have never have received the resent item and after a bit of back and forth and us proving that she provided wrong address initially and showing her proof of delivery, we decided that we couldn't be bothered with the drama so just refunded her for an easy life. I am now appalled to see they have come on here and bad mouthed us with unfactual information. I suggest you remove this review immediately or I will be reporting you and taking it further.
Bought the forget me not brooch in…
Bought the forget me not brooch in memory of my mam it's absolutely lovely colour very vibrant. Kept up to date with status on delivery very quick. Thank you
3 de junho de 2025
Avaliação não solicitada
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Absolutely delighted !!!!!
Saw this company on Facebook. I don’t order through Facebook anymore after a bad experience so I googled the company and being impressed with the goods and reviews I placed an order.
Absolutely delighted with the items and the speed of delivery, have already ordered something else 😊.
Lovely ‘thank you’ and jewellery care card enclosed with the order.
Thank you!
30 de maio de 2025
Avaliação não solicitada
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
I've only just found this website and…
I've only just found this website and was delighted when I saw the forget me knot jewellery as alziemers is close to my heart I ordered 2 bracelets for me and my daughter then just recieved my necklace and pin badges they are lovley and delivery is very quick definitely order from you again god bless
8 de maio de 2025
Avaliação não solicitada
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
I love this bangle
I received my forget-me-not bangle and it's beautiful, very delicate and sits perfect on my wrist. Delivery was fast with care instructions included.
29 de abril de 2025
Avaliação não solicitada
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
The item that I received was not as described
The item that I ordered was described as a brooch however the item that I received was nothing more than a glorified Pin Badge!
28 de abril de 2025
Avaliação não solicitada
Resposta da Darby Pritchards
You are more than welcome to return it for a refund if unhappy. There are multiple pictures of the item showing exactly what it was you are buying. We have sold thousands with no complaints whatsoever. However, you are entitled to your opinion and we shall leave it at that.
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