My order was never received but took my money immediately. After one month they refunded a partial amount with no explanation. They have not responded to my request for the full amount.
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Veja o que dizem as avaliações
ORDER WAS NOT PROCESSED IN THE TIME THEY STATED IT WOULD BE. CREDIT CARD WAS CHARGED. ALL ITEMS WEREN'T EVEN AVAILABLE AND THEY CHARGED ME FOR THEM. i HAD TO REQUEST REFUND FOR ITEMS NOT SENT OR... Ver mais
would never order from here again. FINE PRINT: "30 day money back guarantee" really means, get cheaply made clothing unlike pictured, try to return for money back guarantee, PLOT TWIST: you get to p... Ver mais
The dress I ordered was exactly as I expected!! I fits like a glove , the only thing I see is I wish the inside was lined with same material so that it didn’t show the white background of the inside o... Ver mais
Detalhes da empresa
- Loja de moda feminina
- também em
- Loja de Roupas
Escrito pela empresa
Darcey Lane is a women's clothing brand offering stylish, accessible fashion designed to help women feel confident and comfortable in what they wear. Our collections span dresses, wedding guest and homecoming styles, and versatile everyday wear, serving customers primarily in the United States through a transparent, customer-focused shopping experience.
Informações de contato
Estados Unidos
- www.darceylane.com
Pede aos clientes que avaliem
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Fabric was like paper.
Fabric was like paper.. size was wrong.. ripped apart like tissue paper.
Not same look at all that was presented online.. very sad experience! And fabric had black dye that rubbed off on your skin like it
Was dyed in a factory with two year old markers.. so sad!
Can't return clothes that were poorly…
Can't return clothes that were poorly made without spending hundreds of dollars. The waist seam on the dress was on my chest
What great prices!
Great costumer service and they resell their products at amazing prices!
Not a reputable company
The shirts I ordered had no tags - I did not know what the material was or how to wash them. The offered me 10% back to save me from ‘expensive return charges. I will be reporting this company to the Better Business Bureau.
Hard and expensive to return items
Hard and expensive to return items. Customer has to pay to ship to China. I will NOT use them again.
would never order from here again
would never order from here again. FINE PRINT: "30 day money back guarantee" really means, get cheaply made clothing unlike pictured, try to return for money back guarantee, PLOT TWIST: you get to pay shipping to CHINA. Which means your $90 dress, that is really about a $20 dress is now going to cost you $49 in shipping charges to send it back, you could net $40 in return IF you trust these same people to get the package, agree that is was received in original condition without damage, (which it already had, fringe is so crooked!) JUST DON'T PEOPLE, JUST DON'T
Total Scam
UPDATE: I sent them a strongly worded email and they replied and said they will initiate a refund! Hopefully this will come through!
I bought two pairs of pants from Darcey Lane and when they arrived they were nothing like the listing. I was sad to hear that I needed to pay to ship them back to get my return (which costs $30 because this business is located in China). I decided to return anyway because my original purchase was $80 which means I would get $50 back at the end of the day. After sending back the pants and hearing from customer service that they would issue my refund, I was never refunded. I returned them almost immediately after I received them so the timing wasn’t the issue. This business is a total scam and their “money back guarantee” is a flat out lie. I am out $110. DO NOT PURCHASE FROM DARCEY LANE!
These clothes are horrible
These clothes are horrible! Advertised as cotton and actually some unknown slinky fabric. The return policy is a sham. I will tell everyone I can not to shop at Darcey Lane. Your company is not making the world a better place. You are part of the problem.
Buyer be ware
They advertised an attractive jacket which once I received it the product material was so paper thin that it may have qualified as a sheer shirt at best. They offered me a 10% discount which would barely cover the tax. I was sure that the Co. was out of CA. however it is China so to return it would cost me $30 & I paid $50. BUYER BE WARE!
I hated my order
I hated my order. I will never use you again. I was expecting a linen cotton blend dress and was horrified when 2 cheap polyester dresses turned up. I totally threw away $87 on junk. It would have been too expensive to return them so I gave them both to Goodwill and swore never to be scammed into buying online again.
Received my first and last order from…
Received my first and last order from this company. Shipping was very slow but it finally arrived. Fabric was very thin and sizing was way off. According to their chart a 1X was my size. I would not even be able to get it over my head. Very disappointed.
Bait and switch- do not buy
This company is fraudulent. They advertise items in one color/material such as linen, and send cheaply constructed polyester imitations from china that do not resemble what I purchased. I requested a return with them paying for the return, they admitted to the bait and switch and still wouldn't accommodate the return. They make you pay for shipping back to China. Nowhere online do they let you know you will be getting cheaply constructed items from China. Their customer service is unprofessional with random hearts and emojis mocking you, instead of addressing the issue itself. Please do not waste your money with this company.
Do not buy from Darcey Lane
The clothes are plastic, not cotton as the web site says.
Returning is almost impossible, as you have to ship it to China and it cost almost as much as the clothes, around $70. I would not buy from this company.
Wish I would have read the reviews
Wish I would have read the reviews. Similarly to other customers experience, I waited weeks (reassured by the large font shouting "easy 30 day returns") for a dress described as oversized linen shirt dress, which arrived in fact as the cheapest possible stamped acetate fabric. The tag is marked 100% cotton which is so obviously a lie, its not even funny.
I didn't even try it on. When I attempted the return process, indeed found that you can pay twice the price to return the item to China or accept a 20% partial refund for something I will never ever wear. I'm super disappointed at being duped by a slick and shiny website design. Their false product descriptions should be the subject of litigation. Will not try this company again.
Terrible product returns require you ship to China
My wife ordered a dress for our daughter. The fabric was nothing like the picture. The photo looked like a soft washed linen. The actual product was a synthetic stiff material—almost like a tent. Not something a woman would wear. The store offers a 30 day money back guarantee, but the catch—not displayed on the first page of the website—is that you have to pay for shipping back to China. A rip off. Avoid.
Poor quality, misleading product photos, and an unreasonable return process
I ordered a dress from Darcey Lane that looked beautiful, structured, and well-made in the product photos. What I received was very different. The fabric is extremely thin, the construction includes long robe-style ties that are not shown in the listing photos, and the side opening for the tie was already stretching and beginning to tear after I only tried the dress on.
I contacted customer service and sent photos. They acknowledged my concerns about the dress’s quality, construction, and how it compared with the product listing. However, they would only offer a full refund if I paid to ship the dress back to their warehouse in China. They refused to provide a prepaid return label or a U.S. return address.
When I explained that international return shipping for a roughly $50 dress would be unreasonable, they offered me only a 20% refund if I kept the defective item.
I find that extremely disappointing. This was not simply a matter of the dress not fitting or me changing my mind — my complaint was about the quality and the product I received not matching what was represented online.
Based on my experience, I would not order from Darcey Lane again. I strongly recommend reading their return policy carefully and understanding that you may be required to pay international shipping to China if there is a problem with your order.
Wish so much the dresses looked…
Wish so much the dresses looked ANYTHING like the pictures. Total scam. Horrible fabric and cut. Not anything like what I ordered. Took over a month to arrive. Would fight like heck for a refund but likely would never get it!
I loved my purchase!
I loved my purchase! I thought that the shipping was very slow. However, what made that tolerable, was the emails from Darceylane assuring me that though shipping seems a bit delayed, things are actually moving forward. I appreciated those emails and the fact that I could reply to them if I desired! Thank you for the opportunity to offer feedback!
Horrible
Horrible! I ordered about $225 worth of merchandise from them, not one of the items fit or was worth keeping due to cheap or ugly fabric. Items that looked flowy and roomy online work hard from a single length of fabric with no give whatsoever. Definitely not what the picture look like online. They also give the impression that they are based in England. No they are not! They are a cheap company in China and expect you to pay international shipping to return items, which will deter most shoppers. Their refund policy clearly does not state this. They also wanted me to take pictures of each item in order to be able to return it so that they could look at it! What the...?
I will tell everyone I know how horrible they are and I will fight this return past for all I'm worth. I can't keep or wear any of the items. It's not that I don't like them, it's that they're sizing is very wrong, the fabric is cheap and the product is bad. End of story. Do not buy anything from Darcey Lane.
I advise against buying from this…
I advise against buying from this company. Inconsistent sizes, low quality, and impossible to return. The return address and the products come from China, even though the website gives a UK business address and Los Angeles business hours. Both items I ordered were a medium, one of them was way too small the other was way too big. The other item fit even though it was slightly large but the quality was not good, the material was thin and itchy. I tried to return the products and it cost more to return them to the items were worth! They said they would exchange the size if I paid them 30% again. I believe other reviews must be AI or paid.
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